After a bit of a fight and nearly throwing the damn thing out the window... I managed to format the phone and get an OS installed... Seems like it was having issues remaining connected to the phone which was causing the failures @ install. Thanks for the video.
Side note.. The latest update to the BB Desktop Software now has drivers for the USB connections allowing a # to be assigned to the phone connected in case of multiple phone connections/usage at the same time.
Once it does connect it gives me nothing in options as everything is grayed out.
????????
Everyone has the same video showing the same thing but not a single one of you have a link to this confirmed information or any issues that may come up.
its success for me til the last step. but the phone still keep rebooting by itself..til the "security software check" but it stop at 45% and again the phone shuts down. LED red light flash for 3sec, then reboot again.
i have the desktop manager on my pc but i cant find the app loader any where ! .. can i download it from anywhere and install it into my desktop software folder ??
hi, i followed your instruction how to fix a nuked blackberry, it worked. thank you. now the probelm is that, i downloaded black berry app and restarted it now it went white then turned of. it does not turn on again do you know the problem???
got through all the hurdles of the PIN-UNKNOWN part, and then got through the 'loading JVM and system software', but now that it's on 'wait for device initialization', it's booted up but has once again stopped underneath the 'e' of the blackberry reboot screen.. i thought this whole process was meant to stop that? any help? pleaseeeeee?
My BB 8220 has the 507 error!! I followed all the steps that you showed here. The App Loader shows my PIN instead of unknown, when I click next with my pin selected it says "The Blackberry Desktop Software does not have Blackberry Device Software for the device you have connected to this computer. Contact your wireless provider or System Administrator." Please Help!!
Like some others, it doesn't show Unknown and just skips straight to my PIN, so I'm pretty much screwed. I'm going to try to uninstall all the Blackberry drivers on the PC, but I doubt it will work.
Alright, I've been trying this for a few hours now, and I can never get the USB PIN: UNKNOWN. It just shows up with the pin number. Then, it asks for the device password, which I didn't even know It had!! I really need to fix this, as I don't want to have to buy a new one.
hey someone please help me i got a blackberry bold 9780 with a white screen.. i want to try this out but i cant find the file on the computer.. i got the blackberry desktop manager though..
@ilNelesli Hi. Please have you been able to solve your problem? I have the exact same model & the JVM Error 517 has been on my screen for the past 4 days. Thanks!
Help please. I installed the manager and the 9800 os for my 9800 torch. i then got through the app section and when adding software it said i had none compatible for my device... please help me
hey my blackberry is starting again and again and again and again .. i followed your steps but when it accepts the usb and i move on it shows nothing its says it does not have any software to load what to do ???
hi does anyone have a backup file for blackberry os 2.0.0.4869 i would like to downgrade my current os which is .6149 if anyone can send me the file or if you can post it that would be greatly appreciated. if it works i will personally make a video thanking you for helping me out and share the method to everyone who is stuck on blackberry playbook os 2.0.0.6149.
i need some help... i do all of the steps that the video told me,but.. the PIN : UNKNOWN appears,i quickly click next,but.. the loader says " unable to connect to the blackberry"
please help me! i really need this blackberry for tommorow! thanks.. GBU
i am downloading the OS from a ''3-uk'' its my Service provider, i tried to download the OS thru the crackberry site which downloaded but i stil recieved the notification stating that i didnt have the device software downloaded by the apploader. if downloading the OS from the carrier doesnt work i dont know what will. Also i like a few others dont get the option for an unknown PIn my pin actually comes up along side the USB and i have to keep the battery in to see the apps i want to load
i hate blackberrys ! END OF STOY :( :( >>only 5 months . and keeps been NUKED OR BRICKED. . I HAVE NO LOVE FOR BLACKBERRY .. ONLY IF THIS WORKS . :( :( # PEOPLE HAVE EMOTIONS U KNOW BLACKBERRY ? >.;:
when i get to the screen in 2:05 all the apps are in a dim grey and i cant pick anythink nor install anything....any advise?....i have a 8530, i downloaded and installed the right OS for my BB
on application loader i stuck and it said" the blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. contact your wireless service provider or system administrator."
It always stuck in the second process "wait for device initialization". And the device (8520) showing a battery that being crossed out on the screen. It does not matter which way I used, it always ended up in this situation. Any idea? and also, the pin is not unknown anymore, since I have done this step before and the bb pin has been recognized now. many thanks for everyone that could help me solving this problem.
is it a requirement that a pc will be used? because im using a laptop. also, it says " the blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. contact your wireless service provider or system administrator." please help. i really need a reply. pleeaasseee heellpp!! god bless you!
allways when i opened application loader wizard and i follow the steps, my screen ( at 2:06 ) is empty. PLS help me. I already downloaded 3 os versions, always the same problem! PLSSS HELP ME:O
my bb is a bold 9900, the os i downloaded doesnt work, when i click next on the unknown pin, the next page says that it couldnt find any software for my device :L can any one help me?
@Zied4life I'm in the Wizard Application Loader and now in the screen where you have to ''add'' an app or any software you want to put on it, but the white list screen below says rougly translated from Dutch (i'm from the Netherlands) ''The BlackBerry Desktop Manager Software does not have the BlackBerry Device Software for the device that you currently have connected. Etc etc'' (the screen at 2:06 with the white square inside, is where it gives this message) so I can't delete anything,
@Zied4life Part 2 - So what do I do at this stage? I have a bricked BlackBerry Bold 9900 which endlessly reboots in an infinite loop with the occasional black screen with the LED flashing red and then the sand time thingy and then the loading screen again. Please help me out bro you seem to have knowledge about this problem!!!!
