Horrible company (DSG group) - Please dont make the same mistake as me -Brand new laptop 3 days ago,took it back today because of a problem with DVD drive - They didnt want to know.TECH guy was clueless and rude.He was telling me complete lies - unfortunatly for him,computers have been my hobby since the late 70s and his bullshit probably washed with complete novices - But not with me.Ask for refund - Refused.Asked for replacement -refused.They are crooks,end of.
I can't believe I used to work for this place - I was so glad to leave and I used to feel a sense of nostalgia everytime I stepped into my old branch to buy something (Staples Corner, London), but after seeing this, posted whilst I was working there, forget it.
I remember advising a colleague "You could do better than PC World CSA with a 2:1 in business management" to which a manager replied "Dont diss the company!" lol... Retail, I feel for those still stuck there.
I can't believe I used to work for this place (Staples corner branch, London). The amount of PC Perf I had to sell geez... I'm so glad I left I sometimes go to buy a few things and feel slightly nostalgic but after watching this - no chance.
I remember chatting to a colleague in the staff room bout his degree, and I was like "you could do better than PC World with a 2:1 in Business Management" to which my over-hearing manager replied "hey dont diss the company!"
pile of shit company, no such thing for free, when you buy there if you want just the laptop they will prop throw you out. They have a till system called eclipse which has a customer offer tab. When you click this in a odd occasion they may be a free case, usb, hard drive etc they use this as the tool to get you to repeat spend its all a con. Windows 7 is dumbed down so much it basically is a corporate o/s leading you straight back to the likes of best buy pc world. get a mac
I have several Macs and I asked if this software application would work under parallels desktop in Mac OS X, I of course knew it would but i was testing them. It was a PC app but parallels desktop virtualises a windows environment. he said no its for PC's only and with that after about 5 mins he tried to make me purchase a crap PC, yeah as if your not gonna make me switch from mac to PC, massive down grade. Its like buying a Rolls Royce phantom and then being made to buy a Skoda lol
My experience with PC World's tech support "TheTechGuys":
Last February my Advent laptop broke and since it was (SHOCK HORROR) bought from PCW, we took it there.
For the next 4 months we spent countless journeys going there because their 2 methods of either reinstalling Windows or replacing the HDD didn't do anything.
Finally, after 4 MONTHS!! they figured out the problem, it was the motherboard, but seriously, it took them 4 MONTHS to get it fixed. Avoid them at all costs.
i just bought a laptop from pc world..i refused to give any of my details and refused to let them take my card and put it in the machine, i refused any extra insurance and put them right on a few things when they didnt like it...they couldnt get me out the shop quick enough....you wouldnt believe why they need these details so much....
@Dregann Same company.As my experience proved today.I was warned about PC World by many,many people - Like an idiot i didnt listen.And ive paid the price - I'm registered blind (so excuse spelling errors) and it took me over a year to save for this laptop.3 days old and they refuse to admit there is a fault with it.They refused me a replacement and a refund - I'm disgusted that this sort of stuff still goes on today.They take your money and run .Crooks.Incredibly rude staff as well.AVOID !!!!!
Hey, you're ringing up the shit call centre I used to work at, i quit because of how shit PC world is but now; due to the recession I'm working in a PC World store and fucking hate it.
:O utter bollocks tech guys are no good anyway you tell them what you have done and they tell you to do it again ???? when you know its going to need picked up for repair
Me too, it's so much better to build your own because you know what to replace if things break, and you can understand how to fix problems by yourself.
PC World! Boycott them. Just put this company out of business. Only way this greedy company will learn and pay the price for skrewing over countless customers and the misery they caused.
Ha nice one. You are a legend. Is there such a thing as a happy pc world customer? I'd love to meet one. That and someone at pc world who knows what there talking about. That'd be the day.
Hi, i have had the same problems with pc world, i have brought many computers from there but there are always troble with them, i have now come across a company in Kent, Bromley, there services are great, they built pcs, repair and service home and business users, better then PC World, i would never go back there again as now i have found PC Hospital. heres there number: 08456434150 . its a basic line rate, give them a call, you wont be disappointed!! 73, Burnt Ash Lane, Bromley,Kent, BR1 5AA
I worked for PC world but quit because they were terrible in so many aspects. Their training courses are asinine, their staff are people off the street, the prices are absolutely crazy and they are managed by over paid idiots with NO knowledge or experience. How the company survives i dont know.
