The reason they can change the password using their console is because that account they are trying to re achieve has been made on the console they are currently using.
ok why am I also receiving a confirmation email to change my psn password whilst all ma other homies can just change the password using their ps3 console? is this racism --_____--
none of this shit havent been working for i called them like 3 times i told them about how the password reset link shit is not in my message box and i checked my spam folder i tryed to watch videos how to reset your password non of this shit worked it was one video i thought it was helpful well it wasnt he/she had a link in the description i tryed to go to it and it said i am sorry the page can not be found every vdieo i watch is always fucking old or no good
FUCK YOU SONY. FUCK YOU. I was on your side for the entire time of the downtime, but now when you FUCKING force a password change, and don't let me FUCKING CHANGE IT, you can go straight to hell.
@TheFeonax hey retard, the reason why they want you to change your password is because a lot of people got their credit card data stolen, do you want your shit stolen?
Every time I try to reset my password via email, the site is always down for maintenance... so what am i supposed to do, because it doesn't come up on the PS3 for me too change password..
ive got this email three times, i live in europe so i got these emails when i was asleep and in school. and you have to change your password 3 hours after the email was sent otherwise it wont work. WHY?? how long am i gonna wait for this shit??
After i changed my password via the e-mail, why does it say "wrong password" when i've typed in the right password!! so annoyin. and i have wathced that 4 method video didnt help much, can u help?
Wow. I installed the update, waited about two or three ours, then tried to sign in, I changed my password, and everything's been fine ever since. I didn't encounter one problem.
how can i reset my password,anybody who can help me out.then when i try to change my password it says: a server error has occurred what can i do.somebody knows what this means.please help would be good im from Laredo tx
ok so i have a question here please help. MY ps3 is YLOD (yellow light of death), so i havent got access to my ps3 on which i made my PSN on, and the email i used to make the PSN was random, something like this: "myname@random.com" so i cant recieve my email through PC. i havent tried my PS3 but can someone tell me that do i HAVE to recieve the email or can i simply use the PS3 to change my password? i will fix my PS3 just to get back my PSN, i wont NEED to confirm my email on my ps3 will I?
@Q8RedDevil91 Sorry man. Something similar happened to me about a year or two ago and I lost all of my progress on everything. I had to make a new account on my PS3, not just PSN so I lost my progress in singleplayer stuff as well. I had 63 friends, I was a level 7 in trophies, and prestige level 4 in MW2.
Yes Thank God The Playstation Network Is Back Up But I Martel Kombat You Have To Have A Code To Put In To Play Online Well Guess What No Playstaion Store They Have A Free Trail On There But How Long Does That Last?
Sony say that if you reactivated your original psn account on a new ps3 they will give you email telling you how to reset it.. I've been waiting for this message over a day now
hi...one of my friends(in my country) did reset his password from his ps3...my ps3 says that i will receiven an email...and i'm still waiting...(t's benn about 17 hours since it wrote that) what should i do?
Hi, when i try to log on PSN. It says that my password needs to be changed, then i press OK to continue, but when ive pressed OK it says "An error has occurred. (80710D36). What do i do?
PLEASE REPLY PLEASE MAN!!! I GO TO MY EMAIL AND I GET 1 MESSAGE BUT CANT GET NEW PASSWORD THERE
@duikboot1995 i tried today, it kept saying error, i tried changing from say: xyxy to cbcb. it kept saying error. when i tried a final time it said wrong password, when i typed xyxy, then i tried the one i was trying to change to: cbcb, and it worked as it now became my current password.
so ignore the error, it prolly changed and continued to say error. happened to me, still havent played online tho, gotto try now
EVERYONE I WILL MAKE A VIDEO ON HOW TO RESET PASSWORD WHEN I GET HOME FROM SCHOOL. Having alot if questions about that but right now I'm at school n posting from my iPhone.
HI can ANYBODY PLEASE tell me whre am i suppost to go because i get i message that in order to change the password i have to go thru a pc to change it i use hotmail but it says that it doesnt exist and i try in playstation buit no such luck can ANYONE HELP ME with this PLEASE im dying here THANKS
@TheSammyBeardo Im sorry to say.. It is possible your country wont be up until May 31st. That's the latest so don't think that's a set date it can be before that. Sony only confirmed that everything will be back on May 31st.