@Zied4life Also I installed the latest .474 OS 7 update to my pc but now that i'm in the screen of 2:06 I have no idea what to do next as it gives that message in the white box where normally you have to tick what you want to delete and stuff. I have the firmware installed on my pc but how do I get it on my BB and will it work that way or do I have to delete the old firmware in some way first? My BB is nuked btw not bricked. Please, please help!
@alanfit99 I have found the solution for my nuked BlackBerry Bold 9900 (i'm from the Netherlands). First download the firmware you want to put on your 9900. Second, run the .exe of this downloaded firmware and install it on your computer. After that, you have to locate the 2 vendor.xml files that are on your pc. One is in the AppLoader folder all the way at the bottom, the same folder where you also launched the App Loader from. The other one is at (see next comment)
@alanfit99 Also, what I did was remove my simcard and memory stick, which made it work, so try all of that and it'll work!!!!! If you have any more questions lemme know!
i have the same problem but i can find the apploader file i found it on my dm but i can get trough because i need too connect with my blackberry and its hard to connect with a nuked blackberry :P HELPPPPPPPPP!!!!!!!!!!!
If your wondering what that 10 ATTEMPT LOCK CODE thing is where you put your password and it doesn't work, basically don't use up 10 attempts as it will fuck up your blackberry as its the network lock code visit freemyblackberry 'unlock code' tab follow the instructions given READ CAREFULLY!! :-) hope that helped
I get to the 'Device Application Selection' screen but can't seem to select anything. can you please please help me. im using the Blackberry Curve 8520 softwear version: 5.0 Bundle 1168. thanks to anyone who replies.
i did all this but when it loads to the main page nothing works none of the buttons and the only way the screen goes on is by pluging it in, and still none of the buttons work or respond
I have got an Error 102 from my new BB9900. Some one told me to watch this video and do it.. Now the is when i connect the charger point to the phone without the battery and click next, i get an fatal error. and then to close the loader. if i do with the battery i just the apps screen and thats. Nothing like showed on the video . PLEASE HELP
may i ask you, my BB Torch is completely could not be switch on, when u install the battery it will show the red led for few second and it will remain off??anyone can help me ...i tried this method it could not connected the error message appear
Hey i done eveything you said and the app loader recorded this as a success however once i turn it on for the first time after the os is installed i get blackberry come up with a bar underneath, this then stops at a particular bit and doesnt do anything else is there a fix to that? thanks for your time :)
i have done all your steps but i get up to the "wait for device to initialization" then my red light comes then it goes away then this comes up "Unable to reconnect to the device during a multi-stage load operation"
my device applications thing just says 'The Blackberry Desktop software does not have blackberry device software for the device you have connected to the computer. Contact your wireless service provider or system administrator ':(:(:(:(:(:(
what do you do if you computer shows you no options when you connect your device? Like it doesnt say com1 com3 or the usb thing its completely blank! PLEASE HELP!!
i had the same problem as @ServproOfSunrise all i did was disconnect it (with out the battery) and i plugged it in as soon as i pressed the first next. Although it showed me my pin it still worked... i just had 2 try a few times
@DEVB16B hi, unfortunately i did not .... i went to AT&T and they gave me a refurbished phone... but if you can just try to find someone or some place that can repair software problems on the blackberry.. all the places i know they just fixed hardware issues, screens, keyboard, etc. sorry :(
Your instructions were great I followed them to the letter, but my problem was a JVM error 547 which wont even let me install the OS. I get to the reconecting to the JVM and it shuts me out, what could I possibly be doing wrong. Course I have the BlackBerry Desk Tom Manager and the Application Loader Wizard.
i watched your video on how to restore a nuked blckberry, but the problem with mine is that even when i take the battery out and connect it to my PC it isn't recognised so i can't restore it. do you have any idea on what i should do? Thanks
i have a curve 9300 when it reach to uploadin application A fatal error has occurred while updating your device's software. Please try again.
Unspecified error encountered [J:0x00000024]
The following modules could not be loaded because their digital signatures were invalid. net_rim_tid.cod net_rim_tid_dynamic_ling_data_english_us_45k_2.cod
I have tried literally EVERY SINGLE TUTORIAL for fixed the White screen of death problem and EVERYTHING has failed. I've used: Jl_Cmder, BB desktop manager(various versions) BB OS software (again various versions), Aploader and BB master control program. Everything has failed, the phone still has a plain white screen. After 2 days im ready to give up on it and destroy the damn phone.
i finally got mines to work i think its prob cuz i left it to charge over night so it wud be a 100% and jus followed these steps omg i spent like a month everyday for like 6 hours straight trying to get this to work wen i saw it pass the reconnecting to jvm i screamed and ihad to run outside i was soo happen oh and when it was restarting i typed on the bb START not caps dont know if that work read it somewhere but jus keep trying ppl charge the battery
@CrackBerrydotCom When i turn on my blackberry 8350 it shoes a blackberry loading screen with a silver bar and it freezes after loading about 75% of it then it shows a blue arrow in the upper right corner. ???? please help.
