How to Provide Good Customer Service

[Muzzy337]

Asshole customers suck.

[Velvetsword18]

Sorry but this woman conducting this video is effing annoying.

[trollingtheweb]

FUCK CUSTOMERS

[kempandrew89]

good video - i have a website callcentrehelp.co.uk which will give agents some good pointers and real life experiences!

[1misanthropist]

In other words- be condescending while kissing their ass ??? hahahaha yea right.

[browneyes4]

I'll bet her kitty tastes great!

[metal1353]

watta fuken shit vid

[IzzysPlanet]

At first I thought this video might have been a great deal of wasted time to me but I really like how there's real life working advice in this video. Hopefully you got past the joking part of course =)

[abnormalkano]

i pungongoink your pungongoink hard you pungongoink

[sushifornico]

Its actually very simple andit does work. of course you have those customers, where you can you reinvent the wheel and they are still not happy with that, Thats why the very first question you should ask is how they are doing, so you can actually prepare yourself for that wall of rant. Once they are steamed off, they are more likely to listen to you. 99 % of the time it works out that way, but yeah 1 % is the fail rate and its sometimes okay to accept that.

[chanrobi]

Looks: 10/10

Voice: 0/10

Ugh.

[EquivalencyUK]

How about this lass take her Kit off for tomorrows Daily Idea.

[chaosjimproffitt]

@EquivalencyUK Innit just xD

[arcsouljah]

Could you cite a source for your example of a school that had 3 quarters of a million USD spent on it? And isn't this point moot, as students are empowered by education, and it's difficult to educate students in poor learning facilities? I'm glad that even you could acknowledge that there weren't only African-americans in your "school" analogy.

I'd like to get to the deep seated issue of your problem. Are there African Americans in your neighbourhood? Are you bullied or intimidated by them?

[arcsouljah]

Hmmm.... the first comment, I won't ount as evidence because, by your own admission, you don't have, or know any concrete facts. I would like to point out however, that with a 2/3 majority of white americans to any other ethnic minority, won't most of the taxpayers money be spent on whites?

[69rockhound]

Niggers have no people skills, no communication skills, no work ethic, and are just completely worthless as employees of any job where problem solving or customer relations are involved. I have wasted so many hours of my time talking to apes in customer service that I refuse to waste one more second of my time talking to these primates. they have never been any help whatsoever and are always complete assholes over the phone. I'd rather talk to a camel jockey than some mumbling burrhead.

[arcsouljah]

@69rockhound Did mummy not love you man? You need to come off Youtube and actually do some real damage, instead of trolling out your sexual frustration and emotional issues on the internet.

[69rockhound]

@arcsouljah The entire race of niggers is like one whole giant creature sucking the life force out of the world. They are like a combined group of organisms that come together like Voltron to form one entity.

[arcsouljah]

@69rockhound Do you have any evdence to back your claims?

[69rockhound]

@arcsouljah The government spends millions or maybe even billions(don't care about the exact amount, all I know is it's too much) of taxpayer money each year on these pavement apes to try to improve many things including their quality of life, healthcare, nourishment, housing, education, and employment rates, but to no avail.

[69rockhound]

@arcsouljah They can spend 750,000 to improve education in a predominately nigger school, but the students won't benefit from it unless they are empowered. Sadly most of them don't even care enough about their future to attend school. Apparently muh dicking and producing mass amounts of niglets to get dem wellfair chekz is more appealing.

[Jelks17]

I want a **BoINg** Car RIGHTNOW!! lol **Boing**

[4455336]

all i heard was "hi im nikki blabhlabhalbhalbhablh" boobsboobsboobs

[234566tgvb]

This is just me getting rid of the day to anoyance.I've had a person be really rude to me to day,even that I spent 15/20 mins helping them out,then they go put a compaint in about me for very little reason :(. As a customer advisor, it seems you are expected to take the day to day abuse of other people and as you are been paid very little, just put up with it. Soooo looking forwards to leaving the retail section, taking everything I've learn't and finally been away from consumers :D.

[plugcast]

wow, this is patronising to everyone involved. surely 'use common sense' and 'talk to them like a real person' would be more worthwhile? Using words like 'tantrum' does not promote a healthy approach.

[texaseyeofthetiger]

This does not work. Most customers who complain rudely are just plain assholes and no matter what you do they are not satisfied. F'em!

[LadyOskaR26]

good n good video flashes

[CoolBreezeClub]

Is that an Alabama/Georgia accent?

[sgAKAchina]

babe u can give me some service

[neimoonly]

....the 7th floor mystery 2009..... the scariest here check it to see what is the reason

[IThinkBeyond]

I liked this. It was helpful. :)

[OCBspain]

You're great! Very funny and helpful! Thanks for posting this video, I really enjoyed it. x

[Ramsez]

what is this, a texas channel?

[RedCrayonFace]

Not everyone with a southern accent is from texas....

[darryl1914]

The problem is that there was a time time when talking to someone in Customer Service...YOU ACTUALLY GOT SERVICE! Now over the past generation

(25 years) when you talk to a Customer Service Rep...You get two kinds of people...Someone that has no idea what there doing with a shitty attitude or Someone that has no idea what there doing with a shitty attitude IN SPANISH!!!

People in all professions now-a-days have no understanding of Socal Skills, Common Courtesy nor Decency.

[x4hup90215]

Nokia has awful customer service. Nokia makes ugly phones. Please boycott Nokia too !

[reverseheadstock666]

My Nokia phones worked fine with me for thepast decade. Maybe what you bought is a fake Nokia phone. Remember America relies on cheap labor these days. Maybe the phone that you've bought doesn't fit your lifestyle. Screen them carefully.

