Sears Rips Off Old Ladies, Service Review, Feedback

[TheEnfadel]

I used to work at sears as a home appliance repair man. I just read an article that reminded me of what I was thinking when people complain. Check it out, you'll laugh pretty hard.theonion.com/articles/wel­l-i-guess-ill-just-take-my-bus­iness-to-another,21357/

[ThePatrickMontana]

Quebec customers are smart

SEARS is having hard time selling “extended warranties” and “protection agreements” to Quebec residents, as they are one of the best educated against consumer fraud thanks to consumer protection TV shows on the French channels.

DO NOT BUY:

Extended warranties from SEARS

Protection agreements from SEARS

They’re worthless; they’re not worth the papers that they printed on

[thehairykrishna]

I love how this has got over 4000 hits... I hope you get your message out there and have a win...

[TojoPanther]

If you google "sears sucks", you will get dozens of websites featuring countless horror stories of customer disservice, lousy product quality, questionable business ethics, boorish employee behavior, and promises to never ever ever buy from sears again ever EVER! Now google "sears is great" or "I like sears" or anything positive like that and you get NOTHING!

[Keebird2]

@TojoPanther I've seen so many complaints about Sears, it's scary. But I will Google 'I like Sears' just for the fun of it. I suspect you're right. They really abuse their customers and it will eventually catch up with them.

[1954murphy]

The BBB means nothing, they cater to those that pay dues.

[Schutzstaffel2015]

memo to self,Dont even shop at Sears!

[tlkw]

i work for sears im a roofer they sale nothing bout crap they sale 20sq jobs for $12,000 and only spen $2,000 on all the material and y only get pay $55 for sq $1,100 for a 1 day job and and how keeps the other $8,900

[homersimpson943]

OOOOOOOOOOOOOOOOOO THIS MAKES ME SOOOOOOOOOOOO ANGRY!!!

I HATE YOU SEARS HOW DARE YOU RIP OFF LITTLE OLD LADIES!!!!

Little old ladies are so nice and kind and just want to be loved in return and look at what you do

I hate you Sears, I hate you A WHOLE LOT!

[CommentClown]

"The sears agent" Hilarious. They hire whoever is willing to do the job for their price. You likely had some ex-con's on your roof.

[Keebird2]

Sears gets F at BBB --- Are we surprised?

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include for the last 3 years:

669 complaints filed against business

11 complaints filed against business that were not resolved

Failure to respond to one complaint filed against business

One serious complaint filed against business.

[JHSchonewille]

@Keebird2 You are not alone.I am a private contractor in home renos and repairs but do not do roofs, over the years i have been called on for my opinion on way too many botched roofing job contracted out by Sears, and all too often been called into battle with my customers against Sears. About 1/3 of the issues were passed on to the contractor then to the manufacturer then back to Sears and around again and again and again.

The other 2/3 of the issues were blamed on lack of ventilation.

[JHSchonewille]

@Keebird2 What is sad is it's todays (little old ladies) that helped build Sears up over the years, and they thank you for it by screwing you.

I make it a point to tell ALL my customers ANYWHERE but sears, ANYWHERE!!!!!!!

[Keebird2]

@JHSchonewille

You are bang on with that. This is absolutely sickening. When I took it to the BBB (they're totally useless) the installation manager simply lied his way through it.....lied to Customer Service, who passed the lie to BBB, on and on.....

You can help by passing this to everybody you can. The public needs to know about this cr*p

[briarbramblerose]

@Keebird2 actually currently sears has an A-

Which if it actually had a F in 2010 would be a rather large jump in rating.

Sears Home Services doesn't have a rating with the BBB it shows no complaints.

Sears Holdings with Owns all of the Sears related business' has the A-

So where was your information from exactly?

[Keebird2]

@briarbramblerose It was copied straight from the BBB. If you want the detailed copy of the Feb 2010 rating, send me your email addy as a comment on YT, and I will gladly email it to you.

I have no idea how they rate today and I don't care. Until they square up with me and all the other people they screwed, they deserve the F and I'm through with them.

[Keebird2]

Stonewalling from Sears---I got no results from Customer Service, I emailed the CEO. The reply: (Note "We apologize", but we won't fix it)

Hello Ms **

As stated by our service manager, Sears is not responsible for this repair.

Please be aware that once you have reached the Customer Service level, you have reached the supervisory level and all final decisions are made and followed from here.

We do apologize for the difficulties that you encountered.

Regards,

Diane

[granjoy]

It is obvious wjhose fault this is and it is also obvious that it is shameful, shameful that they won't "clean up after themselves" and fix this problem- Evy-get a lawyer--

[andrewbyst]

/////This lack of client service is most shameful. Unless Sears addresses your problem promptly i.e. redoes the ventilation, proprly seals all other openings, clears the sofits, repairs any damaged rafters, roofing support (plywood), etc. I believe that you'll have a solid case for a good lawyer to bring the sorry company to court. . You may want to touch base with Ren Molnar Sears has lost my business until your claim is resolved to your satisfaction..

[alicemynameis]

This is shameful

Sears needs to fix this NOW!! It has been way to long!!

[Margot942]

It's all about greed - the bigger you are, the greedier you get. Once you have the customer's money, forget him (or her). Complete disregard for customers: the new Sears motto.

[1BCgal]

Shame on sears! Guess I know who won't be putting on our new roof this spring! I had mentioned to friends that I was going to go with Sears and they were the ones that said wait, check this out first! Thank goodness word travels fast and that friends caught this which is what I will do for friends in the future. Pitiful...down right pitiful. Thanks for info.

[CFveteran]

Unbelieveable !!! But a picture is worth a thousand words. I was about to make a major purchase with them but after seeing this, absolutly not ! I have (at last count - 863 members in my group and i must pass this YouTube video on as there has been some discussion by some about some similar work they wanted to have done this spring/summer.

Soon as they see this i am sure they will have a change of contractor. Thank You for the information KeeBird.

willy

[Everett767]

That is SHAMEFUL. Pictures don't lie but it seems Sears does.

I have bought from Sears for over ten years, but I won't be going back if this is what they do to their customers. And I surely will not have any work on my home done by them! Why would I take that chance?

Shame, Sears, shame

A former customer

[Keebird2]

Thanks for your support, Everett and Nixxi. I was a Sears customer for many years and I always thought they were extremely reliable. This has come as a real shock. I guess things have changed....for the worst.

After this experience, I wouldn't even buy a paper clip from them any more. They have seen the last of me

[Sweetnixxi]

This is disgraceful on how Sears are treating their loyal customers. Sears have now lost another loyal customer.

That is shameful how you have treated this customer