@CrackBerrydotCom I've been trying to run though the process several times, but it gets past erasing the old files then, when it's initializing the divice It fails and says "reconnecting to JVM" how can I get around it?
@NghtFox17XBL@CrackBerrydotCom ok so I noticed a mistake I've been making (and issue) no matter how fast slow or what I plug in my nuked berry into the USB I never get "Pin:Unknown" I always get my pin showing up correctly every time... how do I change this?
guys when i go to the apploader, when i connect the blackberry to the pc doesnt recognized anything :S in the time 1:21 when i connect my BB doesnt show anything on the pc on the connection box :S what can i do with that problem? :S help pleaseeeeeeeeeeeeeeee
hi i have a problem with my BB 9000, its off and my pc doesnt recognized the phone , when im in the apploader doesnt appear anything in the box of choosin the usb port anything:S and my phone haves this other problem: when I take off the battery the led goes red like 10 seconds and turn off later turn red ( 10 seconds ) and later its the same....what can I do i want a solution please guys help me :( :( sorry my english its really bad :(
Please Help! When I plug in my Blackberry Bold 9000 and run the Loader it says Connecting to the device JVM then it says Connecting to the device ARM and then it says that it cant connect to my bb! Please someone help me out!
@myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.
@myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.
@myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.
i need help immediatly , first my blackberry says "JVM ERROR 513" and when i plug it in it doesnt show anything and my blackberry just goes to a screen with a / on a battery . helppp!!
i have such a problem with my curve 8520. It was happened when i do hard reset (pulled out my battery) and it goes stuck when booting. When i try the demonstration, the loader recognized my PIN (it won't show the PIN: UNKNOWN part) so i thought, i can't reinstall the OS. It get me frustrated. Please help.. Thanks
PS: i t was twice in probably 6 month since i bought it. The last time it happened, it goes back by it self, after i pulled out the battery, sim card and mmc for a day.
If your seeing this video & your clicking program files & there is no research tab there, while running windows 7, cause the research tab is located in (program x86) files, from there follow through with the rest of the video tutorial, it really works, you just have to pull your battery, plug in your transfer usb, wait 5 seconds, then put the battery back in & hit next next next & load ur operating system from scratch. Works for all wipes, verizon unlocked t mobile sim card transitions & ect..
Hi. please help... when i do this ...and it recognizes my pin my next screen says that the software manager does not have a software update for my phone it wont show anything like yours at @2:05 thanks...
@zoomer4cs hi, unfortunately i did not .... i went to AT&T and they gave me a refurbished phone... but if you can just try to find someone or some place that can repair software problems on the blackberry.. all the places i know they just fixed hardware issues, screens, keyboard, etc. sorry :(
thank YOU! My GF was driving me NUTS!!!!!!!!!!!!! this worked like a charm thanks
Jaytee1o4 1 hour ago
i cant even find fucking app loader
dajamaicanteen1 7 hours ago
After a bit of a fight and nearly throwing the damn thing out the window... I managed to format the phone and get an OS installed... Seems like it was having issues remaining connected to the phone which was causing the failures @ install. Thanks for the video.
Side note.. The latest update to the BB Desktop Software now has drivers for the USB connections allowing a # to be assigned to the phone connected in case of multiple phone connections/usage at the same time.
DarknezzMadnezz 1 day ago
I LOVE YOU SOOOO MUCH OMG THANK YOU FINALLY A FIX FOR MY PROBLEM
rd08ti 3 days ago
Video doesnt help...
USB is not Unknown it is named with a #
Once it does connect it gives me nothing in options as everything is grayed out.
????????
Everyone has the same video showing the same thing but not a single one of you have a link to this confirmed information or any issues that may come up.
DarknezzMadnezz 5 days ago
@DarknezzMadnezz i had the same problem. Try wiping it with the JL_Cmder javaloader utility. Google that for some more info.
MrKeSo33 1 day ago
i dont have apploader how do u get it??
dilitcf 1 week ago
none of this needed, just put it in you charger then click back, it was gone
kaaghalaa 1 week ago
its success for me til the last step. but the phone still keep rebooting by itself..til the "security software check" but it stop at 45% and again the phone shuts down. LED red light flash for 3sec, then reboot again.
anyone help?
WisdomWords1987 1 week ago
i have the desktop manager on my pc but i cant find the app loader any where ! .. can i download it from anywhere and install it into my desktop software folder ??
lano188 1 week ago
@lano188 -- Go to C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
and if the new OS u downloaded isnt working. at this same folder, delete the vendor.xml file.
WisdomWords1987 1 week ago
the red light keeps on flashing..... help me!! please
XFaZeGamer 1 week ago in playlist Favorite videos
hi, i followed your instruction how to fix a nuked blackberry, it worked. thank you. now the probelm is that, i downloaded black berry app and restarted it now it went white then turned of. it does not turn on again do you know the problem???
please contact me asap
XFaZeGamer 1 week ago in playlist Favorite videos
got through all the hurdles of the PIN-UNKNOWN part, and then got through the 'loading JVM and system software', but now that it's on 'wait for device initialization', it's booted up but has once again stopped underneath the 'e' of the blackberry reboot screen.. i thought this whole process was meant to stop that? any help? pleaseeeeee?
socksx 1 week ago
My BB 8220 has the 507 error!! I followed all the steps that you showed here. The App Loader shows my PIN instead of unknown, when I click next with my pin selected it says "The Blackberry Desktop Software does not have Blackberry Device Software for the device you have connected to this computer. Contact your wireless provider or System Administrator." Please Help!!
