Dell's technical support is the worst I have ever heard. It is actually so bad that people don't believe you when you tell them about it; literally you have to experience it firsthand. I will never buy another product from you ever again in my life. Nice business plan btw. Alienate and piss off all your customers. That'll be a plan for the future, won't it?
i had the same problem. not being racist, but these Indians never help. They are so unhelpful and lazy. i had a problem with my dvp, i went though the same process as you.
I like dell, but their customer service is the worst.
It is called the Dell shuffle... I do computer tech support for a company that sells several brands of computers. I am constantly contacting different manufactures to help my customer get warranty support. Dell support shuffles you from agent to agent so the call-center company can charge Dell more time on the phone supporting the Dell customers. The "different" departments are all on the same floor in the same department.
3rd probelm: when they refused to cancel the incorrect order and ship the desired monitor, that was your que. Should have stopped doing business with them. Should have told Dell, if they ship the incorrect item you will be refusing the package & payment. And if they did ship the incorrect item, simply refuse the package. Remember, if they dont deliver and get your signature they can not charge you for anything.
I whole heartedly agree with the acception that Dells product are the best. If you think that was a nightmare, try dealling with the people in Dell Financial. I will never deal with Dell again.
I totally agree with you. Our dell products always goes wrong once the warrant is over..why is that? and also their customer services is really bad...why give jobs to people we can barely understand?
hd cam sucks but i really never had a problem with dell many companys hospitals and others dell they dont have a problem with dell the costermer servise may suck but their products dont
Dell shipped me a Studio XPS 7100 completely broken and on several callbacks told me that there was absolutely nothing that they could do. It took me over a week of non-stop phone calls to finally reach someone who could help.
I had to phone Dell twice, because of a laptop I got as a christmas present from my mother was faulty. I only had it about 6 months before it started breaking. There customer service is ridulous...NEVER AGAIN.. :O it still angers me to this day..
@mariyuso your crazy. what about the law suit of them knowingly shipping bad boards for 7 years. what about all my dells that have only lasted 2 years before they literally fell apart. dells are absolute crap and their costumer service is even worse. what about my aunt that works for them even that says she wont ever buy one of those piles of junk even at her employee discount? answer that if they are so great. My Mac and My hp will outlast any dell.
@MrGizmo757 Wow, you're fast. I'm talking about monitors. Their computers are just as sucky as any other pre-built. My Dell is still working great after 4 years. No dead pixels.
@mariyuso yep i own a dell an acer an HP a gateway and a Mac. the Mac is far better than all of them combined. but if i had to pick an oem i would pick HP. the high end workstation hp's to be specific. the ones you don't see on hp's main website. and as for monitors. apple makes great monitors but they are to expensive. the best monitors for your money are not from oem's but companies like AOC or veiwsonic. companies that make nothing but displays and screens.
That's why I NEVER buy from Dell directly, too frustrating dealing with their useless customer service department. I only ever buy Dell monitors and usually go through a reputable reseller like Amazon who actually know how to treat customers.
@2010pspgo Whoa. I hope you haven't actually paid for it. If it's under warranty, Dell have an obligation to fix it. Don't fall for their BS, take them to court if you have to.
Dell sucks to hell and their customer service. I bought my Dell laptop in February and in April my heatsink fan, the mother baud and something else went out and they are not compensating me,no matter how much I continue to fight with them..I've filed a complaint against them with the BBB. DELL SUCKS!!!!!!
The reason those reps kept asking if you wanted to keep the monitor is because they were sales retention reps, basically their job is to stop you from returning stuff.
this is a growing trend recently, and yes it sucks.
I have dealt with musiciansfriend, newegg, tigerdirect, asus, xfx, seagate (tech was a little rude till i put him in his place) and many others I have NEVER gone through the hassle that you went through returning something.
I have a Dell Inspiron 530 desktop and you can't even replace the motherboard. I also have a Inspiron 1440 laptop, and the touchpad gets hot just through regular usage and also I've had tons of problems with the Ethernet port and Wi-Fi card not to mention Dell computers run Windows like shit compared to custom-built PCs or other OEM computers. WTF are you talking about Jon?!!? Dell's products and their customer service are horrible!
Dude I feel so sorry for u like I can feel a hole in my heart for what happened to you that truely sucks and I'm surprised you gave them that much credit of how well their stuff are meanwhile they suck lool
I love dell, because it brought me a full PC + Monitor in THREE DAYS. Can you imagine that? An that all the way from about a 1000 , miles!!! I love Dell!
Used to work for Dell at there TMC facility about 95% of the people who bulid there computers are from staffing services and straight from the street mostly recent high school grads once there 9 month contract is ended they bring in new people and poorly train them to build there computers one trainer for every 20 people who begin learning how to bulid there PCs never buy a Dell PC
I build me own pc's now but years ago(15) I bought a Dell Dimension. It was a fine PC the downside being a non standard motherboard so upgrading to any great extent was a no no. I then bought a Laptop 2 years ago and a Dell Monitor(U2311) this year. Anytime I needed to ring Customer Support I found them to be very capable and was never kept waiting for long. Things in Dell may have changed as it was 12 - 14 years ago I needed to ring Cust Support but my Dell experience was a good one.
Sadly when it comes to Dell customer service, you really have to put up a fight to get what you want. Yes, it's pretty sad. I went through a nightmare with them a couple of years back with a laptop that had well known issues they werent acknowledging and like you said, I never want to have to go through that again.
