What you need to know about MetroPCS: My experience

[babyfacecupid7]

METRO PCS SUCKS CAUSE U NEED WIFI JUST TO USE INTERNET SMFH BOOST IS NATIONWIDE PLUS U DONT NEED WIFI AT ALL N U PAY NO TAXES OR FEES FOR THE BILL ONLY THE PHONE AT GOES DOWN BOOST IS BETTER THEN METRO PCS

[velociraptor018]

check her face 00:00 epic

[gvisoso789]

nggierss always complain about shit

[Aguyoutthere]

Both u and mpcs r stupid. Them for not giving u any info. And you for letting it happen deliriously taking ur phone n walk out of store. Stfu

[naturallymesmooches]

@Aguyoutthere Thank you for your comment. YOu learn from your mistakes. It has nothing to do with stupidity but lack of knowledge since I am not a cell phone user and doing favor for my son.

[verizonandpcs1]

That women never gets to the point. On n on

[MrJordansalinas]

Im a metro pcs ajent ,yes the one then talk when you dial *611 from your metro pcs phone,so if you have anny questions then you whant to ask about your phone I help you :) , so the password to your account it will be in some times your bith day :B ... and please always try go to the corporate store please! it always will be better then a regular store,and when you call customer service call with manners, respect and please dont scream on us his very tedious :/

[naturallymesmooches]

@MrJordansalinas Thank you for your comment and I agree that it is definitely better to go to the corporate store. It definitely helps to be calm, cool, collected and patient with customer service. You get better quality service that way. I happen to be a very very patient person.

[acebpd]

MILF ALERT..

[theDragonFam]

Always go to the corp. MetroPCS not those small stores. They like to say that another phone is better when it is not. I got metroPCS after watching you the first time. So I was very aware of how dealers are, so I went to the corp. MetroPCS. I thank you for this video.

[4summergem]

I've been listening to this woman blabbering for over 2 mins before she even begins to get to the point of her complaint. OMG.....and then she just keeps signifying without making much sense, errrr I need an Ativan now...still don't know wtf she's talking about.

[TheBradcooler]

i have unlimited talk text and web and i only pay 25$ so do your homework

[naturallymesmooches]

@TheBradcooler I was doing a favor for my son, it wasn't for me. Thanks for your comment.

[89rauliyo]

I like you massage. I took notes and is truth what you said the more patient you are you get the thing fasters too though thank you so much

[naturallymesmooches]

@89rauliyo Thank you for your comment. I have always had that belief.

[Gregmess12]

Damn you fine are you from brookylin

[urboy91]

i love your message about not being confrontetional to get things done, i hope most ppl would understand this specially black people cuz they tend to get scary

[naturallymesmooches]

@urboy91 Thanks for your comment but I don't think it has to do with culture or color. I've seen many types of people that are unruly when talking to customer service or the manager

[Prettylanix3]

@urboy91 You sound so rasicst. -_-

[naturallymesmooches]

@Prettylanix3 Really? I never mentioned anything about the people I was dealng with. Thanks for you comment.

[lagoveride]

ok very simple. Never ever go to an authorized retailer for any phone service. Always go to a company owned store. 1st mistake. 2nd mistake buying insurance. almost every electronic product you buy comes with at least a 1 year manufacturers warranty. I just personally just ordered my first metro phone online. Im gonna do the 40 a month plan. ditching my 80 a month iphone. Metro is really good in my area and i only txt and use the phone anyways. love no contract and half the price~!

[chris89hatch1]

at our stores.. we used to not ask for the security question cuz customer forget anyways. but we just set it as ur first name.. for a blackberry insurance would have be a great idea to ..... besides selling insurance makes sells look better..

[factsheet]

I work for MetroPCS.. And what I can say is that some dealers suck.. They setup account passwords which customers aren't aware of and we,customer service reps, are the ones taking the blame whenever customers can't get to access their accounts and we refer them to main ones to retrieve it..

[naturallymesmooches]

@factsheet I realized that it wasn't really the MetroPCS that was the problem but the individual dealer was the problem. When I went to an actual MetroPCS location they were very helpful with additional information I wanted to know. Thanks for watching and responding.

[javycastillo1018]

it tells you in th brochure for the insurance and online... its common sense that you get it the day you get the phone to prove you haven't done nothing to the phone and your trying to get it because you just broke your phone

[naturallymesmooches]

@javycastillo1018 I did not break the phone and normally when you purchase any product they ask at the time of the sale if you want insurance/guarantee. I guess I'm so use to the offer at time of sale and I didn't think I would have problems when I realized I didn't put insurance on it I call the company immediately and its a good thing all of it with down as it did or I wouldn't have found out the other issues with the passwords and everything else. thanks for watching and your response.

[yeakass1]

ur HOT :P

[n300zx4lalo]

Its always like that, everyone should ask for insurance, think about it yoy spend $300 on it. All companies is the same u add insurance when u first buy the phone......