MrOyaishi 2 weeks ago
@MrOyaishi Idem for me. :(
djeriox 5 days ago
Like some others, it doesn't show Unknown and just skips straight to my PIN, so I'm pretty much screwed. I'm going to try to uninstall all the Blackberry drivers on the PC, but I doubt it will work.
MamaLuigi005 2 weeks ago
i have the same password problem like Taintedwisdomaz
kitara0001 2 weeks ago
@kitara0001 put the battery in when the window pop up
hardos3 2 weeks ago
BOSSSS u rock
kingdfip 2 weeks ago
Alright, I've been trying this for a few hours now, and I can never get the USB PIN: UNKNOWN. It just shows up with the pin number. Then, it asks for the device password, which I didn't even know It had!! I really need to fix this, as I don't want to have to buy a new one.
Taintedwisdomaz 2 weeks ago 2
hey someone please help me i got a blackberry bold 9780 with a white screen.. i want to try this out but i cant find the file on the computer.. i got the blackberry desktop manager though..
ilNelesli 2 weeks ago
@ilNelesli Hi. Please have you been able to solve your problem? I have the exact same model & the JVM Error 517 has been on my screen for the past 4 days. Thanks!
Gbogis 1 week ago
Help please. I installed the manager and the 9800 os for my 9800 torch. i then got through the app section and when adding software it said i had none compatible for my device... please help me
reid300 2 weeks ago
omg thank u it worked yaaaaaaaaaaaaaaaa
koolpeople945 3 weeks ago
hey my blackberry is starting again and again and again and again .. i followed your steps but when it accepts the usb and i move on it shows nothing its says it does not have any software to load what to do ???
2803maverick 3 weeks ago
hi does anyone have a backup file for blackberry os 2.0.0.4869 i would like to downgrade my current os which is .6149 if anyone can send me the file or if you can post it that would be greatly appreciated. if it works i will personally make a video thanking you for helping me out and share the method to everyone who is stuck on blackberry playbook os 2.0.0.6149.
moesaber91 3 weeks ago
my apploader doesnt even open.... i am about to launch my bb thru my window, FML!
MsMutse 3 weeks ago
hleped a whole lot!
GeeGeeEffect 3 weeks ago
i need some help... i do all of the steps that the video told me,but.. the PIN : UNKNOWN appears,i quickly click next,but.. the loader says " unable to connect to the blackberry"
please help me! i really need this blackberry for tommorow! thanks.. GBU
theuzumakiara 3 weeks ago
where can u download that?!?!? pls help me
kittylover1ify 4 weeks ago
i am downloading the OS from a ''3-uk'' its my Service provider, i tried to download the OS thru the crackberry site which downloaded but i stil recieved the notification stating that i didnt have the device software downloaded by the apploader. if downloading the OS from the carrier doesnt work i dont know what will. Also i like a few others dont get the option for an unknown PIn my pin actually comes up along side the USB and i have to keep the battery in to see the apps i want to load
So0odypoopz 1 month ago
I beg you help me...It gets stuck in the waiting for device initialization part. :(
sami66667 1 month ago
thanks man! my problem was that the Blackberry even isn't mine, but with your help fix it! thank's man!
hbog03 1 month ago
THANKS! This helped me bring my nuked 9810 back to life.
samuelbontrager 1 month ago
Got it... Thx a lot!
jackblk4 1 month ago
I hate a nuke problem with the 9810 and it is not working! what do i do?
xtadee 1 month ago
i hate blackberrys ! END OF STOY :( :( >>only 5 months . and keeps been NUKED OR BRICKED. . I HAVE NO LOVE FOR BLACKBERRY .. ONLY IF THIS WORKS . :( :( # PEOPLE HAVE EMOTIONS U KNOW BLACKBERRY ? >.;:
Akoldh1 1 month ago
it doesnt work for me....
MrIphonee 1 month ago
@MrIphonee ME TOO *
Akoldh1 1 month ago
when i get to the screen in 2:05 all the apps are in a dim grey and i cant pick anythink nor install anything....any advise?....i have a 8530, i downloaded and installed the right OS for my BB
BaggioGM 1 month ago
Well.. My Black berry refuses to connect to my pc or any other so i guess i can't fix it..
Help me please :(
mynamesdondre 1 month ago
@mynamesdondre mines done that! :( only had my new blackberry for 3 weeks, gutted :(
issycollins1996 1 month ago
Thank you so much crackberrydotcom!!!!! you saveeddd my liiiiiife!!!!! :D
bellydancer786 2 months ago
when i pull out the batteri i connect my phone in a usb cable theres no red light on it stays off without battery what the fuck to do
MrGunit4life 2 months ago
It does not work.
i dont have options to uprgade or whatever. all that comes up is
application name:
and 4 different sentences but are grey and i cant click on!!
