(si)Raul(o) Bacalso, ang angas mo ah! galing mong manermon ang daming paraan pwede mo namang email yung gusto mong sumalubong sa iyo o kailangan mo ba ng "banda", may cellphone ka naman huwag mong sabihing wala weehh! bagay yung name mo sa iyo akmang akma!...
hoy RAUL! alam kong customer is always right! pero tanong ka ng tanong eh hindi naman nila alam lahat ng problema sa PLDT! they are just working as Customer Service Operator not a TECHNICAL OPERATOR! hindi lang ikaw ang may problema pati lahat ng tao diyan na naka subscribe sa PLDT! Sana nakatawag ka nalang sa ibang telepono or mag long distance call. KAMI NGA NADISCONNECT YUNG DSL CONNECTION AT NAABALA yung paggawa ko ng website. NAG HINTAY AKO! YOU DONT HAVE PATIENCE! kakahiya ka!
ano poblema e di bayaran.. kaya mo nga pumunta ng states e... pwd naman cellphne call kung talagang important e... kitid ng utak mo brad.. paulit ulit ka..
HALOS walang kasalanan ang customer representative. Kung meron man, pagkaliit na nuon at pwede ng i-overlook. Parang tanga lang yung Raul. Hay grabe, hinintay na lang sana niya iyong 9AM shift ng supervisor para sila ang nagkausap. Naiwasan pa sana niyang magmukhang animal sa internet.
At ang service ng kahit anong ISP ay based on your LOCATION. Hindi mo yan mahuhusgahan ng buo. Ewan ko na lang sa magsasabing pangit ang PLDT sa lugar nila kung ang tanaw na tore e pagmamayari ng GLOBE o SMART.
pwede ba ako tumawag dito para sa Project ko sa iskul? Kailangan ko kasing malaman kung sino ang mga channels of distribution nila at anu ang mga inventory activities nila. Kung alam niyo, please reply naman to my comment. Thanks!
There is also a lack of communication within the company. As frontline agents, they should be privy to information about, say, timelines, what happened, and what to say to affected customers. Because they are just as clueless as the customers, they offer no real help and cannot address inquiries properly. They should restructure the lot, or have actual technical people on board.
The issue is with the communication structure of PLDT. It should allow direct exchange between the customer and the technical group concerned. These Tier 1 agents should only handle non-technical cases.
The girl was wrong to act the way she did. Very wrong. However, the communication structure is such that non-technical reps handle irate customers who require technical data/aid from the technical crew.
I think that the girl was doing a good enough job up to a point when she starts cursing at the customer and being completely unprofessional. Basically, she is operating on what she knows and what she has been told. The fault lies with the technical crew, which, ironically enough, you cannot contact directly. The technical crew leave these poor, clueless reps to handle things that only technical people should be addressing.
@axeffect08 PUTANG INA din ni GLOBE eh 2mbps kami everyday 8 times na didisconnect. nag rereboot ang connection ng Globe 8 times a day. tapos ngayon pa its down to around 0.8mbps... i think the impression globe technicians wanted to tell me was that "Wala na kayong magagawa sir" because whenever they get here they blame the head office.
mali talga un diskarte ng agent...sayang ganda p nmn ng boses nung agent,...nku panu kea pumsa sa call agents yang babae na yan.... reaction lang nmn ng costumer un e... tama ung costumer nagtatanong lang nmn xa... wla nmn ryts ung agent n sumgot sa galit ng costumer...tsk tsk tsk tsk....
BOBO KANG NAGREKLAMO KA... SINUNGALING KA PA!!!.... MURAHIN MO YUNG MANAGEMENT AT MISMONG MAY-ARI NANG PLDT AT WAG YANG MGA EMPLEYADO NYAN DAHIL ALAM MO NAMAN NA NAGTATRABAHO LANG YANG MGA CUSTOMER SERVICE NA YAN. KUNG NAKAKAINTINDI KA ALAM MONG WALANG ALAM SA MAINTENANCE NANG NETWORK ANG MGA YAN.... SINUNGALING KA PANG HINDI MO MINURA EH RINIG NA RINIG NAMIN LAHAT DITO AT NAKABROADCAST PA SA YOUTUBE... MAGPATAWAG KA NANG MEETING SA PLDT AT MURAHIN MO LAHAT NANG NASA MANAGEMENT GUNGGONG!
@joelores bobo dn n2 e no? NARINIG MO UNG PUTANGINA NMN? NAINTNDHAN MO UN? D NMN MINURA NUNG CUSTOMER UNG AGENT HA? GNYAN NMN TLGA ANG DSL E PURO GNYAN LANG GNGWA NILA AKO NKA 2MBPS AKO PERO ANG CONNECTION SPEED KO .4KBPS AKALAIN MO UN? TANGINA MO K DN E NO MBBLS CLA SA PAGBBYAD PERO PAG SERVICE ANG BBGAL NILA BOBO PUTANGINA MO
we paid pldt wireless for our internet connection a lot more expensive than other internet connections but bcoz we have strong belief that pldt is better than the other networks we regret it! we r very sick and tired of the connection, the modem hanged up, connection lasts in less than 2 to 3 mins most of the time and we r reli sooooooo sick and tiredcalling their branch here in paniqui where we bought the modem and esp their customer care no. 101328... sooo tiring!!!!
@jedcuteastig, thnx. normally i donot want to use bad words in my comments but this physcopath company pldt really deserve it. whenever i read some articles written by ceo pldt manny pangilinan in newspapers where he described how to improve the economy of the philippines, i just laugh.The man who cannot even run his own company properly is now describing how to ruin the economy of the country!
shit ang pldt. 3 years kaming smartbro 384kbps, bagal sya sa umpisa pero it improved afterward. then we decided switching to PLDT. hindi ko lubusang akalaing babagal pa ito sa dial-up. o diyos koo!
this could be easily avoided should pldt management has a little respect to their clients, they're only good on sales promotions after that they'll just leave you in times of trouble to this phone helpless desk manned by generally incompetent people! i just hope other telcos can compete this very selfish PLDT, not in customer support but in dsl service throughput? or may be there's already available which i just dont know yet? if there's let us boycott this arrogant PLDT!!!
Ahahahahaha Tang inang yang Nakipag Murahan Yung Agent sa Customer. hehehehehe in this case pareho silang mali dahil ako kahit na badTrip na Badtrip ako sa ilang Serbisyo ng ilang mga ISP dito hindi ako nag mumura sa Line. Hindi naman maayos yun kahit mag mura sila hanggang Langgit eh. Pero ang may malaking mali dito is the Agent she lacks emphatty
The point is that CSR agents should be able to take any complaint, calmly made or otherwise, because that's part of their job. Besides, it's not like it's a personal thing. Callers don't know the CSRs personally and vice-versa. This Cathy Rosana is probably in need of massive CSR training.
I really hate call center agents with cute voices. I think they sound dumb. Parang dinadaan sa pagpapa-cute lang, pero wala namang nagagawa. And of course when they do speak English, their grammar and diction are atrocious.
samen naman puta binawas nga sa unang bill 300+ ung mahigit 2 weeks na wla kaming net.. pro next bill binawi din grabe.. p50+ lng daw ung refund nung 2 weeks n un grabe.. 990 a month tapos ung two weeks n wala kaming net 50 pesos lng ung bawas? TANG INA hahah. tapos pnay dc nmn ang net connection nila tuwing mdaling arw.. grr... kaasar..
awalang magawa yan wahahah lakas ng trip..wahahah commonsense lang..tae...raul kalyo..hahaha..lahat ng ng internet connection ganyan talaga..ang tangeks mo naman....kawawang CSR minura na sya pinagbintangan pang nagmura hahaha..eh di patanggal mo!
ang sisihin diyan ay yung mga technical staff na pulpol wag niyo sisihin yun sa call center taga tanggap lang yan ng reklamo pero pulpol talaga ang technical staff nila.
dati naka smart bro kme. halos 1 month kmeng d nakagmet. aayusin kunwari po masisira din. sa pldt, mas kaunti ang sira!!! paminsan minsan lang. at tsaka sa tawag na rin madalas binibigay yung fix procedures eh. d katulad s a smart, talagang pupuntahan ka pa. babayaran pa ang smart sa gate pass. kaya go pldt!
agree ako kay requiemmeiuqer. cgurado nmang may pc shops malapit sa kanila. inaayos pa nga eh. wala siyang magagawa. kung ako hihintayin ko tlaga ksi inexplain nman na inaayos pa. sana maintindihan nman nia yun. kaya tuloy nagkamurahan.
