Of course he threw you out, I have worked for a larger rental company and you sign a contract when you begin working with a clause stating that your employment will be terminated if you talk to the media without the express permission of Head Office.
So please stop making him look like he was dishonest when all he was doing was saving his job.
Whilst I do not agree with the charge, I don't see it as a scam.....some vehicles will go for miles before the fuel gauge leaves the full mark.
How about the $25 "service charge" for a 0.25 toll fee? Miami Thrifty targets out of state families who know nothing about automated toll roads & their cameras. The desk at Thrifty did no effort to inform this Alaskan family of remifications. We figured if we came to a toll, we'd just pay the 0.25 - 0.75 fee. Ha! No booths... We now have two bills for $400 in service charges for about $8.00 in tolls. Oh, and the online rental was $275 per week, but when it was all done, try over $400... Bandits
I work for a car rental company NOT Dollar though. It's the SAME thing there. If WE don't see a gas receipt its gallon minimum charge. It's NOT a scam if your TOLD to bring in gas receipt upon fill up. The return agent could care less if you whine over it too cause ALL they know is there doing what there boss tells them to do. ALSO ITS ILLEGAL TO VIDEO TAPE SOMEONE THAT DOESNT WANT TO BE VIDEO TAPED!!! Bring a RECEIPT if you dont want to get charged!!! Is that SOOO hard?!
CONT. You would be surprised to notice that most cars even tho they are "Full" can still take up to 3 gallons of gas. Which is why this fuel charge takes place. And its not a Scam. All rental locations differ and depending on what state you are in and what gas prices are at and what it costs the company your renting from to buy gas from the providing company all prices will be different. Especially if its an airport. Airports force us to appy airport fee's
the fuel receipt policy is used to make sure each customer replaced fuel used within 10 miles of the location..the receipt just helps verify when and where it was topped off..if not, hw is the check-in guy to knw if you filled it after driving only 14 miles?just because u said so?? Besides the posted signage, you also agreed that u understd and dollar fuel policy when u signd the electronic signature capture device at the counter.. now, how is that a hidden charge??
@808ITO Ummm, The check in guy can look at the gauge and see that it says full. I really hope your not serious, If so then you my friend are a moron, So by your logic when i rent a car and the gauge says full, I should get " Proof " that its actually full ?
Rented a car, drove it for about a day, topped it off (gas) before returning it and they charged me $34 after the guy plugged the computer in. He didn't even ask me for a receipt.
I guess this is how people are getting their education. From guys with cameras and not enough research to back up the facts. Back to basics: it's all about reading. Read your contract! You're renting a vehicle not a movie.
@mjd102381 A non-receipt charge which is based on the number of miles driven, even if the tank was filled across the street from the rental agency is a bunch of bull. Who are you -- a shill for Dollar?
If they stuck a nozzle in the car, topped it off, and then charged the customer for some portion of the fuel required -- that I could understand. But a double-fuel charge (which is what this is) is unscrupulous.
Of course he threw you out, I have worked for a larger rental company and you sign a contract when you begin working with a clause stating that your employment will be terminated if you talk to the media without the express permission of Head Office.
So please stop making him look like he was dishonest when all he was doing was saving his job.
Whilst I do not agree with the charge, I don't see it as a scam.....some vehicles will go for miles before the fuel gauge leaves the full mark.
Ansett76 2 days ago
How about the $25 "service charge" for a 0.25 toll fee? Miami Thrifty targets out of state families who know nothing about automated toll roads & their cameras. The desk at Thrifty did no effort to inform this Alaskan family of remifications. We figured if we came to a toll, we'd just pay the 0.25 - 0.75 fee. Ha! No booths... We now have two bills for $400 in service charges for about $8.00 in tolls. Oh, and the online rental was $275 per week, but when it was all done, try over $400... Bandits
dustoff49 2 weeks ago
I work for a car rental company NOT Dollar though. It's the SAME thing there. If WE don't see a gas receipt its gallon minimum charge. It's NOT a scam if your TOLD to bring in gas receipt upon fill up. The return agent could care less if you whine over it too cause ALL they know is there doing what there boss tells them to do. ALSO ITS ILLEGAL TO VIDEO TAPE SOMEONE THAT DOESNT WANT TO BE VIDEO TAPED!!! Bring a RECEIPT if you dont want to get charged!!! Is that SOOO hard?!
robfinslc 1 month ago
nice vidio but do they still have the hidden charge.
stealthgerm 1 month ago
I have never had this issue with Enterprise Rent A Car.
peepnklown 2 months ago
CONT. You would be surprised to notice that most cars even tho they are "Full" can still take up to 3 gallons of gas. Which is why this fuel charge takes place. And its not a Scam. All rental locations differ and depending on what state you are in and what gas prices are at and what it costs the company your renting from to buy gas from the providing company all prices will be different. Especially if its an airport. Airports force us to appy airport fee's
CurrentlyZero 4 months ago
I work at Dollar/Thrifty ;)
kryone123 6 months ago
@kryone123 SO tell us the inside story
theinvestigativeguy 6 months ago
@theinvestigativeguy
the fuel receipt policy is used to make sure each customer replaced fuel used within 10 miles of the location..the receipt just helps verify when and where it was topped off..if not, hw is the check-in guy to knw if you filled it after driving only 14 miles?just because u said so?? Besides the posted signage, you also agreed that u understd and dollar fuel policy when u signd the electronic signature capture device at the counter.. now, how is that a hidden charge??
808ITO 4 months ago
@808ITO Ummm, The check in guy can look at the gauge and see that it says full. I really hope your not serious, If so then you my friend are a moron, So by your logic when i rent a car and the gauge says full, I should get " Proof " that its actually full ?
MrTonvis 1 month ago
So have they cleaned up their act or are they still practicing this fraud?
loh1110 7 months ago
Wow, what a bunch of hustlers.
VagrantNoName 7 months ago
what a shame....
rjaiswal11 8 months ago
This happened to me a few years ago.
Rented a car, drove it for about a day, topped it off (gas) before returning it and they charged me $34 after the guy plugged the computer in. He didn't even ask me for a receipt.
AmiTakeuchi 11 months ago
@AmiTakeuchi it is a scam that let's rental companies pcoket huge profits. So which company hit you?
theinvestigativeguy 11 months ago
@theinvestigativeguy Dollar Rent A Car at Tallahassee Regional Airport (TRA), so this investigation was all too familiar!!
AmiTakeuchi 11 months ago
I guess this is how people are getting their education. From guys with cameras and not enough research to back up the facts. Back to basics: it's all about reading. Read your contract! You're renting a vehicle not a movie.
mjd102381 11 months ago
@mjd102381 A non-receipt charge which is based on the number of miles driven, even if the tank was filled across the street from the rental agency is a bunch of bull. Who are you -- a shill for Dollar?
If they stuck a nozzle in the car, topped it off, and then charged the customer for some portion of the fuel required -- that I could understand. But a double-fuel charge (which is what this is) is unscrupulous.
unclesmrgol 11 months ago
Nice job screwing with those idiots, since they are screwing over the consumer every day. Keep up the great work Investigative guy!
I will never use Dollar rent a crappy car ever again...
THANKS for the info!
mauewaue 11 months ago
Screw them fraudulent idiots. Now I'll know where not to rent a car... Thanks!!
9886635574 11 months ago
ive missed your videos, keep it up!
dkoch2 11 months ago