FatamusLion 2 months ago
Also when i get to the device application selection page it doesnt give me anythign to connect... why is this? can i fix it?
iLOVEeskimosKim 2 months ago
Will it eventually turn on by itself if i leave it?
iLOVEeskimosKim 2 months ago
on application loader i stuck and it said" the blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. contact your wireless service provider or system administrator."
sheunghyun 2 months ago
It always stuck in the second process "wait for device initialization". And the device (8520) showing a battery that being crossed out on the screen. It does not matter which way I used, it always ended up in this situation. Any idea? and also, the pin is not unknown anymore, since I have done this step before and the bb pin has been recognized now. many thanks for everyone that could help me solving this problem.
4dr14nbastian 2 months ago
when plugging my blackberry in without thebattery in it comes up with my pin instead of unknown pin what do i do?! PLEASE HELP MEE!!!
ianbevins1 2 months ago
@ianbevins1 same have you had any solutions ?
Fwatang 2 months ago
@ianbevins1 If you're using a laptop you need to use Desktop PC or it won't work
TheRenegadeCB 3 weeks ago
This worked exactly as you described! Kudos, and thank you!
metalcrypt 2 months ago
So...at COM1: it recognises my PIN...Now what??????
Yekinae2 2 months ago 2
@Yekinae2 Are you using a laptop? It only works on Desktop PC's through my experience..
TheRenegadeCB 3 weeks ago
I just tried to fix my Storm 9530. Between 2:47 and 2:49, where the update process waits for device initialization, it goes back into reboot loop...
I am disheartened.
Unumbium 2 months ago
This has been flagged as spam show
is it a requirement that a pc will be used? because im using a laptop. also, it says " the blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. contact your wireless service provider or system administrator." please help. i really need a reply. pleeaasseee heellpp!! god bless you!
moveshkedrop 2 months ago
My black berry isnt connecting....
iRbrownlife 2 months ago
if i plug that thing in to my blackberry there is nothing happening.. it is not connecting..
what can i do ?..
Sanntj3 2 months ago
@Sanntj3 remove the battery and then try
amxmodxx 2 months ago
I cant find loader
THECW98CHANNEL 2 months ago
@THECW98CHANNEL hope it helps . . . C:\Program Files\Common Files\Research In Motion\AppLoader and than click "Loader"
jedimir666 2 months ago
When I get to 2:05 I have nothing in the application box thing.. Help?!
JennaDovexo 2 months ago
@JennaDovexo remove the blackberry's battery and it be connected to the computer via usb
amxmodxx 2 months ago
ok i found it i had 2 program files folders
jabariable 2 months ago
i cant find mine and i have my device manger installed and everything when i go in common fiies i cant find (Research In Motion)
jabariable 2 months ago
you ve just saved my BB! Thanks
dt801oa 2 months ago
i dont get the screen at 2:06-2:13 can someone help?
skill 2 months ago
This has been flagged as spam show
allways when i opened application loader wizard and i follow the steps, my screen ( at 2:06 ) is empty. PLS help me. I already downloaded 3 os versions, always the same problem! PLSSS HELP ME:O
Scott685840 2 months ago
damn i tryed and loaded the jvm thing after when ittryed to connect to device it jsut falashed red and do nothing pl help does my bb dead ??/
liladams1 2 months ago
hey bro does it help if my bb LED falshing in red and wont turn on??? i just charged it at night and in morning it just flashed pls help
liladams1 2 months ago
OMG you are the BEST. You saved my phone. I've been trying for weeks, but you saved it!!!! :D I love you, man!!
hahachill 2 months ago
thnx bro!!!
Zied4life 2 months ago
my bb is a bold 9900, the os i downloaded doesnt work, when i click next on the unknown pin, the next page says that it couldnt find any software for my device :L can any one help me?
alanfit99 3 months ago
@alanfit99 download the os from your carrier and then it should work properly
Zied4life 2 months ago
@Zied4life I'm in the Wizard Application Loader and now in the screen where you have to ''add'' an app or any software you want to put on it, but the white list screen below says rougly translated from Dutch (i'm from the Netherlands) ''The BlackBerry Desktop Manager Software does not have the BlackBerry Device Software for the device that you currently have connected. Etc etc'' (the screen at 2:06 with the white square inside, is where it gives this message) so I can't delete anything,
Josvdb89 2 months ago
@Zied4life Part 2 - So what do I do at this stage? I have a bricked BlackBerry Bold 9900 which endlessly reboots in an infinite loop with the occasional black screen with the LED flashing red and then the sand time thingy and then the loading screen again. Please help me out bro you seem to have knowledge about this problem!!!!
Josvdb89 2 months ago
@Zied4life Also I installed the latest .474 OS 7 update to my pc but now that i'm in the screen of 2:06 I have no idea what to do next as it gives that message in the white box where normally you have to tick what you want to delete and stuff. I have the firmware installed on my pc but how do I get it on my BB and will it work that way or do I have to delete the old firmware in some way first? My BB is nuked btw not bricked. Please, please help!
Josvdb89 2 months ago
@alanfit99 I have found the solution for my nuked BlackBerry Bold 9900 (i'm from the Netherlands). First download the firmware you want to put on your 9900. Second, run the .exe of this downloaded firmware and install it on your computer. After that, you have to locate the 2 vendor.xml files that are on your pc. One is in the AppLoader folder all the way at the bottom, the same folder where you also launched the App Loader from. The other one is at (see next comment)
Josvdb89 2 months ago
@alanfit99 C:\Users\user_name\AppData\Roaming\Research In Motion\BlackBerry\LoaderXML
Josvdb89 2 months ago
@alanfit99 Also, what I did was remove my simcard and memory stick, which made it work, so try all of that and it'll work!!!!! If you have any more questions lemme know!
