Brinks Home Security/Broadview Monitoring Test

[turbosrfunny]

What keypad is that? We have the same keypad here at home. But we have a problem now, we no longer have a land line, only cell phones... that makes the keypad beep endlessly until a key is pressed on it. The bad thing is it goes off at 4 am every night...

Any idea how to turn that off? or where I can find the manual for that particular keypad?

[BrinksGuyOnYT]

@turbosrfunny Do you have the line-cut feature installed? It constantly checks the voltage of the phone line and if it isn't there, it thinks the line was cut and the panel beeps. If the system is armed, it will sound the alarm instead. The only way to stop it is to have the feature removed or install a cell-communicator or an IP-connection so it can send signals. The manual should have been given to you when you had the system installed.

[thekooldude215]

You do know that if you ever cancel your monitoring they will dial in remotely and disable it. Or like what happened to my neighbors they came out and removed every part of the system of there wall and and did not even offer to patch over the holes left behind. At least with adt they let you own the system.

[BrinksGuyOnYT]

@thekooldude215 Yep, it's in the contract that if you don't purchase the equipment ($500) they will remove all of it if you cancel your service. You can still use the system without monitoring though if you own the equipment.

[gyrfalcon]

"In exactly 20 seconds, regardless of what you do (except pushing cancel) the system will override the line and cut you off so it can dial out."...

So you're saying if you're on the phone with 911 already it'll disconnect the call?

[BrinksGuyOnYT]

@gyrfalcon Correct.

[belvedresi56]

So if you had to choose based on your experience with Broadview, would you choose ADT or sick with Broadview?

[BrinksGuyOnYT]

@belvedresi56 Based on the horror stories I read about ADT, I would stick with Broadview.

[BrinksGuyOnYT]

@Everybody:

There are ...a lot... of comments asking about the phone I use and where I got it and whatnot because they like it. Thanks, I guess.

It's a GE 6.0Ghz Google-411 phone. If I remember correctly, I bought it at Lowes like 2 years ago. It has a 411 button that dials 800-GOOG-411 which is free directory assistance for businesses nationwide (suck it, phone book.)

Hope that answers your questions about my phone. And thank you about the ring tone comments, my niece chose it. :P

[BrinksGuyOnYT]

@peanut9357 They have them. I don't like to use them.

[Jacob2510]

The Phone Rang when the stopwatch was at 55 seconds, he didnt stop the stopwatch as soon as the phone rang, he stopped the stopwatch 3 seconds after the phone rang

[BrinksGuyOnYT]

@Jacob2510 The stop watch also didn't start until 3 seconds after the alarm was tripped. They cancel each other out.

[johnyturnip1234]

Whats w/ the sound effect when she asks you for your code

[BrinksGuyOnYT]

@johnyturnip1234 So you internet stalkers don't hear my secret code!

[xianis]

So customers when getting a system installed always ask questions, have them show you how it operates, and also do a live test with the technician so you can see the response time. I do technical help for a alarm monitoring call center so i've been around for a while. If any questions or you want to know certain things about alarms please respond back. I love to help people out and give them more knowledge.

[BrinksGuyOnYT]

@xianis Actually the point of this video was to just disprove the commercial and their 4 second response time they portray. Thanks though.

[spartan1344]

The phone rang when the stop watch was at 55.....you stopped the stop watch 3 seconds late

[BrinksGuyOnYT]

@spartan1344 Started 3 seconds late too. They cancel each other out.

[ShesInLosAngeles]

I have this same unit but for the life of me I cannot figure out how to remove the face of the unit to change the batteries.

[BrinksGuyOnYT]

@ShesInLosAngeles There are no batteries in the keypad. It's hardwired.

[nmgaring]

That was still under a minute. You don't think you could either run or barricade yourself from a bad guy for at least 58 seconds. Have someone dial 9-1-1 and see how long it takes for the police to show up. Just a thought.

[BrinksGuyOnYT]

@nmgaring You just compared dialing 911 to being slower than a security system, which has a delay before it dials, then dials, then waits on a rep to call, then waits for someone to answer or an alt contact to cancel or verify the alarm, then contact the police. Right.

[BrinksGuyOnYT]

Yes, my master code to my system is 1 2 3 4. How foolish of me to reveal it to the masses!

