ANOTHER Alienware M11x hinge and display problem!!

[SilentCORE89]

i let fix it by warranty, that was one year ago. now i have to fix it again by warranty^^

[spunky232]

i got the same issue..im using it now..my screen dont work...i need to use a extranl monitor..im f pissed off.

[123SUPERFER]

my m11x haf 10 months eny scrach 

[AttilaSVK]

As this is a well known issue, Dell is replacing them for free by sending out a technician to replace the hinges with the LCD, even if your system is out of warranty. Just be sure to transfer the ownership to yourself (if you haven't bought the system directly from Dell) on Dell's website.

[Technoflicks]

6 people have alienware

[MrBonecrusherz98]

I had my Alienware M11x for 5 months and don't have not even 1 problem with it!

[rodridelsolar]

yes was fixed by dell twice, it get's fixed even out of warranty.

[mrfunkymonkey2]

hi i have the same problem, have you fixed it yet?

[MegaItouchhelper]

R1 sucks

[Otayeh]

HERPPPPPP.



[MaverikM60]

I haz that problem.

[detinUretsehcnaM]

alienware isn't shit, the computers are fine, they just screwed up part of the external design on this one, after one year, mine is working like a champ except for the hinge, which they are replacing for me

[aldotaka]

this is no bug deal, it get's fixed even out of warranty.

[jimftr]

What do you expect, it's a fucking dell.

[iDarkMadness]

No Alienware isn't shit. All of your skills at looking after a £450 - $800 machine is shit.

[MrTelly07]

NO SE QUE HACER CON MI ALIENWARECOMPRE LA MIA EN ESTADOS UNIDOS Y SE ME DAÑO EN LA REPUBLICA DOMINICANA, NO HE TENIDO SUERTE PARA ENCONTRAR QUIEN LA REPARE.

LLAME AL CENTRO DE SERVICIOS Y NO ME PUEDEN AYUDAR.

[HoLDoN4Sec]

easy fix... just superglue it... lol

[ugforthewin]

This happened to me then the screen broke because of the hinge. -.- Sorry Alienware but this is shit.

[Withamik]

This happened every time I would replace the screen. Now I don't have problems. The reason why is it screws up is because the screen touches the keyboard and the hinges are off balance. Make sure when it's closed, the screen doesn't touch the keyboard. When you get it replaced, tell the guy to loosen the hinges so the screen doesn't touch the keyboard and make sure they are evenly tightened. It did the trick for me and haven't had a problem for awhile. The screen does get a little wobbly though.

[nineinchrod]

i had this problem to my m11x i had it replace 6 times in one year

[Reconseal4050]

MADE IN CHINA???

TELL DELL U WANT ONE MADE IN USA!

[manny007ism]

please no i wanted to get alienware but no probs please

[hjr18290210]

hey, dell have international warranty transfer

transfer the warranty to colombia and have it fix there

[TheLucasOfTheGoss]

I watched a few hinge videos and then went to sleep.Then i dreamed that my m11x had that problem and i tried to snap it back in and the whole thing fell apart.The lid fell off,the bottom came loose,the battery cracked,Everything was broken.Im now worried about getting the laptop.

[sodazv06]

Yea I hope this does happen to mine because hopefully I will take care of it

[k4n399]

FUCKINGGGGG I THOUGHT I WAS THE ONLY ONE WITH THESE PROBLEMS

[k3v1nfbr]

O_O

[Josh1223334444]

That is so common with Dell hinges. My Inspiron 1525 had the same thing, and I had it replaced.

[airsoftisawsome]

my hinges do the same thing but its on an insperon1525

[pansukeman]

la alienware no resulto tan excelente como la pintan...

[MrBadcon]

happened to me after like 2 weeks they sent me am upgraded one for free though it just took a while

[MASTURCHEEF001]

it happened to me after 2 months as well.. however, alienware covers it

[Blgshasta]

OMG THIS HAPPENED TO ME TOOOO!

[ENERGIZER0000000]

@Blgshasta ME TOO!!!