The guy is pretty annoying, that`s why kathy probably lost her temper.She answered all of the stupid guy`s question without fail, yet, the guy keeps on repeating the same question over and over.If he thinks he`s all that just cuz he`s going to the states, then a couple of connectionless days to be paid should be nothing but mere change to him! Plus, there are internet cafes everywhere, right? Why doesn`t he just go to one if it`s really urgent! There`s yahoo messenger, skype, etc! Geez!!
dpat pg nanjan ka sa gnyang trabaho... dpat mhaba pasensya mo... dpat d nya minura ung costumer... d maiiwasan gnyang costumer.. panu pg foreign kausap mu patay ka..
and dapat natuto siyang mag-apologize sa subs niya dahil sa inconvenience that they experience, at sinabi na lang, "as much as i want to help you now, ang magagawa lang po ngayon ay mai follow up dun sa concern group" regarding sa problem ng subs. at saka sana ibinigay na lang niya sa sup niya ung call para wala nang problem. i dont believe that there are no sups at that time. kawawa naman pala CCO nun pag nagkataon pati na din ang subs.
i was a CCA or CCO before in a local call center company, ang account ko before ay also telcom company. they give us an intensive trainining on handling calls especially irate calls.
may pagkukulang din ung company in terms on training their employees, in my opinion kasi hindi na-control nung feelings ni ms cathy yung emotions nya, or better yet, hindi siya ng mute para hindi narining ng subs nya para makapagrelease sya ng tension.
hahah!!She's stupid!! anu ba yun grade 6 pupil.. bata ata sumagot! minura nya yung customer tas cry baby sya? for sure tanggal yung CCA na yun! di marunong maghandle ng simpleng sitwasyon. pero infairness yung si Raul o na yun.. medyo mkulit at mayabang kc..kawawa yung girl pero kasalanan nya kc. di nya pinigil bibig nya sa pagmumura. hehehe!
ka raul, ang kulit mo. kahit papunta kang tate, walang paki alam c kathy doon. kaya ka lang naman tumawag para masabing babyahe ka! tsaka wala kang right mag p.i. ikaw ang naunang mag p.i. ang yabang mo!
ay naku raul bagay n bagay sau pangalan mo si raul lo ka kasi ang yabang yabang mo gago ka!!!!!! san state kb pupunta bka state of calamity lang....ang yabang mo putan ina mo!!!!!
hehe....... people are som immature these days..... They should get a long with each other,,....... There sometimes up and downs when using technology, thats why we should not rely heavily on it.... We should have a back up plan in case the unexpected happens.......
im a dsl user too.. have encountered many problems, but were all resolved through the csr, and with my own experience..
so 2 months ako nagreklamo. tpos one time hindi na talaga umiilaw ung DSL light and tumawag brother ko... sop iche2ck daw nila. so after 2 days wala pa rin kaming connection. tumawag ako. and pinacheck ko ung record sa kanila wala daw ngreport kasi down daw ang system nila. sinigawan ko talaga yung ba2e kasi hindi tama. mas matindi p dito... tpos 2 days pa bago nagawa...
tsk tsk d pa dapat private to. totoo naman pangit ang service ng PLDT!!! imagine 2 months halos wala kami DSL. and hanggang ngayon parati napu2tol.... tsk tsk
as far as im concerned, i'm with the guy side, the girl doesn't have the right to say that,,coz the guy did not pointed out his anger to this girl,,,it's just happened he said the bad work only for expression, and the girl! NERD! she is freaking me out!!!! i hate that girl
Both are immature. The guy shouldn't have drawn out the conversation for as long as he did, since it was pretty obvious that there was nothing that could be done. On the other hand, the CSR should have had more control of herself. I can't believe she really broke down into tears. I understand that it's a difficult job, and as much as it is unfortunate and unnecessary, irate customers are part of the package.
gago ung csr.. siya nauna ng away.. tangina lng ang sbi ni raul tapos sinagot nman ng csr ng tanginamo din.. ung csr kc, nasobrahan ng kape kya ung reflexes nya anlayo.. XD c raul nman ampilit.. gagawan n nga ng report usisa p ng usisa.. (pero c raul tlga ang unang unang nagmura pero hndi para kay ms csr ung mura. gets?) naging csr din aq pero nung time n nagmumura n ung customer, hinahayaan q lng.. kya mahirap ang inbound eh.. puro reklamo ang matatanggap n twag.. (andami q nman cnabi.. XD LOL)
kaya ko nsabing bakla tong c raul ilang beses nyang minura c ms. rosanna.... hoy mr. raul di c ms rosanna ang may kasalanan kung bakit ka walng internet service gago!!!!! misplaced ang anger mo.... mag call center agent k rin para malaman mo pag nakatagpo ka ng katulad mong makulit n customer....
i2ng putang inang raul na to nag hahanap lng ng damay tong hayup na to eh.... kung mainit ang ulo mo yung pldt ang pagdiskitahan mo ulol..... cnabi na nga sayo yung aksyon eh ayaw mo pang maniwala...... ang mali naman ni2ng ms. rosanna dapat binigay na lng nya agad yung supervisor nya..... cguro tinatakot cla ng mga supervisor nila na wag syang bigyan ng irate customer.... dati kc rin akong naging call center agent may mga ganong bisor eh mga inutil din....
kahit anong mura mo sa csr hindi magagawan ng solution ang problema mo. hindi porket tumawag ka ngayon eh may action ngayon din. naka-line up po yan. all you have to do is wait. you are not the center of the universe.
wawa naman si customer service medyo nagslip hindi nakapagmute. mukhang di expert sa pindutan ng phone ito hahaha!!! desperate si customer naman parang walang ibang paraan para tumawag sa states.
yung mga supervisor ng customer care lagi namang wala talaga sila eh so ASA ka pa. so lesson dito on both parties sana kahit galit na kayo don't antagonize each other.
Anyone interested of having a GLOBE WIRELESS BROADBAND INTERNET with speed up to 512kbps for only P995 monthly service fee?? You should be a resident near TAYUMAN area only.
Just call me (Jerick) at 9068157 or sms me at 09194616223
What ever the customer says, especially in terms of services. Sometimes you cannot control the behavior of the person. Especially in times that they need the service. Don't say bad words.
June 18 pa kami nagpakabit ng pldt mydsl plus landline, pinagbayad na kami ng time na yun, June 18, bakit hanggang ngayon hindi pa kami nakakabitan? May nagpunta nag dito installer 2 weeks after ng nagbayad kami, pero hindi kami kinabitan, kasi daw masyado daw malayo, mula sa pagkakabitan. Rotonda hi-way kasi kami.Pero yun kapit-bahay namin na mas malayo pa kesa sa amin sa RTD, nakabitan nila. Kaya naman pala nila nakabitan ay USO pala ang LAGAYAN sa installer.
ang kulit naman kc nitong Raul Bukayo na toh!!! sabi na ngang may software upgrading eh!!! hindi ganun kadali ang mag ayos ng software noh!!! and CSR is just giving you information!! hnd nila maaayos ang problema mo!!! mayabang kasi eh!!!
friend ko nga sa international call yung sinasagot nila..mas worst pa yung pagmumura ng mga puti..dapat cool ka lang talaga kc customer yang kausap mo eh..kaya nga nakakakalbo yang trabahong yan..haha..ayus tong audio na to :D
ung costumer service ang mali d2... kc, ang cnbe lng nung 2mawag, "tangina naman hustle." walang "mo" s mura...dt means its an expression.. hnd pgmumura s kapwa.. pero ung girl, tlgang my MO eh.. tsk tsktsk.. wrong muv ung gurl... un nga lng, maxdo ng nainis ung l2ke, kc hustle nga nman.. kht aku eh. gnyn tlga^_^
Squatter ka! ikaw kaya mag ayos ng connection at umakyat ka ng bundok?! sinabi na nga na inaayos eh.. utak lamok amp! masyadong mayabang! di porket customer ka kailangan mo ganyanin yung mga taga customer care..
Eh Gago at sira-ulo pala itong si RAUL BUKAYO... kahit ako nasa customer service mumurahin din kita- napaka-yabang mo naman pala sumagot sa telepono, "Customer is alway's Right"? depende rin kung lagi bang nasa tama customer- Ang dami mong tanong tapos mumurahin mo si cathy, syempre natural yun na mag-react tong si cathy., abnormal ka RAUL. Yabang mo..... G*&o.....