I bought an extended service contract for my Dell computer. I can prove this. When I call them for tech support they say there is no record of my purchase. I have been hung up on numerous times and once one of their techs went into my computer and uninstalled a bunch of stuff. My computer was so messed up that I couldn't use it. I finally did a factory image restore myself to fix it. I will never own another Dell computer.
Jon, I absolutely agree with you I was going to buy a Dell 10 Mini v and decided against it. Went with an HP Mini 110 instead, however I later found out that HP Mini 110's aren't as easy to hackintosh :-P but i'll leave Windows 7 on it then, that's fine, just because I don't want to deal with Dell, ever again.
SERIOUSLY AVOID DELL They sell you their junk then within a year your warranty runs out, they charge you $230/year just to talk to you and all of their customer service are in INDIA and poorly trained, bad accent and you can't even download your pre-installed software because their 1000 Indian departments keep losing your account information. I was on the phone for 3 days and paid $175 for a problem that could've taken 10 minutes to solve.
Dell is the worst computer company in history...yet idiots buy them and then complain about how their computer is slow or doesn't work. So then they buy a Mac and say PCs suck. You get what you pay for (except Gateways, I've had no trouble with them).
I have owned 2 Dells, my sister owns one, my parents own one, 2 of my old roomates owned them, my girlfriend owns one, and multiple friends own them. Out of the 15 or so people who i know who have had Dells, I (alone), have had to replace bad hardware on 9 of them. 8 of them were hard drive issues where the people lost all of their data (within 6 mos of purchase), 1 issue with a mobo, and 1 issue with the power source. All had to be replaced and customer service was NO help.
I've owned a Toshiba laptop before the laptop I currently have. It ran fantastic and I agree their customer service is great. However, I still paid $1000 more than I did for my current laptop (and they are comparable in specs, according to the year they were made). A Toshiba with the specs I have would cost around $1500-$2000.
I know, what I meant was that the specs of the new laptop are much better than the old, but are equivalent in terms of their years released. Like saying Windows 7 now cost as much as Windows XP did when it was released.
One thing that even PC fans have to agree upon, is that Apple's customer support is orgasmic!
lol
They are always SO kind to me, and they don't have hard to understand accents.
I am never transfered and they replace my products that I have broken without any second thoughts.
I spoke with one today, and I was on the phone for like 45 muinutes but that was my fault, I was trying to work my phone on a freaking pc lol. The man on the phone was extremely patient with me.
am cheap so i buy very cheap netbook , umpc. Course i will not share my 411 about my web site i don't want anyone to buy it of course but it only 84 dollars for a degrade new laptop but it enough for my basic using and netbook.
They don't like you returning stuff that you buy. LOL. You made another video, saying that it's better than before, but you're right. What do they expect you to do if the monitor has a crack in the screen, like some of the new iMacs had? I'm sure they would have sorted that out, but they don't seem to care too much about how much they mess you around on the phones though.
HP has good customer service. I had a question about one of my old computers. (that they didn't even sell anymore and that didn't have warranty anymore. ) I had to go through the normal computerized phone line, but you have to do that everywhere now, and I got an individual on the line who helped me with my problem even though the computer had no warranty on it and they had no obligation to help me. Dell is bad overall, their products are defective, stop working, their drivers suck.
In my country we have 14-days of fee-free return-rights by law! Returning stuff can still be a hazzle.. but at least we don't have to worry about restocking fee. Its really just a matter of sending it back with the label "Return" and let them figure out the rest. Being in contact with customer service can be the real measure of a company's character.. it appears Dell is shit!
I called them about my order status and I was in the right department right away and I got the problem fixed quickly. For small stuff, they're fine. I can imagine, though, if something seriously goes wrong, you're in trouble.
I had a PC from Dell that had just about everything go bad on it. They had me replace everything myself over the phone. Everything from the video card to the motherboard. In the end they had to replace the PC all together. And then that PC had problems as well. The next time I needed to get a new PC I built it myself. Spending all that time talking to Dell tech support taught me all I needed to know.
hey my customer service is very very excellent i asked for them to replace my laptop lcd sceen they replaced every thing on the external outside of the laptop and ti was all free so eya i like them unlike some ppl
@jac70j I agree,my laptops hard drive messed up I got a new one in 2 days,but the monitor had messed up also so 2 days later Dells tech calls me at work to set up a timeto fix,I asked him to come to my job to fix it,2hours later I had a new screen AND keyboard,no add.charge.PLUS I got a callback the next day to make sure everythings peachy.Thanks Dell,Great customer service.
I agree with you. Dell makes good products, but customer service sucks ass. Emailing them is such a hassle for me! My warranty has expired and dont get customer service. While other companies, i can contact them. EVEN though my warranty is expired. I think Dell needs to have a organized customer service. Instead of transferring from one person to another then to another. And allow people with expired warranty to email Dell. Overall, Dell products are good. Customer service sucks ass
I bought a PC from Dell about 2 years ago, first 3 days there was a problem, i called dell and no problem they fixed it, with very sincere service (he sounded Caucasian)...yea a few months ago, my pc began to act all funny, i called Dell and they wanted to know info, i gave them info, and they said my warranty had passed, So at this point i thought they would ask me to renew it or something, but they just hang up.....Dell is about to crash on the market if they dont stop this madness =)
I not recomend to by dell product esp through online because their services very bad. My payment already done more than 1 month but my notebook still not delivered. They promised to delivered within 5 to 7 working days after payment done.