From the video description:

Before the "omg I know your alarm code" comments come flooding in, no, my code isn't 1-2-3-4. I programmed that into the system for the sole purpose of this test, as I am not stupid enough to use that as an actual code, let alone post it in a video on the internet.

[AgrabaJAG]

Why is your Alarm Siren different than the commercials?

[BrinksGuyOnYT]

@AgrabaJAG - Hell if I know. In every situation I've seen, all Brinks/Broadview sirens sound like mine. The commercials just use a better sounding one for TV I suppose.

[coasterking1221]

what kind of home phone is that?????

[bigdavesdrums]

hey brinksguyonyt where do you have the siren posted at?

[BrinksGuyOnYT]

@bigdavesdrums - Right above the keypad.

[jeffkid101]

awesome alarm, i have ADT hi-tech security

[Aragon159]

Dont you think they might've responded earlier if you let the alarm ring? In the advertisements the alarm sounds throughout the whole commercial.

[BrinksGuyOnYT]

It makes absolutely no difference.

[Aragon159]

oh okay lolz

[IndianSettler]

Having couple of Dobermans or German Shepherd along with home security system is also safe and sound deal.

[Krakaet]

All you naysayers, bear in mind that if someone was serious about breaking into your house and stealing your shit, they'd hold you up at gunpoint and force you to disarm it or else they'd blow your head off.

Now, in that situation, if you were smart, you'd punch in your code, but one digit higher, to signal to the police that it is a hostage situation. But again, this is all theoretical, right?

[BrinksGuyOnYT]

Brinks(Broadview) actually don't utilize the duress code anymore. My tech told me they did way back in the day but it caused too many problems with idiots, so they got rid of it entirely and don't even offer it anymore, at least in my market.

[josephvillegas123]

thats weird mine calls me in 10sec i have broadview aka brinks too

[coffeeandsugar20]

Wouldn't that be a 3 second time penalty because you hit stop on your stopwatch phone 3 seconds after they called?

[BrinksGuyOnYT]

The stopwatch wasn't started the second the alarm was tripped, that's why I let it run for a little while longer after the phone rang. If you clock it yourself you'll notice it's still 58 seconds.

[coffeeandsugar20]

Are you a Brinks technician?

[BrinksGuyOnYT]

No.

[steven5x18x]

haha i love that ringtone !!! lol. and damn wow Brinks or Broadview is damn slow !

[highlanderhybrid]

I pay around $21 a month for monitoring with Watchlight alarm relay and solely use CDMA wireless monitoring since I am using Charter Digital Telephone, don't want to take risks, and the quickest I have seen then call is 35 seconds after my signal was sent, they monitor all 3, fire, medical and police. Can Broadview monitor my DSC or would they replace everything, it's a hybid hardwired + wireless system.

[BrinksGuyOnYT]

They wouldn't monitor your system - you'd have to have them install their equipment. They are very proprietary with their monitoring centers and the way their motherboards are programmed from what I hear. The good news is since your house is already prewired, installation wouldn't take very long!

[bajanboy13]

i have a question is this siren loud?i doesnt seem so to me,not even in the ads please reply,can your neighbours hear your alarm if it is going off?

[BrinksGuyOnYT]

You can hear it very well from anywhere in the house (3800sqft 2 stories) but from outside I wouldn't think it would be that noticeable. If someone were walking down the street at night and passed the house they might hear it, but don't expect your neighbors to hear it from inside their living room. If you want people to hear it, you can always buy an exterior siren that they install in the attack facing out through a vent or something, then everyone would hear it from quite a distance!

[bilyshakes22]

As a Broadview/Brinks Master Technician, the dialer is set on a 20 second delay to decrese false alarms. The type of Phone service you have could delay the transmission by a few extra seconds too. Vonage usually adds about 5-10 seconds. 58 seconds is about 15 seconds slower then normal Broadview/Brinks responce time, But, way better then an ADT system that might not call out at all. The Broadview/Brinks system does monitor itself at least twice a year and sends a signal to our center.

[BrinksGuyOnYT]

Yep, and I've asked to have that delay removed (like the manual says you can) but all the phone reps are completely clueless as to what I'm talking about so I just don't bother. I use a traditional land line for the transmission.

[spymaha5808]

No true, I just got off the phone with a Broadview representative, and he said that there is no delay because that would leave Broadview reliable for any inncidents because they didn't respond quick enough. He said that as soon as the alarm sounds, the system is dialing. And the cell line is actuallyt the slowest meathod, because it takes up to ten seconds to get a dial tone.