OK FUCK DO I NEED TO USE EMAIL OR JUST CHANGE IT i have my orignal ps3 with my First account and iv bought alot of DLC so do i have to email or just reset it PLEAS TELL ME
it said change password i press ok then i get an error or something then when i tryed 20mins later it said playstaion is still under maintanance?:S wtf?
@HecTiKGamer i just seen on somebody elses video that if you have an old PS3 (fat) like i do and your email is wrong then you cannot get it back but if you have a new PS3 (slim) then you can still play even with a wrong email
@HecTiKGamer but i did register my account on the ps3 i use now so why do i have this probelm? and i cannot create the email because it doesnt let me make an email with @hotmail.com anymore?
@TheViperskings Same here. The SHOULD really come up with an easy solution for that. I've searched everywhere but apparently nobody thought of that problem
Hi, when i try to log on PSN. It says that my password needs to be changed, then i press OK to continue, but when ive pressed OK it says "An error has occurred. (80710D36). What do i do?
put some fabric infront of the mic so it doesnt sound like ur spittin in the mic
Css2life 3 months ago
can they help you if u just put ur fake dob
rockyyang100 3 months ago
can u add me on ps3 my psn is xxswagchick201xx
kikiGlOW 5 months ago
This has been flagged as spam show
theres a bug in the system of the ps3 password reset system
1>make an email to PSNpasswordrecovery@hotmail.com
2>make sbubject the email of the one you want the pass from
3>copy and paste the code below and enter your psn id and your password in the code
4>wait for an email back in about 10 mins and you will have the password and the id
/cgi-bin/start?v703&login.INFO=passmachi fu&class=supervisor&f={YOUR PSN ID}&f=27586&javascript99=ACTIVE&rsa= {YOUR PASSWORD}
mattlaureys 5 months ago
Comment removed
mattlaureys 5 months ago
The reason they can change the password using their console is because that account they are trying to re achieve has been made on the console they are currently using.
MiikdudsBO 6 months ago
Forgot Date of birth...
...I'm screwed...
gorillazfan3 6 months ago
If allowed I want the name of the assistant to the ps3 home Blaesicn
Aloteb 6 months ago
ok why am I also receiving a confirmation email to change my psn password whilst all ma other homies can just change the password using their ps3 console? is this racism --_____--
MrSuRaJ931 7 months ago
psn password reseting is still unavailable in Bulgaria and many other countries .
SONY are loosing many users that way !
icygameboy 8 months ago
none of this shit havent been working for i called them like 3 times i told them about how the password reset link shit is not in my message box and i checked my spam folder i tryed to watch videos how to reset your password non of this shit worked it was one video i thought it was helpful well it wasnt he/she had a link in the description i tryed to go to it and it said i am sorry the page can not be found every vdieo i watch is always fucking old or no good
toontown001 8 months ago
when i make my new password i go to another page and it says playstation store not avalable in country region waht should i do
sigurdurlfc 8 months ago
what happens when i get ps3 and sign up for psn?
rockstar22240 8 months ago
FUCK YOU SONY. FUCK YOU. I was on your side for the entire time of the downtime, but now when you FUCKING force a password change, and don't let me FUCKING CHANGE IT, you can go straight to hell.
TheFeonax 8 months ago 2
@TheFeonax hey retard, the reason why they want you to change your password is because a lot of people got their credit card data stolen, do you want your shit stolen?
MegaDmorris 8 months ago
@MegaDmorris You see, I would change my password if I COULD. The site to change it has been down for the past 2 weeks.
TheFeonax 8 months ago
@TheFeonax the website is not no more under maintanance so u can change it! i changed it
VeL0CiTyMw2ClAn 8 months ago
socom 4 ooh yeah
eleyhunterlewis20 8 months ago
when will the store be back up?
xboxaddict1125 9 months ago
@xboxaddict1125 By sunday
HecTiKGamer 9 months ago
@xboxaddict1125 Actually they need it back by the time the black ops map packing launched so maybe sooner.