Their have policies which are cheating peoples. I not statisfied and want them to return my money but they refused.
4:29 to 4:32 you said that the lady will send an email soon, and there goes a sound on your phone which sounds like you recieved something other then an email. Genius.
@origamiartist2 Yeah, look at the Asus forums, plenty of disgruntled customers on there. IME EVGA is up there with the best or may even be the best, excellent customer support with a lifetime gaurentee on most products once you register the item.
yes they have terrible service i had a laptop witch for some reason would not charge, after waiting 15 minutes going for person to person a woman said i had to buy a new battery and extend my warranty for 50 dollars gay i sold the laptop bought an acer aspire 5532 329 on sale bestbuy very fast an good fuck dell.
I totally agree with you to. I just bought a laptop off of craigslist found out the battery was on the recall list called dell and i got bounced around like a ball. ALL THIS FOR NOTHING!!
i do think the computers are pretty cool... but i think there could be an improvement. i have my mac for a few months now and nothing has happened to it yet. no viruses, freezes, or any problems. but with my old dell it froze real quick and it just had a bunch of problems. this is why im a mac not a pc
You can't just assume that all computers freezes, because your old dell did. I've had my Sony Vaio for a year now, and I've never had any problems at all. I haven't had one single virus.
Dell makes Amazing computers, I have an Inspiron 530 myself, but I have to admit that their service is one of the worst ever. First, I bought my dell on Dec 26, 2008, and the computer arrives almost one hole month later ( Jan, 22 2009 ). My expierenc'e with samsung for example have been outstanding, I ordered a printer and it came in 4 days only. So that proves that I agree with you
thank you so much for the video.. i am a bit shy to make one but i swear i just got almost same issue!! i bought my laptop 2months ago and its already broken down!
they shipped me a new hard drive that didnt even resolve the problem... then i called them ( with all the time its takes to talk to someone ) and they said they can fix it!!! "i bought it i have to deal with it" and of course hanged up on me.....
I totally agree with you. Dell makes great products. I ordered a Dell Studio XPS 8000 Desktop and it is an amazing computer. I had to contact dell support because when i ordered my computer it was suppose to come with wireless installation and that was missing. Dell was just wasting my time transferring me to all these departments and not giving me a solution to my problem.
its because its webcam is not working the bluetooth is corrupted since the day I got this junk when I contact for support on dell's website they simply have the worst customer service!!! Now i'm searching youtube for solutions! =(
I had the same experience with HP... 4 hour wait on the phone. Finally solved it after getting in contact with a case manager. Never again HP, never again...
money you save on dell products = money being taken from customer service and RnD.
extra money you spend from another company=better services and product
simple business, you get what you paid for, you think you can get such a great product for such a cheap price and receive the same support and service as something more expensive?
you think thats bad? I have to get two hardware pieces replaced on my defective dell. it took two hours simply to CONVINCE them it wasn't a Windows problem. Now they have to maildrop parts, and send someone out to fix my less than a year old dell. I miss my own computer, this is a family members.
I'm A Mac. The only non-Apple item on my desk is my monitor, and it isn't even made by dell. it's an HP and i hate it because it is only 15in. However, Dell's products in general suck. Sorry about the experience.
WHAT!? Dell and "some of the best" in the same sentence? I'm not sure what sources you are using, but you are horribly incorrect, Dell is, in the opinion of any professional computer user, one of the worst companies in terms of every aspect.
I dont think dell is that bad a company. ok so far I have had 2 dells and 1 dell laptop. after 5+ years with them I have had no problems with them, so therefore I have never used their customer service.
yea i know some people that have had no problems, and i know people including me that have awful luck with their products. ive gone through about 3 or 4 and 2 monitors, it was ridiculous. and now im on a mac
Dell = Epic Fail and I will NEVER purchase anything made by them. They're computers are shit and "customer service" non-existent. 15% restocking fee on an UNOPENED product is ridic.
Dell's technical support is the worst I have ever heard. It is actually so bad that people don't believe you when you tell them about it; literally you have to experience it firsthand. I will never buy another product from you ever again in my life. Nice business plan btw. Alienate and piss off all your customers. That'll be a plan for the future, won't it?
arubaforever 1 month ago in playlist Favorite videos
Unless Dell change their customer service center from India to US, they will not have the best reputation.
chltmdwp 1 month ago
I purchase the Dell Streak and they gave me good service. More than i expected.
JaJr07 1 month ago
Return policy procedure's on their webpage, and it's pretty easy to read.
Go Dell! :-)
maerose007 2 months ago
I would never buy a pre made pc, Building is the best, Though HP moniters are probably the best.
Programming12 2 months ago
The wonky E is to represent their Wonky service
HaztaUK 2 months ago
i had the same problem. not being racist, but these Indians never help. They are so unhelpful and lazy. i had a problem with my dvp, i went though the same process as you.
I like dell, but their customer service is the worst.
