I just got off the phone with AT & T and told them they need to steer their customers in this direction to troubleshoot this problem or their going to start loosing customers. Uverse is a nice system so long as it's working correctly. However it is very sensitive to electrical interference, whether from your house or even some street/public works utility or lighting near your home. Troubleshoot your light fixtures before you cancel your account. I absolutely understand how frustrating this is.
I had very similar problems with pixelation, freezing and audio problem. I discovered after 3 months of this my problem was a dusk till dawn/ sensor light fixture that I had outside my front door. I started using a certain brand of CFL light bulbs and it was not meant for that fixture. It was also causing buzzing on my phone line after any lengthy or extensive conversation past 5 minutes of so. So check your light fixtures and if your using CFL's switch back to conventional light bulbs.
So we just got this internet and cable from att .... Terrible, it mutes outta the blue the only way to fix.it is to reset the box . The receiver doesn't fast forward even when I'm holding the remote 1 inch away... This happens way too frequent ! Anyone else have that problem
Let me pipe in here with my experience. No doubt about it...you have to continuously rehash your story over and over. I've had U-verse since I bought my home in the Antelope Valley- Palmdale, CA circa July of 2008. I had little minor glitches here and there since then till about 3 months ago. That's when I started having the same problem as what you have displayed. My problems happen mostly in the evenings. The other thing I'm really fed up about is the cost of service has gone up (cont)
and the quality has gone way down. Any of the on demand stuff in the evening ...fugetaboutit(!!) that freezes up worst than the regular programing. They recently changed me over to digital voice for phone service that way I have all three services on one bill- Digital voice (Phone), U-verse internet, and U-verse Television. Now any call I make in the evening that goes longer than 5-8 minutes, I get this annoying buzzing on the line whether on a cordless house phone or a hard line. Fed upinCali
Stop being a Stupid DumbAss... call customer support 1-800-288-2020, voice promts will ask for telephone # enter it, then say Exsisting Uverse, Then Billing, Tech Support or Cancelations. Stop being Pricks.
I had the same problem tell I did some research. It turns out to be the HDMI input causes pixilation and freezing. What I did was remove the HDMI cable and replaced it with the Y-Pb-Pr cable. Make sure you have audio cables in hand. It worked for me, maybe it will work for you.
well uverse is still a new thing to the company of at&T , uverse is at a trial and error stage as the company sees it. uverse has been out since 2007, and all the other companies have it down right cause they've been doing it for longer than the uverse line, but i work for at&t and former employee of comcast and from my view at&t is the best telecommunications company period.
I've only had AT&T U-Verse for 7 days now. And I've experienced more technical problems with this fuckin company more times than I ever had with Cox in the 8 years I've been with them. AT&T needs to be reported to the Better Business Bureau or something just for putting out bad products.
Dude that really sucks, espedially having to go through so many tickets. I know what its like to be in a call center the agents can only do so much - mostly dispatch and hopefully you get a tech who knows what they are doing, I don't agree with at+t and how they do things and that definately shouldn't take 9 tickets for them to figure out that the first 8 did not work. Sigh.
techs can start out as little as 10 dollars a hour. do you reall think they give a fuck about your service? and do you really think other services are better? do you realize atnt is the only place that doesnt have u-verse conractors? id love for you to have a dish/direct tv contractor. do you realize contractors only get like a 8 dollar fine on a failed in stall?
Same thing is happening w/ us...after 6 calls I finally got a tech out yesterday...system worked fine last night but now gone back to the exact same thing it was doing...pixelating, frezzing, glitching...WTF AT&T??? Why won't you fix this? Looks like we'll be going back to DIRECTV soon.
This same problem happens to us, we have to reset the box but even then sometimes it still does it, in HD it is worse. We are going to drop the cable service very soon.
The bottom line is that they are still having problems using the old phone lines to transport signal with tons of old splices, copper so old its black, and rusty terminal connections. The customers are the guinea pigs and they don't care. It doesn't matter how many tiers there are you will get a run around - none of them can help you with anything physically wrong with the wiring. Just cancel and move on. The INIDs are still failing too. Pair bonding on crappy phone lines... bad move att.
AT&T does not care about its service quality. It only cares about how to get more money fr its customers, that is why they take away channels and let cust pay extra for you to see them. they dont care if their tech missed the appointment, or the problem goes unfixed! i ask you people, why are you still staying in AT&T????
nick, we got to the vrad distance idea on week 5 after i called to report a no-show for tech visit #9. (note: we were able to watch 2 hd channels at once, able to watch 1 tv w/out freezing at one time. house pick up and get further? vrad box move?) told we were ok'd for inid pair bonding to boost up to 5k ft. wait 2 weeks for tech visit #10. then on install day, they deny the inid install. bring down at&t? just trying to help a few folks avoid our experience.