I agree, alot of the advicers know nothing. I would not buy from them, they seem to think that customers should buy what they tell them to, not what the customer wants. Alot or some of the people who manage them are just power crazy and purely idiots who probably could not get work else where. The company is just crap.
Yerh you said that right. Fucking PC World is a shit company. Even with the credit drunch there doing alright. Must have alot of idot buyers aswell then. Id stick to back street PC shop owners. Leats most of them know what there doing.
True about the back street shops, don't go to Tezco in Milton Keynes though, it took 4 months from the day my DVD drive stopped playing the second layer of DVDs to get a refund, I asked him to test it, he took it and placed it back on the shelf with a reduced price, I told him to test it and he didn't test the actual problem, I asked for a replacement and he would only give me a slower, cheap model.
Finally I got him to give me a full refund but he wasn't happy about it.
omg this is so right i brought a pc 5 months ago and its crashed like seven times till this day now all the time i ring the techguys i get the answer do a full ssystem restore wtf its 5 months old now oma ring the number you rang due to packard bells cusomer support is the techguys wtf a CIRCLE so know really i want an exchange ill keep ya posted
My personal opinion is that you should build your own computer, then you don't hav to deal with shitty companies like PC world, and if u r goin to BUY one. AVOID PC WORLD!!
i work for them pays shit, GM are shit, there isnt really good deals. and not every1 knows how to build there own pc azkerr or fix it if it breaks either.
Dont buy SONY from Pc world they dont help you atall and tell you to contact SONY. Who then tell you to basically go away and talk to PC world because the warranty is from them. But basically dont buy anything from them, there usless!
i have to make this comment.....i work in pc world and i have for 2 years. back when this video was current i agreed. but its not like this anymore. dispite what people think, we work for minimum wage, get no bonuses and have rediculus targets to meet. within the last 6 months, ALOT is being done for the customer, EVERYTHING we do is to try and makke the customer feel happy with us. but this annoys me, we work hard (well some of us) and what would u do for minimum wage?
Wow PC World not only have crap service, but are retardatingly ignorant. So many other companies can supply a replacement without replacement cover while PCW twats cant be bothered to do shit after you've payed for their monthly service. And they dont know a fucking thing about computers. They're still selling the Eee PCs 900 range for release prices and dont even know about the new 1000 range which everyone is selling out right now. What kind of fucktard does market research for them I wonder?
Have returned my laptop to PC World 4 times for backlight problem. They didnt even replace it even after it took them 7 weeks to repair. Absolutely CRAP after sales.
I have had some bad experiences from pcworld myself. I have brought a fair amount of headsets and routers from them before and when i got them home and checked them out something was wrong with all of them so i had to go back and get a refund very frustrating. I don't know why they supply faulty goods to consumers i really don't very poor company.
i work at PC World, im not there cos i enjoy it, im there cos i need the money, just work there for yourself, dont bother caring about the company itself. Managers make you push PC Performance on customers but i dont bother. Do it for the money!
The sad truth is never purchase any computer, laptop, or components from PC World. They are the cowboy's of the computing industry, who over charge, mislead, and sell awful products often to those who know no better. Thankfully, I've heard they are in some deep brown stuff financially.
Bought my first PC from PC world.... they sent it with a cracked monitor stand, and were totally useless in organising a replacement.... in fact one of their staff chose to deliver it to me in his time off. They also added more memory to my ..fk-ard bell and I later discovered that they hadn't even plugged it into the motherboard properly.....Bunch of cowboys if you ask me
Pc World has major issues. So do lots of major consumer companies. they are all making loads of money out of 'extras' like you are talking about. Do you think it is by chance that they have invested heavily into something which is going to give them the best return (ie high income from poor 'customers' and low service/help from PC WORLD) ?