Shep00722 3 months ago
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gingersleep 5 months ago
Dell blamed me when the hard drive failed on a 15R
iamterence77 5 months ago
@iamterence77 At least they replied - my screen went on mine and they were not interested - it was 2 weeks old
noddynody 4 months ago
dell means HELL
SuperCoolTech4life 5 months ago
55 people work at dell
imadahmad97 6 months ago
dear telus
u suck
swanton200 6 months ago
Dell SUCks cause thers costumer service is horrible and not just cause they sell PC theres other reason for hat to
S2030536C 6 months ago
The jeep compass commercial music sounds like the sega cd loading
howcin 6 months ago
This has been flagged as spam show
Hey, please check out my latest video on Dell. Thankyou for this video, more people most know their service is still completely unacceptable.
arubaforever 7 months ago
Comment removed
arubaforever 7 months ago
dell sucks, they yelled at me.... : C sad face
S2030536C 7 months ago
@S2030536C I KNOW RIGHT DELL SUCK ;(
TechW0RLD101 5 months ago
It is called the Dell shuffle... I do computer tech support for a company that sells several brands of computers. I am constantly contacting different manufactures to help my customer get warranty support. Dell support shuffles you from agent to agent so the call-center company can charge Dell more time on the phone supporting the Dell customers. The "different" departments are all on the same floor in the same department.
scionxalee 7 months ago
Oh BTW, DELL SUCKS!
TommyBNSF 7 months ago
How is it when you said that they'll send you an email, your iPhone goes off? lol
TommyBNSF 7 months ago
1st problem: You dealt with DELL.
2nd problem: You called DELL, be abused by them.
3rd probelm: when they refused to cancel the incorrect order and ship the desired monitor, that was your que. Should have stopped doing business with them. Should have told Dell, if they ship the incorrect item you will be refusing the package & payment. And if they did ship the incorrect item, simply refuse the package. Remember, if they dont deliver and get your signature they can not charge you for anything.
Pashatube 8 months ago
I have a big problem with foreign call centers!
EscapeNewJersey 8 months ago
Dell is the reason i now build my own computers.
BasedLegends 9 months ago
sorry to hear that, man
avsamu 9 months ago
dell are the worst computers ever
pettyfan45 9 months ago
Dell screwed me over big over!
quito345jay 9 months ago
try lenovo customer service. prepare to make a longer video rant.
webguy943 10 months ago
I whole heartedly agree with the acception that Dells product are the best. If you think that was a nightmare, try dealling with the people in Dell Financial. I will never deal with Dell again.
badsector98 10 months ago
I totally agree with you. Our dell products always goes wrong once the warrant is over..why is that? and also their customer services is really bad...why give jobs to people we can barely understand?
ShowNoMercy7 10 months ago
so... Have Dell apologised yet?
widdy2007 10 months ago
In your face dell
Great job jon stupid dell
koenfunny 11 months ago
Lost 1621 customers
IHateFatPeopleSoMuch 11 months ago
DELL MAKES GOOD PRODUCTS? FUCK THAT!
Fungun5 11 months ago
hd cam sucks but i really never had a problem with dell many companys hospitals and others dell they dont have a problem with dell the costermer servise may suck but their products dont
bootylicious8231 1 year ago
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bootylicious8231 1 year ago
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bootylicious8231 1 year ago
NEVER BUY DELL thumbs up so no one buys dell
MuffMuffV2 1 year ago
Thank god i went Sony this year.
SnakeEater54800 1 year ago
@SnakeEater54800 just got my sony, very pleased with it and way better than a dell
777BMWfan1 11 months ago
i agree!!!!
i live in the uk, and they outsource to india and dont understand english :(
ok170891 1 year ago
You tell em Jon!
MyWonderApple 1 year ago
DELL is the WORST computer brand EVER I prefer emachines AKA acer over DELL
beclauss 1 year ago
Dell shipped me a Studio XPS 7100 completely broken and on several callbacks told me that there was absolutely nothing that they could do. It took me over a week of non-stop phone calls to finally reach someone who could help.
Johnwaynetime 1 year ago
agree 100%
FDS8488 1 year ago
I had to phone Dell twice, because of a laptop I got as a christmas present from my mother was faulty. I only had it about 6 months before it started breaking. There customer service is ridulous...NEVER AGAIN.. :O it still angers me to this day..
EllieTheLoveGuru 1 year ago
what happened to the WHATS UP EVERYONE!
TheFishyFanatic2 1 year ago 10
Dell makes some of the best? really? you serious? you must be on crack if you really think that.
MrGizmo757 1 year ago
@MrGizmo757
They do, no joke.
mariyuso 1 year ago
@mariyuso your crazy. what about the law suit of them knowingly shipping bad boards for 7 years. what about all my dells that have only lasted 2 years before they literally fell apart. dells are absolute crap and their costumer service is even worse. what about my aunt that works for them even that says she wont ever buy one of those piles of junk even at her employee discount? answer that if they are so great. My Mac and My hp will outlast any dell.
MrGizmo757 1 year ago
@MrGizmo757 Wow, you're fast. I'm talking about monitors. Their computers are just as sucky as any other pre-built. My Dell is still working great after 4 years. No dead pixels.
You're also a Mac owner.
mariyuso 1 year ago
@mariyuso yep i own a dell an acer an HP a gateway and a Mac. the Mac is far better than all of them combined. but if i had to pick an oem i would pick HP. the high end workstation hp's to be specific. the ones you don't see on hp's main website. and as for monitors. apple makes great monitors but they are to expensive. the best monitors for your money are not from oem's but companies like AOC or veiwsonic. companies that make nothing but displays and screens.
MrGizmo757 1 year ago
That's why I NEVER buy from Dell directly, too frustrating dealing with their useless customer service department. I only ever buy Dell monitors and usually go through a reputable reseller like Amazon who actually know how to treat customers.
