Plusnet Broadband - A call centre down t'road - Advertisement

[RossVlogs]

I just got switched from BT to PlusNet and it is faster Thanks a BILLION!

[iMO3x]

What good is a UK based call centre when it's in Yorkshire, those accents are impossible to understand.

do u want tet go downt pub fer a pint i bin workin int pit all mornin

[batman123579]

I use PlusNet and they are very good!

[TheHungryBrits]

Worst internet provider EVER!

[PlusNetTV]

@TheHungryBrits anything I might be able to help with? ^BP

[PERSONIFICATIONOFYAY]

Terrible service. I've been waiting nearly two months for things to get things up and running, but still to no avail. The engineer failed to turn up TWICE and the reps were incredibly rude and unhelpful. Only received the router today and still waiting for the broadband to be activated -- oh, and on top of that: they're raising the prices. STAY AWAY.

[PlusNetTV]

@PERSONIFICATIONOFYAY sorry to hear you've been having problems. Have you a recent support ticket reference you can provide me with so I can see if there's anything I can do to help? ^BP

[PERSONIFICATIONOFYAY]

@PlusNetTV *UPDATE*. Broadband was 'activated' on the 23rd of this month. Guess what? Doesn't work. The router connects perfectly fine, but when I try to surf it suddenly shuts off and disappears from the list of available connections. Works when I plug in the Ethernet, but not the wireless. Again, STAY AWAY. Trust me.

[PlusNetTV]

@PERSONIFICATIONOFYAY give me an hour or so and I'll knock up a quick help article as I suspect I know what's causing that... ^BP

[PlusNetTV]

@PERSONIFICATIONOFYAY sorry for the delay getting back to you. Browse to community dot plus dot net forward slash library and look for the article I've published called 'Fixing wireless compatibility problems with the Thomson 585v8'.

Let me know if it helps ^BP

[PERSONIFICATIONOFYAY]

@PlusNetTV The interface issue was indeed the cause of the drop outs, but I figured this out before you wrote up the article. Thanks for the support anyway :)

[PlusNetTV]

@PERSONIFICATIONOFYAY not to worry, I'm sure the article will come in handy for anybody else suffering the same problem. Glad to hear it's sorted though! :) ^BP

[BlackOpsKiller115]

plusnet the worst brodband ever

[PlusNetTV]

@BlackOpsKiller115 anything in particular that makes you say that? Anything I might be able to help with? ^BP

[Isleofskye]

Just seen the Presenter as a potential contestant on an old "Who Wants To Be A Millionaire".....didn't get through "fastest finger"...

[takineti]

Vile disgusting people that work with them!!!!

[PlusNetTV]

@takineti I've mentioned it elsewhere but is there anything I might be able to help you with? ^BP

[takineti]

@PlusNetTV I don't think you could help, as I've spoken with people from all levels at Plusnet, while I have simply pointed out that I'm not getting the service I paid for, they try to make out I'm being a nuisance or something!!!!! If I were to speak with you, it would probably be in your Plusnet nature to just naturally start being offensive. You give Yorkshire a bad name. Shame on you!!!!

[RossVlogs]

funny how the call centre guy is indian SUBLIMINAL MESSAGE JK

[TheDeathCrasher]

Website says around £3 a month. Probably a very terrible internet then :D

[Techozek]

Plus net is not a good company.

I advise everyone to go with Sky or Virgin Media.

[Flowerthevase]

@Techozek

well maybe not sky internet... I actually changed from sky to virgin media recently because the sky internet was sooo slow.. although virgin media internet is imo one of the best out there

[deeveyboy]

Is that filmed in Gorsforth or yeadon or somewhere round that area???? Someone please tell me!!

[PlusNetTV]

@deeveyboy it was shot in Halifax!

[TheCheerfullNews]

plusnet from yorkshire 10/10 really have reduced my bills by 66%, do answer the phone real quick solved my problem in under 5 mins. cant recommend them enough. five gold stars with a cheery on top.

[floridawhite]

I used to live at that top house when I was a lad in the late fifties and early sixties. 38 Gainest, Halifax - overlooking the Calder Valley and Sowerby Bridge :-)

[quizman1967]

I love the one with t'pigeon on t'wife's head

[12RoundsRecords]

That's my mate! He's called Craig Murray. Check him out, he's a really good stand up comedian.