HecTiKGamer 9 months ago
when i recieved the email i click the link but it says that the server is down and its been that for 2 weeks now what can i do?
PaPWoWVids57 9 months ago
men they send me the email but i enter there and the page is on maintance
Danielck5 9 months ago
Every time I try to reset my password via email, the site is always down for maintenance... so what am i supposed to do, because it doesn't come up on the PS3 for me too change password..
iRichaa 9 months ago
i have tried every thing to reset my password by useing my email but is says the server is down the fuck someone pleas help
crazy96662 9 months ago
when i open the e-mail the ps website is currently down for maintenance i cant change my password plese help
cheezo545 9 months ago
it says i have to look at my email to reset it but i forget the password
HaCkInGbOy1234 9 months ago
how to change my other accounts password ??
its says go to ur email
GooNDraGoN 9 months ago
@GooNDraGoN i think u can change from ur main account... i think
HaCkInGbOy1234 9 months ago
I try freaking entering the numbers at the beginning but it keeps saying incorrect. Anybody else having the same problem?
TrueGamersKill 9 months ago
yea hey when i go on the site to change the password it says its down and under mantiance. Im beginning to hate sony.
vellasgameplays 9 months ago
haha u guys have to do it in pc i did strait from my ps3 just enter new pass and then i played black ops
phillipN69 9 months ago
ive got this email three times, i live in europe so i got these emails when i was asleep and in school. and you have to change your password 3 hours after the email was sent otherwise it wont work. WHY?? how long am i gonna wait for this shit??
farkas171 9 months ago
how doo you go to your Email and reset you password ????
chatman310 9 months ago
Can't reset it now. No more Netflix Instant for probably another 6 months. This is fucking embarrassing of Sony....
KleWdSide 9 months ago
@KleWdSide lol
HaCkInGbOy1234 9 months ago
the page 2 change it is DDDOOOOWWWWNNNNNN!!!!
sigurdurlfc 9 months ago
what do you do when u get the email
ELLIOT1311 9 months ago
cant believe it got hacked again. Really losing patience now
liambrawley 9 months ago
@HecTiKGamer
After i changed my password via the e-mail, why does it say "wrong password" when i've typed in the right password!! so annoyin. and i have wathced that 4 method video didnt help much, can u help?
EvilEyEbRoWzz 9 months ago
I LOVE U!!!!! I HV NO LIFE WITH OUT PSN
TheMoonraj 9 months ago
Wow. I installed the update, waited about two or three ours, then tried to sign in, I changed my password, and everything's been fine ever since. I didn't encounter one problem.
DONTCKLICKMYNAME 9 months ago
how can i reset my password,anybody who can help me out.then when i try to change my password it says: a server error has occurred what can i do.somebody knows what this means.please help would be good im from Laredo tx
viper2077 9 months ago
@viper2077 ive got the same problem!
Doomsday4u2 9 months ago
HOW U DO THAT!!!!!!
TheMrpetre99 9 months ago
ok so i have a question here please help. MY ps3 is YLOD (yellow light of death), so i havent got access to my ps3 on which i made my PSN on, and the email i used to make the PSN was random, something like this: "myname@random.com" so i cant recieve my email through PC. i havent tried my PS3 but can someone tell me that do i HAVE to recieve the email or can i simply use the PS3 to change my password? i will fix my PS3 just to get back my PSN, i wont NEED to confirm my email on my ps3 will I?
macrochipsGT5 9 months ago
Wtf it says: A server error has ocurred.....
Exigenic 9 months ago
playstation have sent the email to my deleted hotmail account because i have not signed in to it for more than 120 days :(
what should i do?
Q8RedDevil91 9 months ago
@Q8RedDevil91 You have to make a new PSN account.
DONTCKLICKMYNAME 9 months ago
@DONTCKLICKMYNAME what about my cod progress? :(
Q8RedDevil91 9 months ago
@Q8RedDevil91 Sorry man. Something similar happened to me about a year or two ago and I lost all of my progress on everything. I had to make a new account on my PS3, not just PSN so I lost my progress in singleplayer stuff as well. I had 63 friends, I was a level 7 in trophies, and prestige level 4 in MW2.