Josvdb89 2 months ago
i have the same problem but i can find the apploader file i found it on my dm but i can get trough because i need too connect with my blackberry and its hard to connect with a nuked blackberry :P HELPPPPPPPPP!!!!!!!!!!!
shief010 3 months ago
If your wondering what that 10 ATTEMPT LOCK CODE thing is where you put your password and it doesn't work, basically don't use up 10 attempts as it will fuck up your blackberry as its the network lock code visit freemyblackberry 'unlock code' tab follow the instructions given READ CAREFULLY!! :-) hope that helped
XNick968 3 months ago
Any vids on fixing this on a mac??
MrWebster1988 3 months ago
Dit probleem hadden ze in de vorige eeuw ook al, heb het namelijk ook met me BB pearl (aller oudste) maar pas naar de nieuwste update beetje kut!
blootkonijn151 3 months ago
I so wished this to work for me but it wasn't to be. Thanks all the same for uploading this vid tho
scottishtinkerbell 3 months ago
yeah I dont get the screen at 2:06 and 2:13.
dropdead156 3 months ago
it says imput password 10 attempts left after the NEXT screen and my phone pass doesnt work, what do i do!! could it be my OS
XNick968 3 months ago
@XNick968 hey! same happens to me, I get password screen but my password doesnt work!!! Did u get a fix?
ProdigalGuys 3 months ago
I get to the 'Device Application Selection' screen but can't seem to select anything. can you please please help me. im using the Blackberry Curve 8520 softwear version: 5.0 Bundle 1168. thanks to anyone who replies.
ahmediman00 3 months ago
See if you take in the password wrong 10 times and run out of tries, does the blackberry become nuked?
crrofts 4 months ago
@crrofts no
nashstruck 3 months ago
I don't get that screen at 2:06 and 2:13. I get a screen and I can't click on it. Can somebody please help me?
mocropalace 4 months ago 2
Can anybody tell me why i can't select a connection or COM port in the Communication Port Selection Screen on neither my laptop or pc?
LovelyAfroTJ 4 months ago
@CrackBerrydotCom i followed the steps, but my computer recognises my phone. it does not say "USB-PIN: UNKNOWN" instead of "UNKNOWN" it has my PIN
centrix92 4 months ago
i did all this but when it loads to the main page nothing works none of the buttons and the only way the screen goes on is by pluging it in, and still none of the buttons work or respond
jjpm1702 4 months ago
when i pulg it in for the usb port it wont turn on or the pc wont recognize my phone? what should i do ?
ljg1382 4 months ago 2
Hello! Please help me )=
When i connect my blackberry, there is any application to install,
what can i do?
esteebannh 4 months ago
ITS FIXED ! YES............ WELCOME BACK 9900 OS 7 WITH BETTER BATTERY LIFE.
Xamanus 4 months ago
yaaaa im seeing my blackberry get loaded... HOPING FOR THE GOOD
Xamanus 4 months ago
I have got an Error 102 from my new BB9900. Some one told me to watch this video and do it.. Now the is when i connect the charger point to the phone without the battery and click next, i get an fatal error. and then to close the loader. if i do with the battery i just the apps screen and thats. Nothing like showed on the video . PLEASE HELP
Xamanus 4 months ago
what happens if your computer figures out the PIN, but doesn't let you reinstall an os?!?!?!?!?!?!
johnmeh524 4 months ago
may i ask you, my BB Torch is completely could not be switch on, when u install the battery it will show the red led for few second and it will remain off??anyone can help me ...i tried this method it could not connected the error message appear
dgreatzam 4 months ago
When Im at the device application selection screen, I cant find any but Ive downloaded the files. Where are they?
boomsquid 4 months ago
Hey i done eveything you said and the app loader recorded this as a success however once i turn it on for the first time after the os is installed i get blackberry come up with a bar underneath, this then stops at a particular bit and doesnt do anything else is there a fix to that? thanks for your time :)
shaunp221 4 months ago
my loader still recognises my bbpin when i take battery out :S what do i do?
TheMalcolmIndustry 4 months ago
When it says waiting for device initialization, my blackberry restarts and when it's loading it gets to about 75% and says error code 507. Help!
Rocketoast 5 months ago
i cant find that man. i downloaded desktop manager and everything. how do i find the loader and all
CallmeSupreme 5 months ago
you are great, saved my life ;). Watch this video is the best
roundedball 5 months ago
anybody know how to restore blackberry without entering pasword
iPodGamer2134 5 months ago
i cant find those application loading files where are they installed? please elp
movies78652 5 months ago
i have done all your steps but i get up to the "wait for device to initialization" then my red light comes then it goes away then this comes up "Unable to reconnect to the device during a multi-stage load operation"
mith326 5 months ago
my device applications thing just says 'The Blackberry Desktop software does not have blackberry device software for the device you have connected to the computer. Contact your wireless service provider or system administrator ':(:(:(:(:(:(
bethanyhhh 5 months ago
@darnellllly i need help because my pin shows also and JVM wont reconnect...... BB also keeps turning on and off during setup!!
