Verizon operates call centers and hires vendors like TelePerformance and WDS to handle their call volume. The goal of these 3rd party vendors is to make money. Verizon pays these companies X dollars per call. It is up to these piece of shit companies to enforce unrealistic stats on their agent. And by enforcing a strict call statistic matrix, handle time and others, they ensure that they make money. If customer service happens in the process...gravy.
Same thing with me... I will never EVER buy anything Verizon related. My service with on and off for three months and no credits no anything! Fuck them! Even if fios is better than Time Warner I rather have them, at least they apologize and give me free crap when there is a problem.
The rep didnt know becuase they dont tell them shit about whats going on when there is an outage. If I still worked there I would have just put in the one day of a credit all $1.66 of it
I worked in customer service, and I used to love these kinds of calls. Nothing eats up a good chunk of the day like a customer who just won't let you off the phone. I laughed my ass off when you said "What do you mean anything else? There hasn't been a first thing yet..."
So much of my time was spent trying to devise ways of getting customers to accept that I was unable to help them, without being angry at me... because there's often literally nothing you can do.
my dads remote doesnt work so i call verizon the tech goes through a few test then determines its an ongoing issue with verizon boxes...almost in the same sentence he says you can purchase something to fix it...ok how sharp are you all? did you catch it
an ongoing problem with the service you are paying for but yet YOU can PURCHASE something to fix the ongoing problem...ongoing problems dont mean recalls anymore?
Excellent video (and description) and representation of what I'm sure countless thousands (or day I say, millions) have experienced with Verizon "support" as well as "support" from the other big players i.e. Comcast, AT&T, etc... I, for one, am completely sick and tired of dealing with these mega-corporations that have the idea in their minds that the customer-business relationship is one where the customer is at the mercy of the business; it only is because of the evil contracts.
I'm not finding this boering at all....try 3 weeks without business internet. I used a ticker system on how many times I've been transferred. 14 times. Closed out 5 tickets, reopened and then they auto closed them. Try spending 3 weeks with 4 hours per day with verizon! All to find out that I was right about what my issue was with the internet! No field reps because they are rogue!!! This vid is great! I tried to do a vd too...ran out of my cell sd card!
Lmfao awesome. Hope I don't have to call verizon again anytime soon. I go thru the same shit with them about 2 times a month. It takes long enough just to get a live person on the other end,and once you do,you can't understand WTF they are saying.
(which is, as you said, completly innocent, and no, agents do not have access to this information, and management does not even care enough so that reps would receive information about this sort of problems BEFORE the actual client!) . No disrespect intented. Just pointing out the obvious. The solution is always easy. I don't understand why most people do not act this way.... change providers! I myself have done this when I was unhappy, until finally I found a decent provider.
Well.... here's where you're wrong. Whilst you are right that service levels are low, what you've done not only does not help (rest at ease, nobody in management will ever listen to your problem. It's called marketing, and in having this in mind, are nothing in theyr eyes. The only ones that will ever listen to this issue are the reps, and the ones supervising the reps. That's it.) By keeping the rep on the phone,
I just experienced this same scenario about an hour ago and was so pissed off by being hung up on, lied to and finally told they can't do anything. After watching this I feel much better. Best line: "Rouge Operation..." Verizon's customer service sucks to say the least. If this was a smaller company they would for sure be out of business. I know CS isn't easy but this was more of a disservice then any help at all. I guess the only good is a few people have jobs answering calls.
"...right away I was like, well I'm in California..."
quite possibly my favorite video about the horrible communication that goes on between customers and tech/customer support reps. I sometimes am afraid to call about my slow connection because I know that it'll just waste another half hour of my time and my connection will still be slow.
I like your idea though, this actually makes sense to me. Waste their time and money for the money that they are wasting of mine.
Truth be told, Verizon outsources to most of it's employees, and pays them the legal minimum to do an insane amount of work, for ridiculous hours. When I was working with them, I was so pissed about the situation, I did a very mediocre job. As did most of the people around me. Verizon wasn't paying us nearly enough to make it worth doing right, and they screwed us out of bonus on a daily basis. So when it came to doing any kind of work other then basics, we didn't. We made things up on the spot
You report them to the BBB and FCC for bullshit like this. Then switch to a different provider. You pay for a service, you expect to receive it. Keep a list of names and customer rep ID numbers.
If Verizon compensates you one day of billing, they may go bankrupt. You know.... big corporations can't afford to lose a penny, but the customers can.
I like that you were calm during the call, if you really were part of an outage then there is nothing you can do but report it and then wait for the engineers to resolve the issue and just powercycled your modem every so often but if you case ticket is open and reported as part of an outage you should have received a automated call. Powercylcing is basically just refreshing the connection.
So heres a funny story and it has a point concerning this. Verizon sent me y start up self install kit. I signed up and got a free wireless router/modem. I opened the box and expected a 2 seperate units. Instead they sent me this wierd como unit. It works well. But I called up their tech support and told them they didn't send my router. I then learned it was a modem/router. On the phone they said some place in CA and texas were out. LOLOLOL It was horrible and I started to worry about my own.
I have been going through this for over a month. The problem hasn't been fixed and nobody came out to my house when they said they would. The next time I call I am asking for a supervisor immediately and I will inform him or her that my next call will be to the state attorney general consumer hotline. I have had excellent results calling them about many retailer problems.
2:45 That actually happened to me with verizon DSL support but what happened is the 'technician' told me to go and check all the phone connections and filters and in the confusion of picking up phones in other rooms to keep from dropping the call with tech support I unplugged the wrong wire and dropped the call. It was my fault but when i called back they said the problem had be solved and ticket closed. The worst is that the guy didn't even try to warn me about that, I just already knew.
2:45 That actually happened to me with verizon DSL support but what happened is the 'technician' told me to go and check all the phone connections and filters and in the confusion of picking up phones in other rooms to keep from dropping the call with tech support I unplugged the wrong wire and dropped the call. It was my fault but when i called back they said the problem had be solved and ticket closed. The worst is that the guy didn't even try to warn me about that, I just already knew.
