Sprint/Nextel - Third World Quality Cell Phone Service!

[dman71953]

sprint its self nor any cell phone company reports anything to your credit... it is never under the carriers name on your credit... however if you do not pay what is owed then when the oca buys your debt and you dont pay them they do report to your credit... thats it all the facts in one period end of discussion

[Sabonim4thdan]

Sprint SUX !!! We're trying to cancel our service rIGHT NOW because we constantly roam and only get the smallest signal bar. Yet Sprint claims we get servie where we live, we don't. This has been a 2 week on-going battle with these dumb crackheads ! We found someone dumb enough to buy our HERO phone and Sprint doesn't want to turn it until the end of the billing cycle !!! A bunch of stupid crackhead hoodrat scumbagged knuckle dragging primates !!!

[rick18d]

First of all, you're such a stupid ass dumb fuck for making this video. I have always had sprint service and always will. Sprint purchased Nextel because they wanted to combine both services, if you do the research you brainless dumbshit you would have seen that they created phones that would use direct connect through the sprint data network, it worked however the phones would glitch so they just decides to keep it the way it is, one company that offers two equally great services, either for p

[crazylikeme08able]

@rick18d , Sheesh take a pill already...enough with the profanity, once you start cursing they stop listening...life lesson #1...

[Sabonim4thdan]

@rick18d Somebody is sucking balls for Sprint and Nextel.

[asd6845]

Most people who complain about their service regardless of the carrier are those who live on the fringe of the network coverage, always take the free handset, and/or don't pay their bills so they get disconnected. I've had service with Sprint, Verizon, AT&T, and T-Mobile. If I just sat down, I could find all sorts of reasons as to what makes each one of these carriers horrible, but that would be shooting fish in a barrel. It's really up to the consumer to do their homework. As for ETF's? You si

[puftguy1]

SO TRUE !!!!!!!!!!!!  GOOD VIDEO !!

[truck2112yes]

I am disgusted with Sprint...I have a cell phone and aircard (internet) with them, and started having problems about 3 weeks ago. I have had about 6 days of internet service so slow, it was like dial-up. One day the cell phone service was almost non-existent, calls would always drop. They are not even calling me back now. They seem to have no interest in helping to resolve the matter. I am dropping them. I was a happy customer, but no more.

[wordscolliding]

You're absolutely right - Sprint's customer service DID suck two years ago. It's a WAY different company now: different CEO and Board of Directors. Sprint now ranks ahead of AT&T in customer service and has a bigger 3G network. Still chasing Verizon though!

[MsCustomerCare]

Where are you getting your data about Sprints customer service? Are you aware that Sprint can and does "scrub" survey data?

[crazylikeme08able]

@MsCustomerCare, umm yes it has been done to me fro Hello...

[MrRUSS808]

Should have got verizon

[Jshana96]

in my area sprint has the best service. even when i have one bar, my calls aren't dropped, they are clear, and they never disconnect. i have had sprint for 6 years and i have never had a complaints with the service.

[jsspears21271]

Why pay your ETF even the government thinks its wrong to make customers pay ETF's and they are the biggest crooks and liars in the world. Not all carriers have shity customer service, all do make some mistakes on billing, drop calls ect but there is no need for poor customer service its just a company trying to rip people off.

[richholguin]

I've had Sprint for over six years now and I can tell you that this video would seem true two years ago but Sprint has definitely turned things around and Sprint tied with Verizon Wireless for top honors in the West region in the J.D. Power and Associates 2009 Wireless Call Quality Performance Study.

[DavidRectum]

the mix is really annoying.

[jpkm7992]

SPRINT IS A DISHONEST COMPANY.THEY MADE A MISTAKE ON MY BILL,THEN RUINED MY CREDIT, THEY LAUGHED IN MY FACE,SAID IT WAS THERE WORD AGAINST MINE,TO BAD FOR ME.VERY MEAN,VERY DISHONEST,RUINED MY CREDIT, BAD COMPANY. BEWARE ,DON'T SIGN A CONTRACT WITH THIS DISHONEST COMPANY, dON'T LET SPRINT DO TO YOU WHAT THEY DID TO ME. DISHONEST COMPANY,DISHONEST COMPANY. JOHN, TAMPA. SPRINT RIPPED ME OFF ,AND RUINED MY CREDIT.BAD,DISHONEST COMPANY..SPRINT SUCKS,SPRINT SUCKS.SPRINT SUCKS!!! John Tampa

[Mistik20071]

TRUE THEY RUINED MY CREDIT TOO! Charged me 1,000.00 DOLLARS when I only called after 7 and didn't even text!