It's Cathy's job to handle the customer in a satisfactory manner esp. in that situation where customer needs their service. It's logic people..without customers...there will be no customer service...got it???? And that's how they run the business, to keep the customers by giving them good services or else Cathy won't get the job....It's just a job so pls don't take it personally.
expression lang yun ng customer dahil talang inconvenient para kanya na walang service yun dsl. pero si cathy talagang nagmura. too bad di gumana yung mute button ng phone nya. tsk tsk tsk. next time cathy make sure working yun mute button mo. try mo munabago mo murahin customer mo hehehe
Tarantadong CraUl Un.. Kapal Ng Face Na Mag Mura.. Tad0 Siya.. Nd Makaintindi na may Ginagawa.. Damn.. Tama nmn Talaga si cathy.. Na.. Murahin rin niya.. nag mura craul eh.. hhhmm.. basta.. gets nyo na yan.. p0tang ina mo raul tad0 ka la kang galang sa babae!! dapat sau.. sinusunog!! sa impyero!! ako na mismo gagawa un!! tad0 ka!.. dapat sinasabon yang bunganga mo!!.. sorry kung nakapag mura ako.. kaasar kc yan si raul oh.. walang galang sa babae.. siya na nga lang rin binibigyan ng serbisyo...
Really DwightAmare21? Yes we are the RICH!!! Well if it wasn't for "RICH" people like us? you wont get a single penny for a living! As expected from another degenerate like you Dwight. Same as the other people who sent their pathetic comment in this video saying "oh nakakaawa naman si cathy!" Well she should've been fired. her accent and her customer skills 's lax! Its surprising that PLDT even hired her as a CSR where in fact she should have mopping the floors 24/7. Go Raul get & get her fired!
Sheesh.. Cathy forgot about the MUTE! So, it's her fault. She said vulgar words first. Tsk tsk.. She can curse the caller all day long, but don't get caught. *sigh* I feel bad for her too. She lost her job for sure..
HOY!!kung sino ka mang *RICH CUSTOMERS* ka!!kahit sino ay wala kayung karapatang murahin ang sinuman,,wag kayung magmura kung ayaw niu ring murahin,to CATHY,kgaya mu rin akung CSR at ganyan din mga subscriber,,tama ung ginawa..DAPAT lang sana hndi ka umiyak..TANG INA MU RAUL!!
i dont blame her kung nakapagmura cia ng ganun.kasi nabigla naman cia kasi ciempre nakapressure din ung work nia eh db? kaso dapat ndi cia gumanun agad..dapat pinagisipan nia din un..at sa center naman nila?? aba! bakit wala namang supervisor??
Well, as a call center agent, even if Im not working in customer service, very understandable na ganyan ang maging reaction ng caller. I have nothing against the girl, even if she handled the call wrongly,still at nakalimutan ata nag mute,nadala siguro sya ng emotions nya. For the caller naman its normal na ganyan mag react pag may inconvencience,lalo pag pera involved.Kahit siguro ako, mapupundi.Wel im not gona swear but kanya kanyang relesase lang ng temper yan,at kay Raul ganyan ang sa kanya.
the CSR should've apologized for the customer's inconvenience. i understand the rep was a neophyte (maybe) - a trainee i guess. but rep should have assisted the customer in providing necessary information for the customer in his issue and inconvenience.
Heheh.patate-tate ka pang bopol ka. cnabi na ngang wla pang feedback kulit mo pa rin ung poor girl. Cnabi na ngang 9 pa dating bisor nya, kulit mo pa rin. If urgent yang states mo bulol,y not resort to other means instead of waiting for pldt? Hoy pldt, effective sa singilan, palpak sa serbisyo. And u cute lady, quit your job.Di ka bagay jan. Daig k pa nung fish vendor sa palengke. Boses ang kelangan sa job mo hindi pakyutan!
Ay naku, di trained ung CSR agent! At yang mayabang na Raul na yan, batukan ko yan eh. Di ba sya marunong humanap ng ibang may internet? Di naman sya siguro kabundukan na walang sasakyan palabas ng bahay nila. At di ba sya marunong gumamit ng phone para sa sinasabi nyang detalis pag-alis nya? Nakuuuu, kairita, pero masaya, hehe.
Ay naku, di trained ung CSR agent! At yang mayabang na Raul na yan, batukan ko yan eh. Di ba sya marunong humanap ng ibang may internet? Di naman sya siguro kabundukan na walang sasakyan palabas ng bahay nila. At di ba sya marunong gumamit ng phone para sa sinasabi nyang detalis pag-alis nya? Nakuuuu, kairita, pero masaya, hehe.
The agent is not good enough to handle that particular scenario. An agent should take control of the call even though it is the company's fault. Active listening on the part of the agent should be trained because it is the impact on why the customer get irritated by her. And the word "APOLOGIZE" is a good word that might take the call back on track! Suggestion PLDT, have good trainers in order for your agents to handle calls like this.
tapos dapat may supervisor na on duty. Un nga ang duty ng supervisor - i-take ang mga escalations at irate callers who are entitled, by the way, to have a word with the supervisor... nwei, ganun din ibng csr ng smartbro, they're not helping and are very indignant... pati ung mga pinapapuntang mag aayos ng connection... sarap sapakin... hndi pa nila bahay tas aasta asta pag naktalikod ang tao... buti n lng sane pa aq qng hndi dead cla...
well, okay naman ang start ng call. hndi man irate ang caller at first. I understand his point qng nairita xa at napamura but it is obvious dat the "putangina" is not directed to the CSR coz ala namang "mo". Uncalled for ung mura ng babae pero uncalled for din ung pagmumura ng lalaki afterwards. Anyway, its PLDT's fault... they should have given a complete advisory. Plus, hnd lng naman thru net pwdng tumawag ung caller abroad.. if it is dats important then maglongdistnce xa sa cellphone.
well, okay naman ang start ng call. hndi man irate ang caller at first. I understand his point qng nairita xa at napamura but it is obvious dat the "putangina" is not directed to the CSR coz ala namang "mo". Uncalled for ung mura ng babae pero uncalled for din ung pagmumura ng lalaki afterwards. Anyway, its PLDT's fault... they should have given a complete advisory. Plus, hnd lng naman thru net pwdng tumawag ung caller abroad.. if it is dats important then maglongdistnce xa sa cellphone.
putang ina mo kang caller ka! hello kumusta naman di porket upset ka dapat mag mura ka. tingin mo ba yang csr may kasalanan ng problema mo? ulul ka. mayt reklamo ka pla sa service edi mag disconnect ka. shithead!
Actually ganun talaga ang CSR ng PLDT DSL pagnarereklamo din ako yung sinasagbi ni Catherine yun din ang sinasabi sa akin iba nga lang ang location. Minsan talagang maiinis ka na. Dati reklamo ako ng reklamo rin kasi minsan ginagamit ko biglang hihinto server busy na kaya ang ginawa ko nagpakabit pa ako ng isa pang service provider kaya pag hindi pwede yung isa dun naman sa isa.
mbobs ng caller... antangoks ng agent... hayyssstt, kung magmumura kasi s kausap.. siguruhing gmgna ang mute button okay.. ha!! ha!! ha!! pwede mo atsingan, dighayan yung caller pero wag mo murahin.,. hayyy antangoks.. ungas yung caller!! arrrr.
mali na kung sa mali yun girl.... nawala lang sya sa control... pero tao din yun at babae...
tpos tinadtad na nya ng mura. expression lang daw yun "tangna naman hassle"... sign lang ng mababaw na pinanggalingan ng lalaki. ganun na sya kahirap at hindi na lang gumawa ng ibang way. punta sya internetshop. bumili ng prepaid cards.
potah!! antanga rn kc nung lalake eh!! d makaintindi ng paliwanag eh!! cnabe na nung gurl n my gnagwa pa nga! kabobohan n ung tanung nya dun sa gurl eh! bugok dn 2ng babae eh!! MUTE mu mna!! haha!! mas tanga lng umintinde ung lalake..nasagot n ung tanung nya eh..malay b nung babae dun!! kaasar ah!! potah!! kabobo tlga mga tao d2 oh!
mahina siya mag handle ng customer! hindi ka dapat nag fefreak out pag nag mura ang customer! in fact nakikinig pa sa kanya ang customer, most customer pag galit na talaga hindi na nakikinig! salita na lang ng salita! tapos yung babae walang kasi man lang siyang na i-offer na solution, eh talagang magagalit yung customer
it's really impossible that the supervisor is not around..they should have a supervisor on the floor once the business is operating just in case the customer needs a supervisor..guys didn't u notice it? I work in a call center and there's always a supervisor unless there's a meeting but there should b sum1 in charge.
