Introducing the New Weed Eater SmartCut® Mower (long version)

[MrLowman1983]

i have had mine for 98 days and now the transmission is shot. No forward no reverse just sits there. I purchased this mower at home depot for 859.00. I might as well have just burned the cash and got just as much value out of my money.

[MegaRambo316]

Trust Me Do Not Buy This Mower It Sucks

[flynnlandscaping]

looks like a gocart

[mmmmna]

Though it might not seem it, I'm not trying to bash the company, just explaining the unrealistic episode I went through as a result of misguided but well meant intentions.

I like this mower: it fit the price point I wanted, feels sturdy, hauls my 250 pound carcass, stops very firmly, has great turning circle, and the 30" cut is considerably wider than my deceased self propelled 22". I like the 2 way adjustable seat, and it is good on fuel.

When it is assembled properly, it is great!

[mmmmna]

And by the way.. the owners manual offers a Technical Assistance telephone number.

1] the company that answers the telephone ("Technical Asistance, this is so and so...") does not know a thing about this mower when I told them the model number,

2] when they suggest that you should return the machine to the Sears store where you bought it, you naturally say: "I bought this at Home Depot" and they politely tell you they do not offer support for products from Home Depot, and your call is ended.

[mmmmna]

My experience with this model:

Husqvarna Outdoor Products is the parent company of Weed Eater, HOP promised 3 times to send their field crew to my house to fix a manufacturing defect in the transmission, but all promises went unfulfilled. Said crew was busy fixing these mowers at Home Depot stores across New England, so the office bigwigs should never have told me they could divert that crew to come to my house. HOP also declined to allow me to make the "5 minute adjustment".

HD exchanged it.

[mmmmna]

JUST bough this machine, took delivery today, fully assembled by Home Depot. After reading the owners manual, I filled the engine oil with the proper oil, added the proper fuel, and within a few seconds, I was off and mowing! Sadly, the drive system is malfunctioning after just a few hundred feet of mowing. Nothing in the troubleshooting chart is at fault. I then called the Technical Assistance number in the owners manual, the firm that answers will only help me if I bought from Sears or K-Mart.

[mmmmna]

Not a very good start, IMO.

For what it is worth, this mower uses a friction drive system.... If it gets wet.... it slips. Still and again, there is NO pressure forcing the drive disc to contact the rubber friction wheel on the axle. Hoping this is an early assembly error.