First off, chunkspunker, its queue, not cue you retard. thats a stick you use to play snooker or pool, so don't call him an oxygen stealer, go to school or something.
Second I totally totally feel this guy's pain. I have to try sell it over and over again, this same product to every type of customer, with no benefit to me at all cuz we don't get any sort of commision at all. Every single person at my work is looking for another job cuz of it.
if people are stupid enough to take the service then who cares, you probably give them a month for free and tell them to cancel it so who cares, you seem like a fuckin' mug anyway.
I said you was a twat in another post...I think you need technical help with the removal of all the feed back you've got in this post....Have you left yet ?
I dislike it how some people *seem* to think all PC World staff are usless,quite alot of staff know what they are talking about (alot of them get empolyed in proper IT based work later on in there working lives).Plus I was waiting for another customer service, from another bussiness for 12mins.They are busy,you are not the only person on the planet.
I think alll PC World adverts should be banned. I'm fed up to watch underpaid so called 'actors' pretending to know so much about what they sell....I bet if you asked the idiot on the advert 'So come on, What does intel core2 duo actually mean?' He'd be stumped. extremely annoying adverts, and crap service to boot.
However, I (as everyone, I'm sure) has been told in training that PCP will kick ass, solving all the customer's problems. THIS is proof that this is not the case. I'll certainly find it harder to get people to buy this 'great' service. And I'll be returning here soon to see if any people have had any bad experiences. Oh, Norton DOES suck balls indeed, go NOD32, my personal favourite.
Aside from making me chuckle, this video did surprise me. Now, as a PC World sales assistant, I do have a few...problems with the way things are run, both regarding staff care and store policy.
Why you would want to go to a store that sells products that are flawed. The systems they sell are for users who know very little,poor mboards with Celerons, but hey you have 300 Gb hard drive and a 19 inch fs. I know they also sell P4 and stuff, BUT THERE IS ALWAYS A TRADE OFF SOMEWHERE. Where in the world,indeed,no sympathy for your obvious poor judgement.YOU WOULD GET BETTER ADVICE IN WOOLIES & LIDL,(They also retail pc's).
"sell services that ABSOLUTELY DO NOT EXIST.",is that like selling you computers that do not do there job with misleading advice,(see Which). I know what you were getting at, the reason you could not get through is so many people buy their shit and it fails or their anti virus expires and they are unaware..pc world are shody, start to finish, tell me one product they sell cheaper than any other pc retailer..you cant..
I dislike it how customers think all staff to know everything, but know the feeling, if they offed good service it would be hell alot easier to sell the product.
I worked for PC World and there was a legend there once it was written in stone and had a sword attached to it - her name was customer service. Then I found out she didn't exist when I had to replace my screen and it took them eight hours instore to do that. The managers are useless and incapable of making a decision without having their hand held. One of the worst retailers around and that's any store that's part of the Dixons Stores Group whether it be PC World, Dixons or Currys.
I'm shocked, I work for PC World, and am allways postive about the support line. It really annoys me that I've sold many hundreds of units with PC Performance and the service being crap. But having said that I don't know any computer company who has a competent tech support.
and if you already have pc performance dont phone the normal number that you phone for support use this one: 0800 0565732 its the same line but its free. cheeky bastards
i also work at pc world and its all true, Pc world dont even look after their staff so what makes you think they will look after you?
i have worked there for 6 years now (god knows why) and constantly they are finding new ways to cut our wages. Pc performance was cheaper when i first started than what it is now.
If you check the pc performance website it now lists live chat and remote assistance as services but they are no where to be found. The leaflet is pants and I was simply following instructions from my manager and sales coach.
As bad as this is, it is not PCW directly-Capita run the call centre. Just to make everyone feel better-the field engineers get nearly same service. The PCPerformance actually pays for the field visit & parts not the telephone calls as anyone can call the helpline<cough>
I agree with what you say. The video doesnt portray this very well but every call centre has its bad days. My main gripe was that I'd been selling non-existent services for the last 10 months. I notice now the pc performance support site now lists a live chat facility and full remote service but doesnt tell customers anywhere how to get it.