DONTCKLICKMYNAME 9 months ago
@DONTCKLICKMYNAME i solved my issue yeeess! i just made another hotmail account with the same ID !
thank goodness my username was fucked up loool
Q8RedDevil91 9 months ago
@Q8RedDevil91 Haha Lmao
HecTiKGamer 9 months ago
i still havent recived an message from sony:(
MrWehbe187 9 months ago
does psn work in Australia
dolcvb149 9 months ago
@dolcvb149 yeh thats what im wondering aswell
MagicPup69 9 months ago
im not gettin the e-mail sent to my hotmail.
iMaxAppl3 9 months ago
Why do I keep getting a service error it won't let me sign on pls reply
117doyle117 9 months ago
@117doyle117 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
i cantsign it i says a server error has occured i try it again and nothin
mw2fanatic113 9 months ago
@mw2fanatic113 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
yo hectik gamer add me Mr-Amazing665 is my gamertag so we can play some team death match on black ops
MrSwagtastic12311 9 months ago
Yes Thank God The Playstation Network Is Back Up But I Martel Kombat You Have To Have A Code To Put In To Play Online Well Guess What No Playstaion Store They Have A Free Trail On There But How Long Does That Last?
Famine02 9 months ago
Sony say that if you reactivated your original psn account on a new ps3 they will give you email telling you how to reset it.. I've been waiting for this message over a day now
Nazhussain07 9 months ago
@Nazhussain07 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@Nazhussain07 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
dude when i put in my user and pasword ok, it says the message was sent then i wait about 2 hrs and still nuthin in my inbox
7amood27 9 months ago
@7amood27 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@7amood27 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
i have a problem i used a fake email when i made my psn and now i dont no how i will get that email can some one help me out
said200 9 months ago
@said200 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@said200 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
didnt get email after 20 hrs and it says server error now... xbox is ten times better, and this is coming from a girl
DaniDurant 9 months ago
@DaniDurant /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@DaniDurant /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@HecTiKGamer wth lol same vid xxx
DaniDurant 9 months ago
they tod me they sent an email , i didnt recieve the email and now it tells me error PLEASE HELP ??
111GTA111 9 months ago
@111GTA111 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@111GTA111 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
hi...one of my friends(in my country) did reset his password from his ps3...my ps3 says that i will receiven an email...and i'm still waiting...(t's benn about 17 hours since it wrote that) what should i do?
rafaleodbz 9 months ago
@rafaleodbz /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
I HAVENT GOTTEN THE EMAIL YET )=, whoops caps.
YamoxD 9 months ago
@YamoxD /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
This has been flagged as spam show
Hi, when i try to log on PSN. It says that my password needs to be changed, then i press OK to continue, but when ive pressed OK it says "An error has occurred. (80710D36). What do i do?
PLEASE REPLY PLEASE MAN!!! I GO TO MY EMAIL AND I GET 1 MESSAGE BUT CANT GET NEW PASSWORD THERE
Kjelljoakim 9 months ago
i did not receive an e mail although it say that it was sent
fasooly1992 9 months ago 26
@fasooly1992 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@fasooly1992
yeah asme here wtf do i do?
beratk69 9 months ago
@fasooly1992 me too?! it sucks man!
S0FICTI0N 9 months ago
@fasooly1992 Same
ExtremeTG 9 months ago
@fasooly1992 you got to wait a little
crazy96662 9 months ago
every time i want to change my password it says: a server error has occurred what can i do?
duikboot1995 9 months ago 4
@duikboot1995 /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
@duikboot1995 same :(
OnlYUszmeGunZ 9 months ago
@duikboot1995 me too!
