Customer Care Thank-You Call (first attempt)

[AlishaDankowski]

I worked for Uhaul and if you don't reserve a truck enough in advance it can't just show up at the place you want it to by magic all of a sudden! People don't get that... We can't just be like *Poof* there's your truck, it needs to be drove to the location, which takes time...

[ElizabethShouts]

Once I Called, And I Started Bitching At Them. When They Fixed My Problem, The Guy Asking Me If I Was Satisfied, I Said "FUCK NO." And Hung Up.

[tyronejohn20]

you just wasted his average handle time...

[vln1972]

what a waste of a call! get to the facts about the service why waste the customer service reps time with bullshit?

[Faaacuuuuu]

If you call t-mobile, ask for a supervisor and congrats the good job of the rep, we get prizes for that, i'm from argentina (:

[eleclyt1]

Comment removed

[WALTxDADDY]

Im currently in Training to be a CSR for AT&T. Im loving it so far. We just went over instinces where some people do call just to "chat", and we are to be pleasant with them, and i love that philosophy. Anyways, I figured Id ask how is working for ATT? Because like I said im only in training right now.

[raphmanuel88]

i work for at&t and this call is wonderful

[mrtopaz]

gyrene77

the duration of how long a call can be depends on where you are calling. if it's any kind of technical support the call can be up to 7-8 minutes .. where I work it's 7:30 and you're in a good spot.

[kiantee1]

i wish i could get this call but the proper thing to do was to let him know that he could take a post call survey and rate the customer service.....

[gyrene77]

You actually could have made his life easier by cutting your call short. AT&T has a policy that a customer service agent must be on the phone less than 2 minutes and 53 seconds, anything over that the rep is dinged at the end of the month. Eventually too many calls over 3 min. will get the rep fired. Just a little FYI.

[perlandsson1]

That's not true dumb ass lol...

[LaizRohk]

Not true, that is only for certain deptarments for attack. The actual ATT customer care is expected to have an AHT (Average Handle Time) of 430 seconds, but can pass their monthly performance review by having an average of 680. I know because i work as an ATT CSR for Business Customer Care..... Too many long calls doesn't mean a walk out the door, but a written warning then you go for training and if no improvement your walked out.

[Nick777779999]

i no way is this true. i work for att customer care and our goal AHT is 555 seconds or about 9:30 minutes. but as long as you are resolving customer issues they wont say anything. there are people on my "team" at work who have 30min aht. they dont care.

[R0h1]

@Nick777779999 You have to understand that some departments and call centers are ran differently. For instance Business Customer Care is completely different than your normal ATT Customer Care. Business Customer Care there is more that is expected from you, since you are handling SMB, CRU, IRU, and Corporate accounts. So you sir, have no idea what your talking about.

[Sambohd29]

I work at an AT&T customer care call center. This isn't true. The goal is 600 seconds. But if you don't hit it. It isn't that big of a deal. It is really hard to get fired because AT&T is union company wide. The big thing people get fired for is attendance. What you said isn't true

[gyrene77]

Typical comment from business office folk. Obviously you guys don't know anything outside of plans and services. We in the other departments always have to correct your errors. The timeframe still stands for "IE" or "individual efficiency" 2:53. Anything more than that is considered unsat... do your homework before you criticize.

[Sambohd29]

You don't know what your talking about.

[Nick777779999]

i know. i am customer care agent and other departments are shit. i have to fix store mistakes. especially Wal Mart. they do not know how to set up accounts. and RM fucking foreign bastards dont know anything

[sobresalliente]

the goal is 700... ive been there

[infectedpo]

That rep was a little bit uncomfortable, but who can blame him?

Anyway, I like your idea, it reminds me of the free hugs campaign. Keep up the good work!

[SnakeDr007]

That's pretty cool that they respond so nicely to your calls.