[crazylikeme08able]

@jpkm7992 , so what your saying is Sprint sucks??? lmao, just sayin

[danielofantioch]

@jpkm7992 All could be true... But that "ruined your credit" part is false. I managed a store for 4 years, and at a call center for 2 years after that... Billing and Payment history is never reported to the credited agencies for any reason expect when your account is cancelled due to an unpaid balance that is so delinquent that the in house customer finance had to refer to a collection agency. The "credit" that sprint keeps is solely in house to determine customer value.

[BabyButtSmell]

@danielofantioch The collection agency that you hand it over to puts it on a person's credit report even if you don't, as an "uncollectable account." So it does fuck with your credit if you are erroneously overcharged, refuse to pay for their mistake, and then the company gives it to collections. I called to upgrade to 600 minutes once and the dooshes upped the plan to 6000. If they didn't fix the mistake there was no way in hell I was going to pay it, & they would've sent it to collections

[danielofantioch]

@BabyButtSmell Collections is all internal. Sprint does not "hand over" it's financial management to vendors. Just account management like new activation's, plan, billing, trouble shooting. The only time its handed over to an OCA "outside collections agency" is when the account has been cancelled by sprint due to long term delinquency. (by that I mean when the account goes SOP far unpaid that its PAST "service interrupted" PAST "suspended for non payment" but cancelled & "refereed to OCA")

[danielofantioch]

@BabyButtSmell No offense but I'm right about this. I'm not trying to justify this by having worked there but it should count for some level of honesty\accuracy here. I worked my way up from agent, to quality, to escalations, to trainer, to team manager, to assistant program manager of escalations. THEY DO NOT REPORT TO CREDIT, until its referred to an "OCA". (completely cancelled to due non payment). It takes at least 4 billing cycles to pass the suspension before that happens.

[BabyButtSmell]

@danielofantioch No offense bud, but if you are so sure a cell phone contract problem can't end up on your credit report, there is a simple proof you can do. Go sign a cell contract, don't pay it, and wait and see if it don't wind up on your credit report. Why not try it if you're so sure? If you are so confident not paying a cell bill doesn't wind up on your credit report, you have nothing to worry about. But what I know is something else. They don't keep your SSN for no fucking reason

[danielofantioch]

@BabyButtSmell I don't think youre understanding. Payment history isn't reported plain and simple. It's only reported when your account is cancelled due to non payment and referred to in out side collection agency.

[danielofantioch]

@BabyButtSmell The only possible way for your credit to be hit, would be if your account had an unpaid balance when it was cancelled. Unless you were in some kind of long billing dispute and refused to pay til it was corrected, account got cancelled due to non payment, sent to OCA, Account corrected, payment received, account re-opened. I could see that hitting your credit?? But Sprint doesn't allow cancelled accts to be reactivated if the cancellation is over 60 days > new acct, new cred check.

[djfail64]

I had sprint for 3 years in the vegas area then moved to indiana. I was told i had to go with nextel to get service where im living now so it cost me 450 dollars for a new nextel phone just to find out sprint cdma had service here. also i was sent 12 phones in a 6 month span because they were junk. way to go sprint!

[question4seller]

sprint sucks !!! It is by far the worst rated cell phone service provider in the US !!! Go with sprint and you will regret it,

AVOID SPRINT LIKE A PLAGUE !!! I'm w. Tmobile now and they are much better.

[littlegeetz]

okay here are the real stats......2nd best in dropped calls, meaning 2nd least. 4th quarter 08 #1 in first-call resolution, and #1 in having less than 1 transfer. first 4g network being tested right now, full launch next year. simply everything plan, no extended contract. oh, and currently an 88% customer satisfaction rate. sounds to me like you just enjoy complaining....

[jsspears21271]

Your so full of shit, if your going to comment at least have your facts straight. Sprint raks last among the top four carriers in customer servrice.

