CSU: ITIL v3 Continual Service Improvement (CSI) Model

[GoodDeedsLeadTo]

Is SIP part of Service level reporting, which ACTION according to the Deming Cycle?

[GoodDeedsLeadTo]

I have been doing current state assessments submitting improved process maps, risk assessments, low hanging fruits, solutions, so these efforts would fit into "Where are we now?" baseline assessment (current state assessment) & "How do we get there?" Process Improvement.. And together it is ACTION

I negotiated & got Service level targets, "where do we want to be?" so it is PLAN.

Did we get there (measurement) is CHECK according to Service Level Targets?

Service level reporting is also ACTION

[GoodDeedsLeadTo]

Hi Marco: Could you please fit the 6 step CSI model into Deming cycle, PLAN, DO, CHECK, ACT cycle, and help think in terms of Deming Cycle, because it is all about the continual cycle, Deming for QA?

[00kbarlow]

Love the videos keep them coming!!

[IsleBeeBach]

@00kbarlow As I said before: thanks for the positive feedback and enjoy the other videos okay :-)