There's nothing wrng w/ d guy. I wrk n a call cnter 2 & believe me he's way too sweet as a caller. U have 2 listen carefully and react accordingly.We should maintain professionalism in this business. Never put urself on the caller's reaction. It's normal that they're upset bcoz of the service interruption. YOu have to act different roles in every call depending on the type of a person u'r dealing w/, bt mke sure tht u'r stil n the same page. Knw the customers' needs.
may tama ka!!besides, sometimes customers' reaction changes when a representative handles the situation calmly & professionally..that's how i feel during those times!!
HElLO HELLO HELLO HELLO HELLO.....TANG INA WALANG NASAGOT TANG INA....SQUATER KA CGURO RAUL TANG INA MO..TANGGI KA PA EH IKAW UN NAUNA TANGA NA BOBO PA.....PAG NAKITA KITA RAUL PAPATAYIN KITA....
(si)Raul(o) Bacalso, ang angas mo ah! galing mong manermon ang daming paraan pwede mo namang email yung gusto mong sumalubong sa iyo o kailangan mo ba ng "banda", may cellphone ka naman huwag mong sabihing wala weehh! bagay yung name mo sa iyo akmang akma!...
mijia92 1 month ago
kapal ng mukha mo RAUL DAMI MO PALUSOT MALAMANG PANGIT KA!
mijia92 1 month ago
hoy RAUL! alam kong customer is always right! pero tanong ka ng tanong eh hindi naman nila alam lahat ng problema sa PLDT! they are just working as Customer Service Operator not a TECHNICAL OPERATOR! hindi lang ikaw ang may problema pati lahat ng tao diyan na naka subscribe sa PLDT! Sana nakatawag ka nalang sa ibang telepono or mag long distance call. KAMI NGA NADISCONNECT YUNG DSL CONNECTION AT NAABALA yung paggawa ko ng website. NAG HINTAY AKO! YOU DONT HAVE PATIENCE! kakahiya ka!
technoMeFy 1 month ago
Pati ba naman customer agent papaiyakin.
taoman3000 3 months ago
ano poblema e di bayaran.. kaya mo nga pumunta ng states e... pwd naman cellphne call kung talagang important e... kitid ng utak mo brad.. paulit ulit ka..
airon0000 8 months ago
HALOS walang kasalanan ang customer representative. Kung meron man, pagkaliit na nuon at pwede ng i-overlook. Parang tanga lang yung Raul. Hay grabe, hinintay na lang sana niya iyong 9AM shift ng supervisor para sila ang nagkausap. Naiwasan pa sana niyang magmukhang animal sa internet.
At ang service ng kahit anong ISP ay based on your LOCATION. Hindi mo yan mahuhusgahan ng buo. Ewan ko na lang sa magsasabing pangit ang PLDT sa lugar nila kung ang tanaw na tore e pagmamayari ng GLOBE o SMART.
BestXGrip 10 months ago
bsta PLDT, LOKOHAN lang :D
RedeemerEcko 10 months ago
Comment removed
eninaoj 1 year ago
pwede ba ako tumawag dito para sa Project ko sa iskul? Kailangan ko kasing malaman kung sino ang mga channels of distribution nila at anu ang mga inventory activities nila. Kung alam niyo, please reply naman to my comment. Thanks!
eninaoj 1 year ago
eto ung tunay na kulay ni raul bacalzo...........sya ang pnp chief ngayon
owweful 1 year ago
Jologs kasi nung Raul.. bobo.. hahahaha. namura ka tuloy ungas..
dabomb5 1 year ago 2
There is also a lack of communication within the company. As frontline agents, they should be privy to information about, say, timelines, what happened, and what to say to affected customers. Because they are just as clueless as the customers, they offer no real help and cannot address inquiries properly. They should restructure the lot, or have actual technical people on board.
abacusproject 1 year ago
The issue is with the communication structure of PLDT. It should allow direct exchange between the customer and the technical group concerned. These Tier 1 agents should only handle non-technical cases.
The girl was wrong to act the way she did. Very wrong. However, the communication structure is such that non-technical reps handle irate customers who require technical data/aid from the technical crew.
abacusproject 1 year ago
I think that the girl was doing a good enough job up to a point when she starts cursing at the customer and being completely unprofessional. Basically, she is operating on what she knows and what she has been told. The fault lies with the technical crew, which, ironically enough, you cannot contact directly. The technical crew leave these poor, clueless reps to handle things that only technical people should be addressing.
abacusproject 1 year ago
palitan mo nlang ang dsl mo try u globe broadbnand , kmi nabuwisit din s pldt eh kaya nag palit ako ng globe mura n wala pa problema
axeffect08 1 year ago
@axeffect08 PUTANG INA din ni GLOBE eh 2mbps kami everyday 8 times na didisconnect. nag rereboot ang connection ng Globe 8 times a day. tapos ngayon pa its down to around 0.8mbps... i think the impression globe technicians wanted to tell me was that "Wala na kayong magagawa sir" because whenever they get here they blame the head office.
EnRage690 1 year ago
palitan mo dsl m
axeffect08 1 year ago
tanung ng customer kung babayaran nila ung 2days na d nkakagamit...mali ung sagot ng agent eh...bkt ang sagot nya kasi my ginagawa pa sa system?
oni95tookmall 1 year ago
Sorry, a little off-topic, but does anyone have good experience with Sun Broadband?
franniebu 1 year ago
she's one dead agent....
amanboy 1 year ago
di naman irrate si caller eh, kulang lang sa diskarte si agent kaya humaba yung usapan.
ac1dburRrn 1 year ago
hindi lang nakapag mute ung AGENT gngwa naman tlga un ng mga agent
binot 1 year ago
Dapat binigay nya yung number ng billing kasi tech support lang sya.
airmax3255 1 year ago
mali talga un diskarte ng agent...sayang ganda p nmn ng boses nung agent,...nku panu kea pumsa sa call agents yang babae na yan.... reaction lang nmn ng costumer un e... tama ung costumer nagtatanong lang nmn xa... wla nmn ryts ung agent n sumgot sa galit ng costumer...tsk tsk tsk tsk....
bhekath28 1 year ago
i just got pldt dsl 5 days ago,
wala pa ako internet for 5 days >_>
arcanblades 1 year ago
BOBO KANG NAGREKLAMO KA... SINUNGALING KA PA!!!.... MURAHIN MO YUNG MANAGEMENT AT MISMONG MAY-ARI NANG PLDT AT WAG YANG MGA EMPLEYADO NYAN DAHIL ALAM MO NAMAN NA NAGTATRABAHO LANG YANG MGA CUSTOMER SERVICE NA YAN. KUNG NAKAKAINTINDI KA ALAM MONG WALANG ALAM SA MAINTENANCE NANG NETWORK ANG MGA YAN.... SINUNGALING KA PANG HINDI MO MINURA EH RINIG NA RINIG NAMIN LAHAT DITO AT NAKABROADCAST PA SA YOUTUBE... MAGPATAWAG KA NANG MEETING SA PLDT AT MURAHIN MO LAHAT NANG NASA MANAGEMENT GUNGGONG!
joelores 1 year ago
@joelores bobo dn n2 e no? NARINIG MO UNG PUTANGINA NMN? NAINTNDHAN MO UN? D NMN MINURA NUNG CUSTOMER UNG AGENT HA? GNYAN NMN TLGA ANG DSL E PURO GNYAN LANG GNGWA NILA AKO NKA 2MBPS AKO PERO ANG CONNECTION SPEED KO .4KBPS AKALAIN MO UN? TANGINA MO K DN E NO MBBLS CLA SA PAGBBYAD PERO PAG SERVICE ANG BBGAL NILA BOBO PUTANGINA MO
raptors0221 1 year ago
@joelores pakinggan mo ung 3:40 tangina mo BOBO K PLA E! pakinggan mo sagot nung agent! LINTEK K SA KABOBOHAN 3:45 ANG SAGOT NYA BOBO TANGINA MO
raptors0221 1 year ago
BOBO ang agent n yan di dumaan s training!
sweetxylee 1 year ago
kung costumer ka be gentlemen naman sana. d porke costumer ka gagamitin m na rights mo amp
loudiamond16 1 year ago
hahahaha bitch freaked out. PLDT DSL DESERVES THIS. i get the anger of the caller, despite the kabastusan. it's really frustrating
upsetreallyreally 1 year ago
MY DSL new Promo commercial., "My DSL BILIS kabit TAGAL internet"
reyzuna 2 years ago 2
we paid pldt wireless for our internet connection a lot more expensive than other internet connections but bcoz we have strong belief that pldt is better than the other networks we regret it! we r very sick and tired of the connection, the modem hanged up, connection lasts in less than 2 to 3 mins most of the time and we r reli sooooooo sick and tiredcalling their branch here in paniqui where we bought the modem and esp their customer care no. 101328... sooo tiring!!!!