DUDE! You're awesome! I just went through this yesterday! I'm SICK of being limited to 5 gigs with my Verizon air card! The so called "Usage Data Meter" stays at the same number for DAYS and you can't see how many mb's you've used! I go over all the time at .25 per mb it add's up fast! That meter should tell you exactly how much you've used as you use it! I just know it's intentional so people always go over!
@moonglol57 use your computers internal Data flow monitor. You can find it by right clicking on your Internet icon on the task bar and clicking "Properties" you will see a Up and Down data flow. That Flow will count for as long as the computer is on. Before you shut it down, write down the Down+Up=amount then add it to a total. Or download a bandwidth tracking program, there are plenty free ones online.
They haven't offered a larger amount until now...double the gigs. The 5gig plan costs around 60.00 and the 10 gig costs 190.00! What is that about?! Shouldn't it be cheaper??? 120.00 or less?!!! Give me a break!
Verizon SUCKS , I can't wait for our contract to run out ( otherwise they charge us 358.00 because we are on a family plan). They are shysters and have idiots working for them!!!
Dude Im a tech support person and I think you handled this rather well. You spoke clearly, intelligently, and politely. Go you. I wish I had more callers like you. Were here to guide you, We have a job because people Internet and comp shit is rough. Kudos to you! =)
I also do tech support and trust me people it can be a living hell!
We are forced to do and say as the company asks us to do, i mean we have no contact with verizon field techs, theres no way we can dispatch a tech directly from our center, we have no idea when an outtage is going to be resolved and its just trash what theyre asking us to work with an obviously customers get angry with us!
The reason to you don't hurl insults, being a tech support rep myself, is that they'd tell you to GTFO and hang up, you also wouldn't be condered for a credit at all.
@igkalen, possibly, it looks like that right. The rep shoulda simply stated that there was some maintenance and repairing going on his in area and she didnt have an est. time of repair. Offered to connect via dialup connection (most dsl isp offers a backup dial connection when dsl is out., at&t does) and contact billing for any reimbursements, if he still was going on after that then yeah he just simply being a jackass.
they expect you to "roll-over and take it" because they're a business, and if having shitty tech support is good for their business then guess what type of tech support your gonna get
why would shity tech support help their business you ask
1 it makes tech support look bad, not verison, or at least that's how your sub-conscious associates it
2cause if you have it it's a plus in the consumers mind before you buy a product, after that it's just a money-waster for the company, so they make it cheap
Verizon has the best triple play coverage speed and every thing in my area. But has the shitiest customer services.
I have to say I have had 1 great experience when the data port on my phone broke a week into it. I walked into the store the guy took my phone number said he would get me a new phone. 10 minutes later I walked out with a new phone same pictures videos and contacts I thought I lost.
Didnt sign any papers or pay anything no questions asked.
I've worked tech support, alot of people are a-holes when they call in, you were pretty decent on this one, seems like a big waste of time though, tech support can't do crap about outages, wait it out and call customer service for credit later.
i was just on thier tech support for dsl ..my internet keeps disconnecting every 30mins for 5 mins at time ...thier tech support seems to know what i know about computers but is unable to fix anything ...i feel like i am talking to myself ..thier instuctions ....i done all that shit before
Phone companies always tell you that the problem is probably on the customer's end. But, it is nearly always on their end. They rarely if ever call back when they say they will. I have to reset my dsl modem at least 5 or 6 times a day. I have learned not to expect any resolution.
every company has a set rutine. computer companies have the same thing, and they won't bother getting deeper into details. and if there's an issue that vears away from their rutine, they have 2 options: send it in for survice, or reinstall the OS.
Where you paid by Verizon to make this advertisement for them? You do realize you are required by the FCC to divulge any payments when promoting a product in a blog or in your case a vlog.
@MrGateway123, you're an idiot. He clearly isn't promoting any product or service. This poor guy is on the phone with Verizon's excuse for tech support for 30+ minutes on what should have been a 2 minute issue, maximum. Verizon's incompetence and complete disrespect for, well, everyone is nothing new, and he has a right to speak out against them. The FCC has no interest in changing that. Don't cite laws and regulations you know nothing about.
Verizon is one of the stupidest fucking companies in the world. Their 'managers' are worthless and nothing but liars. The company ought to be dismantled by the U.S. government. I want to see various Verizon personnel sent to prison for racketeering, lies and deception. Motherfucking moronic rat fucking scums/less-than-humans. Your video is on point and fantastic as it elucidates the next Enron-level scandal to come out in major media throughout the Western Hemisphere. Verizon is worthless.
Verizon is the absolute worst. They charge people for services they don't provide, lie when they're caught, and BS the customer by sending techs who can't solve an unsolvable problem. Their system is incapable of providing the level of the service they sell you. That's why the tech support people are trained to tell you you're really getting what you're not getting, and hope you'll go away; or why, if you get 80% of what you're paying for, they tell you "That's pretty good!".
many operators are joke... mine operator always blaims country backbone when they screw up connections, and when i report that my friend can go to net (same ISP) then they blame my modem, i ask they to replace a modem and check my phone lines for noize, then their "field technician" calls once, doesnt get me and gives up and they at Help departement mark it as solved problem... LOL
Verizon is a joke. I love seeing all these Verizon tech people and CSR's comming out the wood work to defend their intelligence and their place of employment lmao! Fuckin retards. Hey Verizon, your service sucks! CAN YOU HEAR ME NOW?!
If us Verizon reps could tell everyone what they wanted to hear, we would. If u get upset cuz we dont have the answers, usually we're pissed too cuz we dont have the answer for u or just have to say "No". Billing is open from 8 to 5, in some areas til 6. How many people call about a bill at 2am to keep a whole office open? It'd be great if verizon would hire more people to improve service but theyre not, only making cutbacks. Our CEO doesnt have enough money! Yeah, right!
the purpose of technical support is in it's name. Excuses are not what people want to hear when the services they pay for are not available to them at their convenience.
If verizon doesn't have a policy of allowing overnight tech support to add a day's credit to a bill, they are merely a sounding board that can relay policy.