Laxcarl 1 year ago
@Laxcarl i agree i had to call for my dads computer the wifi wasnt working and it has a 3 year warranty and were making me pay to fix it dumb asses!
2010pspgo 1 year ago
@2010pspgo Whoa. I hope you haven't actually paid for it. If it's under warranty, Dell have an obligation to fix it. Don't fall for their BS, take them to court if you have to.
Laxcarl 1 year ago
@Laxcarl no way i paid i screamed at the guy and hung up then i figured out how to fix it
2010pspgo 1 year ago
the customer service sounds like the at&t customer service
THEASSOSIATION 1 year ago
@famouswolfy Not if you are talking about the IPS monitors
THEASSOSIATION 1 year ago
Boy .. that's an amazingly bad customer service ..
JauntyMellifluous 1 year ago
Dell sucks to hell and their customer service. I bought my Dell laptop in February and in April my heatsink fan, the mother baud and something else went out and they are not compensating me,no matter how much I continue to fight with them..I've filed a complaint against them with the BBB. DELL SUCKS!!!!!!
TiBaby73 1 year ago
Not good dell
h6680 1 year ago
The reason those reps kept asking if you wanted to keep the monitor is because they were sales retention reps, basically their job is to stop you from returning stuff.
this is a growing trend recently, and yes it sucks.
I have dealt with musiciansfriend, newegg, tigerdirect, asus, xfx, seagate (tech was a little rude till i put him in his place) and many others I have NEVER gone through the hassle that you went through returning something.
PsychoSymantic 1 year ago
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PsychoSymantic 1 year ago
I have a Dell Inspiron 530 desktop and you can't even replace the motherboard. I also have a Inspiron 1440 laptop, and the touchpad gets hot just through regular usage and also I've had tons of problems with the Ethernet port and Wi-Fi card not to mention Dell computers run Windows like shit compared to custom-built PCs or other OEM computers. WTF are you talking about Jon?!!? Dell's products and their customer service are horrible!
ikilluish 1 year ago
@ikilluish get a toshiba sattlelite c655 works great
cuddles2908 1 year ago
Dude I feel so sorry for u like I can feel a hole in my heart for what happened to you that truely sucks and I'm surprised you gave them that much credit of how well their stuff are meanwhile they suck lool
gsharpshooter80 1 year ago
I love dell, because it brought me a full PC + Monitor in THREE DAYS. Can you imagine that? An that all the way from about a 1000 , miles!!! I love Dell!
Gorg5321 1 year ago
There delivery is from western sum shit
took us 90 fucking days to get 36 servers.
djd34dpool 1 year ago
hp all the way
kriskennedy1992 1 year ago
Used to work for Dell at there TMC facility about 95% of the people who bulid there computers are from staffing services and straight from the street mostly recent high school grads once there 9 month contract is ended they bring in new people and poorly train them to build there computers one trainer for every 20 people who begin learning how to bulid there PCs never buy a Dell PC
realdeal0083 1 year ago
I build me own pc's now but years ago(15) I bought a Dell Dimension. It was a fine PC the downside being a non standard motherboard so upgrading to any great extent was a no no. I then bought a Laptop 2 years ago and a Dell Monitor(U2311) this year. Anytime I needed to ring Customer Support I found them to be very capable and was never kept waiting for long. Things in Dell may have changed as it was 12 - 14 years ago I needed to ring Cust Support but my Dell experience was a good one.
TerribleTony 1 year ago
i was on hold with dell for 4 hour once
valkin07 1 year ago
Hmm....You wanted 23' & u got 24' Cheer Up! man.... =) Well if ur that particular abt the resolution thingy then...well gud luck wid dell.
JusIgnoreMe 1 year ago
i work at dell sales, and its true, once ordered you have to take it, no returns.
GunBoTT 1 year ago
Sadly when it comes to Dell customer service, you really have to put up a fight to get what you want. Yes, it's pretty sad. I went through a nightmare with them a couple of years back with a laptop that had well known issues they werent acknowledging and like you said, I never want to have to go through that again.
Azshmo 1 year ago
Dell does not make great products
Chintendoeddman 1 year ago
@Chintendoeddman Dell isn't very good at computers, but they do build great monitors :) Expensive, but great.
TheBiddlyboobaa 1 year ago
@TheBiddlyboobaa Acer is better
Chintendoeddman 1 year ago
@Chintendoeddman On cheaper models, yes, but dells Uber expensive monitors do work very nicely ^_^ Not that I'd buy one XD
TheBiddlyboobaa 1 year ago
50 people work at dell customer service
iPhoneiTouch101 1 year ago
Dell pc's and labtops = Slow
Dell's monitors = BEAST MODE
panda100123 1 year ago
I bought an extended service contract for my Dell computer. I can prove this. When I call them for tech support they say there is no record of my purchase. I have been hung up on numerous times and once one of their techs went into my computer and uninstalled a bunch of stuff. My computer was so messed up that I couldn't use it. I finally did a factory image restore myself to fix it. I will never own another Dell computer.
gregryf 1 year ago
Jon, I absolutely agree with you I was going to buy a Dell 10 Mini v and decided against it. Went with an HP Mini 110 instead, however I later found out that HP Mini 110's aren't as easy to hackintosh :-P but i'll leave Windows 7 on it then, that's fine, just because I don't want to deal with Dell, ever again.