If you think it is so bad why didn't you take it higher up to trading standards or something? Get proof and bring it to someone in authorities power. Why post it on Youtube? Not that I'm saying don't USE Youtube, but for this matter why broadcast it here and do yourself out of being able to make any difference?
its just part of my vblog and something I felt strongly about it. As an employee, I felt very disappointed in the whole company. I'm not bothered about my job or making a difference but I suspect it will make a difference in some way.
Well Done! A PC World Employee, With Not Only the Courage To Tell The Truth, But Who Actually Cares About People. It's A Shame There Are Not More Honest People Like You in the 'PC World'
Horrible company (DSG group) - Please dont make the same mistake as me -Brand new laptop 3 days ago,took it back today because of a problem with DVD drive - They didnt want to know.TECH guy was clueless and rude.He was telling me complete lies - unfortunatly for him,computers have been my hobby since the late 70s and his bullshit probably washed with complete novices - But not with me.Ask for refund - Refused.Asked for replacement -refused.They are crooks,end of.
mulder3035 1 year ago
The phone menu system for PC Word is horrible! Takes ages to get through to someone.
andrew84uk 1 year ago
and apple are selling the ipad exclusively with these assholes rather than John Lewis
beggars belief
i wouldn't buy a lightbulb at piece of crap world
flappospammo 1 year ago
I can't believe I used to work for this place - I was so glad to leave and I used to feel a sense of nostalgia everytime I stepped into my old branch to buy something (Staples Corner, London), but after seeing this, posted whilst I was working there, forget it.
I remember advising a colleague "You could do better than PC World CSA with a 2:1 in business management" to which a manager replied "Dont diss the company!" lol... Retail, I feel for those still stuck there.
chappelle87 1 year ago
I can't believe I used to work for this place (Staples corner branch, London). The amount of PC Perf I had to sell geez... I'm so glad I left I sometimes go to buy a few things and feel slightly nostalgic but after watching this - no chance.
I remember chatting to a colleague in the staff room bout his degree, and I was like "you could do better than PC World with a 2:1 in Business Management" to which my over-hearing manager replied "hey dont diss the company!"
I'm gona graduate, and take over
chappelle87 1 year ago
They were looking to charge someone I know £50 to reinstall the OS.
This is without saving any of her files or anything like that.
I'm not even a amazing computer person, and I've been able to sort out the stuff wrong with the laptop.
ocelotrevs 2 years ago
i work there, i hate working there.
IBlameEdison 2 years ago
norton IS the worse fucking virus. there are so many wrongs it can do you. HDD boot problems, internet conectivity problems and so on
SoldierCyfix 2 years ago
hahah funny PC World's suck ass iv got a alienware buy dell or alienware
mcrex12 2 years ago
pile of shit company, no such thing for free, when you buy there if you want just the laptop they will prop throw you out. They have a till system called eclipse which has a customer offer tab. When you click this in a odd occasion they may be a free case, usb, hard drive etc they use this as the tool to get you to repeat spend its all a con. Windows 7 is dumbed down so much it basically is a corporate o/s leading you straight back to the likes of best buy pc world. get a mac
johnthekingsingh 2 years ago
PC World is fucking dire, selling DDR2 600MHz RAM for £60? muahahahahahahahahhahahaha
raruenify 2 years ago
I have several Macs and I asked if this software application would work under parallels desktop in Mac OS X, I of course knew it would but i was testing them. It was a PC app but parallels desktop virtualises a windows environment. he said no its for PC's only and with that after about 5 mins he tried to make me purchase a crap PC, yeah as if your not gonna make me switch from mac to PC, massive down grade. Its like buying a Rolls Royce phantom and then being made to buy a Skoda lol
macnerd93 2 years ago
My experience with PC World's tech support "TheTechGuys":
Last February my Advent laptop broke and since it was (SHOCK HORROR) bought from PCW, we took it there.
For the next 4 months we spent countless journeys going there because their 2 methods of either reinstalling Windows or replacing the HDD didn't do anything.
Finally, after 4 MONTHS!! they figured out the problem, it was the motherboard, but seriously, it took them 4 MONTHS to get it fixed. Avoid them at all costs.