Rappahitme 5 months ago
My computer doesn't even detect my blackberry being connected to the pc via USB cable. I can't even pass the "Connection" part :(
kamakazi1212 5 months ago
HELP ! I can't see my apps :/ and it says that my camputer doesn't have the device software --'. PLEASE HEEEEEEELP MEEEEE !!!!
TheMrsKiss 5 months ago
Thank You
ikbbqwerty 5 months ago
it says that my computer doesn't have blackberry os .
Theodorthetieguy 5 months ago
@Theodorthetieguy well maybe you should download one dumbass
AlexK0walski 4 months ago
whenever i click next after it says unknown pin it makes me type in my password then it closes after i do? what shall i do?
xhanorax 5 months ago
where do i get an os?
iloveblp 5 months ago
@iloveblp the internet usually...
AlexK0walski 4 months ago
what is it i have to download for the blackberry torch 9800, someone please tell me
EIPIICNINJA1 5 months ago
what do you do if you computer shows you no options when you connect your device? Like it doesnt say com1 com3 or the usb thing its completely blank! PLEASE HELP!!
smileygurl5691 5 months ago
i had the same problem as @ServproOfSunrise all i did was disconnect it (with out the battery) and i plugged it in as soon as i pressed the first next. Although it showed me my pin it still worked... i just had 2 try a few times
rbiker22 5 months ago
when i go to update my software in the BB desktop it stops exactly halfway through and says it cannot connect to the device, any help?
Butch95Pvfc 5 months ago
ITS NOT READING MY BLACKBERRY FROM MY LAPTOP BUT WHEN I PLUG IT FROM MY WALL CHARGER IT FLASHES RED -.- HELPPPPPPPPPPPPPPP
Blazeo2k7 5 months ago
When I get to the part where I select the connection I don't have ANY choices to choose from. Somebody please help!
Fettster777 5 months ago
@DEVB16B hi, unfortunately i did not .... i went to AT&T and they gave me a refurbished phone... but if you can just try to find someone or some place that can repair software problems on the blackberry.. all the places i know they just fixed hardware issues, screens, keyboard, etc. sorry :(
ServproOfSunrise 5 months ago
I can not thank you enough! My BB Bold 9780 had an 'app 603' error in a continual reboot cycle.
Your 'fix' did the job perfectly and my BB is back!
You have restored my faith in BB again.
Thank you thank you thank you
Wayne81067 6 months ago
DO YOU USE ALL OF YOUR BBM CONTACTS FORM THIS!? PLZ ANSWER!!
beautyaddictxox3 6 months ago
Your instructions were great I followed them to the letter, but my problem was a JVM error 547 which wont even let me install the OS. I get to the reconecting to the JVM and it shuts me out, what could I possibly be doing wrong. Course I have the BlackBerry Desk Tom Manager and the Application Loader Wizard.
ltcolsin2025 6 months ago
i watched your video on how to restore a nuked blckberry, but the problem with mine is that even when i take the battery out and connect it to my PC it isn't recognised so i can't restore it. do you have any idea on what i should do? Thanks
amitmpatel01 6 months ago
only saw 20 seconds of this..... ur camera has BEAUTIFUL quality.. now baq to the vid
JacobDaHeartthrob 6 months ago
i have a curve 9300 when it reach to uploadin application A fatal error has occurred while updating your device's software. Please try again.
Unspecified error encountered [J:0x00000024]
The following modules could not be loaded because their digital signatures were invalid. net_rim_tid.cod net_rim_tid_dynamic_ling_data_english_us_45k_2.cod
please helo
TheNicodane 6 months ago
thank you so much god bless you
gazathug171 6 months ago
Where and how do i get the OS for my blackberry curve 8520
TheMRspence2403 6 months ago
Can you help me?
I have tried literally EVERY SINGLE TUTORIAL for fixed the White screen of death problem and EVERYTHING has failed. I've used: Jl_Cmder, BB desktop manager(various versions) BB OS software (again various versions), Aploader and BB master control program. Everything has failed, the phone still has a plain white screen. After 2 days im ready to give up on it and destroy the damn phone.
DarkSplank 6 months ago
i finally got mines to work i think its prob cuz i left it to charge over night so it wud be a 100% and jus followed these steps omg i spent like a month everyday for like 6 hours straight trying to get this to work wen i saw it pass the reconnecting to jvm i screamed and ihad to run outside i was soo happen oh and when it was restarting i typed on the bb START not caps dont know if that work read it somewhere but jus keep trying ppl charge the battery
djmac3 6 months ago
@CrackBerrydotCom When i turn on my blackberry 8350 it shoes a blackberry loading screen with a silver bar and it freezes after loading about 75% of it then it shows a blue arrow in the upper right corner. ???? please help.
perfetdarkness007 6 months ago
@CrackBerrydotCom I've been trying to run though the process several times, but it gets past erasing the old files then, when it's initializing the divice It fails and says "reconnecting to JVM" how can I get around it?
NghtFox17XBL 7 months ago
@NghtFox17XBL @CrackBerrydotCom ok so I noticed a mistake I've been making (and issue) no matter how fast slow or what I plug in my nuked berry into the USB I never get "Pin:Unknown" I always get my pin showing up correctly every time... how do I change this?