If there is no real procedure to fix a customer's problem then it is not customer service of any sort, just a place people are paid to listen and apologize to customers.
Its cool that you were able to get a tech support rep that spoke english cuz the number I have for internet troubles is based somewhere in India. Also if u get a snotty rep on the phone, you can usually tell by their tone that they will do the least to help you so save your time and ask for their name, the managers name, and where they are. We must ask if theres anything else that we can help u with at the end of the call cuz its procedure.
nor give u what u think u deserve for being without a phone. Because the repair office doesnt have access to billing info (which would help if we did), then you need to call billing when u get a chance. Our databases cant send a note to a billing office. If we give u an answer that you dont like, we probably dont like it either but its what we've got to work with. There's many different departments in the company that do different things.
I work for verizon repair service and deal with these issues all the time. We issue reports when customers call in complaining that they have no dialtone or any other issue with the phone. A commitment time is given to us on the report as to when the problem will be fixed by and no later than that. People will or should automatically be compensated on the bill for the time that they report the trouble. Verizon wont write u a check for the loss of business u may have encurred while u had a prblm-
i work for verizon cutomer service on the prepay side and this is so true there is no etr (estimated time of repair) for outages trust dude if it sucks for you believe me it also sucks for the rep cause we want to help and we cant do our jobs if those techs locally cant get their shit together.
You can call them 10 timea and get ten different answers... If you pay for Cellular "Unlimited" Internet Access,,, you have to ALSO pay for text messaging to use INTERNET Instant Messaging servers like Yahoo, Google etc.. And VERIZON's Browser does not work with most of them just to make sure you pay extra for messaging... VERIZON SUCKS,,, DO NOT USE THEM !!!
as a tech support agent (thankfully not at verizon!), thanks for the way u handled that! and yes, we are expected to make up stories when some one f*cks up but thats what happens in this system isnt it? if u admit u messed up u look weak. verizon should man up though, some of the vids ive seen on here are just mental. anywho, goodluck with ur internet, i take it you've switched provider? pls tell me you did! :-)
I cant speak to there dsl but the FiOS kicks ass. Had cable, never would go back...havn't had to call tach support yet, bet it would suck if I did. Still well worth it. Picture is out of this world, internet downloads where I live are a consistant 35 Mbps and 25 Mbps down (very fast). OnDemand selection is so go I dont need a DVR (even network shows available). I dont like big phone companies either but at least Verizon put together a kick ass product!!!!!!!!!!
I understand completely and you were completely polite and kind you never showed your anger toward the IT guy, but made a valid point! I went through the same thing with AT&T. I think they should recompense the people for downtime!!!
I just got off the phone with one of the customer reps and believe me, I've been transferred from one rep to another. 5 reps exactly and then the last supposed to transfer me to another rep but she disconnected me so you see, being with verizon is like hell. Been with them for a year and gosh, they really screwed my health. My BP would go up everytime I would talk to them, no definite answer, will transfer you from one dept. to another, it was a complete hell!
and well im not here trying to be a troll like you have called the other techs.just wanted to explain alil of how the system works...comment back let me know of u think boput these explanations just keep it clean...(like u did on the phone...i would of liked to have taken that call.)
once the engineers find why it went out we will get an est of fix ...another thing is that tech support for tech support not to give you credit for the time you were down..the way it work we document every call so if a cx deciddes he or she wants credit when she calls billing they will be able to see that u have
talked to us that we had to send someone out and they will give you credit from the day of ur first call until issue is fix...
and we also have 3 types of outages...schedule maintenance are rare..but do happen..one outage is no dsl signal on ur modem
another one is intermitten connections which actually could be anywhere from 5 min to once a day and thats coming from a tech support agents mouth,....another outage is no route red internet light would be what u would have on this type of outage....another thing when there is an outage the only info we get is that theres a outage on an area,
Hey there buddy.. I just wanna explain things here a lil bit..Look i also work w verizon and i am a tech support for verizon dsl...Check this out theres 3 types of issues one is intermitten connections which could cause the modem to drop a connection anywhere from 5 min to every 30 or once a day or only in certain hours...another one is no sync... which mean dsl light on ur modem is only blinking modem not receiving any dsl signal...another one is no route or a red or no light whatsoever...
hey verizon sucks . im suprised i got to watch this whole video without getting disconnected. shit man ive been on for 10 mins without getting disconnected!@
thought I enterred one>hmmm..Wa.State..been going through the tunnel of hell w// verizon billing. One error and they suddenly bcome disagreeable to any remedy.
Slam dunk!!!! & wham bam. 3 days of phone torture. Th;en come the threats from them. Say what....? ...only wanted to pay this bill and get a receipt.
This resembles my last several hrs. with them and their avoiding giving straight answers and when push to shove: its threatening having service at all which they supposedly have secured to begin with. Hmmm. Their phone service is a spam, maybe?
i work doing tech support n we acct like supids but is the policy of the company not our fault n i really understand hahahah but the ivr is worst hahahahahahaha
i do tech support mate and its not easy its impossible to give confidential information and we have to do this kinda work around stuff i have no idea why but hell it pays the bills!
Congratulations - you hit the nail on the head. These huge corporations have to learn that they can be taken down by just one person who has the power of the web 2.0 tools and knows how to use them.
Fortune 500...you are screwed if you don't get your act together.
Rogue Operation... funniest thing I've heard all day.
AlphaWhiskey7 5 months ago 2
I would like to watch this vid but i have verizon. so it would take an hour or so to download it with my 3G network.
gentlyweepforgeorge 5 months ago
Fantastic video! You are awesome! So calm and cool. I would have gone insane.
