Best Buy's Late Fee Gotcha

[nvlala]

Everyone is hating best buy for the late fees... You realize that hsbc is your creditor right? That's who you should be talking to. And having a billing cycle is standard... For all of your revolving accounts....

[lucasob2000ms]

I am a customer for Best Buy and have been hit with a late payment only once before,

which after they went over it and checked it, they ended up giving me the proper credit after

probably checking and finding out I was not at fault.

Now I have another late fee charge for paying my bill on time and also for sending my payment early,

[lucasob2000ms]

@lucasob2000ms I am getting punish for sending in my payments too early, according to them and they are talking about a cycle

of my bill or invoice which I had no idea of, my thinking was anything after the due date has to be counted

for the next billing cycle period, but once again BEST BUY has figure out in a shaddy kind of way I guess

to punish a good customer..

[lucasob2000ms]

@lucasob2000ms This below is how it went down:-NEW BALANCE PAYMENT $385.00

DUE DATE 3-2-2010

RECOMMENDED MAIL DATE 2-19-2010

TOTAL MINIMUM PAYMENT DUE $10.00

So in 2-22-2010 I sent a payment online for $100.00 dollars for this Bill.

I decided to send my next payment early for my next bill on 3-6-2010, I paid $50.00 online.

My next statement received showed the following:

[lucasob2000ms]

@lucasob2000ms NEW BALANCE PAYMENT $235.00

DUE DATE 4-2-2010

RECOMMENDED MAIL DATE 3-19-2010

TOTAL MINIMUM PAYMENT DUE $10.00

Because I had made two payments I figure I had taken care of this month bill also, but Best Buy claims I had made

my other payment to early and because of that I has been charge a late fee.

[lucasob2000ms]

@lucasob2000ms I had no knowledge of a closing cycle or a date of a closing cycle, I figure anything after the due date has to be applied to

the next month? but according to them is not.

here is the part of the email they sent me.......see if you can make sense of what they are saying and you be the judge?

here is what they wrote to me and their solution to the matter:

[lucasob2000ms]

@lucasob2000ms Any payment amount received in excess to the minimum payment requested does

not apply as a credit to the next month's minimum payment due. Please pay the

minimum payment when requested on each statement to avoid late fees.

Please be advised that as the payment on your Account for $50.00 was received

on 03/06/2010 and your account cycled on 03/10/2010, the payment was applied

towards the balance on your account, not towards the next month payment.

[ijjesa]

BEWARE OF RIP OFF ARTISTS...HSBC..

i just got my tax refund back and decided to pay off my balance of of about 1700..

went on line to pay, and those basterds had just added on over 1000 dollars to my account balance, because i had some sort of contract with them without knowing it...some kind of yearly payoff thing... HSBC completely sucks...!!!!!

stuck, like i did......if i had only paid 1 month earlier i would have been ok...

but now i was blasted by them....BEWARE !!!

[kenola638]

I will nolonger shop at best buy. and you all should do the same.

[TheWarOnDebt]

Great work CWN!

[lucariotrainer9]

It's pretty ridiculous that Best Buy won't explain it's own program. At the very least, they owe this man and all its customers some explanation. If they can't explain it, they need to change it!

[yocheco619]

like the video said, HSBC not Best Buy

[tonyacehawk]

I think Household bank is really just another name for Hong Kong Shanghai banking corporation