[littlegeetz]

i won't say exactly where, but i will tell you i work in the wireless industry and can tell you these numbers ARE facts. you, as well, obviously just enjoy complaining, just like any other typical sprint customer

[lejink]

so is it a coincidence that complainers end up at sprint? or does sprint make them complainers?

[Yuumgoodie]

@lejink Sprint makes us complainers.

[creampuff0018]

come on people..all carriers have good and bad sides..the problems is that you cant even understand your own bill and mostly how you use your phone..if you hate contracts then go prepaid..

[CHUCK30c]

why do most morons go on and on and on about how they hate there carrier? just pay your fucking ETF ..aka early termination fee and go get pretty much the same service again and wait for another crybaby to post how they think there gods gift to satellite reception for a cell network

[nathz19]

WE love SPRINT//!!!!wer u can finD SIMPLY EVERYTHING unlimited!!only at sprint!

[mowinman33]

I love Sprint. VZW blows.

[ahertz]

ups it was recommend it* was thinking that i did tell that to my sis when she changed from AT&T, now we are with verizon and it is fabulous.

[ahertz]

i've worked for care in sprint, and yes they do suck, i will never recommended it. but dont blame sprint, they hired Teletech for that, and teleshit has call centers all over the world, thats why you will get somebody who wont even speak a proper english on mexico, philippines or costa rica.

[nathz19]

ur sucha loser//u and verizon suckz!!!!!!!!!eeeww//parasite!­!!!

[ahertz]

we "suckz"... perhaps you meant "you suck", as "IT sucks" that you proved my case on the english part... besides hun u shouldn't be that proud of the exploiting u r part of, u know that a rep on the usa will earn 14 dlls an hour while u r getting dlls a day and working a night shift? u call that fair? u should demand the same rights hun.

[Light090682]

I live in Seattle. I have had sprint/nextel for work for years. They are by far the worst carrier I have ever delt with. I can be standing in the same spot and loose calls. i don't get my voice mails until 2 days later many times and after MANY MANY MANY MANY months of trying to convince the customer care that there is a problem in my area they have grugingly agreed to consider sending someone out to moniter the tower! I am sooo thankful that my compnay is switching to AT&T this week!

[xendxupxwarpedx]

customer who say they have problems with their phones its because they are stupid, they dont know how to read the bill, they dont know how to dial internationally, they use internet and then call saying they didnt and wanting an adjustment... i have a ic902 and works perfectly, if i call customer service i call knowing exactly what i want and being open to the explanation, not just saying i didnt use that many messages n whatnot, thats why the companies have plans so u choose the one that fits u

[vicsofand1]

they are the worst!!! especially sprint! I switched back to an i560 nextel and it wasn't too bad but anything sprint is horrible!

[1paulll]

hahahaha! thats soooo true! but same thing for t(rash) mobile

[grodenbarg]

"Third world quality service at premium rip-off prices" should be their evil motto. :P

[Zutararocs28]

sprint.....censored button nuff said the title says it all

[giovanihon]

ALL companies have bad things to say  about, just select one and pay lol

[giovanihon]

how many trees have to die in order a customer checks his bille before bitching aroung? (yeah i know sprint sucks) but come on... if you go furher on the bill you can check the freakig charges... also, why the hell people select 2 for spanish speakers?? is like listening FOR ENGLISH PRESS 1 (THEN A LOT OF BULLSHIT IN JAPANESE YOU DONT UNDERSTAND) why the hell someone will press 2? if the only shit that understood was... PRESS NUMBER 1 ???? xD

[giovanihon]

i really enjoy when a customer calls to customer service because his bill is 300 dollars, and when he is asked did you check your bill? they say... (silence....) no... or when they get a charge for something that on a STORE was told won't be there they call to CS instead of going back to the place they bought a phone... finally... when before being connected to CS they listen... FOR ENGLISH PRESS 1... Para español marque 2 they press 2

and then say uh... Mexican..

[msaasha]

SPRINT SUCKS.

[Ruckis81]

I have been with Nextel for 5 years and I have had zero problem with my service. I love it. They have the most affordable plans. You're not going to go anywhere else and a get a plan where the 2nd line on a family plan is free. Everyone else charges you $9.99 or more. They're #1 in phone durability, price plans and add ons.