JomarDeVenecia 2 years ago
suck my dick mofo!!!!! biaaatchhhhhh
chevron32 2 years ago
@jedcuteastig, thnx. normally i donot want to use bad words in my comments but this physcopath company pldt really deserve it. whenever i read some articles written by ceo pldt manny pangilinan in newspapers where he described how to improve the economy of the philippines, i just laugh.The man who cannot even run his own company properly is now describing how to ruin the economy of the country!
webmarshal 2 years ago
they will never give you what you have paid for. i had big business losses and great eadaches in last 5 years because of this fucking pldt company
greedy cheaters
now they want to run meralco. i just laugh
mother fucking company
putang ina nyo
webmarshal 2 years ago
tol easy lng ...scripted to hehehe
totoymola 2 years ago
lol sa simula ang pagkakadinig ko'y
"thank you for calling PLDT HOPELESS"
shit ang pldt. 3 years kaming smartbro 384kbps, bagal sya sa umpisa pero it improved afterward. then we decided switching to PLDT. hindi ko lubusang akalaing babagal pa ito sa dial-up. o diyos koo!
marcpaul55 2 years ago
pinipilit pasagutin yung agent :)) e agent lang yan!!! bobo ng putangina !!
reimer27 2 years ago
poor mind si raul kakahiya bitch
Tranqspogi 2 years ago
This has been flagged as spam show
this could be easily avoided should pldt management has a little respect to their clients, they're only good on sales promotions after that they'll just leave you in times of trouble to this phone helpless desk manned by generally incompetent people! i just hope other telcos can compete this very selfish PLDT, not in customer support but in dsl service throughput? or may be there's already available which i just dont know yet? if there's let us boycott this arrogant PLDT!!!
cookiemaster09 2 years ago
Comment removed
cookiemaster09 2 years ago
hahaha poor bitch
Sheace28 2 years ago
This has been flagged as spam show
damn!!man, hindi ka marunong umintindi..kalalaki mong tao pumapatol sa babae..
rodaesteban1 2 years ago
damn!!man,nd ka marunong umintindi..kalalaki mong tao pumapatol sa babae....
rodaesteban1 2 years ago
putang ina yang pldt na yan ang laki2 ng binabayad mo buwan2 taz ang bagal2 ng net ano ba yan
botakalako 2 years ago
putang ina yang pldt na yan ang laki2 ng binabayad nmn buwan2 tapos ang bagal ng connection ang sarap
botakalako 2 years ago
GAGO!!!! nagbabayad 999Pesos Per month sabi sa internet aabot ang download speed ng 1MB pero hinde eh 30KB's LNG GAGU!!!!!!!!
coco7078 2 years ago
kupal na agent!!!!!!
par11par 2 years ago
Dapat hiningi ni Cathy yung Address ni Raul tapos puntahan niya sa Bahay nila tapos Pa Gulpi.. hhehehe
Nakaka asar yung Boses nung CSR na yun........
Darthymerej 2 years ago
Ahahahahaha Tang inang yang Nakipag Murahan Yung Agent sa Customer. hehehehehe in this case pareho silang mali dahil ako kahit na badTrip na Badtrip ako sa ilang Serbisyo ng ilang mga ISP dito hindi ako nag mumura sa Line. Hindi naman maayos yun kahit mag mura sila hanggang Langgit eh. Pero ang may malaking mali dito is the Agent she lacks emphatty
Darthymerej 2 years ago
poor girl. that's not the proper way to talk to inday kasi, ikaw kuya, bad ka, ha?
bigfatme47 2 years ago
sa kapalpakan ng PLDT, nagigisa ung mga agent nya.. hnd maawa ang pldt sa mga empleyado nya...
Gethelson 2 years ago
The point is that CSR agents should be able to take any complaint, calmly made or otherwise, because that's part of their job. Besides, it's not like it's a personal thing. Callers don't know the CSRs personally and vice-versa. This Cathy Rosana is probably in need of massive CSR training.
maryannemoll 2 years ago
I really hate call center agents with cute voices. I think they sound dumb. Parang dinadaan sa pagpapa-cute lang, pero wala namang nagagawa. And of course when they do speak English, their grammar and diction are atrocious.
maryannemoll 2 years ago
samen naman puta binawas nga sa unang bill 300+ ung mahigit 2 weeks na wla kaming net.. pro next bill binawi din grabe.. p50+ lng daw ung refund nung 2 weeks n un grabe.. 990 a month tapos ung two weeks n wala kaming net 50 pesos lng ung bawas? TANG INA hahah. tapos pnay dc nmn ang net connection nila tuwing mdaling arw.. grr... kaasar..
wargodz009 2 years ago
hahahah , mababang klaseng agent!!!
ant1mag3 2 years ago
tang ina mo rin! haha
ratzkie619 2 years ago
tama rin su monana PLDT
talaga pnkamay kslnan!
samen nga nilipat linya ng telepono
namen sa ibang bahay
tapos inabot sila ng 1 week pra maayus
amp
khupz2991 2 years ago
:) heheeheh.. sana aucn n nila yung problems nila, heeh
monana042006 2 years ago
tama si kring! ! !
khupz2991 2 years ago
natural lang mag mura si kuya....
ako csr din ako pero naiintindihan ko si kuya.
ang girl, ang cute ng boses dapat professional siya pakinggan, parang baguhan eh.kaya siguro ini-easy ni kuya.
sabi niya ni kuya, "p*tang ina" kasi galit siya, hindi sa girl, kundi sa sitwasyon....
sabi ng girl, "p*tang ina mo rin"
sinong di magagalit niyan aber??
xxkring2xx 2 years ago
hindi din, pldt ang kailangan sisihin as a whole. from technical to call center.
it happened to us din kaya! damn PLTD na yan.
10 days nawalan ng internet shop namin. imagine tapos kahit ganun may bayad padin kami.
madaya yan talaga.
monana042006 2 years ago
ganun ba?? bad trip yan ah!
xxkring2xx 2 years ago
mabait pa nga si kuya raul eh.....yung gurl kc nag mura yan kc hehehehehe................mahinang klaseng agent tsk tsk..........
roomboy28 2 years ago
medyo engot din ung guy kaya nya magpastates pero di nya afford mag overseas call... tanga din ung babae sumagot sagot hehe
bonita14314 2 years ago
haha ang galing gawa-gawa lang pla..wahahaha
kissmot1 2 years ago
awalang magawa yan wahahah lakas ng trip..wahahah commonsense lang..tae...raul kalyo..hahaha..lahat ng ng internet connection ganyan talaga..ang tangeks mo naman....kawawang CSR minura na sya pinagbintangan pang nagmura hahaha..eh di patanggal mo!
kissmot1 2 years ago
ang sisihin diyan ay yung mga technical staff na pulpol wag niyo sisihin yun sa call center taga tanggap lang yan ng reklamo pero pulpol talaga ang technical staff nila.
wasak03 2 years ago
BOBO KA RAUL MUKHANG KALYO...
markreg08 2 years ago
mtagal ang service ng PLDT. bka 1 week pa bgo makapunta.... sa ngayun mabagal net at wla kameng phone kc ewan ko sa linya ng PLDT
sgtshendou 2 years ago
dati naka smart bro kme. halos 1 month kmeng d nakagmet. aayusin kunwari po masisira din. sa pldt, mas kaunti ang sira!!! paminsan minsan lang. at tsaka sa tawag na rin madalas binibigay yung fix procedures eh. d katulad s a smart, talagang pupuntahan ka pa. babayaran pa ang smart sa gate pass. kaya go pldt!
jaze56jaze 2 years ago
agree ako kay requiemmeiuqer. cgurado nmang may pc shops malapit sa kanila. inaayos pa nga eh. wala siyang magagawa. kung ako hihintayin ko tlaga ksi inexplain nman na inaayos pa. sana maintindihan nman nia yun. kaya tuloy nagkamurahan.
jaze56jaze 2 years ago
The guy is pretty annoying, that`s why kathy probably lost her temper.She answered all of the stupid guy`s question without fail, yet, the guy keeps on repeating the same question over and over.If he thinks he`s all that just cuz he`s going to the states, then a couple of connectionless days to be paid should be nothing but mere change to him! Plus, there are internet cafes everywhere, right? Why doesn`t he just go to one if it`s really urgent! There`s yahoo messenger, skype, etc! Geez!!