@ckahlich Like you've said. There IS a level 3, but "nickconfidental" has no idea what he's talking about. He probably owns stock in U-Verse. They're service SUCKS. Cancel and go with Direct TV. A much better company and they know what they're doing.
does this happen on multiple tv's? if so then you may be to far away from the vrad to receive good signal. the technicians can't move you closer to the equipment. i'm sure you've had an outside technician and multiple inside techs. the only fix for an issue like that (if it is happening to all of your services) is to either move closer to our equipment or for them to build equipment closer to you. i don't know why you spend your days trying to bring down one of the biggest corporations ever.
Spoken with many supervisors, level 1,2, and 3. They don't help. They're more eager to send you to the cancelation dept than solve the problem. You have to repeat yourself and the story over & over. Discrepancies in information. Hang ups, no callbacks. All they do is provide information and don't offer a solution. Very uncaring, and unprofessional. They don't keep good records. Complete run-around. No complaint office exists. There is no real top supervisor to hold them accountable.
@ckahlich There is no level 3. And btw, they're tiers. I'm not saying to move and I'm not saying that you should have someone move the VRAD. All call centers are in bound only. There are supervisors and you HAVE spoken to them but you have to realize there is a limit to what they can do (usually anything the agent can do). No complaint office exists, you are right, but there IS an address you can write to and people DO read your letters. Account number and passcode. I will take a look. Thanks
When you call Tech Support ask to speak to a supervisor right at the start. Let the supervisor know what the issue is. They should have record or it in the system.
@supremefan2. Their response is always "We'll be glad to credit you once the problem is fixed" But the problem still isn't fixed. Please read the story in this video's description. I have called them already at least 15 times with at least an hour spent per call. Next call is to cancel our Uverse, Internet, and Phone line.
call AT&T again and let them know that you would also like to receive credit for the days that you were having problems. And let them know that you want to have a tech come out to fix the issues.
I just got off the phone with AT & T and told them they need to steer their customers in this direction to troubleshoot this problem or their going to start loosing customers. Uverse is a nice system so long as it's working correctly. However it is very sensitive to electrical interference, whether from your house or even some street/public works utility or lighting near your home. Troubleshoot your light fixtures before you cancel your account. I absolutely understand how frustrating this is.
flojogrande 1 month ago
I had very similar problems with pixelation, freezing and audio problem. I discovered after 3 months of this my problem was a dusk till dawn/ sensor light fixture that I had outside my front door. I started using a certain brand of CFL light bulbs and it was not meant for that fixture. It was also causing buzzing on my phone line after any lengthy or extensive conversation past 5 minutes of so. So check your light fixtures and if your using CFL's switch back to conventional light bulbs.
flojogrande 1 month ago
So we just got this internet and cable from att .... Terrible, it mutes outta the blue the only way to fix.it is to reset the box . The receiver doesn't fast forward even when I'm holding the remote 1 inch away... This happens way too frequent ! Anyone else have that problem
xalbertoherrerax 1 month ago
Let me pipe in here with my experience. No doubt about it...you have to continuously rehash your story over and over. I've had U-verse since I bought my home in the Antelope Valley- Palmdale, CA circa July of 2008. I had little minor glitches here and there since then till about 3 months ago. That's when I started having the same problem as what you have displayed. My problems happen mostly in the evenings. The other thing I'm really fed up about is the cost of service has gone up (cont)
flojogrande 1 month ago
and the quality has gone way down. Any of the on demand stuff in the evening ...fugetaboutit(!!) that freezes up worst than the regular programing. They recently changed me over to digital voice for phone service that way I have all three services on one bill- Digital voice (Phone), U-verse internet, and U-verse Television. Now any call I make in the evening that goes longer than 5-8 minutes, I get this annoying buzzing on the line whether on a cordless house phone or a hard line. Fed upinCali
flojogrande 1 month ago
This has been flagged as spam show
Stop being a Stupid DumbAss... call customer support 1-800-288-2020, voice promts will ask for telephone # enter it, then say Exsisting Uverse, Then Billing, Tech Support or Cancelations. Stop being Pricks.
Sincerely ATT Uverse Rep.
ATTUverse321 1 month ago
I had the same problem tell I did some research. It turns out to be the HDMI input causes pixilation and freezing. What I did was remove the HDMI cable and replaced it with the Y-Pb-Pr cable. Make sure you have audio cables in hand. It worked for me, maybe it will work for you.
iceman559111 5 months ago
u-verse rocks just got it to day and its awesome
zombiehamster2011 6 months ago 2
well uverse is still a new thing to the company of at&T , uverse is at a trial and error stage as the company sees it. uverse has been out since 2007, and all the other companies have it down right cause they've been doing it for longer than the uverse line, but i work for at&t and former employee of comcast and from my view at&t is the best telecommunications company period.
eastbay5l0 7 months ago
It runs on Telelphone wires thats why.
NickPookie93 8 months ago
@NickPookie93 on fiber optics cable where I am.
2007jaybeast 2 months ago
I've only had AT&T U-Verse for 7 days now. And I've experienced more technical problems with this fuckin company more times than I ever had with Cox in the 8 years I've been with them. AT&T needs to be reported to the Better Business Bureau or something just for putting out bad products.