[southerndipper78]

dang i dont agree with this at all. i had alltel and yea the the service is really good with them but i just got a hybrid phone and i lost some bars but it was worth it. the PPT is amazing. and their plans are cheep unlike alltel where your charged for every add on. plus sprint/nextel are expanding their network by 40% by the end of this year alone. love my ic902.

[racheldorcas]

wow!

i have sprint, but this title says it all! :D

[aarons978]

The cdma to iden not benifiting anyone is not true at all. Sprint Knows that nextel is the leader is PTT, nextel having the largest and fastest ptt network. Now Sprint has spent time and money into a service called Qchat( by qualcom) which will allow for intercarrier operability with PTT. So a cdma based phoen can PTT a iden based phone thanks to Qchat, Which runs on sprints new EVDO rev.A network, which is the largest/fastest network in terms of data. THis will allow for H-ptt to wrk btwn the 2

[E9676]

i have been for long time i dnt like sprint

[Rcrby525]

to all of those somplaning, just secretly switch to another providor, i have been with alltel since 2000, yea, 8 years, and i have had little to no problems

[bryanm011]

This is what happens when you don't PAY YOUR BILL i have been a sprint nextel customer for years!! no problems at all

[keidayoko]

third world quality cell phone service? wow...what a way to describe it.. i live in a third world coutnry, we have good service. probably coz we pay bills on time even though we're poor and from third world hehe and we dont whine as much as you do. you should take your case directly to the service provider. this act is immature.

[lxnthny]

SprintNextel isn't that bad. All companies have their ups and their downs (mostly downs), but nonetheless, you still get connected. By all means, if you live in south texas, get Pocket for basic use (even though it sucks) because they are functional within the region. IDK what to say except that all companies will get you to the same phone line

[gloopey1]

My question is this: why in the world did you feel the need to post this ridiculous, waste of space video anyway? Who cares if you don't like Sprint? I hate Verizon. The one short year I had their service, nothing but dropped calls, static and rude customer service idiots. Yeah, every carrier has problems, so why waste two and half minutes of everyone's life complaining about yours? Get a clue, nobody cares!

[FrustratedConsumer]

Judging by the comments this video received there seem to be many folks that disagree with you.

[zexxaar]

No one forced you to listen to it for goodness' sake!

I, for one, was quite interested.

[crazylikeme08able]

@gloopey1, umm why did you bother wasting your time watching it then??? The title was self explanatory...just sayin ;0)

[DDraco88]

Sooo damn true ... think their service sucks check out their stock!!! LOL Their going down!

[highlanderhybrid]

Nextel is the only thing that works around here.

[austinga05]

Nextel sucks BALLS.

[cutterschoicenotmine]

most phone lines nowadays are answered by dirty pak bastards. I pay one 2 grains of rice a week to answer my phone. I keep him in the coal shed. I call him nig nog.

[sunset212004]

I work for Sprint, From Canada origenly, and I can tell you now, the cell phone service down in Canada is nothing like you guys have. I pay 40$ a month for a family plan, and each phone pays a accessing fee of 8.95$ for just having the cell phone, On top of that, i can only call in my area no wheres further than 1 hour drive away, than its long distance charges. I get 300 minutes for that price, doesnt include mobile 2 mobile, not even roaming. We cant even purchase insurance on the phone

[noidea111]

Open a commercial account in the STATES

[mondayhater20]

There is a big difference between the Old Sprint and new Sprint, well yes there was a merger however the billing systems are different and now there is really no billing errors with ensamble system everyone is not on the new Emsamble billing which there really is no billing errors and Sprint is much better then Verizon on compared on VZW has control of there internet rather Sprint does not. Sprint and every corperation has major flaws!

[justin19822]

i had sprint and i was charged 200 dollers because i moved from one place to another and was never really told why i had that charge i spent many hours on 411 and never got it fixed as for nextell my god i honestly didnt know people could be so dumb when i called i felt like i was in a call center in the ghetto i cancelled before the one month mark because they never could get my text messeges to work and blamed me for there problems

[itsallgood20002]

I live in Tempe AZ, a suburb of Phoenix, and I get ONE BAR on my new Kyocera Cell Phone. Shitty service, and let's not forget mystery charges that appear every three months that no one can explain. And Sprint allways makes billing errors in there favor, never yours..I find that ironic don't you?