requiemmeiuqer 2 years ago
dpat pg nanjan ka sa gnyang trabaho... dpat mhaba pasensya mo... dpat d nya minura ung costumer... d maiiwasan gnyang costumer.. panu pg foreign kausap mu patay ka..
haaaaaaaaaah 2 years ago
un ethical c raul hehehhe
rbernadeth 2 years ago
wala kang galang sa babae brod!!!
jeromecalingo 2 years ago
tarantado ka kc ikaw una nagmura!!
jeanciemocha 2 years ago
my gosh.. she's so stupid.. di dapat nag hihire pldt ng mga ganyang agents.. "PLDT" pa naman sila. tsk tsk tsk
boggydiaz 2 years ago
di kse nila afford to hire agents na deserving sa position na kailangan, kaya khit bopols...sige lng basta may sumagot lng.lol
enjokosai14 2 years ago
and dapat natuto siyang mag-apologize sa subs niya dahil sa inconvenience that they experience, at sinabi na lang, "as much as i want to help you now, ang magagawa lang po ngayon ay mai follow up dun sa concern group" regarding sa problem ng subs. at saka sana ibinigay na lang niya sa sup niya ung call para wala nang problem. i dont believe that there are no sups at that time. kawawa naman pala CCO nun pag nagkataon pati na din ang subs.
kmart1226 2 years ago
i was a CCA or CCO before in a local call center company, ang account ko before ay also telcom company. they give us an intensive trainining on handling calls especially irate calls.
may pagkukulang din ung company in terms on training their employees, in my opinion kasi hindi na-control nung feelings ni ms cathy yung emotions nya, or better yet, hindi siya ng mute para hindi narining ng subs nya para makapagrelease sya ng tension.
kmart1226 2 years ago
hahah!!She's stupid!! anu ba yun grade 6 pupil.. bata ata sumagot! minura nya yung customer tas cry baby sya? for sure tanggal yung CCA na yun! di marunong maghandle ng simpleng sitwasyon. pero infairness yung si Raul o na yun.. medyo mkulit at mayabang kc..kawawa yung girl pero kasalanan nya kc. di nya pinigil bibig nya sa pagmumura. hehehe!
miyakamei 2 years ago
im using globe 1mbps and it is really BAD... i am disconnected constantly......... can someone recommend a reliable provider??? I am in cebu.
plz reply in english, i dont speak tagalog/cebuano
ImSoJohnDeleted 2 years ago
3:39
init ng usapan nyo...
likemehatemeidntcare 2 years ago
pldt, di kayang mag commit, pano sa subcon nila inaasa lahat, kaya pumapangit lalo ang serivice nila eh. sa amin, almost a week na, super hussle.
alexis24m 2 years ago
ka raul, ang kulit mo. kahit papunta kang tate, walang paki alam c kathy doon. kaya ka lang naman tumawag para masabing babyahe ka! tsaka wala kang right mag p.i. ikaw ang naunang mag p.i. ang yabang mo!
vernoncosta 2 years ago
ay naku raul bagay n bagay sau pangalan mo si raul lo ka kasi ang yabang yabang mo gago ka!!!!!! san state kb pupunta bka state of calamity lang....ang yabang mo putan ina mo!!!!!
parebaho 2 years ago
hehe....... people are som immature these days..... They should get a long with each other,,....... There sometimes up and downs when using technology, thats why we should not rely heavily on it.... We should have a back up plan in case the unexpected happens.......
im a dsl user too.. have encountered many problems, but were all resolved through the csr, and with my own experience..
well that's my opinion
peace out!
Take Care and God Bleess
sourjerer 2 years ago
so 2 months ako nagreklamo. tpos one time hindi na talaga umiilaw ung DSL light and tumawag brother ko... sop iche2ck daw nila. so after 2 days wala pa rin kaming connection. tumawag ako. and pinacheck ko ung record sa kanila wala daw ngreport kasi down daw ang system nila. sinigawan ko talaga yung ba2e kasi hindi tama. mas matindi p dito... tpos 2 days pa bago nagawa...
i'm with the customer side din....
jexrixee 2 years ago
tsk tsk d pa dapat private to. totoo naman pangit ang service ng PLDT!!! imagine 2 months halos wala kami DSL. and hanggang ngayon parati napu2tol.... tsk tsk
jexrixee 2 years ago
as far as im concerned, i'm with the guy side, the girl doesn't have the right to say that,,coz the guy did not pointed out his anger to this girl,,,it's just happened he said the bad work only for expression, and the girl! NERD! she is freaking me out!!!! i hate that girl
AILENE1204 2 years ago
hoy raul magbayantel kana kasi,
rhestietammy 2 years ago
Both are immature. The guy shouldn't have drawn out the conversation for as long as he did, since it was pretty obvious that there was nothing that could be done. On the other hand, the CSR should have had more control of herself. I can't believe she really broke down into tears. I understand that it's a difficult job, and as much as it is unfortunate and unnecessary, irate customers are part of the package.
shiraz 3 years ago
gago ung csr.. siya nauna ng away.. tangina lng ang sbi ni raul tapos sinagot nman ng csr ng tanginamo din.. ung csr kc, nasobrahan ng kape kya ung reflexes nya anlayo.. XD c raul nman ampilit.. gagawan n nga ng report usisa p ng usisa.. (pero c raul tlga ang unang unang nagmura pero hndi para kay ms csr ung mura. gets?) naging csr din aq pero nung time n nagmumura n ung customer, hinahayaan q lng.. kya mahirap ang inbound eh.. puro reklamo ang matatanggap n twag.. (andami q nman cnabi.. XD LOL)
leijah666 3 years ago
hahahah
sander45 3 years ago
mga bastos tlaga yang mga taga san andres na mga yan mga walang modo mga bunganga ...... tang ina ng tang ina tong hayop na to....
mimiyak9 3 years ago
kaya ko nsabing bakla tong c raul ilang beses nyang minura c ms. rosanna.... hoy mr. raul di c ms rosanna ang may kasalanan kung bakit ka walng internet service gago!!!!! misplaced ang anger mo.... mag call center agent k rin para malaman mo pag nakatagpo ka ng katulad mong makulit n customer....
mimiyak9 3 years ago
i2ng putang inang raul na to nag hahanap lng ng damay tong hayup na to eh.... kung mainit ang ulo mo yung pldt ang pagdiskitahan mo ulol..... cnabi na nga sayo yung aksyon eh ayaw mo pang maniwala...... ang mali naman ni2ng ms. rosanna dapat binigay na lng nya agad yung supervisor nya..... cguro tinatakot cla ng mga supervisor nila na wag syang bigyan ng irate customer.... dati kc rin akong naging call center agent may mga ganong bisor eh mga inutil din....
mimiyak9 3 years ago
sna d nia cnbi full name nia
iantoht 3 years ago
si raul oh: "putangina mo a!" callcenter agent: "bakit po?" ahahaha
chinikiki 3 years ago
ung gurl ang naunang nag mura kea minura dn xa.. gago ung ba2e.,,
yuna12nishikawa 3 years ago
Call centers ought to have higher e.q. standards.
Customers ought to have more patience.
Both guys on the line are idiots.
robertoako 3 years ago
Hindi niya napindot ang MUTE button!!!
kikiam64 3 years ago
whats your full name? hahahaha XD
incognitostatus 3 years ago
kahit anong mura mo sa csr hindi magagawan ng solution ang problema mo. hindi porket tumawag ka ngayon eh may action ngayon din. naka-line up po yan. all you have to do is wait. you are not the center of the universe.
markmyword2008 3 years ago
korek...
Olsen08 3 years ago
olsen nsa vicas kba ngaun?
eumae06 3 years ago
ha???sa vicas??? bket??? nkita u me sa vicas???
Olsen08 3 years ago
wawa naman si customer service medyo nagslip hindi nakapagmute. mukhang di expert sa pindutan ng phone ito hahaha!!! desperate si customer naman parang walang ibang paraan para tumawag sa states.
yung mga supervisor ng customer care lagi namang wala talaga sila eh so ASA ka pa. so lesson dito on both parties sana kahit galit na kayo don't antagonize each other.
reddwindd 3 years ago
ndi nman basta basta pwede itransfer sah supervisor yung call noh. hindot
roselhyn 3 years ago
yabang ng raul
hai nku. sana ndi nah mresume yung connection nyo!!!!!
pah state state kah pah dyan.
ndi makaintindi, my gingwa nga sah area nila.
pag wla pang conncetion ibig sabihin ndi pah naayos,
ndi lang nman xa nperwisyo.
but
my mali rin kc 2ng csr nah 2...
murahin bah nman yung customer.
wrong move. ndi na carry, nku anu pah keu kung international calls hinwkan muh. tsktsk
roselhyn 3 years ago
This has been flagged as spam show
Anyone interested of having a GLOBE WIRELESS BROADBAND INTERNET with speed up to 512kbps for only P995 monthly service fee?? You should be a resident near TAYUMAN area only.