MisterJaypers 7 months ago
Verizon operates call centers and hires vendors like TelePerformance and WDS to handle their call volume. The goal of these 3rd party vendors is to make money. Verizon pays these companies X dollars per call. It is up to these piece of shit companies to enforce unrealistic stats on their agent. And by enforcing a strict call statistic matrix, handle time and others, they ensure that they make money. If customer service happens in the process...gravy.
jennifergrrl53 8 months ago
Same thing with me... I will never EVER buy anything Verizon related. My service with on and off for three months and no credits no anything! Fuck them! Even if fios is better than Time Warner I rather have them, at least they apologize and give me free crap when there is a problem.
mannyzx1 9 months ago
The rep didnt know becuase they dont tell them shit about whats going on when there is an outage. If I still worked there I would have just put in the one day of a credit all $1.66 of it
nunsexrock2005 9 months ago
I worked in customer service, and I used to love these kinds of calls. Nothing eats up a good chunk of the day like a customer who just won't let you off the phone. I laughed my ass off when you said "What do you mean anything else? There hasn't been a first thing yet..."
So much of my time was spent trying to devise ways of getting customers to accept that I was unable to help them, without being angry at me... because there's often literally nothing you can do.
Username93611 9 months ago
Nice video, you are chief among trolls! That is a compliment by the way.
countolaf32 10 months ago 3
my dads remote doesnt work so i call verizon the tech goes through a few test then determines its an ongoing issue with verizon boxes...almost in the same sentence he says you can purchase something to fix it...ok how sharp are you all? did you catch it
an ongoing problem with the service you are paying for but yet YOU can PURCHASE something to fix the ongoing problem...ongoing problems dont mean recalls anymore?
I told my dad NOT to fuck with Verizon.
You have to pay for mistakes in life.
DoomCity202 10 months ago
Excellent video (and description) and representation of what I'm sure countless thousands (or day I say, millions) have experienced with Verizon "support" as well as "support" from the other big players i.e. Comcast, AT&T, etc... I, for one, am completely sick and tired of dealing with these mega-corporations that have the idea in their minds that the customer-business relationship is one where the customer is at the mercy of the business; it only is because of the evil contracts.
Subscribed.
TheOriginalJealot 10 months ago
You are beard-stroking smooth-talking genius. Thank you for this comedy.
FishDawgX 10 months ago
I'm not finding this boering at all....try 3 weeks without business internet. I used a ticker system on how many times I've been transferred. 14 times. Closed out 5 tickets, reopened and then they auto closed them. Try spending 3 weeks with 4 hours per day with verizon! All to find out that I was right about what my issue was with the internet! No field reps because they are rogue!!! This vid is great! I tried to do a vd too...ran out of my cell sd card!
theegirlofsteel 11 months ago
Funniest tech support call ever. Verizon does love their red tape, and it's about time they got some of their own. You're my hero.
talkwithevan 1 year ago 2
Lmfao awesome. Hope I don't have to call verizon again anytime soon. I go thru the same shit with them about 2 times a month. It takes long enough just to get a live person on the other end,and once you do,you can't understand WTF they are saying.
Bobonubbs 1 year ago
YOU. ARE. MY. HERO.
:)
tiesont 1 year ago
This is great!
strangeworth 1 year ago
(which is, as you said, completly innocent, and no, agents do not have access to this information, and management does not even care enough so that reps would receive information about this sort of problems BEFORE the actual client!) . No disrespect intented. Just pointing out the obvious. The solution is always easy. I don't understand why most people do not act this way.... change providers! I myself have done this when I was unhappy, until finally I found a decent provider.
monocromatick 1 year ago
Well.... here's where you're wrong. Whilst you are right that service levels are low, what you've done not only does not help (rest at ease, nobody in management will ever listen to your problem. It's called marketing, and in having this in mind, are nothing in theyr eyes. The only ones that will ever listen to this issue are the reps, and the ones supervising the reps. That's it.) By keeping the rep on the phone,
monocromatick 1 year ago
Want to hear a kind of funny thing after watching the video a verizon ad popped up or should I say pooped out by google ads
Good fucking greif
YafatFuqa 1 year ago
no no ..u did right ...verizon sucks and the minute u sign that contract ....u are their bitch man
there should be a rule about this....
it is a bit ironic that a business would not survive without customers yet we are the ones at their whim.
dangermous1968 1 year ago
I just experienced this same scenario about an hour ago and was so pissed off by being hung up on, lied to and finally told they can't do anything. After watching this I feel much better. Best line: "Rouge Operation..." Verizon's customer service sucks to say the least. If this was a smaller company they would for sure be out of business. I know CS isn't easy but this was more of a disservice then any help at all. I guess the only good is a few people have jobs answering calls.
erockdabass 1 year ago
Wow u must be paient after 3 minutes of verison help desk i would have went off.
ninjasamurai12 1 year ago
this is hilarious. =) i was out of service for litterally 2 and half weeks...no phone...nothing...
pickleshoebee 1 year ago
i love you man!!
budmonster420 1 year ago 2
"We could make art out of my account log! We could draw pictures and something in there. That would be fun, like arts & crafts!" lol
ckeilah 1 year ago 4
I heard AtnT's is even worse.
AndrewCWillis 1 year ago
@AndrewCWillis at&t is soooo much better i have full bars on 3g about 20 ft into tha ground
computerhelperhacker 1 year ago
Wow, good job, awesome calmness, good hold of the situation, not letting yourself to be interrupted. You should have been a negotiator :)
Maesloable 1 year ago
"Rogue operation"...classic!
Flaitiron3B 1 year ago
You're much better at dealing with tech support than me. You have all the right questions.
I'm just difficult to work with, if I had you call me, I'd want to get the problem fixed right away.
MatthewToffelmire 1 year ago
"...right away I was like, well I'm in California..."
quite possibly my favorite video about the horrible communication that goes on between customers and tech/customer support reps. I sometimes am afraid to call about my slow connection because I know that it'll just waste another half hour of my time and my connection will still be slow.
I like your idea though, this actually makes sense to me. Waste their time and money for the money that they are wasting of mine.
enzoisyourfriend 1 year ago
Great video mate and i really love your justification of these actions to those who don't see the useful service you provided!
kamojamo 1 year ago
Verizon suuuuuux.
dasium 1 year ago
Truth be told, Verizon outsources to most of it's employees, and pays them the legal minimum to do an insane amount of work, for ridiculous hours. When I was working with them, I was so pissed about the situation, I did a very mediocre job. As did most of the people around me. Verizon wasn't paying us nearly enough to make it worth doing right, and they screwed us out of bonus on a daily basis. So when it came to doing any kind of work other then basics, we didn't. We made things up on the spot
tf2observer 1 year ago 4
You report them to the BBB and FCC for bullshit like this. Then switch to a different provider. You pay for a service, you expect to receive it. Keep a list of names and customer rep ID numbers.