[AstroMen2911]

Sometimes its the customers fault. It hard to keep that "happy customer survice" after some dumb ass fucked their day up.

[omfggiefuser]

Id still tap it though.

[omfggiefuser]

As i slow point a loaded gun to my head and listen to the crazy sound of this womens voice.. i like have to watch this for college work, and now i want to pull the trigger to the gun i wish i had with me right now... this girl makes me sick.

[KirkbyEd08]

omg this girl makes me feel sick when she talks :S i'd still fuck her tho :P

[bikegirl38]

Sorry, but the first %&@* out of the persons mouth and I would walk away!! No one deserves or should take this abuse!

[vietguy808]

i would just start ripping them off

[dukenthaylor]

WHY THE *DOY-YOY-YAIRNG* WOULD YOU WALK AWAY?

Walking away CLEARLY shows that you took his behavior personally.

Walking away encourages him to escalate such behavior.

Walking away does a disservice to the customers behind him.

Walking away reflects more on your immaturity than your customer's.

Walking away erodes your employer's confidence in your ability to solve any future problems.

Walking away CLEARLY violates Rule #1 of Good Customer Service.

[blueiceplayer]

@dukenthaylor I'd rather walk away and call security than risk my well being to someone nuts enough to throw a tantrum at customer service. They could be crazy or on drugs. Or drunk which I have seen before too.

[dukenthaylor]

@blueiceplayer But not everyone that acts out in such a manner is "nuts!" That's the point of this video; to avoid reacting via rush-to-judgement, in favor of proactively choosing to own the *DOY-YOY-YAIRNG* situation! (LOL!) Too many CSR's have responded reactively, only to unnecessarily lose control of the situation, lose business for the company, and, in some cases, lose their jobs.

[blueiceplayer]

@dukenthaylor nay can never go wrong with security if they are going that nuts

[dukenthaylor]

@blueiceplayer.

If a customer with DEEP pockets/influence (popular occurance)

happens to be a tad eccentric (popular occurance),

and they demanded your job (popular occurance)

for (1) assuming they were nuts (popular occurance)

and (2) calling security on them (your method of resolution, which is, ironically yet sadly, ALSO a popular occurance)

when they brought their problem to you (sadly, a popular occurance),

then the next popular occurance is...YOU'RE LOSING THAT JOB!

[blueiceplayer]

@dukenthaylor not since they invented security cameras. you can call the police on them for causing a disturbance in the store. there is a degree that shouldn't be crossed we do live in a society where people can't act however they want to.

[dukenthaylor]

@blueiceplayer Security cameras provide ever MORE reason for CSRs to NOT gray lines of responsibility, and provide exemplary service! It also protects the CSR's/company's position! Anything less only further antagonizes customers, which is why it's the CSR's DUTY to make their BEST efforts to satisfy them! Furthermore, it only makes things much clearer & easier for the police you mentioned to identify and resolve the "disturbance." Not to mention, more pleasant for OTHER CUSTOMERS! Win/Win/Win!

[blueiceplayer]

@dukenthaylor I think your idea of a nutjob customer and mine is different, because I wouldn't put my wellbeing in danger to try and be a hero. once your nose is broken and messed up your a freak for life. and for what? cus you didn't have the guts to get help for a nutjob?

[dukenthaylor]

@blueiceplayer You don't have to be a hero to follow company procedures that, in MOST cases, REQUIRE the affected CSR(s) to apply some minimum anger management techniques. In fact, not doing so directly violates company policy! Finally, YOUR idea/view of a customer as a "nutjob" prematurely, needlessly, and emotionally escalates a "Worst Case Scenario!" (Why cry "Fire!" in a crowded theater?), while mine reasonably recognizes that calling security to process him/her is a solution of LAST RESORT!

[blueiceplayer]

@dukenthaylor what in the world are you talking about? gettin security minimizes the situation, better to keep it from happening. It's not like you let the person know your calling security on them that would be clearly asking for trouble. I don't think anyone is stupid enought to stand infront of the person and say I'm calling security on you lol. usualy is policy to call security in situations like that, that's what the security guards are paid for after all.

[dukenthaylor]

@blueiceplayer I'VE stayed on topic, talking about CSRs resolving customer problems (first order of business), as opposed to calling security on a them (again, LAST RESORT, and ONLY AFTER they've even been deemed a threat)! WTF are YOU NOW talking about? I neither stated nor implied ANYTHING about letting a customer know that they were alerting security! NOT THE ISSUE! Clearly, UNTIL he/she makes an armed &/or verbal THREAT to NECESSITATE a security call, the CSR can/should process the customer.

[blueiceplayer]

@dukenthaylor actually you were implying that the customer would know security was called the way you were phraseing things. of course it's not a last resort when it's the only option, which it is for some. You'll definatly know who those individuals are right away. They don't need to make a threat just cause a significant enough disturbance to warrent removal. I don't know where you live but in Canada people can't act like animals.

[TheProgressAgent]

Great video!!

Solid!

[NEENAWAN]

She is beautiful, i wish all my teachers looks like her, then i would be the best student in the world....

[qwash6563]

she's fucking hot. i'd rip her shirt off and suck her tits and rip her pants or skirt off and go down on her.

[justagirl5800]

omg she is so annoyiiing!!! but anyway the info seems pretty useful so i guess ill try it out

[boamuro]

Why is she giving these advices? It seems like she's only good at blowing...

[evilchrist213]

iyot

[pruleo]

Sweeet!! Nice customer service tips.

[kalderto1204]

eeeeerrr right

[JasonBonitati]

i cant believe they referenced Plains, Trains and Automobiles!

[lovejoyyydiver]

ik!

[FSalais]

LOL

[kerkidou]

very good

[marselvin]

impressive