Darkspy946 2 years ago 2
i just bought a laptop from pc world..i refused to give any of my details and refused to let them take my card and put it in the machine, i refused any extra insurance and put them right on a few things when they didnt like it...they couldnt get me out the shop quick enough....you wouldnt believe why they need these details so much....
DARKnDODGY 2 years ago
PC World is a part of Curry's. Basically CRAP!!! Worse than Comet, who I work for, who are WORSE! even I dont understand what i just said!!!
If ya buy a PC don't buy the extra cover do ya own research! Which is basically your on ya own!
neild555 2 years ago 2
This video is old, service is old
Dregann 2 years ago
@Dregann Same company.As my experience proved today.I was warned about PC World by many,many people - Like an idiot i didnt listen.And ive paid the price - I'm registered blind (so excuse spelling errors) and it took me over a year to save for this laptop.3 days old and they refuse to admit there is a fault with it.They refused me a replacement and a refund - I'm disgusted that this sort of stuff still goes on today.They take your money and run .Crooks.Incredibly rude staff as well.AVOID !!!!!
mulder3035 1 year ago
Hey, you're ringing up the shit call centre I used to work at, i quit because of how shit PC world is but now; due to the recession I'm working in a PC World store and fucking hate it.
Gooderz21 2 years ago
this is histericle but now in currys and pc world you can use a insurance thing called WhatEverHappens which is much better ! =D
TRazieLT1GoW2 2 years ago
:O utter bollocks tech guys are no good anyway you tell them what you have done and they tell you to do it again ???? when you know its going to need picked up for repair
wrightyi89 2 years ago
PC World are the reason to buy a MAC
busby1968 2 years ago
do not buy a cumputer from pc world they are a bunch of clowns i had the same problem the people who work there
if found in the store do not speak english but can say sorry i can not help you
boycott the fuckers ,iwill never buy a bolt from them again
alilapointe1 2 years ago
im so happy i didnt buy my first pc there..
instead i build i custom 1 and im so happy with it!
SpikeyBoiCahir 2 years ago 2
Me too, it's so much better to build your own because you know what to replace if things break, and you can understand how to fix problems by yourself.
G1NZOU 2 years ago
haha who'd buy anything from pc world anyway its run by spotty teenages who dont even know how to use a fucking pc
6EELZE6U6666 2 years ago
PC World! Boycott them. Just put this company out of business. Only way this greedy company will learn and pay the price for skrewing over countless customers and the misery they caused.
london2resistance 2 years ago
"Norton is properly your problem anyway... didnt work.." hahaha ! True True!
kadin27 2 years ago
Ha nice one. You are a legend. Is there such a thing as a happy pc world customer? I'd love to meet one. That and someone at pc world who knows what there talking about. That'd be the day.
crazymaniac123 3 years ago
They SUCK LMAO
EX-Employee :D
furnesspoker 3 years ago
Hi, i have had the same problems with pc world, i have brought many computers from there but there are always troble with them, i have now come across a company in Kent, Bromley, there services are great, they built pcs, repair and service home and business users, better then PC World, i would never go back there again as now i have found PC Hospital. heres there number: 08456434150 . its a basic line rate, give them a call, you wont be disappointed!! 73, Burnt Ash Lane, Bromley,Kent, BR1 5AA
HCooperPilot 3 years ago
I worked for PC world but quit because they were terrible in so many aspects. Their training courses are asinine, their staff are people off the street, the prices are absolutely crazy and they are managed by over paid idiots with NO knowledge or experience. How the company survives i dont know.
keeperofthecheese 3 years ago 10
haha sounds like my old work, i used to work for comet, and it is the very same i quit because i just felt i was'nt getting anywear with the company.
xeningti 2 years ago
I agree, alot of the advicers know nothing. I would not buy from them, they seem to think that customers should buy what they tell them to, not what the customer wants. Alot or some of the people who manage them are just power crazy and purely idiots who probably could not get work else where. The company is just crap.