PWNjaban 1 year ago
I'm dreading the day one of these gigantic corporations with shitty service buys out our medium sized excellent provider.
RCTPatriot75 1 year ago
"It's like art's and craft's or something" friggin comedy...
kcutz 1 year ago
If Verizon compensates you one day of billing, they may go bankrupt. You know.... big corporations can't afford to lose a penny, but the customers can.
ScopedOUT2 1 year ago
hahahahaha this sounds EXACTLY like those ass holes when I call them. <why I switched to comcast.
kiloyankeelimaecho 1 year ago
you are a god MAN
xokeucma1 1 year ago
I like that you were calm during the call, if you really were part of an outage then there is nothing you can do but report it and then wait for the engineers to resolve the issue and just powercycled your modem every so often but if you case ticket is open and reported as part of an outage you should have received a automated call. Powercylcing is basically just refreshing the connection.
Anirias 1 year ago
dude, love the rockin beard. im gonna rock that thing one day.
illthug98 1 year ago
There are 1,000,000,000 people right now working in tall buildings on computers in cubicles doing shit like this.
coronet67 1 year ago
So heres a funny story and it has a point concerning this. Verizon sent me y start up self install kit. I signed up and got a free wireless router/modem. I opened the box and expected a 2 seperate units. Instead they sent me this wierd como unit. It works well. But I called up their tech support and told them they didn't send my router. I then learned it was a modem/router. On the phone they said some place in CA and texas were out. LOLOLOL It was horrible and I started to worry about my own.
wulfshelmut 1 year ago
At least you don't get disconnect every time you call them. Comcast drop all my calls and never fix anything.
MrNDUDE16 1 year ago
your beard its a rogue operation...
jhouse0970 1 year ago 35
@jhouse0970 your mom is a beard.
bubonicnate 1 year ago 50
@bubonicnate your beard is a mom
KaineTECH 1 year ago
@bubonicnate LOL!
vichita2 1 year ago
@bubonicnate Your mom's face is a beard.
anuhmull 1 year ago
@bubonicnate your rouge operation is a mom
magnusfojo 1 year ago
@bubonicnate i have a beard
Yamakashi1 1 year ago
@bubonicnate Your moms' beard is a beard.
digicatt 1 year ago
@bubonicnate your mom is a rogue operation.
nuffsaidguy 1 year ago
@bubonicnate win!
fuzzycatfur2008 9 months ago
check out the vids on YorCableGuy here on youtube
time warbler cable parody- not too far from the truth
YorCableGuy 1 year ago
"Or are they just a rogue operation?" Lmao. What a badass. 10 points, man.
louderalexis 1 year ago
LMFAO... we can make like.....ART out of my account log..like arts of crafts or something. hahah!!!
brnsktingdieskting18 1 year ago
Thumbs up for godly beard!
xnf90x2 1 year ago
good luck trying to get a supervisor verizon sucks
flightattend21 1 year ago
I have been going through this for over a month. The problem hasn't been fixed and nobody came out to my house when they said they would. The next time I call I am asking for a supervisor immediately and I will inform him or her that my next call will be to the state attorney general consumer hotline. I have had excellent results calling them about many retailer problems.
Reubenhubert 1 year ago
A sensible reasonable human being trapped in an insane bureaucratic void. LOL>
chinacat22 1 year ago
Just like my Shitty ISP
chamath1985 1 year ago
2:45 That actually happened to me with verizon DSL support but what happened is the 'technician' told me to go and check all the phone connections and filters and in the confusion of picking up phones in other rooms to keep from dropping the call with tech support I unplugged the wrong wire and dropped the call. It was my fault but when i called back they said the problem had be solved and ticket closed. The worst is that the guy didn't even try to warn me about that, I just already knew.
strapingyounglad 1 year ago
2:45 That actually happened to me with verizon DSL support but what happened is the 'technician' told me to go and check all the phone connections and filters and in the confusion of picking up phones in other rooms to keep from dropping the call with tech support I unplugged the wrong wire and dropped the call. It was my fault but when i called back they said the problem had be solved and ticket closed. The worst is that the guy didn't even try to warn me about that, I just already knew.
strapingyounglad 1 year ago
DUDE! You're awesome! I just went through this yesterday! I'm SICK of being limited to 5 gigs with my Verizon air card! The so called "Usage Data Meter" stays at the same number for DAYS and you can't see how many mb's you've used! I go over all the time at .25 per mb it add's up fast! That meter should tell you exactly how much you've used as you use it! I just know it's intentional so people always go over!
moonglol57 1 year ago
@moonglol57 use your computers internal Data flow monitor. You can find it by right clicking on your Internet icon on the task bar and clicking "Properties" you will see a Up and Down data flow. That Flow will count for as long as the computer is on. Before you shut it down, write down the Down+Up=amount then add it to a total. Or download a bandwidth tracking program, there are plenty free ones online.
leoleonardo 1 year ago
They haven't offered a larger amount until now...double the gigs. The 5gig plan costs around 60.00 and the 10 gig costs 190.00! What is that about?! Shouldn't it be cheaper??? 120.00 or less?!!! Give me a break!
moonglol57 1 year ago
We've taken features off our land line over the past 6 years only to see them show up again! This company is robbing us! What recourse do we have?
moonglol57 1 year ago
You are correct, they should have called you back that is why they ask for an alternative phone number at the beginning of the phone call.
DailyGhostUFO 1 year ago
working for verizon sucks
sometimes i really dont get all the info to help the people,sometimes the people suck, and sometimes outside the support boundaries
i have not gone to my job like 9 days and im still not fired xd
super88cloud 1 year ago
Are you speaking to an asian call center agent?
jhivegz 2 years ago
I'm inspired to stick it to shitty corporate customer service.