[BrinksGuyOnYT]

@spymaha5808 - Either you are flat out lying to try and spark a debate (which you most likely are) or the rep you spoke with was dead wrong. In every piece of paper they give you that gives you instructions or information about your system, it states there is a 20 second delay after an alarm is tripped before the system starts to dial out, giving you time to cancel the alarm. It's even in the manual. If you cancel within this time frame, the system won't even dial the monitoring center.

[BNSFbeagrett9647]

This puts all the ADT & Brinks/Broadview commercials to shame :D

[400exrider92]

We have been thinking about getting this and I guess yes it took sometime for the call but the alarm went off enough to scare the person breaking in and would be stupid to stay in the house with the alarm going off and while it may seem long in a actual situation in may only seem like 10 sec. so what happens if you dont answer the phone are police automatically notified I would assume right?

[BrinksGuyOnYT]

If you don't answer the phone or you give the monitoring center an incorrect password, they dispatch the police immediately.

[DeeDaManiac]

Any security sys takes a few minutes to transmit and also for the monitoring to call. This is to prevent false alarms, which can be very expensive. The call back from the monitory center depends on what type of communicator you have. This is very important on the time it take to call.

[BrinksGuyOnYT]

Correct. I use a traditional land line. They now offer several ways to transmit the signal each with pros and cons: Traditional Land-Line (Slowest), Cell Backup (Faster) and IP Transmission (Fastest, basically instant - uses your internet connection).

These are actually new and improved that they just recently upgraded and started offering. The cell backup tacks on an extra $10 or so a month to your monitoring, the IP tacks on only like $3 or so, but both have hefty installation fees.

[BrinksGuyOnYT]

The cell backup is the most reliable form of transmission and is faster than a traditional land-line, and runs about $250 to install and adds $10 a month to monitoring, and I think they force you to buy the equipment protection plan ($6/mo).

The IP Transmission is the fastest and sends practically instantly, costs $150 to install and only a few bucks a month more for monitoring. The downside is that if your internet connection is down, the system can't send a signal.

[BrinksGuyOnYT]

For those people who eMailed me about the company name change and all of that whatnot, here's the rundown.

Brinks Home Security is now known as "Broadview Security." The company stayed the exact same as it has always been, just with a new name. They spun-off from the Brinks Company back in 2008 and just now picked their new name and now use the stock trade symbol "CFL" (Creating Customers for Life).

Other than that, monitoring, costs and operations are the exact same and nothing has changed.

[spymaha5808]

Quick question:

You say that you can cancel the alarm by pressing the cancel button after entering the code. Could someone just press cancel without the code or do they have to enter the code. It would be bad because burglars could hit cancel and keep robbing you.

[BrinksGuyOnYT]

You have to have the code when you press the cancel button or nothing will happen.

[poussin78640]

I love your ringtone ;)

[BrinksGuyOnYT]

Why thank you :P

[blackmaxima]

Brinks vs. ADT vs. any company makes no difference when it comes to transmission time. The standard delay is 30 seconds for most systems for BURGLARY reports only. Fire, troubles, and any type of panic signal get sent without delay. 58 seconds for a system to dial, transmit, and for the receiver to decode the signal, present it to an operator, and then get a verification call is pretty good. Brinks systems are just proprietary and modified Ademco panels, and most ADT installs are Ademco.

[BrinksGuyOnYT]

It's actually Honeywell, but since they are essentially the exact same company you're right.

[coffeeandsugar20]

ADT actually isn't apart of Honeywell. They're apart of Tyco(a conglomerate who I wish death upon)

[BrinksGuyOnYT]

@coffeeandsugar20 - I didn't say ADT was part of Honeywell, I said Ademco was. Sorry if it sounded different.

[gameshowguy2000]

I'm guessing you don't trust their commercials..but as they usually say, they send help out right away. You don't buy that?

[BrinksGuyOnYT]

@gameshowguy2000 - Brinks/Broadview actually don't send help as fast as you think. They use a service called "Enhanced Intrusion Verification" which all customer are automatically set up for when they get their system installed, unless you tell them not to.

In a nutshell, E.I.V. means that if you don't answer your phone, they will call your emergency contacts (all of them) before dispatching the police.

Each contact can cancel the alarm by telling the monitoring rep the password & to do so.

