How to Develop Key Performance Indicators (KPIs)

[sherullahbaig]

good work.

[ha2690]

she should be analized.

[walterramirezt]

Very understandable, congratulations



[markogrgurich]

Erica is sharp, bright, crisp and attractive. She is very lucid as she explains the key performance indicators. She links goals, targets and measurements. KPIs are progress or change related. Great job.

[jchakr23]

Simple explanation

[Dubwise78]

Thank god she said 'what is measuring for measurings sake', just in time, LOL.

[sindibadthesailor]

beautiful lady!

[NEJTOMRidingHD]

lol



[vlassi1]

@NEJTOMRidingHD lol

[NEJTOMRidingHD]

@vlassi1 LOL

[opinu]

Dear Erica,

thanks a lot for your videos. they are easy to learn and important knowledge to get. I would like to get a deeper understanding about strategy in every aspects (non-operational and operational). Could you kindly recommend me books to read?

I am in a wholesale business, mostly ding BtoB.

thank you in advance for your advice.

regards,

benoit

[bebertbenita]

An affordable Excel based solution for managing and presenting KPI's in a traffic lights style, is DashboarPlus that could create stunning and interactive dashboards

[impactgreatness]

You are excellent in your job here. I hope we'll have more videos like this on youtube. Truly a big help for everyone!

[myfriendsoren]

Nice work kiddo!



[rortegas1]

Thank you, the video it's an excelente way for understanding the metrics in strategic plan.

[najam133]

The problem i see with this is that, how do you know that the KPI you are just plucking out of thin air are of value? Surely, would it not be useful to firstly consider what the companies key/critical success factors are and then use implement measured based on KSF's and then measure whatever else you think is next in line.

Implementing arbitrary KPI's based on something like "how many new customers" etc is not useful - it may not be a success factor for every org.

[koldblooded1]

total package woman *claps and raises glass of chilled Hennessey*

[rutuner]

very useful! thank you!

[leogariba]

You are great! Thank you!

[SALHARBI9]

I am strugling with my assignment for days but in your 4-minute video makes it much easier for me :) thank you so much for the very informative video...

[azamora2005]

You point interesting things, but forgo important ones.

- Alignment with Strategic Priorities (you need org support to carry out improvement initiatives)

- Justification (why this kpi exist)

- Objective :define what this kpi is supporting

- Metrics: you define the kpi; the tech people are in charge to provide the data.

- Target: value, thresholds, time frame, owner (otherwise, it is no target)

- Improvement initiatives: you do not measure for measure

- Never use gauges

- New Clients is NOT a kpi

[googlegogo]

all the camera switches and the camera moving around are giving me a headache, nice presentation though

[virtualstrategist]

@denetrahampton Thanks! Happy it helped you out so much.

[feron99]

Excellent presentation of info!

[spynx2006]

I am getting glued with your presentation...

[spynx2006]

Hey Erica that's a very nice presentation...Pretty cool actually...

[lemanoel71]

Thank you very much for this lesson. You have clearly explained it so I can understand :)

[twister2k100]

Hi, can you post a video on Performance Prism? My exam is in two days. Can you do it asap plzzzzz?

[HansVdbYT]

Short, informative and attractive introduction to the KPI subject.

[virtualstrategist]

Glad you liked the videos and thought they were helpful. Check out all the other videos on strategic planning that we have posted.