JJTV #44 - American Express FAIL

[PivotLives]

They violated the code of the schoolyard.

[dwstanley7]

American Express started reducing credit lines last year in a panic. I used them to finance a small biz at lower rates than bank. Cut my credit lines without even contacting me about income info. I haven't missed a payment yet and have never been over limit. I'm paying them of as quickly as possible. They won't have my business in the future.

[yagglo]

This has been one of your best videos. I completely agree with everything you said.

[crazymonkey837]

If he never even needed "50 percent" of the credit they extended to him, and then they halved it, then how did he go over his credit line?

It's his responsibility to monitor how much he has spent. It's customers like HIM that helped bring on the economic crisis; people who don't pay attention to how much money they spent on credit.

Credit card companies could not possibly afford to employ enough people to call every cardholder that reaches their credit line. That is an obscene suggestion.

[jaffejuicetv]

Seriously, are you crazy? It's customers like ME who are responsible for the credit crisis? You mean customers like me who pay their bills on time.

By their admission ("Each year, we take the time to review our most valued OPEN Card Members accounts"), so why not send out a courtesy e-mail or call? Why wouldn't you invest in human beings to service other human beings?

And who said this couldn't be automated?

[StartPointMedia]

Wait a minute here your ranting about AMEX's responsibility to you. You are over the limit, it is your responsibility to know how much you've spent, they have a website. What is so hard to understand that you've spent more than YOU agreed to?

[jaffejuicetv]

It's not nearly as black and white as you make it out to be. Where's the customer service angle? Where's the grace? Where's the ability to make a decision based on the merits of the case versus the cold, hard facts? In this particular case, why not send a txt message or tweet even when a customer goes over the limit.

Come on...it's a no-brainer.

[fabiang666]

4 minutes of wasted time

[RyanMeray]

Awesome rant. I've been lucky enough to never have any problems with AMEX, but I've heard other stories similar to yours.

[flid2]

Amex is not the company that it once was. I signed up with Amex years ago and was amazed at the customer service, respect and caring that went on. There was even a point where a store messed up and Amex credited $150 to my account without questioning it.

Over the past few months they have changed... They raised interest rates, raised late payment fees, cut credit amounts, their customer service sucks now...