234566tgvb 2 years ago
Yerh you said that right. Fucking PC World is a shit company. Even with the credit drunch there doing alright. Must have alot of idot buyers aswell then. Id stick to back street PC shop owners. Leats most of them know what there doing.
SteveoMagician 2 years ago
True about the back street shops, don't go to Tezco in Milton Keynes though, it took 4 months from the day my DVD drive stopped playing the second layer of DVDs to get a refund, I asked him to test it, he took it and placed it back on the shelf with a reduced price, I told him to test it and he didn't test the actual problem, I asked for a replacement and he would only give me a slower, cheap model.
Finally I got him to give me a full refund but he wasn't happy about it.
Never shop at Tezco.
G1NZOU 2 years ago
omg this is so right i brought a pc 5 months ago and its crashed like seven times till this day now all the time i ring the techguys i get the answer do a full ssystem restore wtf its 5 months old now oma ring the number you rang due to packard bells cusomer support is the techguys wtf a CIRCLE so know really i want an exchange ill keep ya posted
HAVEK1986 3 years ago
My personal opinion is that you should build your own computer, then you don't hav to deal with shitty companies like PC world, and if u r goin to BUY one. AVOID PC WORLD!!
azkerr01 3 years ago
i work for them pays shit, GM are shit, there isnt really good deals. and not every1 knows how to build there own pc azkerr or fix it if it breaks either.
starisgdogg 2 years ago
Its awful that you have to sell this to customer knowing what bollocks it is. Have you got a new job yet?
TheBenFromEngland 3 years ago
Dont buy SONY from Pc world they dont help you atall and tell you to contact SONY. Who then tell you to basically go away and talk to PC world because the warranty is from them. But basically dont buy anything from them, there usless!
TheBenFromEngland 3 years ago
i have to make this comment.....i work in pc world and i have for 2 years. back when this video was current i agreed. but its not like this anymore. dispite what people think, we work for minimum wage, get no bonuses and have rediculus targets to meet. within the last 6 months, ALOT is being done for the customer, EVERYTHING we do is to try and makke the customer feel happy with us. but this annoys me, we work hard (well some of us) and what would u do for minimum wage?
GUNITuk06 3 years ago
Wow PC World not only have crap service, but are retardatingly ignorant. So many other companies can supply a replacement without replacement cover while PCW twats cant be bothered to do shit after you've payed for their monthly service. And they dont know a fucking thing about computers. They're still selling the Eee PCs 900 range for release prices and dont even know about the new 1000 range which everyone is selling out right now. What kind of fucktard does market research for them I wonder?
angleisthebest 3 years ago
Have returned my laptop to PC World 4 times for backlight problem. They didnt even replace it even after it took them 7 weeks to repair. Absolutely CRAP after sales.
casper5474 3 years ago
I have had some bad experiences from pcworld myself. I have brought a fair amount of headsets and routers from them before and when i got them home and checked them out something was wrong with all of them so i had to go back and get a refund very frustrating. I don't know why they supply faulty goods to consumers i really don't very poor company.
dsamara19 3 years ago
thanks man , i applied on line today for a job at P.C World, is it really that bad ??
steveomixed 3 years ago
i work at PC World, im not there cos i enjoy it, im there cos i need the money, just work there for yourself, dont bother caring about the company itself. Managers make you push PC Performance on customers but i dont bother. Do it for the money!
VivaElMojo 3 years ago
The sad truth is never purchase any computer, laptop, or components from PC World. They are the cowboy's of the computing industry, who over charge, mislead, and sell awful products often to those who know no better. Thankfully, I've heard they are in some deep brown stuff financially.
DirectorMeh 3 years ago
i wouldnt be suprised if it is policy to keep people on hold (at 10p per minuate)
hurtgrunt 4 years ago
i fucking hear this... work at pc worlf myself and pc performance is fuckin bull shit ive stopped tryin to sell it, if i get kicked out or ipi idc..
shutdown112 4 years ago
I waited about 6 weeks for them to replace my DVD Drive and when I went back the third time after 6 weeks they then finally replaced it when
I was actually there. They got it of a shelf!
semplew 4 years ago
PCW = wankers there T.V Ad's crak me up, free norten? its all about AVG
wapzap 4 years ago
So where does should Joe Public go to instead?