Just call me (Jerick) at 9068157 or sms me at 09194616223
deadlybide22 3 years ago
Cathy and Raul made some mistakes...
Rule number 1: Customer is always rigth!
Cathy--- Be patient, don't take it personal.
What ever the customer says, especially in terms of services. Sometimes you cannot control the behavior of the person. Especially in times that they need the service. Don't say bad words.
neosis24 3 years ago
Cathy just blow the job. She should be not in that position. What a nut job. Failure of hiring.
jon9412833 3 years ago
June 18 pa kami nagpakabit ng pldt mydsl plus landline, pinagbayad na kami ng time na yun, June 18, bakit hanggang ngayon hindi pa kami nakakabitan? May nagpunta nag dito installer 2 weeks after ng nagbayad kami, pero hindi kami kinabitan, kasi daw masyado daw malayo, mula sa pagkakabitan. Rotonda hi-way kasi kami.Pero yun kapit-bahay namin na mas malayo pa kesa sa amin sa RTD, nakabitan nila. Kaya naman pala nila nakabitan ay USO pala ang LAGAYAN sa installer.
isipinmo 3 years ago
cathy was supposed to press the mute button.. but she missed...
she thought she pressed it.
ahahaha..
hilarious!
clarkron17 3 years ago
ang kulit naman kc nitong Raul Bukayo na toh!!! sabi na ngang may software upgrading eh!!! hindi ganun kadali ang mag ayos ng software noh!!! and CSR is just giving you information!! hnd nila maaayos ang problema mo!!! mayabang kasi eh!!!
iloveorange05 3 years ago
friend ko nga sa international call yung sinasagot nila..mas worst pa yung pagmumura ng mga puti..dapat cool ka lang talaga kc customer yang kausap mo eh..kaya nga nakakakalbo yang trabahong yan..haha..ayus tong audio na to :D
kalay87 3 years ago
ung costumer service ang mali d2... kc, ang cnbe lng nung 2mawag, "tangina naman hustle." walang "mo" s mura...dt means its an expression.. hnd pgmumura s kapwa.. pero ung girl, tlgang my MO eh.. tsk tsktsk.. wrong muv ung gurl... un nga lng, maxdo ng nainis ung l2ke, kc hustle nga nman.. kht aku eh. gnyn tlga^_^
pervertsoul 3 years ago
Squatter ka! ikaw kaya mag ayos ng connection at umakyat ka ng bundok?! sinabi na nga na inaayos eh.. utak lamok amp! masyadong mayabang! di porket customer ka kailangan mo ganyanin yung mga taga customer care..
anong pag-uugali ba yan?
go to hell you fuckn bastard!
crazy NUTS!
lexen 3 years ago
Hindi naman kasi kelangang magmura eh. So bakit naman kasi kelangang murahin yung babae. Eh they are just giving information.
Raul Bukayo is just a person without patience. Bakit di siya gumawa ng paraan para makatawag? Magmumura pa siya. Amf...
ThySentry 3 years ago
Eh Gago at sira-ulo pala itong si RAUL BUKAYO... kahit ako nasa customer service mumurahin din kita- napaka-yabang mo naman pala sumagot sa telepono, "Customer is alway's Right"? depende rin kung lagi bang nasa tama customer- Ang dami mong tanong tapos mumurahin mo si cathy, syempre natural yun na mag-react tong si cathy., abnormal ka RAUL. Yabang mo..... G*&o.....
ezrahkinah 3 years ago
It's Cathy's job to handle the customer in a satisfactory manner esp. in that situation where customer needs their service. It's logic people..without customers...there will be no customer service...got it???? And that's how they run the business, to keep the customers by giving them good services or else Cathy won't get the job....It's just a job so pls don't take it personally.
LilysAngel 3 years ago
ang kulit mo kse customer ..kung ako sayo pag ganyang may problema pumunta kayo ng derecho sa office at dun kayo mag complain.
Cutesweetnesss 3 years ago
expression lang yun ng customer dahil talang inconvenient para kanya na walang service yun dsl. pero si cathy talagang nagmura. too bad di gumana yung mute button ng phone nya. tsk tsk tsk. next time cathy make sure working yun mute button mo. try mo munabago mo murahin customer mo hehehe
bogmalibs 3 years ago
georgetheboxingman is right!
discjock24 3 years ago
Tarantadong CraUl Un.. Kapal Ng Face Na Mag Mura.. Tad0 Siya.. Nd Makaintindi na may Ginagawa.. Damn.. Tama nmn Talaga si cathy.. Na.. Murahin rin niya.. nag mura craul eh.. hhhmm.. basta.. gets nyo na yan.. p0tang ina mo raul tad0 ka la kang galang sa babae!! dapat sau.. sinusunog!! sa impyero!! ako na mismo gagawa un!! tad0 ka!.. dapat sinasabon yang bunganga mo!!.. sorry kung nakapag mura ako.. kaasar kc yan si raul oh.. walang galang sa babae.. siya na nga lang rin binibigyan ng serbisyo...
DeathStar012 3 years ago
Wire Taping!.. LoL Joke Lang :D..
DeathStar012 3 years ago
Really DwightAmare21? Yes we are the RICH!!! Well if it wasn't for "RICH" people like us? you wont get a single penny for a living! As expected from another degenerate like you Dwight. Same as the other people who sent their pathetic comment in this video saying "oh nakakaawa naman si cathy!" Well she should've been fired. her accent and her customer skills 's lax! Its surprising that PLDT even hired her as a CSR where in fact she should have mopping the floors 24/7. Go Raul get & get her fired!
gream09 3 years ago
Sheesh.. Cathy forgot about the MUTE! So, it's her fault. She said vulgar words first. Tsk tsk.. She can curse the caller all day long, but don't get caught. *sigh* I feel bad for her too. She lost her job for sure..
angelfeliz 3 years ago
HOY!!kung sino ka mang *RICH CUSTOMERS* ka!!kahit sino ay wala kayung karapatang murahin ang sinuman,,wag kayung magmura kung ayaw niu ring murahin,to CATHY,kgaya mu rin akung CSR at ganyan din mga subscriber,,tama ung ginawa..DAPAT lang sana hndi ka umiyak..TANG INA MU RAUL!!
DwightAmare21 3 years ago
Raul: So problema ko na un? Eh TANG INA nmn binabayaran nmin yan! Cathy: PUTANG INA MO rin
Oooops! Cathy ikaw nauna!
We *RICH CUSTOMERS* can pay alot as much! and we deserve the satisfaction of any service as long as we pay for it
georgetheboxingman 3 years ago
i dont blame her kung nakapagmura cia ng ganun.kasi nabigla naman cia kasi ciempre nakapressure din ung work nia eh db? kaso dapat ndi cia gumanun agad..dapat pinagisipan nia din un..at sa center naman nila?? aba! bakit wala namang supervisor??
sunnneeeehh 3 years ago
Well, as a call center agent, even if Im not working in customer service, very understandable na ganyan ang maging reaction ng caller. I have nothing against the girl, even if she handled the call wrongly,still at nakalimutan ata nag mute,nadala siguro sya ng emotions nya. For the caller naman its normal na ganyan mag react pag may inconvencience,lalo pag pera involved.Kahit siguro ako, mapupundi.Wel im not gona swear but kanya kanyang relesase lang ng temper yan,at kay Raul ganyan ang sa kanya.
fling007 3 years ago
mabuhay ka cathy.. whoohoo! mura lng ng mura tae talaga yan mga reklamador na yan e.. haha
wagkamaqulit 3 years ago
the CSR should've apologized for the customer's inconvenience. i understand the rep was a neophyte (maybe) - a trainee i guess. but rep should have assisted the customer in providing necessary information for the customer in his issue and inconvenience.
bothaim 3 years ago
Heheh.patate-tate ka pang bopol ka. cnabi na ngang wla pang feedback kulit mo pa rin ung poor girl. Cnabi na ngang 9 pa dating bisor nya, kulit mo pa rin. If urgent yang states mo bulol,y not resort to other means instead of waiting for pldt? Hoy pldt, effective sa singilan, palpak sa serbisyo. And u cute lady, quit your job.Di ka bagay jan. Daig k pa nung fish vendor sa palengke. Boses ang kelangan sa job mo hindi pakyutan!