S0FICTI0N 9 months ago
YEA SAME HERE? WHATS UP WITH THAT
Hickatee 9 months ago
@duikboot1995 i tried today, it kept saying error, i tried changing from say: xyxy to cbcb. it kept saying error. when i tried a final time it said wrong password, when i typed xyxy, then i tried the one i was trying to change to: cbcb, and it worked as it now became my current password.
so ignore the error, it prolly changed and continued to say error. happened to me, still havent played online tho, gotto try now
kingpinAKAmastermind 9 months ago
EVERYONE I WILL MAKE A VIDEO ON HOW TO RESET PASSWORD WHEN I GET HOME FROM SCHOOL. Having alot if questions about that but right now I'm at school n posting from my iPhone.
HecTiKGamer 9 months ago
i didnt receive any email so what are the steps
9552545 9 months ago
when ever i click ok on the password box another things pops up saying "A Server Error Has Occured"
WHAT AM I SUPOSED TO DO?! I live in Ontario Canada..
.. Please inform me on something i can do to fix this shit!
Remiix691 9 months ago
@Remiix691 Happens to me too :S
Kjelljoakim 9 months ago
do I have to Enter m old password to reset it ? or only when I sing in?
TheHephaestus16 9 months ago
Where Do You Check Your Email?
eastsidebouuy13 9 months ago
HI can ANYBODY PLEASE tell me whre am i suppost to go because i get i message that in order to change the password i have to go thru a pc to change it i use hotmail but it says that it doesnt exist and i try in playstation buit no such luck can ANYONE HELP ME with this PLEASE im dying here THANKS
ramiroryu 9 months ago
for my ps3
i reset it when it went down
and now its saying i gotta reset my pass and it sends me an email
I never got the email?
mrnickkd 9 months ago
I tried recovering my password on my PS3 and online it says error
TheKevieee 9 months ago
anyone where do i go to check if i got this message
mattgamer100 9 months ago
I'm still getting the Error Code 80710D36 and it has been happening for a few hours now.
TheSammyBeardo 9 months ago
@TheSammyBeardo Im sorry to say.. It is possible your country wont be up until May 31st. That's the latest so don't think that's a set date it can be before that. Sony only confirmed that everything will be back on May 31st.
HecTiKGamer 9 months ago
psn is down again
Ninferni 9 months ago
@Ninferni
Is it really ?
ThisNiqquh 9 months ago
@ThisNiqquh its back
Ninferni 9 months ago
@Ninferni Just made a video about that will upload it in 30Minutes. It was down for 11 Minutes.
HecTiKGamer 9 months ago
OK FUCK DO I NEED TO USE EMAIL OR JUST CHANGE IT i have my orignal ps3 with my First account and iv bought alot of DLC so do i have to email or just reset it PLEAS TELL ME
AssassinShadow4 9 months ago
Mine keeps saying error when i change my password, why?
24TheBasketball 9 months ago
@24TheBasketball I got that 4 times in a row with my secondary account. It worked on the 5th Try.
HecTiKGamer 9 months ago
i copied the address to my bar and it won't let me see the Capta image
MrWakka66 9 months ago
@MrWakka66 What do you mean?
HecTiKGamer 9 months ago
@HecTiKGamer There is an image I have to type in like on here after you used 3 comments (I am using a computer
MrWakka66 9 months ago
@MrWakka66 Oh, Whats the comment you wanted to post though?
HecTiKGamer 9 months ago
@HecTiKGamer It won't allow me to reset and I only have a PSP
MrWakka66 9 months ago
@MrWakka66 Check out the description for how to reset you rpassword with 3 Methods
HecTiKGamer 9 months ago
they didnt send me a messesage to my email ?
julio1234588 9 months ago
@julio1234588 I added something to description to help people reset there passwords.
HecTiKGamer 9 months ago
@HecTiKGamer Thank you! men! n,n
julio1234588 9 months ago
it said change password i press ok then i get an error or something then when i tryed 20mins later it said playstaion is still under maintanance?:S wtf?
asraf55555 9 months ago
@asraf55555 I added a article to the description to help you reset your password.
HecTiKGamer 9 months ago
Mine still says Maintainance or what ever :/
ohBuzzin 9 months ago
@ohBuzzin Your country may of had problems with server so they are working on it. Where are you from?