Kick ass, man...
adjohnson916 2 years ago
how do you sound so smart? lol
d0ntbeabitch2me 2 years ago
Verizon SUCKS , I can't wait for our contract to run out ( otherwise they charge us 358.00 because we are on a family plan). They are shysters and have idiots working for them!!!
crazfrenchy 2 years ago
Dude Im a tech support person and I think you handled this rather well. You spoke clearly, intelligently, and politely. Go you. I wish I had more callers like you. Were here to guide you, We have a job because people Internet and comp shit is rough. Kudos to you! =)
rottenraven 2 years ago 6
Are you really a Verizion tech that could help with phone issues?
cd5honda 2 years ago
Kudos! i have a good collection :P
DailyGhostUFO 1 year ago
@rottenraven
I also do tech support and trust me people it can be a living hell!
We are forced to do and say as the company asks us to do, i mean we have no contact with verizon field techs, theres no way we can dispatch a tech directly from our center, we have no idea when an outtage is going to be resolved and its just trash what theyre asking us to work with an obviously customers get angry with us!
xxtranZerxx 1 year ago 2
The reason to you don't hurl insults, being a tech support rep myself, is that they'd tell you to GTFO and hang up, you also wouldn't be condered for a credit at all.
trunphin 2 years ago
love it!!!!!!!!!!!!! I hate having to do that. You always get the run around!
dreamer88321741 2 years ago
Heh, what a weak system they have.
AJComixII 2 years ago
i admire how calm and collected you are. i need to try this some time.
tonyrueb 2 years ago
This sounds just like my conversation with Verizon awhile back!!!!
YoCheryLSaid 2 years ago
So are you continuing to do service with Verizon?
HoustonKJ 2 years ago
haha man that was sick, thats all that needs to be said
dylancrant2 2 years ago
This is a great video. I mean, incredibly mature.
I like at the very beginning that you actually state the concern. 6:10 to 6:55 with 6:35 summing it up.
It's a real problem. Anonymity gives people a sense of separation, and 8:18 is the real problem. And we're supposed to just roll over and take it.
archonjubael 2 years ago
Is this call just to annoy the reps there?
igykalen 2 years ago
@igkalen, possibly, it looks like that right. The rep shoulda simply stated that there was some maintenance and repairing going on his in area and she didnt have an est. time of repair. Offered to connect via dialup connection (most dsl isp offers a backup dial connection when dsl is out., at&t does) and contact billing for any reimbursements, if he still was going on after that then yeah he just simply being a jackass.
joohsay 2 years ago 2
@igykalen Why? He's totally polite. I mean... if you took the time to read his in depth report on the side you'd see the specifics of why he did it.
All his points are valid. I have been all tiers of tech support, and an end-user. It is quite troubling to have this kind service be common.
archonjubael 2 years ago
they expect you to "roll-over and take it" because they're a business, and if having shitty tech support is good for their business then guess what type of tech support your gonna get
why would shity tech support help their business you ask
1 it makes tech support look bad, not verison, or at least that's how your sub-conscious associates it
2cause if you have it it's a plus in the consumers mind before you buy a product, after that it's just a money-waster for the company, so they make it cheap
stoddcrew 2 years ago
This is great. I would love to hear the person on the other side. Bet they weren't expecting this.
klc317 2 years ago
i like the way u handle does annoying @#$%^&* ^^
ohxphoshizxemo 2 years ago
they hang up on me all the time
420forever5768 2 years ago
Verizon has the best triple play coverage speed and every thing in my area. But has the shitiest customer services.
I have to say I have had 1 great experience when the data port on my phone broke a week into it. I walked into the store the guy took my phone number said he would get me a new phone. 10 minutes later I walked out with a new phone same pictures videos and contacts I thought I lost.
Didnt sign any papers or pay anything no questions asked.
BuffaloWarrior7 2 years ago
you told it like it is...now I know nothing sabout Verizons internet but...I can say that it is cool how you handled this...coolish
Mensahwatts 2 years ago
Your Goatee is ragin'!!!!!!!
Rockerdell 2 years ago
I've worked tech support, alot of people are a-holes when they call in, you were pretty decent on this one, seems like a big waste of time though, tech support can't do crap about outages, wait it out and call customer service for credit later.
BadGoomba1 2 years ago
i was just on thier tech support for dsl ..my internet keeps disconnecting every 30mins for 5 mins at time ...thier tech support seems to know what i know about computers but is unable to fix anything ...i feel like i am talking to myself ..thier instuctions ....i done all that shit before
gasdorf 2 years ago
Phone companies always tell you that the problem is probably on the customer's end. But, it is nearly always on their end. They rarely if ever call back when they say they will. I have to reset my dsl modem at least 5 or 6 times a day. I have learned not to expect any resolution.
hebaroxy 2 years ago
every company has a set rutine. computer companies have the same thing, and they won't bother getting deeper into details. and if there's an issue that vears away from their rutine, they have 2 options: send it in for survice, or reinstall the OS.
ravenjehuty 2 years ago
Where you paid by Verizon to make this advertisement for them? You do realize you are required by the FCC to divulge any payments when promoting a product in a blog or in your case a vlog.
MrGateway123 2 years ago
hahaha - ouch my sides
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bubonicnate 2 years ago 5
@MrGateway123, you're an idiot. He clearly isn't promoting any product or service. This poor guy is on the phone with Verizon's excuse for tech support for 30+ minutes on what should have been a 2 minute issue, maximum. Verizon's incompetence and complete disrespect for, well, everyone is nothing new, and he has a right to speak out against them. The FCC has no interest in changing that. Don't cite laws and regulations you know nothing about.
talkwithevan 1 year ago
"Is there anyway to contact your field engineers or is it just a rogue operation?"
w0r1dpeace 2 years ago 29
@w0r1dpeace That was my favorite line too. I can think of times that I would like to use that.
allen005 1 year ago
Yeah! One of the best quotes I've heard in a youtube video. hehe
ckeilah 1 year ago
@w0r1dpeace I literally loled at that statement and still am.