[JMAsfx]

Surely this company cannot be worse than TalkTalk

[Funkyoh]

Leaving yourself open to negative feedback like this is really bad for your company. Disable comments.

[PlusNetTV]

@Funkyoh all comments are moderated, however we're not in the habit of silencing people who've got bad words to say about us! We want to know if we've done something wrong, at least that way we've the opportunity to put it right!

[Funkyoh]

@PlusNetTV Lol if I was considering switching to plusnet, there wouldn't be a chance after reading all these comments.

[sweetypie000]

their 'help and support' takes days to get back to you even though their tickets say 3 hours

[PlusNetTV]

@sweetypie000 it depends on the nature of your enquiry and what ticket pool your support request is directed to. The standard customer support ticket pool (where most enquiries are directed) currently has 114 tickets in it, the oldest time stamped earlier today at 1.42pm.

[batman2909]

Can you put the broadbeans advert up, that I've heard on Planet Rock? It's very funny!

[PlusNetTV]

@batman2909 there's 6 radio ads in total, we'll upload them when we get a spare minute...

[GreenBitterfly]

@PlusNetTV Thanks!, I like the meat raffle one!

[batman2909]

@PlusNetTV Any progress?

[PlusNetTV]

@batman2909 sadly not I'm afraid. The offers on the radio ads are obsolete and one of them got us into a bit of trouble with the ASA so it's probably not wise for us to publish them here :( ^BP

[JemRoberts]

They could spend a bit less money on fancy adverts and uk based call centres.. and try getting my telephone and broadband to work more than just 4 hours a day!



[JemRoberts]

I'm a plusnet customer, couldn't care less about the advert..I just want a phone and broadband service that doesn't cut off 80% of the day! My wife and I are having what can only be described as an absolute nightmare with these people. We've been customers for about 6 months now and have had problems from the start. But for the last 5 weeks both our telephone and broadband is completely cut off for the whole morning and most evenings from 7pm! (Continued...)

[PlusNetTV]

@JemRoberts sorry to hear you're having problems, do you have a support ticket reference I could take a look at?

[Techozek]

I will never use PlusNet.

Looks like it's Sky Broadband for me.

[Crawshaw18]

Have to admit I didn't expect a social commentary on economic disparity and the like when I watched this funny, light hearted advert. Great location shot as well, my home town :)

[Danny00Short]

im From Yorkshire and every time i see this advert i love it everyone who says there from Yorkshire and fins this ad offensive probably dont live in Yorkshire and need to get a grip

[SuperTruth77]

I'm from Sheffield & would have recognised it more as quintessentially 'Yorkshire' had it been set in the piss-soaked stairwell of a neo-Stalinist block of flats with a terrified pensioner struggling down the stairs, running the gauntlet through gangs of teenagers because the lifts are out of order...

[BeanWayne]

@SuperTruth77 aha i am also from Sheffield, well Rov'rum really ;) your comment is epic! I can fully relate to what you are saying here aha

[domtv3]

FUNNIEST TV ADVERT EVER

[sgtspanner4000]

god damn it! i wish my mates would stop sayin i sound like that, im from lancashire, big difference!

[andrew1212w]

Excellent advert - but I've always liked Heaven 17!

[MadShane5]

The Yorkshire Ripper comes to mind.

[sexyshezza]

@MadShane5 It would only come to the mind of an aconite.

[chloebunj]

@MadShane5 Really? Why would you think of a murderer when watching an amusing advertisement? Extremely strange, if you ask me. In case you haven't noticed serial killers exist all over the world.

[chodemastergeneral]

I thought the idea was to have call centres in places where you can understand the people on the phone...

[sexyshezza]

@chodemastergeneral nowt wrong wi a good yorkshire accent lad....perfectly understandable. nar piss off down't royd pillock!!!