[rrange]

when you punched in ur password u didnt press cancel twice..therefore ur silent alarm is sent to brinks.

[BrinksGuyOnYT]

@rrange - Well, yeah, duh. That was kind of the point of this video. To send a signal and see how fast their response time is. What did you think the purpose of this whole thing was? To watch me push buttons?

For the record, you only have to press 'Cancel' once, either immediately before your code, or immediately after.

[theOlLineRebel]

German Shepherds are way better.

They warn you something's up, and usually their presence keeps the scum away anyway.

On the fat chance that fails, they rip the scum to shreds. No weiny 2nd guesses about should you shoot them or not.

Best of all security worlds.

[BrinksGuyOnYT]

@theOILineRebel - I agree. But I have an Akita. I believe they do an equal or better job at face shredding compared to a German Shepherd. Clearly, the alarm is just there to alert Fido that he needs to wake up and eat someone.

[theOlLineRebel]

LOL, well, part of the point is that EVERYONE knows a German Shepherd - and is afraid of them. They also know Dobermans, and most know Rottweilers. Not only are they "big", but they know the reputation. I.e., they are intimidating by stereotype. So of all dogs, the 1s most likely to deflect criminal activity at all in the 1st place are those kinds.

[hottie98t]

that is not true because when me and my friend set the brinks alarm off they called immediatlly check where u live and your phone mr

[BrinksGuyOnYT]

You sir, or madam, are just flat out lying.

Nice try though.

[BrinksGuyOnYT]

@coffeeandsugar - You're trying to compare a Fire Alarm system to a burglar alarm system. Right.

[twentyways]

first you put your code in so they were waiting to get the cancel code. If u really want to test it let the siren go like someone broke in and dont punch in your code to stop the siren lol.

[BrinksGuyOnYT]

Punching in the code to stop the siren makes no difference. Unless you press the big "Cancel" button, the system still waits 20 seconds after the alarm is tripped to dial out whether or not the siren is sounding (to give you time to press said cancel button). I just didn't feel like listening to a siren 2 feet above me until they called.

[twentyways]

First from what i have been told by brinks is once you put your code in the system dials out like you said but its not 20 sec its like immediate if you don't hit the code it's a delay if you punch your code to see if you hit cancel. Then the call after the code entry is to see if your being held hostage or can't talk so if your word is dog and you say cat they know to send the police quietly cause your in distress. All in all if less then a minute response is slow then your dead already..lol

[BrinksGuyOnYT]

@twentywats - It dials out 20 seconds from the moment the alarm is tripped unless you cancel it beforehand, irregardless of whether you enter your code or not.

A simple way to prove that is to take your phone off the hook and set the system off. In exactly 20 seconds, regardless of what you do (except pushing cancel) the system will override the line and cut you off so it can dial out.

[Jesuslovingfreak]

That is actually not bad. You disarmed the system, so the alarm signal goes to a lower priority. Since you already signaled that you disarmed the system, they are going to handle "live" alarms first. (ones that weren't disarmed) If there is a dialer delay, it must be at least 15 seconds, so brinks is actually not that slow.

[BrinksGuyOnYT]

It's 20 seconds, and after reading your claim I checked with Brinks about that. The system does not transmit whether or not the system has been disarmed when it dials out, so it makes no difference.

[packingorg]

Brink's panels have a 20 second dial delay. Add another 10-20 seconds for the panel to make its phone call and transmit the data. So 58 seconds total for Brink's to call you is EXCELLENT!

[darkpal123]

LMFAO how many bullets do you think you can fire LOOLLLL

[BrinksGuyOnYT]

Personally I don't use fire monitoring from Brinks (in terms of smoke/heat detectors). They charge way too much for their sensors and tack on a few extra bucks per month for Fire Monitoring and even more if you make the sensors wireless. It is good to know, however, that if you do use their detection equipment and it senses a fire or you press the fire panic button (or any toher panic button for that matter), the system bypasses the 20 second delay and dials out immediately.

[coffeeandsugar20]

Did you install this system yourself?

[purplelovexoxo]

Can you test the panic button, or do they not call you and just call the police?

[BrinksGuyOnYT]

Using the panic buttons will cause the system ro bypass the 20 second delay and will instantly start to transmit a signal. With standard configuration, unless you tell them otherwise, the monitoring center will call the police/fire/medical immediately on a panic signal and then call the people on your emergency contact list.