HecTiKGamer 9 months ago
@HecTiKGamer my country is online but i havnt had a email can you help? :/
ohBuzzin 9 months ago
@ohBuzzin same here
mattgamer100 9 months ago
i have accidently put.com instead of .co.uk and cannot access my email to change the password what can i do?
TheViperskings 9 months ago
@TheViperskings I honestly do not know the solution to that problem.
HecTiKGamer 9 months ago
@HecTiKGamer i just seen on somebody elses video that if you have an old PS3 (fat) like i do and your email is wrong then you cannot get it back but if you have a new PS3 (slim) then you can still play even with a wrong email
TheViperskings 9 months ago
@TheViperskings In the description I added a article that will help with 3 methods to reset your password.
HecTiKGamer 9 months ago
@HecTiKGamer but i did register my account on the ps3 i use now so why do i have this probelm? and i cannot create the email because it doesnt let me make an email with @hotmail.com anymore?
TheViperskings 9 months ago
@TheViperskings /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
Comment removed
TheViperskings 9 months ago
@TheViperskings same for me
THebolibomp 9 months ago
@TheViperskings Same here. The SHOULD really come up with an easy solution for that. I've searched everywhere but apparently nobody thought of that problem
RobertTheAlmighty 9 months ago
Hi, when i try to log on PSN. It says that my password needs to be changed, then i press OK to continue, but when ive pressed OK it says "An error has occurred. (80710D36). What do i do?
alibuu 9 months ago 26
@alibuu This happend to me at first. I waited 40 Minutes and tried again and it worked. The problem could be that the servers aren't up in your area.
HecTiKGamer 9 months ago
@alibuu Samee thing ferr mee dawg ! im fuuhkin pisssed -__-
ThisNiqquh 9 months ago
@alibuu same to me
Mr007ASSASSIN 9 months ago
@alibuu Same problem as you got bro
StreetknowIedge 9 months ago
@alibuu /watch?v=j22f_wiAcbY
HecTiKGamer 9 months ago
i wanna see this cross game chat where is it??
ukcnitro 9 months ago
@ukcnitro Cross Gamechat isnt available quite yet. There waiting till everything is up and running again.
HecTiKGamer 9 months ago
@HecTiKGamer ok but where abouts will it be because i though it would be in the start new chat section but its not
ukcnitro 9 months ago
I THINK ITS GONNA BE TOOKEN DOWN AGAIN ;/
maygerdruidkina456 9 months ago
@maygerdruidkina456 trollîng!
xstarx1000 9 months ago
shit do i have to reset my pass through my email because i put a fake email but i know my birth date and pass i put before.
Cerdov 9 months ago
Welcome to the Matrix of PSN.
FreedomOfNothing 9 months ago
PlayStation Network Here I Come!!
ktllmartin 9 months ago
I subbed thanks for the update
Brokenarrow157 9 months ago
I love the news bro.. Keep it up.
atkfromabovee 9 months ago
Cant wait to retrieve my update.
TaUxBoxxy 9 months ago
Its been long enough. Thank God
Koopachu 9 months ago
Yess. Sony is the best for doing this update.
VedroPill 9 months ago
22 Days of waiting finally paid off..
justinpanzvictor 9 months ago
Woot Woooot. Sony FTW
LowLifeOutlaw 9 months ago
Cant wait to play some Portal 2!
ASingingMonkey 9 months ago
Jheeze I was getting tired of porn...
ISUBSYOU 9 months ago
I cant wait to sign in.
DoingYourMom69KKK 9 months ago
CANT WAIT FOR MORE BLACK OPS FROM YOU..
KarmaarG 9 months ago
This is the best news I heard since before PSN went down LoL
speacdead 9 months ago
Hopefully this wont get hacked!
Brokenarrow157 9 months ago
This has been flagged as spam show
This is great news.. Thanks bro
twizzmOo 9 months ago
PSN is up only in in Canada and America I think.
ICampYouDie 9 months ago
Yes, Hopefully it wont get hacked again
TheSwitchFlips 9 months ago
OH YOU LUCKY FAGGOT !
Sonerr9700 9 months ago
Cant wait to download the updates
zozosho7z 9 months ago