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From: CrackBerrydotCom
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  • thank YOU! My GF was driving me NUTS!!!!!!!!!!!!! this worked like a charm thanks

  • i cant even find fucking app loader

  • After a bit of a fight and nearly throwing the damn thing out the window... I managed to format the phone and get an OS installed... Seems like it was having issues remaining connected to the phone which was causing the failures @ install. Thanks for the video.

    Side note.. The latest update to the BB Desktop Software now has drivers for the USB connections allowing a # to be assigned to the phone connected in case of multiple phone connections/usage at the same time.

  • I LOVE YOU SOOOO MUCH OMG THANK YOU FINALLY A FIX FOR MY PROBLEM

  • Video doesnt help...

    USB is not Unknown it is named with a #

    Once it does connect it gives me nothing in options as everything is grayed out.

    ????????

    Everyone has the same video showing the same thing but not a single one of you have a link to this confirmed information or any issues that may come up.

  • @DarknezzMadnezz i had the same problem. Try wiping it with the JL_Cmder javaloader utility. Google that for some more info.

  • i dont have apploader how do u get it??

  • none of this needed, just put it in you charger then click back, it was gone

  • its success for me til the last step. but the phone still keep rebooting by itself..til the "security software check" but it stop at 45% and again the phone shuts down. LED red light flash for 3sec, then reboot again.

    anyone help?

  • i have the desktop manager on my pc but i cant find the app loader any where ! .. can i download it from anywhere and install it into my desktop software folder ??

  • @lano188 -- Go to C:\Program Files (x86)\Common Files\Research In Motion\AppLoader

    and if the new OS u downloaded isnt working. at this same folder, delete the vendor.xml file.

  • the red light keeps on flashing..... help me!! please

  • hi, i followed your instruction how to fix a nuked blackberry, it worked. thank you. now the probelm is that, i downloaded black berry app and restarted it now it went white then turned of. it does not turn on again do you know the problem???

    please contact me asap

  • got through all the hurdles of the PIN-UNKNOWN part, and then got through the 'loading JVM and system software', but now that it's on 'wait for device initialization', it's booted up but has once again stopped underneath the 'e' of the blackberry reboot screen.. i thought this whole process was meant to stop that? any help? pleaseeeeee?

  • My BB 8220 has the 507 error!! I followed all the steps that you showed here. The App Loader shows my PIN instead of unknown, when I click next with my pin selected it says "The Blackberry Desktop Software does not have Blackberry Device Software for the device you have connected to this computer. Contact your wireless provider or System Administrator." Please Help!!

  • @MrOyaishi Idem for me. :(

  • Like some others, it doesn't show Unknown and just skips straight to my PIN, so I'm pretty much screwed. I'm going to try to uninstall all the Blackberry drivers on the PC, but I doubt it will work.

  • i have the same password problem like Taintedwisdomaz

  • @kitara0001 put the battery in when the window pop up

  • BOSSSS u rock 

  • Alright, I've been trying this for a few hours now, and I can never get the USB PIN: UNKNOWN. It just shows up with the pin number. Then, it asks for the device password, which I didn't even know It had!! I really need to fix this, as I don't want to have to buy a new one.

  • hey someone please help me i got a blackberry bold 9780 with a white screen.. i want to try this out but i cant find the file on the computer.. i got the blackberry desktop manager though..

  • @ilNelesli Hi. Please have you been able to solve your problem? I have the exact same model & the JVM Error 517 has been on my screen for the past 4 days. Thanks!

  • Help please. I installed the manager and the 9800 os for my 9800 torch. i then got through the app section and when adding software it said i had none compatible for my device... please help me

  • omg thank u it worked yaaaaaaaaaaaaaaaa

  • hey my blackberry is starting again and again and again and again .. i followed your steps but when it accepts the usb and i move on it shows nothing its says it does not have any software to load what to do ???

  • hi does anyone have a backup file for blackberry os 2.0.0.4869 i would like to downgrade my current os which is .6149 if anyone can send me the file or if you can post it that would be greatly appreciated. if it works i will personally make a video thanking you for helping me out and share the method to everyone who is stuck on blackberry playbook os 2.0.0.6149.

  • my apploader doesnt even open.... i am about to launch my bb thru my window, FML!

  • hleped a whole lot!

  • i need some help... i do all of the steps that the video told me,but.. the PIN : UNKNOWN appears,i quickly click next,but.. the loader says " unable to connect to the blackberry"

    please help me! i really need this blackberry for tommorow! thanks.. GBU

  • where can u download that?!?!? pls help me

  • i am downloading the OS from a ''3-uk'' its my Service provider, i tried to download the OS thru the crackberry site which downloaded but i stil recieved the notification stating that i didnt have the device software downloaded by the apploader. if downloading the OS from the carrier doesnt work i dont know what will. Also i like a few others dont get the option for an unknown PIn my pin actually comes up along side the USB and i have to keep the battery in to see the apps i want to load

  • I beg you help me...It gets stuck in the waiting for device initialization part. :(

  • thanks man! my problem was that the Blackberry even isn't mine, but with your help fix it! thank's man!

  • THANKS! This helped me bring my nuked 9810 back to life.

