Although we wish we could always avoid such unpleasantness, we have established specific procedures for our personnel to follow in response to these incidents. From the flight attendant's initial report to the general manager's follow-up with the caterer, we thoroughly investigate such irregularities, looking for ways to prevent a recurrence. Rest assured, your correspondence will be added to our existing file on this incident.
As a gesture of goodwill and to encourage your continued business, we've made arrangements for an eVoucher (see details below) for you to use toward the purchase of a ticket to travel with us.
Mr. ------------, while I know you are disappointed with our service, I hope you will give us another opportunity to prove traveling on American can be a pleasant experience. I am confident we can do a great deal better.
THAT'S AMERICAN AIRLINES REPLY FOR THE EMAIL I SENT TO COMPLAIN:
Dear Mr. ---------:
Thank you for contacting American Airlines Customer Relations. I am pleased to respond to your inquiry.
Please accept my apology for your unhappy experience on your trip. As I am sure you can understand, we treat such claims with the utmost seriousness.
qwertyuiop4096 2 months ago
Although we wish we could always avoid such unpleasantness, we have established specific procedures for our personnel to follow in response to these incidents. From the flight attendant's initial report to the general manager's follow-up with the caterer, we thoroughly investigate such irregularities, looking for ways to prevent a recurrence. Rest assured, your correspondence will be added to our existing file on this incident.
qwertyuiop4096 2 months ago
As a gesture of goodwill and to encourage your continued business, we've made arrangements for an eVoucher (see details below) for you to use toward the purchase of a ticket to travel with us.
Mr. ------------, while I know you are disappointed with our service, I hope you will give us another opportunity to prove traveling on American can be a pleasant experience. I am confident we can do a great deal better.
qwertyuiop4096 2 months ago
On behalf of all of us here at American Airlines, I'd like to wish you and your family a wonderful holiday season and the very best for the New Year.
Sincerely,
--------------
Customer Service
American Airlines
THE VOUCHER? 100 DOLLARS.... COME ON, THAT'S A JOKE!!!!
qwertyuiop4096 2 months ago