ElspethSquidbody 4 years ago
Bought my first PC from PC world.... they sent it with a cracked monitor stand, and were totally useless in organising a replacement.... in fact one of their staff chose to deliver it to me in his time off. They also added more memory to my ..fk-ard bell and I later discovered that they hadn't even plugged it into the motherboard properly.....Bunch of cowboys if you ask me
PJFatbottom 4 years ago
A lot of my customers have had GREAT experience with PC performance, but hey if a few kids complain on youtube about it - it must be bad -_-.
jwateverusay 4 years ago 4
Pc World has major issues. So do lots of major consumer companies. they are all making loads of money out of 'extras' like you are talking about. Do you think it is by chance that they have invested heavily into something which is going to give them the best return (ie high income from poor 'customers' and low service/help from PC WORLD) ?
Maximus19720 4 years ago
PC world suck.
clownheads 4 years ago
First off, chunkspunker, its queue, not cue you retard. thats a stick you use to play snooker or pool, so don't call him an oxygen stealer, go to school or something.
Second I totally totally feel this guy's pain. I have to try sell it over and over again, this same product to every type of customer, with no benefit to me at all cuz we don't get any sort of commision at all. Every single person at my work is looking for another job cuz of it.
bigduncs 4 years ago
a cue yeah? retard. its queue...
bigduncs 4 years ago
hehe quality, just like Product Support at Currys.
cubeeightytwo 4 years ago
if people are stupid enough to take the service then who cares, you probably give them a month for free and tell them to cancel it so who cares, you seem like a fuckin' mug anyway.
geekukuk 5 years ago
I said you was a twat in another post...I think you need technical help with the removal of all the feed back you've got in this post....Have you left yet ?
charlieoscar09 5 years ago
LOL, this is great!, i feel the same, i had to sell that shit, glad i left Pissy World for a better job...!
lightninfast 5 years ago
I dislike it how some people *seem* to think all PC World staff are usless,quite alot of staff know what they are talking about (alot of them get empolyed in proper IT based work later on in there working lives).Plus I was waiting for another customer service, from another bussiness for 12mins.They are busy,you are not the only person on the planet.
r44233sdhhy 5 years ago
I think alll PC World adverts should be banned. I'm fed up to watch underpaid so called 'actors' pretending to know so much about what they sell....I bet if you asked the idiot on the advert 'So come on, What does intel core2 duo actually mean?' He'd be stumped. extremely annoying adverts, and crap service to boot.
SnowyAstra 5 years ago
Who would have thought that actors are in fact, acting. Colour me surprised.
sheepdemon1982 5 years ago
bet you got a discount on your projector and screen tho ;D
slik1983 5 years ago
The screen is my bedroom wall and the projector was clearance at £229 :D
ukswimboi 5 years ago
However, I (as everyone, I'm sure) has been told in training that PCP will kick ass, solving all the customer's problems. THIS is proof that this is not the case. I'll certainly find it harder to get people to buy this 'great' service. And I'll be returning here soon to see if any people have had any bad experiences. Oh, Norton DOES suck balls indeed, go NOD32, my personal favourite.
DiabolicalJC 5 years ago
Aside from making me chuckle, this video did surprise me. Now, as a PC World sales assistant, I do have a few...problems with the way things are run, both regarding staff care and store policy.
DiabolicalJC 5 years ago
Why you would want to go to a store that sells products that are flawed. The systems they sell are for users who know very little,poor mboards with Celerons, but hey you have 300 Gb hard drive and a 19 inch fs. I know they also sell P4 and stuff, BUT THERE IS ALWAYS A TRADE OFF SOMEWHERE. Where in the world,indeed,no sympathy for your obvious poor judgement.YOU WOULD GET BETTER ADVICE IN WOOLIES & LIDL,(They also retail pc's).
caine7sfg 5 years ago
Your comment has absolutely NOTHING to do with this.
I'm not questioning PCW's market or client base.