HarveyRex23 9 months ago
Comment removed
LGLG69 8 months ago
@HarveyRex23 We have had U-Verse for 1 year and it has been--for the most part--a disappointment.
LGLG69 8 months ago
This has been flagged as spam show
@LGLG69 It runs on Telelphone wires thats why.
NickPookie93 8 months ago
Dude that really sucks, espedially having to go through so many tickets. I know what its like to be in a call center the agents can only do so much - mostly dispatch and hopefully you get a tech who knows what they are doing, I don't agree with at+t and how they do things and that definately shouldn't take 9 tickets for them to figure out that the first 8 did not work. Sigh.
hellboundgimp 9 months ago
techs can start out as little as 10 dollars a hour. do you reall think they give a fuck about your service? and do you really think other services are better? do you realize atnt is the only place that doesnt have u-verse conractors? id love for you to have a dish/direct tv contractor. do you realize contractors only get like a 8 dollar fine on a failed in stall?
br3edage 9 months ago
Same thing is happening w/ us...after 6 calls I finally got a tech out yesterday...system worked fine last night but now gone back to the exact same thing it was doing...pixelating, frezzing, glitching...WTF AT&T??? Why won't you fix this? Looks like we'll be going back to DIRECTV soon.
r8derman 11 months ago
This same problem happens to us, we have to reset the box but even then sometimes it still does it, in HD it is worse. We are going to drop the cable service very soon.
Kk26995 1 year ago
The bottom line is that they are still having problems using the old phone lines to transport signal with tons of old splices, copper so old its black, and rusty terminal connections. The customers are the guinea pigs and they don't care. It doesn't matter how many tiers there are you will get a run around - none of them can help you with anything physically wrong with the wiring. Just cancel and move on. The INIDs are still failing too. Pair bonding on crappy phone lines... bad move att.
CommanderB9488 1 year ago
AT&T does not care about its service quality. It only cares about how to get more money fr its customers, that is why they take away channels and let cust pay extra for you to see them. they dont care if their tech missed the appointment, or the problem goes unfixed! i ask you people, why are you still staying in AT&T????
aghasted 1 year ago
has AT&T come out to fix this?
supremesfan2 1 year ago
nick, we got to the vrad distance idea on week 5 after i called to report a no-show for tech visit #9. (note: we were able to watch 2 hd channels at once, able to watch 1 tv w/out freezing at one time. house pick up and get further? vrad box move?) told we were ok'd for inid pair bonding to boost up to 5k ft. wait 2 weeks for tech visit #10. then on install day, they deny the inid install. bring down at&t? just trying to help a few folks avoid our experience.
ckahlich 1 year ago
@ckahlich Like you've said. There IS a level 3, but "nickconfidental" has no idea what he's talking about. He probably owns stock in U-Verse. They're service SUCKS. Cancel and go with Direct TV. A much better company and they know what they're doing.
Silver1Sprg 1 year ago
@Silver1Sprg You can say that again.
jon99miller 1 year ago
Comment removed
supremesfan2 1 year ago
does this happen on multiple tv's? if so then you may be to far away from the vrad to receive good signal. the technicians can't move you closer to the equipment. i'm sure you've had an outside technician and multiple inside techs. the only fix for an issue like that (if it is happening to all of your services) is to either move closer to our equipment or for them to build equipment closer to you. i don't know why you spend your days trying to bring down one of the biggest corporations ever.
nickconfidental 1 year ago
Spoken with many supervisors, level 1,2, and 3. They don't help. They're more eager to send you to the cancelation dept than solve the problem. You have to repeat yourself and the story over & over. Discrepancies in information. Hang ups, no callbacks. All they do is provide information and don't offer a solution. Very uncaring, and unprofessional. They don't keep good records. Complete run-around. No complaint office exists. There is no real top supervisor to hold them accountable.
ckahlich 1 year ago
@ckahlich There is no level 3. And btw, they're tiers. I'm not saying to move and I'm not saying that you should have someone move the VRAD. All call centers are in bound only. There are supervisors and you HAVE spoken to them but you have to realize there is a limit to what they can do (usually anything the agent can do). No complaint office exists, you are right, but there IS an address you can write to and people DO read your letters. Account number and passcode. I will take a look. Thanks
nickconfidental 1 year ago
When you call Tech Support ask to speak to a supervisor right at the start. Let the supervisor know what the issue is. They should have record or it in the system.
supremesfan2 1 year ago
@supremefan2. Their response is always "We'll be glad to credit you once the problem is fixed" But the problem still isn't fixed. Please read the story in this video's description. I have called them already at least 15 times with at least an hour spent per call. Next call is to cancel our Uverse, Internet, and Phone line.
cdrive001 1 year ago
call AT&T again and let them know that you would also like to receive credit for the days that you were having problems. And let them know that you want to have a tech come out to fix the issues.
supremesfan2 1 year ago