Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker

[TorresTraining]

wonderful story, I love the energy! I love the enthusiasm! And I love the lesson! Thank you for sharing.

[samgik]

Shopping at the new mall hahahaahahahaha xD

[jlowery539]

I just have to say, that is the kind of service person I want to be! Thanks very much for sharing your story!

[shephyken]

@jlowery539 Thank you and remember to always be Amazing!

[JCMowatt]

Wonderful story with a powerful and memorable customer service lesson. You do great work, Shep!

Jeff Mowatt

[shephyken]

@JCMowatt Thank you very much!

[DoesAnyoneNeedWork]

Very good!

[KevinLancasterify]

I actually liked that,,,

[cscdigitalgraphics]

Under promise and over deliver, best customer service tip.

[itsamresh1]

An Amazingly Well told story of Exceptional Customer Service!! God bless the Driver ! .... and the Passenger!!

[shephyken]

Thank you very much!

[TheBrosheGroup]

Well said Shep, Thank you so much for sharing this to everyone!

[w5pda]

I'm glad to hear my Dallas colleague treated you with excellent service :-)

[DamirAndIrina]

good video

[cassatwork]

I love your presentation/speech. Will there be more coming up?

[shephyken]

@cassatwork Thanks for your comment. I occasionally put more videos on my channel: shephyken.

[ideagirlconsulting]

great csr story..

[mccoy2225]

It's called southern chivalry.

[iSheaLynn]

My work presented this video at one of our confrences. It was so amazing to hear this story.

[hamedma]

After hearing this story I want to go to Dallas just to meet Frank :)

[Soonergirl97SWK]

This is an awesome story...

[mmjointventures]

Hi Shep,

Wow, what a great experience with Frank! A good lesson for all of us to learn to not judge a book by its cover AND that excellent customer service is out there. Now that Frank is retired, maybe you could hire him as a guest speaker during your presentations :)

[jimfeldman]

@mmjointventures Very true. His speeches have a great imapct. I happen to be a speaker myself and really appreciate his efforts.

[entertainmenttaxi]

This is a great video, the cab driver you think he has no class, but he Is a class act.

Punch in : do you love your job cabbie, juggling taxi, Elvis cab Vegas dan the man Vegas, Dan the Mann.

[valdez87]

Where can I meet Frank?

Can I get his number?

[shephyken]

Frank is retired! I miss him!

[entertainmenttaxi]

Frank Is a amazing guy, we need more gentelman like him. This is a amazing story, the news paper the soda, his conversation. I'm a las Vegas taxi driver, and we need more people like Frank in thus bussiness. Frank thank you, everyone always days this is the best cab rude they have ever had, and I always reply no, my co workers are better than me.

New video:

YouTube : Vegas cab driver juggles.

[entertainmenttaxi]

Great story

[johnhyman]

An amazing story, perfectly told.

[MindshareVoice]

What an awesome example of fantastic service. Thanks for sharing! Seriously.

[johnkbates]

This is excellent. I want to ride with Frank if I ever go to Houston! Great job, great telling of a great story.

[jasonsauer1]

One of the best, if not the best customer service demonstration that I have ever seen. I share this with all my staff, how can I get more?

[TrickSeventy8]

Right on, Carry on :-)

[thandizulu]

Great cab story

Thandi Zulu

[jouamua]

Where's the rest of the presentation/speech?

[shephyken]

The rest of the speech? YouTube limits the video to 10 minutes. Hope you enjoyed the story of the Dallas Cab Driver. Thanks for watching!

[Shannon37215]

Hey Shep!

I enjoyed seeing you at the CHART conference years ago in St. Louis and am happy to find this video.

I am conducting a training session for cab drivers and would love to show the video. How do I go about getting permission to upload this video?

[lizjoiner]

What is the name of the fountain in Dallas?

[shephyken]

The fountain is called "The Mustangs at Los Colinas."

[lizjoiner]

Many thanks. I really liked the way you told the story about the cab driver - great example for true customer service.

[thismomisodd]

It is on OConnor in Irving north of 114.

[thismomisodd]

Woops, hit post too soon.  As you are going north, you will see it on the left. The canals are on the right.

[NovaHorizon]

ok, that Christmas card part CAN'T be real 0.o

[TheProgressAgent]

Great story.

Shep is a master!

Go Shep Go!!

[karhochung]

ok,,i need a taxi now...lol

[Lauren13C]

Loved it!!!

[jeffreyds1]

Fantastic story. Really shows how important great service is!

[Srabaa]

I love this store..........This can help alot of people.

Thank you.

Dr.Sam

[serviceuntitled]

That is definitely exceptional service!

[mny07bv]

This is a well told and perfect example of outstanding and memorable customer service.

M.