RevillutionDotCom 1 year ago
that sounded like it was annoyingg!
xXLivinLovinLifeXx 1 year ago
SCREW DELL
SlyGrimreaper 1 year ago
APPLE ALL THE WAY!
SlyGrimreaper 1 year ago
SERIOUSLY AVOID DELL They sell you their junk then within a year your warranty runs out, they charge you $230/year just to talk to you and all of their customer service are in INDIA and poorly trained, bad accent and you can't even download your pre-installed software because their 1000 Indian departments keep losing your account information. I was on the phone for 3 days and paid $175 for a problem that could've taken 10 minutes to solve.
Hesam0000 1 year ago
At least they heard about this and had a meeting about customer service and fixed it.
TheMike894ftw 1 year ago
i hate dell dell is hell
321RYR 1 year ago
Dell is the worst computer company in history...yet idiots buy them and then complain about how their computer is slow or doesn't work. So then they buy a Mac and say PCs suck. You get what you pay for (except Gateways, I've had no trouble with them).
And yes, their customer service is total garbage.
brewskhee 1 year ago
@brewskhee dell are better thenwat you use nigga
TheConnorisgreat 1 year ago
@TheConnorisgreat
I have owned 2 Dells, my sister owns one, my parents own one, 2 of my old roomates owned them, my girlfriend owns one, and multiple friends own them. Out of the 15 or so people who i know who have had Dells, I (alone), have had to replace bad hardware on 9 of them. 8 of them were hard drive issues where the people lost all of their data (within 6 mos of purchase), 1 issue with a mobo, and 1 issue with the power source. All had to be replaced and customer service was NO help.
brewskhee 1 year ago
@brewskhee
Sorry make that 11...the one i forgot to count and also a friend had a bad battery pack that was apparently installed in 20k Dells.
brewskhee 1 year ago
@brewskhee Toshiba has great customer service, thank you.
My laptop shorted out and I talked to them and they sent me a box.
My laptop was fixed in a total of two weeks.
TheMike894ftw 1 year ago
@TheMike894ftw
I've owned a Toshiba laptop before the laptop I currently have. It ran fantastic and I agree their customer service is great. However, I still paid $1000 more than I did for my current laptop (and they are comparable in specs, according to the year they were made). A Toshiba with the specs I have would cost around $1500-$2000.
brewskhee 1 year ago
@brewskhee Well, remember the price of technology changes drastically over time.
TheMike894ftw 1 year ago
@TheMike894ftw
I know, what I meant was that the specs of the new laptop are much better than the old, but are equivalent in terms of their years released. Like saying Windows 7 now cost as much as Windows XP did when it was released.
brewskhee 1 year ago
dude i would have so been pissed at that point i would have been yelling at someone
gothiclady12 1 year ago
dude totally agree with you, they really are absolutely appalling to deal with, i've been there.
Caolan96 1 year ago
100% agree dell customer service is crap had a similar problem, Have gotten hung up on several times.
s1n001 1 year ago
Dell computers rape, because they are like totally customizable ad have many computers to choose from.
But they also rape you when it comes to the customer service
Darkmatter28031 1 year ago
the lost one good customer lol there's always 2 or more to replace you.
LaughYourAss 1 year ago
Dell is a bastard.
blackflower75 1 year ago
This video takes the words right out of my mouth. Can't agree more.
TraviHark 1 year ago
I plan to buy their 120hz monitors from their alienware line. Can anyone tell me a better 120hz LCD screen that is at least 1920x1080p?
TearsOfWar1 1 year ago
One thing that even PC fans have to agree upon, is that Apple's customer support is orgasmic!
lol
They are always SO kind to me, and they don't have hard to understand accents.
I am never transfered and they replace my products that I have broken without any second thoughts.
I spoke with one today, and I was on the phone for like 45 muinutes but that was my fault, I was trying to work my phone on a freaking pc lol. The man on the phone was extremely patient with me.
stevenwhite2010 1 year ago
@stevenwhite2010 i love mac so much they dont ask they just replace it and you can go the store and have one on one with the suport it is the best
gothiclady12 1 year ago
@gothiclady12
Because they know you overpaid $1.5k on their computer to begin with.
brewskhee 1 year ago
am cheap so i buy very cheap netbook , umpc. Course i will not share my 411 about my web site i don't want anyone to buy it of course but it only 84 dollars for a degrade new laptop but it enough for my basic using and netbook.
volure1 1 year ago
Comment removed
MissTexasstar7 1 year ago
@MissTexasstar7 I wouldn't call Dell Montiors really crap, I'm using a high end U2410 right now and it's the best LCD I've ever seen, period.
vearheart42 1 year ago
was gonna buy a monitor, not anymore.
Spehulk 1 year ago
Dell's product designers are cool dudes. They are true bros of the tech world.
Their technical support are SUCCKKKKK tho
BecuzIt 1 year ago
i would be so angry at dell if that happened to me
philliesphn15 1 year ago
They don't like you returning stuff that you buy. LOL. You made another video, saying that it's better than before, but you're right. What do they expect you to do if the monitor has a crack in the screen, like some of the new iMacs had? I'm sure they would have sorted that out, but they don't seem to care too much about how much they mess you around on the phones though.
