Marketing: The Right Way to Handle Angry Customers

[andrewscott123453]

I love your video! Great help, I've learned so much from your video.

[ochick1]

I had a angry customer wanting to return items which were fine and had been used for some time. He started acting abusive saying he would get lawyers and acted agressive. So i said i was going to call the manager and instead i called the police and they took him away. Few weeks later i was suprised to see a check for £1000 in the mail from him :D

[1misanthropist]

With angry customers you either kiss their ass, or you knock out their teeth, either one works. ( Been working with the public since 98'. )

[HikaruYamamoto]

There are some customers that just plain act badly. And the best thing to do in this case might just be to bluntly kick them out and tell them to not come back. Tho that seems like you are losing business, you are actually making it a better environment for the customers you want to keep. Customers need to know how to act too if they are unsatisfied with something.

[farerse]

i would like to see a prank video where the business owner is arrogant and rude on purpose

[kissmeblue2]

I agree with him but there are just plain ignorant people out there and don't want to agree or listen to ANYTHING you say.

[freedomgonzo]

how about just giving the guy money back

[Great2bewhite]

before I watch this, Let me guess. One of the things you can do to "handle the angry customer" does not include, "Fix the problem so you don't have an angry customer." instead, try changing the subject to make the customer forget why they are angry.

[radeakins]

This is just bull. When my customers get angry at me, it's because of something they have done or haven't done. Example: I had a customer back in June, he said he would take me to court, get me fired and sue me! Because HIS debit card had expired.

They say customers are always right but some are just blind, arrogant, stupid, half baked morons.

[yesjeff]

"There is nothing worse than being upset" PLEASE....how about Cancer, that's worse!

[zxcv1234vcxz]

"Listen"? Not enough. Try paying attention. I've called customer DISservice where it goes in one ear and out the other, mainly because they're airheads who can't remember longer than five seconds ago.

"Foolish promises"? I've never met a customer disservice person who made any promises, including fixing their own mistakes or fulfulling the warranty.

"Commitment and follow through"? Not enough. The company screwed up once, what happens if they screw up again? Nothing.

[jrmrofin]

Hey moron! Listening is a verb, hearing is a noun. given that you don't understand english, I think customer service gives up on you as any engagement with a person that can't understand english is futile.

[zxcv1234vcxz]

@jrmrofin You criticize me for my English while not even knowing what a gerund is, let alone knowing how to properly punctuate. No doubt you will now want to call me a "grammar nazi" despite you being that yourself.

That you can only see one side as capable of being wrong, not both sides, shows how blinded to reality you are. I never said customers were incapable of being wrong which obviously went over your head.

That's no surprise, really, given that you're a mental midget.

[jrmrofin]

@zxcv1234vcxz I am not accusing you of using bad grammar, but rather your comprehension of the english language. Once again, you have proven by your response that you don't comprehend english language. You accuse of me of bad grammar and thats fine, grammar and comprehension are two very different things. Grammar: a set of logical and structural rules that govern the composition of sentences, phrases, and words.

[zpsrt]

You can only reason with reasonable people. Unreasonable people are so opinionated that they simply do not want to listen to you. That's my opinion anyway!

[zxcv1234vcxz]

@zpsrt : Define "unreasonable people".

The biggest lie purveyed by videos like the one in question is that customers who are annoyed got that way for no reason.

It would not surprise me if a survey were done and 99% of the time it was a result of the company screwing up THE FIRST TIME the customer went through "customer service". The customer got angry because the company failed to address its own mistakes the first time (or second, or third, or fourth, or fifth, or sixth, or seventh...).

[devol264]

he does make a good point but some times you do get the people who do not want to listen and when you do you only have one option and thats to show them on how you can be a angry employ that is also a human and not a slave.

[RazedByWolvs]

I've tried this method. it doesn't work. Just use violence. It's worked for thousands of years.

[luigiperso]

razedbywolvs, you 've got your brains backward.

[RazedByWolvs]

No i have a flexible brain.

Every one ell's brain's are like peanut brittle.

Lack imagination liner

[autoresearcher]

There has yet to be a commitment to properly resolve the sludge matter. The CSP has failed. The class action lawsuit was inadequate.

What will Toyota do next in this matter? Is ignorance bliss at TMC? Is it easier to keep denying a problem? Is it more important just to silence the most vocal critics in this matter?

[autoresearcher]

All good points but none of which (according to thousands of Toyota owners) Toyota has chosen to do in the case of engine oil sludge or gel and subsequent engine failure.

Instead of listening, Toyota chooses to blame the vehicle owners.

It offered the CSP but thousands of owners claim they have been denied the repair cost coverage that Toyota promised! Others have even had repeat engine failures.

[averagejoe0073]

Let me ask - do you pull your hair out when a customer is angry with you?

[chopchewey]

I called a company pretty angry one time and the girl interrupted me while I was talking, so I said Please dont interrupt me again- and before I finish she says Youre not going to interrupt ME! and she hangs up. Some people just shouldnt be on phones.

[WilmerDow]

Nice try. Keep it up check out esteembpo + com for social media marketing. hfhg

[SmashingShinyRay]

Do what you can when and where you can, BUT sometimes the customer is just irrate and you are unable to please them. You simply just cannot please everyone! That is life.

[xerox165]

I just hang up on them. lol FUCK YOU BITCHES!!! Your moniezz is all mine!!

[lancenewman1978]

great advice. can be applied to many situations. a person must realize 99% of the time it isn't personal. i recall 1 instance very well where I took it personal and had difficulty stepping beside myself to realize it. i have learned from that and my ability to stop, evaluate and effectively respond has grown considerably.

good to see many of these videos on you tube.

[qwash6563]

there are lots of people who need to watch this video.