[inkalade1]

think the crap singing of temptation - cradle of filth has made mey ears bleed

[Sheimii]

While Plusnet may be the greatest broadband of all time...they are walking a dangerous fine line with their cultures representations. NOT IMPRESSED! I shall be cancelling my broadband with this company, since they so quite clearly have such little regard for the Yorkshire man outside of mere buffoonery.

[PlusNetTV]

@Sheimii many of us here at Plusnet towers are Yorkshire born and bread (me included) so I'd disagree that we've little regard for our fellow Yorkshiremen.

Having said that, I'm sorry if you find the adverts offensive or insulting, they certainly weren't intended that way!

[Sheimii]

@PlusNetTV Its bred by the way. Congratulations on perpetuating stereotypes of Yorkshiremen being unable to spell, being uneducated etc. Its because of representations like this that causes Northern social mobility to be so low.

So if you are actually from Yorkshire you are actually simultaneously betraying your fellow countymen and condemning them to an endogamous life with little social prospects. BRAVO!!

[PlusNetTV]

@Sheimii apologies for the typo, simple mistake to make and has little to do with my academic upbringing or standard of education. Our adverts are intended as a bit of light-hearted fun aimed at raising awareness of our brand. I can't help but think you might just be taking them (and my replies to your initial comments) a little bit too seriously?

[Sheimii]

@PlusNetTV Usually I'd agree that I'm taking it too seriously...but you have to consider the form in which this representation is being projected. As an advert, the idea is to sell us a product as well as the ideology that leads us to believe that the product is good...(and I'm fine with that being a social reality)...unfortunately your marketing campaign relies on, to sell us Plusnet broadband, (consciously or not) selling us an idea of Yorkshire that is pacified and its light-hearted nature...

[Sheimii]

@PlusNetTV invites us to join in laughing at a particular way of life, which while ultimately inconsequential (as in there's nothing I can do to stop this awful campaign) only reinforces ideologies that were before bubbling under the surface, essentially selling us a rebranded form of social death that only reinforces the public schoolboy takeover of Britain...

[Sheimii]

@PlusNetTV ...If you are actually from Yorkshire then you do yourself a disservice when everyone expects you to be a walking fool, who acts like Jason Manford...and yes this is taking it to seriously, but people are far too eager these days to take things lightly, to be apathetic and go back to sleep in the face of offence.

[normandeplume]

@PlusNetTV I really like this one. And your responses to comments are very good-humoured. You are, for example, to polite to point out that Sheimii can't punctuate: 'their cultures representations' for instance, or 'Its bred by the way.' I was educated in Yorkshire.

[normandeplume]

@normandeplume too polite, of course.

[ItsJaminben]

@Sheimii god stop whinging you absolute fanny, people like you will get offended by just about everything... the whole world can't try and pussy-foot around losers like you. I pity you.

I'm a customer of Plusnet (well their sister company Force9) and they are fine, dunno if they compare speed wise to BT and Virgin because we don't get cable or fiber optics down here anyway but they're fine for me, as I found out half the battle is with your router! slow and connection kept dropping with belkin.

[Szaam]

@Sheimii Little bit of an over-the-top reason to cancel your broadband with them.

[etchells29]

@Sheimii Get a life.

[dankoo12321]

loving his face at 0:15

[tech4156]

garbage

[earthling10]

When I think of Yorkshire Im thinking old people on buses, pasties, the market stalls, greggs, decent nightclubs, permanently grim weather, slower pace of life.

[rexhead]

When you say Yorkshire I think of murderers and dead body's on the moors lol

[chloebunj]

@rexhead Why is that then? If you are referring to the moors murders you may like to check your facts as they occured in Lancashire, not Yorkshire, as were the moors the victims were buried on. Denis Nielson, Rose West, The Suffolk Strangler, Jeremy Bamber, all serial killers, all from the South of England. Bad people and uneducated people exist everywhere. Your remarks are a prime example of the latter.

[Letti126]

His face at 0:15! LOL!

[WILLZVIDS]

Quite Possibly the worst Broadband Company known to man.

[PlusNetTV]

@WILLZVIDS what makes you say that? Are you a customer of ours? Is there anything i might be able to help you with?

[1917redstar]

Couldn't they afford Peter Kaye?