SqeakyGoldfish 1 year ago
HP has good customer service. I had a question about one of my old computers. (that they didn't even sell anymore and that didn't have warranty anymore. ) I had to go through the normal computerized phone line, but you have to do that everywhere now, and I got an individual on the line who helped me with my problem even though the computer had no warranty on it and they had no obligation to help me. Dell is bad overall, their products are defective, stop working, their drivers suck.
full165 1 year ago
In my country we have 14-days of fee-free return-rights by law! Returning stuff can still be a hazzle.. but at least we don't have to worry about restocking fee. Its really just a matter of sending it back with the label "Return" and let them figure out the rest. Being in contact with customer service can be the real measure of a company's character.. it appears Dell is shit!
jesperc20 1 year ago
i will never buy a dell unless they fix the E
nhl2350 1 year ago
now this is a GREAT video! very very moving! very influential
LankDogEd 1 year ago
Yeah, but you can save over $1000 when picking Dell over Apple!
Check it out at DellU.com!
ZReuvers 1 year ago
@ZReuvers yeah but dell sucks
MegaMyballs 1 year ago
@MegaMyballs
the customer service sucks the quality of the products is amazingly good
punkmusicgalore 1 year ago
@ZReuvers try saying that in the long run !
gsharpshooter80 1 year ago
Dell sux Big time!
shadowyongkeon 1 year ago
I called them about my order status and I was in the right department right away and I got the problem fixed quickly. For small stuff, they're fine. I can imagine, though, if something seriously goes wrong, you're in trouble.
NeCiFiX 1 year ago
He should have bought a apple cinema display
smackgod18 1 year ago
I had a PC from Dell that had just about everything go bad on it. They had me replace everything myself over the phone. Everything from the video card to the motherboard. In the end they had to replace the PC all together. And then that PC had problems as well. The next time I needed to get a new PC I built it myself. Spending all that time talking to Dell tech support taught me all I needed to know.
ithewon1 1 year ago
I hate dells!
as1rainbow 1 year ago
hey my customer service is very very excellent i asked for them to replace my laptop lcd sceen they replaced every thing on the external outside of the laptop and ti was all free so eya i like them unlike some ppl
jac70j 1 year ago
@jac70j I agree,my laptops hard drive messed up I got a new one in 2 days,but the monitor had messed up also so 2 days later Dells tech calls me at work to set up a timeto fix,I asked him to come to my job to fix it,2hours later I had a new screen AND keyboard,no add.charge.PLUS I got a callback the next day to make sure everythings peachy.Thanks Dell,Great customer service.
buzzsawbob 1 year ago
This guy is so right.
adrienlanglois75 1 year ago
people just dont know how to use computers :D
sinfulsain8z 1 year ago
I agree with you. Dell makes good products, but customer service sucks ass. Emailing them is such a hassle for me! My warranty has expired and dont get customer service. While other companies, i can contact them. EVEN though my warranty is expired. I think Dell needs to have a organized customer service. Instead of transferring from one person to another then to another. And allow people with expired warranty to email Dell. Overall, Dell products are good. Customer service sucks ass
infinitypark003 1 year ago
I bought a PC from Dell about 2 years ago, first 3 days there was a problem, i called dell and no problem they fixed it, with very sincere service (he sounded Caucasian)...yea a few months ago, my pc began to act all funny, i called Dell and they wanted to know info, i gave them info, and they said my warranty had passed, So at this point i thought they would ask me to renew it or something, but they just hang up.....Dell is about to crash on the market if they dont stop this madness =)
6784629445 1 year ago
This has been flagged as spam show
I not recomend to by dell product esp through online because their services very bad. My payment already done more than 1 month but my notebook still not delivered. They promised to delivered within 5 to 7 working days after payment done.
Their have policies which are cheating peoples. I not statisfied and want them to return my money but they refused.
Puteri527 1 year ago
Oh choose HP
oliver18754 1 year ago
4:29 to 4:32 you said that the lady will send an email soon, and there goes a sound on your phone which sounds like you recieved something other then an email. Genius.
oliver18754 1 year ago
thank you for calling dell how may i not help you
7kingwood 1 year ago
Asus all the way!!
origamiartist2 1 year ago 2
@origamiartist2 Yeah, look at the Asus forums, plenty of disgruntled customers on there. IME EVGA is up there with the best or may even be the best, excellent customer support with a lifetime gaurentee on most products once you register the item.
TerribleTony 1 year ago
I bought a dell, no problems at all, got an awesome laptop, (dell XPS m1530)
At it has been working great for 2 years now, with out a single blue screen of death, or any hardware failure.
Dell FTW!
RuninRuni 1 year ago
@RuninRuni
By the way i live in europe, so maybe the the support is diffrent?
RuninRuni 1 year ago
yes they have terrible service i had a laptop witch for some reason would not charge, after waiting 15 minutes going for person to person a woman said i had to buy a new battery and extend my warranty for 50 dollars gay i sold the laptop bought an acer aspire 5532 329 on sale bestbuy very fast an good fuck dell.
WindowsWithUs 1 year ago
This has been flagged as spam show
DO NOT BUY DELL COMPUTERS!!!