[delucca7211]

i have this alarm and i HATE this siren

[cjkline83]

You may be able to complain and have a tech come out and reprogram your system for a faster dial-out.

I'm curious how the Simon XL system (with the GSM module) reacts to the monitoring center. The nice thing about the GSM module is that if someone cuts your phone line, it still connects to the monitoring service over cell service, and you can monitor your system from the internet.

[BrinksGuyOnYT]

You don't really even need to complain or have a tech come out - that feature can be changed by calling their customer service and having them download the update to your system over the phone, so it takes effect immediately - as is the same with many other features, such as setting entry/exit delays, doors that give a delay, and optional services like the "global keypad" where you can operate your system from any phone in the world or adding the line-cut feature.

[willbill808]

A lot of that time is spent actually communicating with the monitoring facility. In addition to the built in dialer delay, it takes up to 10 seconds to actually send the alarm data out through the panel's dialer, and for the receiver's server to pick it up. It's not bad considering.

[UninflatedDevil462]

Oh yay, let the burglers know that they have 58 seconds to get what they can and run.

[ngfngfngfngfngf]

I have ADT it ussually takes 1 min for me

[jaded7713]

um... less then a minute for the panel to receive the trip, dial out, and be received by the monitoring center and an operator to call your home isn't bad at all!!

Think about it... what difference in outcome would there be if your alarm company called you in 20 seconds or 58 seconds... none. Also, how many less bullets would u be taking if your alarm company called you in 20 secs versus 58 secs... the same ! The only difference is you would be screaming on the phone while being shot ;)

[twentyways]

good one lol

[BitterEnding75]

The reason it's not faster is because you're not white enough. You have to be REALLY white for the system to work, just like in the commercials.

[jpdoherty1234]

the alarm panel may have a dial delay. this is what happens when a alarm is tripped. the panel will dial the monitoring centre the central station receiver will then preform a handshake the alarm panel will then send the format usually contact id when the info is received the receiver will give a kiss off and the alarm panel will hang up . the receiver will then send this to a operator. also if there is a alarm list the alarm is prioritised as follows priority 1 fire 2 panic 3 burglary

[wakeguy730]

THATS REDICULOUS! brinks and ADT may be the "biggest" companies, but they are DEFINETLY not the best! you are much better off going with a small local company because they have less clients, are easier to work with, dont charge rediculous fees and RESPOND ON TIME!

[BrinksGuyOnYT]

You're right and wrong at the same time. It really depends on where you live. Local companies tend to price gouge and sell their monitoring contracts to 3rd party companies. But some monitor one site, like one we have in my area - if theres a power failure in their area, their monitoring service is dead until power is restored - it's happened many times and met the local news a few times as well. Brinks & ADT have back facilities and usually offer better monitoring training than locals.

[ngfngfngfngfngf]

is brinks a good company??? I NEED TO KNOW!!!

[AeroTeddynamic]

I like your ringtone

[HugeDeal2008]

Don't bother with Sonitrol.. they specialise in commercial installations.. we have it residential (don't ask me why) and it takes them 5-10 minutes to dial-into our property.. and that's when they're being proactive.

That was still a very rapid response! ~1 minute from point of entry to an operator verifying the alarm.

[JonJakeMike]

this is very good i have slomins security it takes them 20 secs to call

[clearfox7]

that is still very fast.. we have ADT and it takes sometimes 3 to 4 mins for a call back.. and your talking about bullets?? why would her calling any faster make a difference.. is the burgler goin to say go ahead get the phone ill wait to kill you.. yeah no! it takes time for the system to dial out.. so yes that still is very "Rapid"

[BrinksGuyOnYT]

Point of the video being it's not as quick as they say it is. Brinks systems wait 20 seconds after an alarm before they even start dialing out, and the entire dialout time takes about 15 seconds start to finish once it begins. The rest of the time is waiting on the call back. The reason for wanting an ugrent call back is if you don't answer, the police will not break into the house unless they see someone inside, or if the monitoring rep tells them the customer confirmed forced entry.

[spymaha5808]

i think that it is impressive but it could go faster,

i have an alarm and it takes about 38 seconds for the monitoring company to call, but brinks could make the dial out time a little faster like 2 seconds

[ngfngfngfngfngf]

do you ever get false alarm I might get brinks instead of ADT

[rainbirdman07]

a dats cool