[pwn4age]

Same here but only after half a year this happend

[canadaaple]

Woah, what is this all about the M11x!!!! Is M15x better !!!!! Or?

[JDog7001]

This happened to me too

[CptAndrus]

please enlist in the m11x alienware forum in notebookreview. their are 130 plus users who have at least 2 - 5 times already experience a hinge breakdown.

[CptAndrus]

please enlist here notebookreview

[anadus7]

I have the exact same problem.

Emailed and called Dell support to get it fixed. It is covered under warranty.

The Dell repair guy will come to ur house and replace ur screen part with a new one with the hinges fixed.

[CptAndrus]

@anadus7

please enlist here ty

[anadus7]

@CptAndrus enlist here?what do u mean?

[CptAndrus]

can you visit notebookreview

[anadus7]

@CptAndrus lol way ahead of u, bud.

posted my problems there too dun worry =)

[CptAndrus]

@anadus7

please enlist here so that we can solidify this claim to make dell give necessary immediate attention to this problem. please post here

[anadus7]

@CptAndrus Oh Dell knows. As of 5th November 2010, Dell has given an official statement. I got the infofrom Engadget site so it should be real.

The only question is how long will the permanent fix be out.

Until then, just get Dell Support dudes to come over an replace the screen.

[bonnolog]

El otro dia desarme el monitor y le puse pegamento industrial y ya no tuve mas problemas xD

[Mozkysl]

amigo ya tienes respuesta? pudiste hacer transferencia de la garantía a tu pais?

[sirslobalot]

same problem here mate, waiting to hear back from Dell about what they can do about it.

[LucaStefan]

buy an asus g53

[poo66rox6]

same thing happened to my dell PC. Its an inspiron 1525

[Vidaluko]

@poo66rox6 I have a 1525, 2 years with it, no problems...

[antonioreyes1987]

What a bad quality control from DELL! Sorry to hear that bro . . . peace!

[necko115]

Learn too take better care of it?

[ExtraTerrestrials]

i'll help you for additional 2K bux

[justojunior]

hahaha, eso es exactamente lo que le pasa a la mia, y la mia la compre hace 1 mes y medio.... mi problema es que la compre en best buy en US, y ahora tengo que contactarlos por que ellos me vendieron una garantia adicional a la de dell..

[carbonunit]

I had same problem, twice

[torf150]

jajaja yo tambien soy de colombia y tengo ese mismo problema.. precisamente manana viene el servicio tecnico de dell a mi casa

[utrillalm]

La garantia de Dell es valida internacionalmente no hay problema y como dicen otros usuarios la garantia mas basica digamos trae contra problemas de componentes como en tu caso por lo cual seria valida solo comunicate via email o telefonica con la gente de dell colombia, entra desde la pagina de internet de tu pais y anota el codigo rapido de servicio que esta en la parte de abajo de tu computadora o ahi mismo la pagina te lo investiga y telo da

[erickgryphus]

exactamente tengo el mismo problema yo la compre via internet con dell de mexico alguien me dice si si me lo arreglan por q claramente es un defecto y muy molesto

[hedugaro]

Totalmente gratis y sin gastar ningun centavo. Ahorita me estan enviando una bateria porque tengo problemas con la actual, todo gratis y con garantia. Cuando llegue, pienso hcer valer la garantia para un cambio de pantalla ya que la bisagra izquierda esta comensando a fallar. Usa tu garantia. Incluso me parece que la oficina principal esta en Colombia, ya que la gente con la que me comunique era Colombiana. Saludos.