Bottom Line: If you want to have a working computer for longer then 6 months and you
want to have good customer/technical support
DO NOT BUY FROM DELL
daw126 1 year ago 2
yeah I ordered Dell laptop and I had to go thru the same process
sviridovt 1 year ago
I totally agree with you to. I just bought a laptop off of craigslist found out the battery was on the recall list called dell and i got bounced around like a ball. ALL THIS FOR NOTHING!!
f4128211767 1 year ago
Wow...you're fucked.
redcat608 1 year ago
i do think the computers are pretty cool... but i think there could be an improvement. i have my mac for a few months now and nothing has happened to it yet. no viruses, freezes, or any problems. but with my old dell it froze real quick and it just had a bunch of problems. this is why im a mac not a pc
knightsolder 1 year ago
You can't just assume that all computers freezes, because your old dell did. I've had my Sony Vaio for a year now, and I've never had any problems at all. I haven't had one single virus.
Watch less porn.
LandOfRandomness 1 year ago
Did anybody from dell contact you about this video :)
okram1942 1 year ago
You hit the nail on the head kid - DELL SUCKS!
dualsweat 1 year ago
Dell makes Amazing computers, I have an Inspiron 530 myself, but I have to admit that their service is one of the worst ever. First, I bought my dell on Dec 26, 2008, and the computer arrives almost one hole month later ( Jan, 22 2009 ). My expierenc'e with samsung for example have been outstanding, I ordered a printer and it came in 4 days only. So that proves that I agree with you
kazimnaq1 2 years ago
Cheap parts thought...
ThePCTutorialWorld 2 years ago
Hey Man,
thank you so much for the video.. i am a bit shy to make one but i swear i just got almost same issue!! i bought my laptop 2months ago and its already broken down!
they shipped me a new hard drive that didnt even resolve the problem... then i called them ( with all the time its takes to talk to someone ) and they said they can fix it!!! "i bought it i have to deal with it" and of course hanged up on me.....
slaoui10 2 years ago
Ha, all sounds very very familiar, just like my own hellish experiences with Dell.
woodworm76 2 years ago
I totally agree with you. Dell makes great products. I ordered a Dell Studio XPS 8000 Desktop and it is an amazing computer. I had to contact dell support because when i ordered my computer it was suppose to come with wireless installation and that was missing. Dell was just wasting my time transferring me to all these departments and not giving me a solution to my problem.
CorruptedFilms 2 years ago
DELL GO HELL DULL DULL DELL!!!!! =D
Their laptops stinks!!!
if you ask why i'm look dell videos?
its because its webcam is not working the bluetooth is corrupted since the day I got this junk when I contact for support on dell's website they simply have the worst customer service!!! Now i'm searching youtube for solutions! =(
MicrosoftBratz1234 2 years ago
Dell stinks for that, if they have seen this video they would of stopped the monitor from shipping!!!!
itunesgeek1 2 years ago
WTF
nvm -.-
swatpartner 2 years ago
I had the same experience with HP... 4 hour wait on the phone. Finally solved it after getting in contact with a case manager. Never again HP, never again...
Ratezable 2 years ago
LLLOOOOOLLLLLLL!!!!!!!!!!!
jcbsktballdude63 2 years ago
and the weird thing is all of the newspapers here are full of DELL AD. i dont know, they just suck. i'd rather pick a lenovo than DELL.. -.-
JCDT8 2 years ago
I hear ya, brother.
andthesunsets 2 years ago
Just look at their community forums, their support sucks to the point where it could take 3 MONTHS to get your products!
beamermt25 2 years ago
money you save on dell products = money being taken from customer service and RnD.
extra money you spend from another company=better services and product
simple business, you get what you paid for, you think you can get such a great product for such a cheap price and receive the same support and service as something more expensive?
robnhay 2 years ago
Dude! You got DELL'ed!
rice4lunch 2 years ago 32
you think thats bad? I have to get two hardware pieces replaced on my defective dell. it took two hours simply to CONVINCE them it wasn't a Windows problem. Now they have to maildrop parts, and send someone out to fix my less than a year old dell. I miss my own computer, this is a family members.
vodyannoi 2 years ago
I'm A Mac. The only non-Apple item on my desk is my monitor, and it isn't even made by dell. it's an HP and i hate it because it is only 15in. However, Dell's products in general suck. Sorry about the experience.
joseisamacgeek 2 years ago 2
that is really Bad can't believe this crap from Dell, so many crazy complaints their must be millions jesus crazy
themaninthevan0 2 years ago 2
Great vid thnx!
9Heg6 2 years ago
Dell computers are awesome.. their customer service sucks though
abastible 2 years ago
WOW.
I know about the whole selling you on the item thing. They did that with my cousin and grandparents.
MacBookGuy91 2 years ago
WHAT!? Dell and "some of the best" in the same sentence? I'm not sure what sources you are using, but you are horribly incorrect, Dell is, in the opinion of any professional computer user, one of the worst companies in terms of every aspect.
thechickensandwich 2 years ago
Apple customer service is absolutely amazing!!!! they are so nice about everything!
tmold16 2 years ago
I dont think dell is that bad a company. ok so far I have had 2 dells and 1 dell laptop. after 5+ years with them I have had no problems with them, so therefore I have never used their customer service.
XirOa 2 years ago
yea i know some people that have had no problems, and i know people including me that have awful luck with their products. ive gone through about 3 or 4 and 2 monitors, it was ridiculous. and now im on a mac
LaxGoalie248 2 years ago
Completly agree with u John, fuck Dell.
Skaterboyblah1 2 years ago
Dell = Epic Fail and I will NEVER purchase anything made by them. They're computers are shit and "customer service" non-existent. 15% restocking fee on an UNOPENED product is ridic.
ttapp13 2 years ago