[naturallymesmooches]

@n300zx4lalo Because I usually don't purchase expensive phones, I did not automatically think about it but I learned a lesson and believe me I was be on top of it for any expensive item I purchase.

[MrJohncena2121]

no we don't need to take this shit from cheep ass gay customers like you, everyday old people like yourself walk in my store, and say i have this phone i bought 5 years ago i want to get insurance because i broke it, GET OVER IT DAMMMM wtf is wrong with you, are you that cheap, its $40 a month and the phones are sooo cheap buy another one and stop complaining, dam or go sign a contract with tmobile and pay 90 a month oh wait THEY WON'T EVEN SIGN YOU UP BECAUSE YOU DON'T HAVE CREDIT! stop crying

[naturallymesmooches]

@MrJohncena2121 I don't recall saying I didn't have credit and plus I was not purchasing the phone for my self and plus it was not an old phone but a knew one I purchased hours before. Thanks for watching and your comment.

[Apostleyoutubization]

@MrJohncena2121 0_0 I'd hate to be your customer! She's just explaining what she went through. Seriously calm down she was just being a polite and patient customer.

[sasha1284]

I bought a blackberry curve It was $200 plus the $60 for the plan plus the insurance and tax and let me tell you the service sucksss asss. i spent all this money on a phone and I get dropped calls, texting and bbm is so slow. the 2nd week into buying this phone I downloaded an application and my camera wasnt working because of it and I had to pay another $10 to get a new phone. the worst part about it they dont take back their phones which means that you stuck with the phone forever. RIP OFF!!

[naturallymesmooches]

@sasha1284 It's not the greatess, I agree. I guess you get what you pay off because even though it sounds like a good deal, its not with the problems that come along with it.

[naturallymesmooches]

@sasha1284 Terrible to hear what you went through. I guess we get what we pay for. But I think the only reason I had so much trouble was because it was a independent buyer and they had terrible, terrible customer service. Since then my son has switched and now has a TMobile monthly plan...Thanks for commenting.

[marvel89891]

You cant judge Metro Pcs because that was a DEALER not the actual Store...Those dealers are asshole and dont know what the hell they are doing

[bardockshanks]

lay, i work in metro pcs customer service, let me tell you something, the store suckssssssssssssssssssssssssss­sssssssss, when you want to activate the phone, activate by the phone, BELIEVE MEEEEEE

[TheHorrorTastic]

This is why you buy from Bestbuy and they ask you if you want the two year warranty And when you brake your phone with the warranty you don't have to pay for the new one with this warranty.

[gcaddy24]

@TheHorrorTastic hey how much is best buy warrant? when the new lg phone comes out I kno i was to get insurance on it..but i dont kno it i want to pay 5 every month..and have to pay for a new phone if something wrong with it if its a defect or something

[TheHorrorTastic]

@gcaddy24 About $20.00 or so.

[naturallymesmooches]

@TheHorrorTastic You are absolutely right. Out of everything having to pay for another phone if it was lost or broken is not the best idea. I guess you learn from your mistake and I will make sure I know everything about the procedure. Thinking its a good price gave me more problems. Wasn't worth it, since then have gone to T-Mobile and have had no problems. Thanks for watching and commenting.

[quaneequa]

metro pcs is the worst i had brought a blackberry for $280 and the next month my phone bill was $85 and 2 months before that i had lost my phone and i had to pay for a whole new phone because they never told me about the insurance or the backup that saves all your contacts.

[jbsitto]

you shouldent have bought a phone at metro piece of shit in the first place

[brittaiesha89]

Mam you basicly just told us you bought a phone for your son and then wanted to get insurance on it SO blahblah blah...you had to go back to the store and WHAT YOU DONT REALIZE YOU ENDED THE STORY WITH HIM GETTING YOU A NEW PHONE AND NOT PUTTING INSURANCE ON YOUR PHONE...YOU DID NOT GO THERE TO GET A NEW PHONE YOU WENT THERE TO GET INSURANCE PUT ON YOUR SON PHONE...

[naturallymesmooches]

@brittaiesha89 I went to get insurance but they had to give me a new phone in order to do it. I didn't request the new phone. Either way I got the insurance. Would have rather kept the 1st one cause my son had saved stuff but they couldn't do it that way. As long as a got insurance was my main concern.Either way both phones were new...thanks for watching and commenting.

[Kagekid01]

I think that is bullshit that the person at customer service kept insulting your intelligence! And I love when you state, "Well I'm sure he has a cell phone, isn't that what you guys sell here" Haha win!

[naturallymesmooches]

@Kagekid01 lol, thanks for watching and commenting.

[Ravishingberry06]

@Naturallymesmooches Really man that was fast for you guys.. no i still haven't gotten my blackberry we went to the main store again stood in line for 2 hours asked questions see if they had any in stock they said they didn't but they order iwe where going do the 30 dollar over the counter since i really need my phone back for school and work.. but they didn't give us one right now i'm let my mom deal with it since there kinda pissing me off.. i wish i had your metro workers instead of mine.