lespac49er 3 years ago
Ay naku, di trained ung CSR agent! At yang mayabang na Raul na yan, batukan ko yan eh. Di ba sya marunong humanap ng ibang may internet? Di naman sya siguro kabundukan na walang sasakyan palabas ng bahay nila. At di ba sya marunong gumamit ng phone para sa sinasabi nyang detalis pag-alis nya? Nakuuuu, kairita, pero masaya, hehe.
tetziecou 3 years ago
Ay naku, di trained ung CSR agent! At yang mayabang na Raul na yan, batukan ko yan eh. Di ba sya marunong humanap ng ibang may internet? Di naman sya siguro kabundukan na walang sasakyan palabas ng bahay nila. At di ba sya marunong gumamit ng phone para sa sinasabi nyang detalis pag-alis nya? Nakuuuu, kairita, pero masaya, hehe.
tetziecou 3 years ago
The agent is not good enough to handle that particular scenario. An agent should take control of the call even though it is the company's fault. Active listening on the part of the agent should be trained because it is the impact on why the customer get irritated by her. And the word "APOLOGIZE" is a good word that might take the call back on track! Suggestion PLDT, have good trainers in order for your agents to handle calls like this.
bkfelix 3 years ago
tapos dapat may supervisor na on duty. Un nga ang duty ng supervisor - i-take ang mga escalations at irate callers who are entitled, by the way, to have a word with the supervisor... nwei, ganun din ibng csr ng smartbro, they're not helping and are very indignant... pati ung mga pinapapuntang mag aayos ng connection... sarap sapakin... hndi pa nila bahay tas aasta asta pag naktalikod ang tao... buti n lng sane pa aq qng hndi dead cla...
uber2002 3 years ago
well, okay naman ang start ng call. hndi man irate ang caller at first. I understand his point qng nairita xa at napamura but it is obvious dat the "putangina" is not directed to the CSR coz ala namang "mo". Uncalled for ung mura ng babae pero uncalled for din ung pagmumura ng lalaki afterwards. Anyway, its PLDT's fault... they should have given a complete advisory. Plus, hnd lng naman thru net pwdng tumawag ung caller abroad.. if it is dats important then maglongdistnce xa sa cellphone.
uber2002 3 years ago
well, okay naman ang start ng call. hndi man irate ang caller at first. I understand his point qng nairita xa at napamura but it is obvious dat the "putangina" is not directed to the CSR coz ala namang "mo". Uncalled for ung mura ng babae pero uncalled for din ung pagmumura ng lalaki afterwards. Anyway, its PLDT's fault... they should have given a complete advisory. Plus, hnd lng naman thru net pwdng tumawag ung caller abroad.. if it is dats important then maglongdistnce xa sa cellphone.
uber2002 3 years ago
putang ina mo kang caller ka! hello kumusta naman di porket upset ka dapat mag mura ka. tingin mo ba yang csr may kasalanan ng problema mo? ulul ka. mayt reklamo ka pla sa service edi mag disconnect ka. shithead!
pixiedemigod 3 years ago
parang may ngwiretap ng mura ng babae..
hnd ung babae yon
darwintan213 3 years ago
tangina. bobong CSR.
peipeitambleng 3 years ago
Actually ganun talaga ang CSR ng PLDT DSL pagnarereklamo din ako yung sinasagbi ni Catherine yun din ang sinasabi sa akin iba nga lang ang location. Minsan talagang maiinis ka na. Dati reklamo ako ng reklamo rin kasi minsan ginagamit ko biglang hihinto server busy na kaya ang ginawa ko nagpakabit pa ako ng isa pang service provider kaya pag hindi pwede yung isa dun naman sa isa.
lavyrle57 3 years ago
wawa ka naman bobo kasi nag customer service ka pa kung magmumura ka lang
bakeromoki 4 years ago
mbobs ng caller... antangoks ng agent... hayyssstt, kung magmumura kasi s kausap.. siguruhing gmgna ang mute button okay.. ha!! ha!! ha!! pwede mo atsingan, dighayan yung caller pero wag mo murahin.,. hayyy antangoks.. ungas yung caller!! arrrr.
annjulie07 4 years ago
kupal kayo lahat, nauto kayo ng mga yan, FAKE yan...
bendelubyo0903 4 years ago
wtf?!!! haha. praning yung caller tas tanga ung csr! whaahaha!! low lifes!
fix436 4 years ago
uu nga expression lang un ni raul ang hina nung CSR pran abnormal umiyak sa pon?!
justwanahvefun 4 years ago
mali na kung sa mali yun girl.... nawala lang sya sa control... pero tao din yun at babae...
tpos tinadtad na nya ng mura. expression lang daw yun "tangna naman hassle"... sign lang ng mababaw na pinanggalingan ng lalaki. ganun na sya kahirap at hindi na lang gumawa ng ibang way. punta sya internetshop. bumili ng prepaid cards.
jason2913 4 years ago
sabi niya tang ina naman then sabi ni girl putang ina mo rin....
chayd1356 4 years ago
potah!! antanga rn kc nung lalake eh!! d makaintindi ng paliwanag eh!! cnabe na nung gurl n my gnagwa pa nga! kabobohan n ung tanung nya dun sa gurl eh! bugok dn 2ng babae eh!! MUTE mu mna!! haha!! mas tanga lng umintinde ung lalake..nasagot n ung tanung nya eh..malay b nung babae dun!! kaasar ah!! potah!! kabobo tlga mga tao d2 oh!
krishner9 4 years ago
agent: active listening and patience
"i do apologize for that inconvenience"
bawal magmura kahit pikon na pikon ka na...
i-MUTE na lang...
pag nanghingi ng supervisor bigay agad
watch your words...
cinnamonutmeg 4 years ago
ang tanga! hindi niya na MUTE pag mura niya! katangahan! parang hindi nag training yung girl! amputah! tanga talga!
Joydeep2000 4 years ago
mahina siya mag handle ng customer! hindi ka dapat nag fefreak out pag nag mura ang customer! in fact nakikinig pa sa kanya ang customer, most customer pag galit na talaga hindi na nakikinig! salita na lang ng salita! tapos yung babae walang kasi man lang siyang na i-offer na solution, eh talagang magagalit yung customer
Joydeep2000 4 years ago
it's really impossible that the supervisor is not around..they should have a supervisor on the floor once the business is operating just in case the customer needs a supervisor..guys didn't u notice it? I work in a call center and there's always a supervisor unless there's a meeting but there should b sum1 in charge.
LilysAngel 4 years ago
correct si raul!!!misunderstood lng ng babae
karlska 4 years ago
nakakahiya naman ito. sino kaya itong mga nasa telepono?
luisacart 4 years ago
There's nothing wrng w/ d guy. I wrk n a call cnter 2 & believe me he's way too sweet as a caller. U have 2 listen carefully and react accordingly.We should maintain professionalism in this business. Never put urself on the caller's reaction. It's normal that they're upset bcoz of the service interruption. YOu have to act different roles in every call depending on the type of a person u'r dealing w/, bt mke sure tht u'r stil n the same page. Knw the customers' needs.
LilysAngel 4 years ago
may tama ka!!besides, sometimes customers' reaction changes when a representative handles the situation calmly & professionally..that's how i feel during those times!!
menggay117 4 years ago
naku cathy rosana customer service rep. ka dapat mas mahaba pa sa pisi ang pacenxa mo..
tska naku ACTIVE LISTENING ok , yan namura ka tlga kasi minura mo si Sir eh.tama si neocrofrenzy MUTE agad pag bad trip ka rin.
better not to in that job ok.
ynocaraan 4 years ago
At wag nyong gaguhin subscriber nyo sa bandwith gamit ang pldtplay... filtered yun...
xechro77 4 years ago
Mga gago... di ayusin nyo service nyo para di kayo ma-mura... Mga bobo.. palibhasa pang cafe lang kayo...
xechro77 4 years ago
kasalanan nung agent
pcciansfan04 4 years ago
HElLO HELLO HELLO HELLO HELLO.....TANG INA WALANG NASAGOT TANG INA....SQUATER KA CGURO RAUL TANG INA MO..TANGGI KA PA EH IKAW UN NAUNA TANGA NA BOBO PA.....PAG NAKITA KITA RAUL PAPATAYIN KITA....
henry14oCram 4 years ago
Prang kaya mo a??? ha ha ha... tawag ka na ng nanay mo...
xechro77 4 years ago