Nopiw 1 year ago
fuck verizon they charged mi $ 1,299.98 cuz my credit card was declined , i usually pay $145 and i dont see where da othr $ 1100 came from
gatohmb 2 years ago
Tell Verizon operators to fuck off. I did and I feel great!
MrExnihilo 2 years ago 3
This guy should be a guest on the Tonight Show...
jacksblack1 2 years ago 2
If you think that this just happens at Verizon, then you are and idiot too....
jacksblack1 2 years ago
this has never happened to me but this has happened to my friends multiply time that have AT&T
drummer10009 2 years ago
Verizon is one of the stupidest fucking companies in the world. Their 'managers' are worthless and nothing but liars. The company ought to be dismantled by the U.S. government. I want to see various Verizon personnel sent to prison for racketeering, lies and deception. Motherfucking moronic rat fucking scums/less-than-humans. Your video is on point and fantastic as it elucidates the next Enron-level scandal to come out in major media throughout the Western Hemisphere. Verizon is worthless.
KarlNemetski 2 years ago 2
IT'S SCAMTASTIC.................
marc7776325 2 years ago
you think they're bad? Avoid gateway tech support. They will leave your ass to hang... maybe the conversion to Accer will change things...
ravenjehuty 2 years ago
Verizon is the absolute worst. They charge people for services they don't provide, lie when they're caught, and BS the customer by sending techs who can't solve an unsolvable problem. Their system is incapable of providing the level of the service they sell you. That's why the tech support people are trained to tell you you're really getting what you're not getting, and hope you'll go away; or why, if you get 80% of what you're paying for, they tell you "That's pretty good!".
borflesblotels 2 years ago
lol its a consumer call there all overseas LMAO well most of them. Business is English btw im a Verizon business tech
dragonareawsome 2 years ago
many operators are joke... mine operator always blaims country backbone when they screw up connections, and when i report that my friend can go to net (same ISP) then they blame my modem, i ask they to replace a modem and check my phone lines for noize, then their "field technician" calls once, doesnt get me and gives up and they at Help departement mark it as solved problem... LOL
snuhr 2 years ago
I'm watching this right now because I just had the same problem. Verizon is a horrible ISP.
ProBero0 2 years ago 2
Verizon is a joke. I love seeing all these Verizon tech people and CSR's comming out the wood work to defend their intelligence and their place of employment lmao! Fuckin retards. Hey Verizon, your service sucks! CAN YOU HEAR ME NOW?!
MiClLC 2 years ago 2
If us Verizon reps could tell everyone what they wanted to hear, we would. If u get upset cuz we dont have the answers, usually we're pissed too cuz we dont have the answer for u or just have to say "No". Billing is open from 8 to 5, in some areas til 6. How many people call about a bill at 2am to keep a whole office open? It'd be great if verizon would hire more people to improve service but theyre not, only making cutbacks. Our CEO doesnt have enough money! Yeah, right!
snake8mouse 2 years ago
the purpose of technical support is in it's name. Excuses are not what people want to hear when the services they pay for are not available to them at their convenience.
If verizon doesn't have a policy of allowing overnight tech support to add a day's credit to a bill, they are merely a sounding board that can relay policy.
If there is no real procedure to fix a customer's problem then it is not customer service of any sort, just a place people are paid to listen and apologize to customers.
tillo2008 2 years ago
Its cool that you were able to get a tech support rep that spoke english cuz the number I have for internet troubles is based somewhere in India. Also if u get a snotty rep on the phone, you can usually tell by their tone that they will do the least to help you so save your time and ask for their name, the managers name, and where they are. We must ask if theres anything else that we can help u with at the end of the call cuz its procedure.
snake8mouse 2 years ago
nor give u what u think u deserve for being without a phone. Because the repair office doesnt have access to billing info (which would help if we did), then you need to call billing when u get a chance. Our databases cant send a note to a billing office. If we give u an answer that you dont like, we probably dont like it either but its what we've got to work with. There's many different departments in the company that do different things.
snake8mouse 2 years ago
I work for verizon repair service and deal with these issues all the time. We issue reports when customers call in complaining that they have no dialtone or any other issue with the phone. A commitment time is given to us on the report as to when the problem will be fixed by and no later than that. People will or should automatically be compensated on the bill for the time that they report the trouble. Verizon wont write u a check for the loss of business u may have encurred while u had a prblm-
snake8mouse 2 years ago
Verizon Tech Support has always been a pathetic JOKE. All they do is lie.
Jraax 2 years ago
damn thats a long ass beard...
notme500000000000000 2 years ago
the way you handled that call was amazing..
too bad all internet providers suck..
good luck!
(a former tech support representative)
Akattsuki 2 years ago
i hate verizon
sammyboY634 2 years ago
hey
AbrahamMat 2 years ago
i work for verizon cutomer service on the prepay side and this is so true there is no etr (estimated time of repair) for outages trust dude if it sucks for you believe me it also sucks for the rep cause we want to help and we cant do our jobs if those techs locally cant get their shit together.
AbrahamMat 2 years ago 2
get cable vision !! optimum online...i love it
lifeh0use 2 years ago
You can call them 10 timea and get ten different answers... If you pay for Cellular "Unlimited" Internet Access,,, you have to ALSO pay for text messaging to use INTERNET Instant Messaging servers like Yahoo, Google etc.. And VERIZON's Browser does not work with most of them just to make sure you pay extra for messaging... VERIZON SUCKS,,, DO NOT USE THEM !!!
pirogue29 2 years ago
as a tech support agent (thankfully not at verizon!), thanks for the way u handled that! and yes, we are expected to make up stories when some one f*cks up but thats what happens in this system isnt it? if u admit u messed up u look weak. verizon should man up though, some of the vids ive seen on here are just mental. anywho, goodluck with ur internet, i take it you've switched provider? pls tell me you did! :-)
dedutch101 2 years ago
I cant speak to there dsl but the FiOS kicks ass. Had cable, never would go back...havn't had to call tach support yet, bet it would suck if I did. Still well worth it. Picture is out of this world, internet downloads where I live are a consistant 35 Mbps and 25 Mbps down (very fast). OnDemand selection is so go I dont need a DVR (even network shows available). I dont like big phone companies either but at least Verizon put together a kick ass product!!!!!!!!!!