[mondayhater20]

I am guessing you have a very old Kyocera 2255 that is very old, because I been to Tempe,AZ with a new Sprint RAZR2 and I get 3 Bars So It's the phone not the network!

[bufubufu21]

Exactly, those who complain about the actual network quality obviously don't know what they are talking about, please move out of the boonies, you just might get service.

If you hide under a table looking for service it doesnt help either.

[dadeDT05]

they cant even catch up to hte rev-a network or soon to be sprint wimax that will be out soon .. its in the works

[dadeDT05]

All i have to say is ... who really is better .sprint nextel has been on its ups and down.. but its soon to change.... t-mobile and its lawsuit and verizon with the same .. no one as looked at all the bad thing on the rest of the carriers. t-mobile horrible slow net, just like at&t... verizon and sprint .are the only carriers that should be in the country .the rest are a bunch of non american companies trying to steal the thunder..

[QueenLaRayne]

It wasn't a merger at all, Sprint was sinking and bought a much better company (Nextel) out in hopes of driving business back up again, but the oposite happened; the Nextel half lost customers due to the reputation and horrible agents from the Sprint side. And I just might be fired along with 3,999 other people on 2/11 just for not making enough sales for them... lovely, isn't it? (^_^)

[QueenLaRayne]

I was working with Nextel before the "merger", and things just got worse after that. I'm still workig for the company, but they keep coming up with ways to screw the customers and the agents that are trying to help them.  It is very frustrating to listen to these victims on the phone every day.

[PGWARNER]

Nextel by itself used to be top notch. They sold us out when they merged with the low class Sprint network.

[unidad085]

I agree with you! thats the real point.

[Akela011]

ZOMFG!!! that just made my day! im currently a multi skilled rep for nextel and that was just awsome!!

[carmodykc]

I used to work for sprint/nextel and I felt bad for each customer that was with that stupid company. So many problems, and then the fact that they limited us reps ability to credit accounts just made things worse

[Omegax9000]

pff i pay my bills on time all the time and your service is awful .

[korisuporu]

Im an agent from the Sorint Finance Department, and sorry, we entertain customers as much as possible. Maybe the reason why they released your call because you were a dumbassm who cant pay his bill on time!

And what was about CDMA & iDen? Sorry to say, we are already using a new system. Better yet check some facts before you create this shit!

And that is a voicemail? You can have it altered anytime! Are you making me laugh?!!

[Seattle206723]

You can't spell sprint lol, and you work in Finance, you have no real clue other then numbers at this present point and time. The people are Mad BC they Get Screwed all ways at Sprint.

[korisuporu]

Sorry then, My mistakes, typos, right? Those who says that Sprint sucks are those people who cant pay their bills on time, doesn't understand the word PAST DUE & ACCOUNT SPENDING LIMIT, and the only goddamn thing they care about is that they want their services back whereas they should PAY for what they owe at Sprint! We offer help but then DELINQUENT CUSTOMERS will SHOUT at us when its actually its their FAULT! Better yet pay your bills on time, assholes!

[Seattle206723]

Or just maybe if I didn't keep getting Power Vision and Txt messages added to my account.. Or maybe if you stopped paying Rep's to Slam me everytime I go into to even get your crappy phones you order from sayno then maybe things would get better..

Yes I have complained and found out that the managers and the reps get paid for putting that crap on my account..

[synerjay16]

i resent the title of this video.........

[coair1952]

I used my nextel in Peru and it works fine. I have no problem with it

Even I get some extra minutes a months and credits on my bill that another carrier wouldn't give me

[resbitime]

i live in california and once in a while they want to charme with text messeges from russia or belgum,and at the end i canceled that i got tired ,im free in may and out of here.If you don check your bill they will charge you for what ever they want,thats what i dont like about them.customer service is 3rd worl country .They never have the correct info or they system is not working for some reason.

[metro267]

as far as i know sprint and nextel only share the same billing system. The coverage for each phone sprint or nextel is different. Also on the area i live there is no problem like that, but nice vid.

[blakej0000]

lol i have sprint i dont really have any of these problems but its still really funny and prob true in some areas... Great job

[XAVIERDDD]

tetrriblr is a word that does not describe sprint nextel.the adjective is way to weak.