I'm slamming them for telling me to sell services that ABSOLUTELY DO NOT EXIST.
ukswimboi 5 years ago
"sell services that ABSOLUTELY DO NOT EXIST.",is that like selling you computers that do not do there job with misleading advice,(see Which). I know what you were getting at, the reason you could not get through is so many people buy their shit and it fails or their anti virus expires and they are unaware..pc world are shody, start to finish, tell me one product they sell cheaper than any other pc retailer..you cant..
caine7sfg 5 years ago
I dislike it how customers think all staff to know everything, but know the feeling, if they offed good service it would be hell alot easier to sell the product.
123HGJD 5 years ago
I worked for PC World and there was a legend there once it was written in stone and had a sword attached to it - her name was customer service. Then I found out she didn't exist when I had to replace my screen and it took them eight hours instore to do that. The managers are useless and incapable of making a decision without having their hand held. One of the worst retailers around and that's any store that's part of the Dixons Stores Group whether it be PC World, Dixons or Currys.
ladooboy 5 years ago
I'm shocked, I work for PC World, and am allways postive about the support line. It really annoys me that I've sold many hundreds of units with PC Performance and the service being crap. But having said that I don't know any computer company who has a competent tech support.
martingalton 5 years ago
and if you already have pc performance dont phone the normal number that you phone for support use this one: 0800 0565732 its the same line but its free. cheeky bastards
openebookrandom 5 years ago
i also work at pc world and its all true, Pc world dont even look after their staff so what makes you think they will look after you?
i have worked there for 6 years now (god knows why) and constantly they are finding new ways to cut our wages. Pc performance was cheaper when i first started than what it is now.
check tips below
openebookrandom 5 years ago
Big shout out to the LEEDS PCW massiv crew!
Dont work to hard =)
ukswimboi 5 years ago
Someone obviously didn't read the PC Performance leaflet...
samhogy 5 years ago
If you check the pc performance website it now lists live chat and remote assistance as services but they are no where to be found. The leaflet is pants and I was simply following instructions from my manager and sales coach.
ukswimboi 5 years ago
Superb! Well done for being honest, I hate pc world support line to, it took me 24 mins till I was answered on the pay service line
cnetwork 5 years ago
As bad as this is, it is not PCW directly-Capita run the call centre. Just to make everyone feel better-the field engineers get nearly same service. The PCPerformance actually pays for the field visit & parts not the telephone calls as anyone can call the helpline<cough>
TheTechTwits 5 years ago
I agree with what you say. The video doesnt portray this very well but every call centre has its bad days. My main gripe was that I'd been selling non-existent services for the last 10 months. I notice now the pc performance support site now lists a live chat facility and full remote service but doesnt tell customers anywhere how to get it.
ukswimboi 5 years ago
Well done you! At least an employee who cares that he is being made to sell shit service!
If they sack you, I'll give you a job!
marko2807 5 years ago
UPDATE PLEASE
pcworldusa 5 years ago
If you think it is so bad why didn't you take it higher up to trading standards or something? Get proof and bring it to someone in authorities power. Why post it on Youtube? Not that I'm saying don't USE Youtube, but for this matter why broadcast it here and do yourself out of being able to make any difference?
meandi17 5 years ago
its just part of my vblog and something I felt strongly about it. As an employee, I felt very disappointed in the whole company. I'm not bothered about my job or making a difference but I suspect it will make a difference in some way.
ukswimboi 5 years ago
Fair enough I guess. Things like that irk me as well. But you usually find that there is not a lot that will be done about it...oh well.
meandi17 5 years ago
If they sack me I'll have plenty more to say.
/me quickly makes a copy of videos and pics recorded with the mobile whilst at work =)
ukswimboi 5 years ago
P.S If They Sack You, It's Their Loss!!
leftofleft 5 years ago
Well Done! A PC World Employee, With Not Only the Courage To Tell The Truth, But Who Actually Cares About People. It's A Shame There Are Not More Honest People Like You in the 'PC World'
leftofleft 5 years ago
ok 2 things.
1. The half naked 3 year old being projected onto the wall behind me, is me.
2. The video is bound to get me sacked, though I fail to see why.
ukswimboi 5 years ago