hensemone1985 2 years ago
they ask ....do you have a router about 5 million times
gasdorf 2 years ago
verizon sucks cock
gasdorf 2 years ago
i just called verizon tech support
and they are the biggest idiots in the world
fuck verizon
jksun12 2 years ago
that's Verizon's favorite excuse, if they can't answer your question they just tell you your entire area is out
LMFAO "Can you contact your field engineers? or are they just some rogue operation?" props to you for staying cool, I'd have gotten real pissed
WhiteMenJumping5 2 years ago
I understand completely and you were completely polite and kind you never showed your anger toward the IT guy, but made a valid point! I went through the same thing with AT&T. I think they should recompense the people for downtime!!!
jongurrrr 2 years ago
I just got off the phone with one of the customer reps and believe me, I've been transferred from one rep to another. 5 reps exactly and then the last supposed to transfer me to another rep but she disconnected me so you see, being with verizon is like hell. Been with them for a year and gosh, they really screwed my health. My BP would go up everytime I would talk to them, no definite answer, will transfer you from one dept. to another, it was a complete hell!
Kalishandy 2 years ago
and well im not here trying to be a troll like you have called the other techs.just wanted to explain alil of how the system works...comment back let me know of u think boput these explanations just keep it clean...(like u did on the phone...i would of liked to have taken that call.)
lv1520 2 years ago
the way it work we document every call so if a cx deciddes he or she wants credit when she calls billing they will be able to see that u have
talked to us that we had to send someone out and they will give you credit from the day of ur first call until issue is fix i mean if tech support
started giving credit .. the hold time for cx to reach would be longer making
the system for inefficient
lv1520 2 years ago
once the engineers find why it went out we will get an est of fix ...another thing is that tech support for tech support not to give you credit for the time you were down..the way it work we document every call so if a cx deciddes he or she wants credit when she calls billing they will be able to see that u have
talked to us that we had to send someone out and they will give you credit from the day of ur first call until issue is fix...
lv1520 2 years ago
and we also have 3 types of outages...schedule maintenance are rare..but do happen..one outage is no dsl signal on ur modem
another one is intermitten connections which actually could be anywhere from 5 min to once a day and thats coming from a tech support agents mouth,....another outage is no route red internet light would be what u would have on this type of outage....another thing when there is an outage the only info we get is that theres a outage on an area,
lv1520 2 years ago
Hey there buddy.. I just wanna explain things here a lil bit..Look i also work w verizon and i am a tech support for verizon dsl...Check this out theres 3 types of issues one is intermitten connections which could cause the modem to drop a connection anywhere from 5 min to every 30 or once a day or only in certain hours...another one is no sync... which mean dsl light on ur modem is only blinking modem not receiving any dsl signal...another one is no route or a red or no light whatsoever...
lv1520 2 years ago
hey verizon sucks . im suprised i got to watch this whole video without getting disconnected. shit man ive been on for 10 mins without getting disconnected!@
jorgejoekickass 2 years ago
I am having the same problem -.- Verizon are a bunch of complete idiots
clankdud 2 years ago
thought I enterred one>hmmm..Wa.State..been going through the tunnel of hell w// verizon billing. One error and they suddenly bcome disagreeable to any remedy.
Slam dunk!!!! & wham bam. 3 days of phone torture. Th;en come the threats from them. Say what....? ...only wanted to pay this bill and get a receipt.
deft10 2 years ago
This resembles my last several hrs. with them and their avoiding giving straight answers and when push to shove: its threatening having service at all which they supposedly have secured to begin with. Hmmm. Their phone service is a spam, maybe?
deft10 2 years ago
you rock!!! I enjoy this video so much. this is the truth with the big companies. thank you. this video is a nice revange.
1JANDE 2 years ago 2
i work doing tech support n we acct like supids but is the policy of the company not our fault n i really understand hahahah but the ivr is worst hahahahahahaha
lirioSakurablossom 2 years ago
i do tech support mate and its not easy its impossible to give confidential information and we have to do this kinda work around stuff i have no idea why but hell it pays the bills!
viajustice 2 years ago
2 year anversary!
bonkaiblamo 2 years ago
i'm having the same issue with these jerks!!!
tbone1827 2 years ago 2
You're wasting your time talking to these FUCKING IDIOTS. Verizon is the most fucked up cock sucking company in the US, by FAR.
celticskunk 2 years ago 5
Verizon tech support is fucking stupid. That's why I canceled, and got a much better service.
L4mbda87 2 years ago 4
verizon sucks .
britneyslut 2 years ago 4
Your beard is Godly.
DeburghHarrison 2 years ago 9
Congratulations - you hit the nail on the head. These huge corporations have to learn that they can be taken down by just one person who has the power of the web 2.0 tools and knows how to use them.
Fortune 500...you are screwed if you don't get your act together.
UnlimitedTechSupport 2 years ago 2
"If I knew you, we would be best friends, period."
Haha I was thinking the same thing! (And I actually work in tech support!)
diffusedlight 2 years ago
THAT BEARD LOOKS FUN!!!!!
kpartyboy8 2 years ago
dude, i cant tell you how long i have had to stay on the phone with verizon before.
i stayed on the phone with them just so they could tell me all service was down when i was calling them from my verizon home phone.
JUSTaCOMMENTOR 2 years ago
If I knew you, we would be best friends, period. This is awesome and I love the beard almost as much as I love your personality!
musicandstars 2 years ago
10:10 "Thanks for talking to me; you seem like a nice person." Hilarious...not just hilarious...genius.
revomatt513 2 years ago 2
Dont go with Verizon.
OMGGGGGGGGGG 2 years ago 3
this is funny. good vid
c0spe2m 2 years ago 2
dude people that you call dont know nothing
Ecuapana 2 years ago 2