Phone Skills - 12 Part Training Video Series Trailer

[PamelaRP]

Good-This needs to go out to ALL households with kids for a low fee. I work for a company that verifies appointments for a service their parents buy. They will hear the name and hang up on us once the name is innunciated. Then the line will go dead and it sounds like they unplug the telephone. I call back sometimes they do it still. It is caused by the overall degreation of society and no one gives a damn about anyone or anything. They look to the caller id box to tell them what to do and say.

[PamelaRP]

Helpful video. Children need to be taught to not hang up on everyone who calls at home. They are bratty and rude and there won't be enough jails to hold them once they become adults. I work for a firm that calls people to verify appointments for a service that people do want and kids hang up on us all the time even when we tell them who we are. They need to be taught that this behavior is wrong and disrespectful. Thank God it won't be long and I can forget I ever saw this company.

[ContactIgnition]

the ideas presented in this video aren't bad, but because there isn't any real information it is of no help to anyone. Give something to your viewer and you might get more out of these videos!

[Channel1TrainingVids]

@ContactIgnition Many thanks for your comment. The video uploaded here is simply just a trailer or teaser to give you an indication of the topics covered in the actual training DVD, it's not intended for training purposes. You can check out full-length previews at our online store - follow the link in the description.

[7071t6]

25 years in the game re: using the phone and face to face communication and this is a waste of time, unless you personaly have the gut's to do a COLD CALL to SELL your item. cheers :)

[abaaguiarsp]

the audio is terrible! 

[kempandrew89]

good video - i have a website callcentrehelp.co.uk which will give agents some good pointers and real life experiences!

[momohead35]

all the stats and numbers actually are very calming.