[naturallymesmooches]

@Ravishingberry06 Man I know how important it is to have for your school. Too bad you had to pay the 30 dollars but at least you will eventually get it. Sorry to hear that you have to go through all this.

[Ravishingberry06]

I would defend metro but they are really being asses like really when the blackberry came out my mom spent 300 almost 400 bucks.. i know crazy plus she put insurance on it since she paid that much for the phone.. it worked fine everything great til last week when it went crazy and froze took it to the main store and they couldnt fix it heck they didnt even want to give us a new phone. which sucks cuz why did we get insurance for that reason.. get different company you might get more problems

[naturallymesmooches]

@Ravishingberry06 Other than that incident I have had no problem since. Actually when my son's blackberry started acting funny he took it to a metro pcs store and they replace it, just had to pay $10.00. It really wasn't the problem of metropcs but an individual dealer. Did you eventually get the new phone or did you lose out?

[btran213]

yeah ms smooches i really don't get that about the damn insurance. why can't you get the insurance later on instead of at the time of purchase? although i did clarify it to the nice sales clerk and she said that i cannot add insurance later on, so i didn't.

pretty much as a customer in metro pcs, you really don't need to see them unless you lost your phone or you wanna buy a new phone. there's really no need jus pay as you go. all the passwords are given at the time of purchase.

[naturallymesmooches]

@btran213 It made me more aware of what to ask next time before I purchase it but at least I was within the 7 day rule and able to get the insurace put on. Because I did not deal directly with a metro pcs dealer is why I had the problem. Otherwise no problem since..

[mskatybabe11]

I'm a metropcs customer and I love there phones and service there is no problem with metro

[naturallymesmooches]

@mskatybabe11 I found out later because I did not use a metro pcs dealer directly, the private dealers can sell their phones anyway they want. At least I was able to get the insurance other than that I love it and have not had any problems since and I go directly to a metro pcs dealer instead.

[reevejohn]

Next time do more research before purchasing ANY product. This day and age there are so many resources available to you to avoid things like this.

[naturallymesmooches]

@bhammett1 How long have you been a customer? How do you like their service so far?

[bhammett1]

I'm a MetroPCS customer myself. They have great deals on their plans but I think we pay for it in the long run.

[naturallymesmooches]

@rKgKevin95 Flat

[rKgKeViN95]

do you just pay 60. plat or wit taxes ?

[naturallymesmooches]

@Applejacks3108 Trust me girl I was saying prayers in between to stay grounded. The only thing that made me feel I was gonna lose my cool is that he was trying to take me for a fool but my persistent paid off and watching Judges reality tv...lol...cause every respond he had I had a question with it which I'm sure he realized that he wasn't gonna get over. Thanks for your comment and watching!

[Applejacks3108]

You are right about keeping your cool dealing with ignorant pple. It is EXTREMELY hard to do when folks are not willing to resonable though. But you are right...

[naturallymesmooches]

@divabrownsugar2010 I did, he was playing me for a fool with that idiotic reasoning that the insurance isn't necessary and how most people don't get it. Are you kidding me?! I must've had stupid written on my forehead and not the small print. Believe me I was not going to walk out of their with it unresolved. They are lucky that I did not have to sick my pitbull husband on them...lol! Thanks for watching!

[naturallymesmooches]

@shari04 They had way many phones cheaper than that but this is a blackberry. My son had priced at other dealers and they were actually over $300. Is that so, when I pick up my new phone I'm gonna ask them that even though I'm planning on paying online, thanks for letting me know that. Obviously they didn't relay that to me either. They definitely didn't want to see me get out my face...lol. Thanks for watching

[naturallymesmooches]

@MrsJdafirstlady You got that right. Work on it cause I had to. Thanks for watching!

[naturallymesmooches]

@holmique I couldn't believe it myself! There was a time when I didn't have this "controlled" tolerance. Thanks for watching!

[divabrownsugar2010]

i had the some problem please get the insurance on the phone because if the phone just stop work you can get a new phone they want you to keep buy phone

[shari04]

$280 for a metro pcs phone?!! that's high! i thought their phones were cheap! i think my tmobile blackberry was the same price or maybe just a little higher! my mom has a metro phone and she doesn't like the fact that every time she goes in to pay her bill they charge her $5 just to pay it! she could pay it free online, but she doesn't bother with the internet like that. glad u didn't have raise hell in there!

[MrsJdafirstlady]

some people are just a HOT MESS! Kudos to you because i do not have the patience for that i am not there yet

[holmique]

Wow!! Such lack of customer service, and respect. I would have went off!!! I worked for a major carrier, and never, would I ever do that! I can't stand Metro PCS anyway!! Good standing up to those idiots!

[btran213]

@holmique yeah i know i hate bad service as much as the next person but the point is metro pcs doesn't really need these mindless customer service reps because shit is useless cuz you don't despute shit cuz you pay a flat rate. can't beat it! also don't expect great service for metro you want great service tmobile has best but you pay more though. metro pcs basically caters to people who want to pay less, bad credit peeps, undocumented illegal immigrants who don't speaka english