[jimmyjones17]

@1917redstar Peter Kay is from Lancashire, not Yorkshire. Other side of the Pennines. Peter Kay is also extortionate, I know someone who tried hiring him and he wanted £500,000 for 30 mins

[abachani]

Yorkshire Broadband, a facist service for an ignorant market.

[Modrophonic]

@abachani (We Don't Need This) Facist Broadband Thang.

[instantsurgery]

is this borderline racist?

[SuperOddjobs]

Glen's expression and the fact that they've had a disscusion about him interupting him during an advertisement gets me every time. Plus the fact that there playing one of the best songs of the 80s.

[smilerbull]

@SuperOddjobs i couldn't agree more. makes me chuckle no matter how many times i see it. so glad they were showing it alot on skysports during the NFL coverage. cheered me up seen as my team was doing badly.

[Frugalbugle]

Man has two wooden legs at 0.03

[TopCatRiley]

MY MATE IS ON THE BIKE AT 0.02 HAHAHA (he earnt 90£ for being an extra for the day) :D

[sweetypie000]

Be Aware, there is an automatic £25 fee for cessation (cancellation, saying you don't want them anymore after any time period.) They say this is a BT bill - regardless imo who's requesting it because it is plusnet who is charging me.

They never told me about ANY cessation when I signed someone up (a pensioner btw) and I grilled them saying "are there ANY hidden charges" I was totally assured there were none.

GOOD HONEST BROADBAND ? NO, not at all.

source: Me, I pay for two accounts

[PlusNetTV]

@sweetypie000 the cessation fee is only applicable if the broadband is fully 'switched off', it isn't applicable to customers who leave us for another broadband provider that uses the BT network. There's more info about it on our website. If you signed up online then it's referenced in the T's & C's you agreed to, if you signed up over the phone then it's referenced in the T's & C's that were emailed to you.

[sweetypie000]

@PlusNetTV I signed up on the phone and clearly, and repeatedly asked the sales person at plusnet of all and any likely fees incurred if I didn't continue with the connection due to my dad having cancer.

The fact of the matter is plusnet, like any other ISP will do anything to get a customer so the advert of "good honest broadband" does not hold true in my case

tnx, bye

[xSaz1986x]

hehe love this advert, totally random but definitely lolsome....love how he cuts him off...

[onlynorris]

Has to be one of the best adverts this year. Totally random. Heaven 17 have got a great sense of humour to do this. Good on them.

[ColourOfSpring]

I've never been closer... I've tr... ><

Ha ha ! Brilliant ! Love Heaven 17 !

[LebaneseBrit]

Yorkshire Terrier farts at 0:01

[aljenaero]

about time i get to see this... it was good to on set when this was being filmed

[spendiculous]

The girl in the top right corner of the call centre has the most amazing chin . . EVER, stunnin'

[karatebuff]

This advert is quality just love how he cuts him before they can even get the first line in.

[danrobbo]

Billie Godfrey is the female vocal she is awesome!

[LebaneseBrit]

This advert is fantastic!

Heaven 17 in Gainest is the funniest thing ever.

[ste198305]

Hmmm...shame that there sales team put me off! when asked are ALL your call centres uk based, i was told NO, that some customer service calls are dealt with in south africa, and that there sales and retentions teams are uk based! Very misleading advert!

[PlusNetTV]

@ste198305 whilst that *was* the case, it isn't any more. Take a look at the recent blog article over at community dot plus dot net.

[ste198305]

@PlusNetTV That's good to hear, and just so annoying that i contacted to come to plusnet because it was advertising being in the uk, but like i mentioned before due to a member of staff on the 15th telling me that they were not all uk based it put me off. If only they knew that 2 days later it would all be back in the uk!

[feline1973]

lol I can't imagine why Ian Craig Marsh decided he didn't want to be in Heaven 17 any more!

[pri6oner]

Lol, Absolutely fantastic advert, heaven 17 are fab! Love Glenn Gregory's grin and nod at the end!! Lmao! :-)

[Dietryingproductions]

Oh dear, Plusnet. Oh dear. xD Now I'm scared to go to work

[StuffedDom]

its joel farland!!

[chrisdoney]

Quality!

[adamtemp64]

Uk only call centres rock