[rodridelsolar]

@hedugaro Gracias por la información

[APOCALIPSISDEPOLLA]

@hedugaro oye a mi me dice que se recomienda cambiar la bateria ,pero creo que ya no lo cubre la garantia ,

mi computadora fue comprada en reino unido y traida a mexico,me hicieron valida la garantia para lo de la bisagra perfectamente vinieron a mi casa a cambiarmela en unos minutos tenia pantalla nueva jaja,y que bueno porque ya tenia algunos pixeles muertos ,pero lo de la bateria no se si lo cubra o cuanto me cueste.

se aceptan comentarios

[hedugaro]

@APOCALIPSISDEPOLLA .. Sabes lo que es garantia?, lo que quiere decir es, que en condiciones normales, durante el tiempo de la garantia, se garantiza que todo funcionara perfectamnte. En tu caso, si aun tienes garantia te deben cambiar la bateria sin mayor problema asi como cambiaron tu pantalla..

Yo ya no tengo garantia, pero yo hice cambiar la bateria dos veces, dos veces la pantalla por las bisagras, mi disco duro poruqe estaba sonando, y la tapa de la base porque se me salieron las gomas...

[APOCALIPSISDEPOLLA]

@hedugaro pues no se si lo de la bateria me lo cubra como te digo,me dijeron que tenia garantia hasta mayo 2012 pero no se si me vayan a pedir la factura porque no la tengo.

pero como dices si me cambiaron la pantalla espero que tambien la bateria.

despues te comento a ver si me la cambiaron.

[alitatsuki]

I have an alienware m11x r2 as well, and I put some quick glue, such as 502 quick glue, to the gap of the hinge axis, this hinge got a design problem, the quick glue can make the hinge stronger and can take some more strength.

well, make sure open can close the laptop smooth, of coures the best way is use an external monitor :)

[Mozkysl]

Amigo me compre la R2 igual en US y me la traje a Mexico por ahorita no e tenido el problema ojalá y no lo tenga, lo que me interesa es lo de tu garantía, no hubo mucho problema en comprar la regional? en cuanto te salió (dolares)?

[rodridelsolar]

@Mozkysl Hasta el momento Dell no a dado respuesta y estoy cansado de esperar media hora en el teléfono para que contesten, el sábado lo hago

[kalelg4]

Compadre, soy colombiano, e iba a comprar esta lap, pero encontre tu video e investigue, al parecer es un problema recurrente, pero no se que hacer, pues es la unica de esta marca que es de menos de 11´´, y no busco una netbook, he oido que este problema no se encuentra en la M11X R2, es cierto?

[rodridelsolar]

@kalelg4 El computador es muy bueno pero estoy aburrido con el problema, estoy esperando razón de Dell a ver que pasa. Y hay que investigar sobre el R2 por que no estoy enterado si le pasa lo mismo.

Saludos

[Data9183]

dont nerd rage

[jeremyIfisher]

loosen the hinges as soon at it starts creeking. Google something along the lines of "laptop hinges too tight". I don't think its just a problem with the M11x or Dell/Alienware laptops it, and hinges being too loose, seems to be a problem with ALOT of laptops.

[SquashHit]

LLOOOL ITS NOT AN ALIENWARE!

[troyluna555]

@SquashHit yes it is. look more closely

[alexandervv123]

Own fault for buying a shitty overpriced laptop man

[rodridelsolar]

@alexandervv123 Laptop Fail!!

[Elemaster55]

@alexandervv123 Shouldn't that mean, you know, BETTER quality?

[ImkoolathanU]

take more care of your stuff then you wont have to worry about it. even things like SLOWLY opening it and not dropping it(not saying you did)

[Elemaster55]

@ImkoolathanU You can be as careful as you want and it will break regardless. It's not about user care, it's about hardware error. These machines are plagued with faulty hinges. It's a design error.

[CZroe]

The squeaking hinge in my video did this a couple weeks later. Dell replaced it for me. For your situation, perhaps you can send the screen to someone in the US and they can get warranty service for you?

[CZroe]

@CZroe Oh, and it was the other hinge in my case. Did Dell sell this to you in Columbia? If so, they should service it there for free as well!

[rodridelsolar]

@CZroe Hi, no this laptop was buy in USA and the warranty is only in USA, for Colombia I have to buy a regional warranty (an its money)

[rodridelsolar]

@rodridelsolar and is not fair for a high end pc with two months