[XAVIERDDD]

sprint is the absolute worse.i have never been ANGRY with such a terible company in my life

[zxcv1234vcxz]

"Third-world quality service"? How dare you!

I lived in the Philippines for six months, and I *never* had a dropped call or misdirected number.

Your insinuation is appalling. 0_-

[fordrulez18]

i HATE nextel.. i have a voicemail thing like that to cuz i hate my nextel too.

[powersskp]

Ok Holly, now you are immortalized and thank you, thank you both for your creativity in bringing humor to one of the frustrations of our modern world. It helps to laugh at it, otherwise we'd all go postal. Shelley

[grinchybutt]

How true...I just paid the 200.00 cancellation fee today to finally get out of the horrid pain. Sprint was the most unethical company I have ever delt with...GOOD RIDDENS!!!

[bangtizzy]

My bill has been wrong for over a year... This month was the first time its EVER been right since I signed up for the phone/dsl package.. Every month I had to call in and argue with a idiot customer service person to get my bill right over a few dollars.. I'm switching to a differant provider, Sprint is BS.

[wownickissexy]

stinkyjo22 your a dumbass cause verizon is cheaper than sprint/nextel you retard guy thinks hes all hard sayin shit about other people and hes the dumbass ahahaha

[theip2002]

I agree that the merger with Nextel was a bad idea! Sprint should have bought Altel (same CDMA technology). The biggest problem now with Sprint customer service is the outsourcing! No one enjoys calling India, Mexico, Phillipines, or Jamaca for service. Get a clue sprint! NO OUTSOURCING!

On a good note, I love my sprint service & never drop calls. I just hate calling customer care but I do get good service at my local sprint store (in old town Pasadena, CA)

[joelapussy]

everytime i call sprint i have to wait 15 minutes just to talk to someone does anyone else have this problem?

[CaptainFreon]

True. I dumped Nextel for Sprint. Then I had to dump Sprint after the merger. I called sprint service and got half broken English in some third world country. I always wanted Verison, but they have that GOD AWFUL long instructional message for my clients to wait through. So, I have Centennial. Best service I ever had. NO BROKEN ENGLISH, DROPPED CALLS AND NO Verison instructional message.

[stinkyjo22]

you know what..those consumers who are complaining about their sprint service are people who either do not know how to use their phone or do not pay their bills. they just call sprint to always ask for crdit because of their stupidity...and guess what they thrreaten to leave sprint and switch to verizon?hahahahaha youre in sprint because you cannot afford verizon...admit it you cant even pay your bills in sprint what more in verizon...stupid...

[seff503]

this is so totally true!

[plumpdn]

This is sooo true...watch my new video about it!

[jayman4426]

Sprit/Nextel and Virgin Mobile are the worst service that I had, thank god that I switeched to Altell.

Also have the other guys "fire" their customers like Sprint does?

[chuckbear]

well the best way to make sprint work with ya is simple

pay ya fucking bills

[Emanadolfo]

Sprint actually has very cheap plans and very good customer service. The company is currently doing its best to serve customers with their utmost best. :-)

[tallooly2007]

omigod, i'm so glad to see others with this issue. i just did a total rant on my youtube account (that still has a part four coming because the issue isn't resolved) about how badly they have screwed me. new service, never a working phone, and telling me i'm responsible for a BILL, not to mention credit card charges incurred. i'm incensed.

[wisdom1221]

If you like to get a cellphone at a discounted price send me a message.

[masterzo]

Embarq offers horrible service, charges higher prices than quoted so the can be bought out by showing a profit. Their CEO made over $150 million in bonuses but will not spend a dime making improvements to their infrastructure (people/equipment) what can we do as consumers? My business is damaged because I cannot get good quality phone and internet service. Can anyone help?

[jagriffith1]

Great Video - good work.

Are you interested in trying to form a class-action against Sprint?

Check my crude video at on youtube

watch?v=_lg6pkXPr58

Leave a response if interested in class-action. I believe I can prove Sprint has committed fraud in my specific case.

[bosnose]

OH my good ness

[tester70]

I concur...I don't call much but when I do it's like calling Satan and asking to speak to God!

[JeriLynnKarr]

sad but true...