NghtFox17XBL 7 months ago
the device doesn't initialize for me...it doesn't even turn on manually when I did this
tydougandrene 7 months ago
i have the same problem as @servproOfSunrise. Please help! it recognized my pin and doesn't say pin unknown.
RobLopez106 7 months ago
my bb bold 9700 stops at reconnecting to JVM pls help anyone
djmac3 7 months ago
guys when i go to the apploader, when i connect the blackberry to the pc doesnt recognized anything :S in the time 1:21 when i connect my BB doesnt show anything on the pc on the connection box :S what can i do with that problem? :S help pleaseeeeeeeeeeeeeeee
TheCliclaclo 7 months ago
hi i have a problem with my BB 9000, its off and my pc doesnt recognized the phone , when im in the apploader doesnt appear anything in the box of choosin the usb port anything:S and my phone haves this other problem: when I take off the battery the led goes red like 10 seconds and turn off later turn red ( 10 seconds ) and later its the same....what can I do i want a solution please guys help me :( :( sorry my english its really bad :(
TheCliclaclo 7 months ago
Thank you crackberry. You guys made my blackberry alot better to use. i subscribed to your rss feeds, and i love how i get these wicked updates.
janusDKYJ 7 months ago
Please Help! When I plug in my Blackberry Bold 9000 and run the Loader it says Connecting to the device JVM then it says Connecting to the device ARM and then it says that it cant connect to my bb! Please someone help me out!
NARAKU661 7 months ago
i hate my blackberry !!
it will not help
im now gonna buy a android phone
because its 10000000000x better!!!!
dadassahin 7 months ago
This has been flagged as spam show
@myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.
megzizu 7 months ago
@myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.
megzizu 7 months ago
@myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.
megzizu 7 months ago
i need help immediatly , first my blackberry says "JVM ERROR 513" and when i plug it in it doesnt show anything and my blackberry just goes to a screen with a / on a battery . helppp!!
dboy161 7 months ago
blackberry desktop does not have blackberry device software for the deive...what oes this mean?
MegaSerrano87 7 months ago
im berry shows my pin and does not show unknown what should i do
hoopz954 7 months ago
Obrigado,me ajudou muito essa sua dica.
Abraços
Eduardo
Brasil
viajante3103 7 months ago
thanks you soo much, i had the same problem and your video helped me and my blackberry is up and running :)
gorgeousbabe011 7 months ago
i have such a problem with my curve 8520. It was happened when i do hard reset (pulled out my battery) and it goes stuck when booting. When i try the demonstration, the loader recognized my PIN (it won't show the PIN: UNKNOWN part) so i thought, i can't reinstall the OS. It get me frustrated. Please help.. Thanks
PS: i t was twice in probably 6 month since i bought it. The last time it happened, it goes back by it self, after i pulled out the battery, sim card and mmc for a day.
dewalims 7 months ago
how do i get app loader ?? plz anyone.. i got a bricked bb
Taj454 7 months ago
every forum i read for 2 days - did not work - this video did !!
THEHOODEDPHANTOM 7 months ago
If your seeing this video & your clicking program files & there is no research tab there, while running windows 7, cause the research tab is located in (program x86) files, from there follow through with the rest of the video tutorial, it really works, you just have to pull your battery, plug in your transfer usb, wait 5 seconds, then put the battery back in & hit next next next & load ur operating system from scratch. Works for all wipes, verizon unlocked t mobile sim card transitions & ect..
THEHOODEDPHANTOM 7 months ago
after i plug on my battery to the bb, its stop when the desktop managaer sayed cannot connect to the jvm.. why ?
susahnya8 7 months ago 6
@susahnya8 i had the same but i just kept it plugged in and after a while it did all the reboots and now my BB is working again
NoobGame0n 6 months ago
It worked for my Blackberry Bold 9780. Awesome :) thanks so much Crackberry
MissRainbowification 7 months ago
Is this procedure will work on my BlackBerryBold9000?
Thanks..
Lstrify 7 months ago
mine goes to application loader wizard and wont allow me to go past it?
chocodonjuan 7 months ago
the part updating your device "waiting for device instalation comes up with error
DunkinDounuTz 7 months ago
Comment removed
DunkinDounuTz 7 months ago
Comment removed
DunkinDounuTz 7 months ago
i have a 8900, and my PIN does not show up when i connect the device, that to do?
Heffort 8 months ago
I have the same problem with BB Curve 9300 ... Can I use same resolution ?
LeonN1983 8 months ago
Hi. please help... when i do this ...and it recognizes my pin my next screen says that the software manager does not have a software update for my phone it wont show anything like yours at @2:05 thanks...
ServproOfSunrise 8 months ago 33
@ServproOfSunrise I'm having the same prob. Any1 have an answer?
finkle1874 7 months ago
@ServproOfSunrise i have the same problem! it actually recognizes my pin and doesn't say pin unknown.
RobLopez106 7 months ago
@ServproOfSunrise I have the same problem how tdo you solve it??
zoomer4cs 6 months ago
This has been flagged as spam show
@zoomer4cs hi, unfortunately i did not .... i went to AT&T and they gave me a refurbished phone... but if you can just try to find someone or some place that can repair software problems on the blackberry.. all the places i know they just fixed hardware issues, screens, keyboard, etc. sorry :(
ServproOfSunrise 5 months ago