  • Got it... Thx a lot!

  • I hate a nuke problem with the 9810 and it is not working! what do i do?

  • i hate blackberrys ! END OF STOY :( :( >>only 5 months . and keeps been NUKED OR BRICKED. . I HAVE NO LOVE FOR BLACKBERRY .. ONLY IF THIS WORKS . :( :( # PEOPLE HAVE EMOTIONS U KNOW BLACKBERRY ? >.;:

  • it doesnt work for me....

  • @MrIphonee ME TOO *

  • when i get to the screen in 2:05 all the apps are in a dim grey and i cant pick anythink nor install anything....any advise?....i have a 8530, i downloaded and installed the right OS for my BB

  • Well.. My Black berry refuses to connect to my pc or any other so i guess i can't fix it..

    Help me please :(

  • @mynamesdondre mines done that! :( only had my new blackberry for 3 weeks, gutted :(

  • Thank you so much crackberrydotcom!!!!! you saveeddd my liiiiiife!!!!! :D

  • when i pull out the batteri i connect my phone in a usb cable theres no red light on it stays off without battery what the fuck to do

  • It does not work.

    i dont have options to uprgade or whatever. all that comes up is

    application name:

    and 4 different sentences but are grey and i cant click on!!

  • Also when i get to the device application selection page it doesnt give me anythign to connect... why is this? can i fix it?

  • Will it eventually turn on by itself if i leave it?

  • on application loader i stuck and it said" the blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. contact your wireless service provider or system administrator."

  • It always stuck in the second process "wait for device initialization". And the device (8520) showing a battery that being crossed out on the screen. It does not matter which way I used, it always ended up in this situation. Any idea? and also, the pin is not unknown anymore, since I have done this step before and the bb pin has been recognized now. many thanks for everyone that could help me solving this problem.

  • when plugging my blackberry in without thebattery in it comes up with my pin instead of unknown pin what do i do?! PLEASE HELP MEE!!!

  • @ianbevins1 same have you had any solutions ?

  • @ianbevins1 If you're using a laptop you need to use Desktop PC or it won't work

  • This worked exactly as you described! Kudos, and thank you!

  • So...at COM1: it recognises my PIN...Now what??????

  • @Yekinae2 Are you using a laptop? It only works on Desktop PC's through my experience..

  • I just tried to fix my Storm 9530. Between 2:47 and 2:49, where the update process waits for device initialization, it goes back into reboot loop...

    I am disheartened.

  • My black berry isnt connecting....

  • if i plug that thing in to my blackberry there is nothing happening.. it is not connecting..

    what can i do ?..

  • @Sanntj3 remove the battery and then try

    

  • I cant find loader

    

  • @THECW98CHANNEL hope it helps . . . C:\Program Files\Common Files\Research In Motion\AppLoader and than click "Loader"

  • When I get to 2:05 I have nothing in the application box thing.. Help?!

  • @JennaDovexo remove the blackberry's battery and it be connected to the computer via usb

  • ok i found it i had 2 program files folders

  • i cant find mine and i have my device manger installed and everything when i go in common fiies i cant find (Research In Motion)

  • you ve just saved my BB! Thanks

  • i dont get the screen at 2:06-2:13 can someone help?

  • damn i tryed and loaded the jvm thing after when ittryed to connect to device it jsut falashed red and do nothing pl help does my bb dead ??/

  • hey bro does it help if my bb LED falshing in red and wont turn on??? i just charged it at night and in morning it just flashed pls help

  • OMG you are the BEST. You saved my phone. I've been trying for weeks, but you saved it!!!! :D I love you, man!!

  • thnx bro!!!

  • my bb is a bold 9900, the os i downloaded doesnt work, when i click next on the unknown pin, the next page says that it couldnt find any software for my device :L can any one help me?

  • @alanfit99 download the os from your carrier and then it should work properly

  • @Zied4life I'm in the Wizard Application Loader and now in the screen where you have to ''add'' an app or any software you want to put on it, but the white list screen below says rougly translated from Dutch (i'm from the Netherlands) ''The BlackBerry Desktop Manager Software does not have the BlackBerry Device Software for the device that you currently have connected. Etc etc'' (the screen at 2:06 with the white square inside, is where it gives this message) so I can't delete anything,

  • @Zied4life Part 2 - So what do I do at this stage? I have a bricked BlackBerry Bold 9900 which endlessly reboots in an infinite loop with the occasional black screen with the LED flashing red and then the sand time thingy and then the loading screen again. Please help me out bro you seem to have knowledge about this problem!!!!

  • @Zied4life Also I installed the latest .474 OS 7 update to my pc but now that i'm in the screen of 2:06 I have no idea what to do next as it gives that message in the white box where normally you have to tick what you want to delete and stuff. I have the firmware installed on my pc but how do I get it on my BB and will it work that way or do I have to delete the old firmware in some way first? My BB is nuked btw not bricked. Please, please help!

  • @alanfit99 I have found the solution for my nuked BlackBerry Bold 9900 (i'm from the Netherlands). First download the firmware you want to put on your 9900. Second, run the .exe of this downloaded firmware and install it on your computer. After that, you have to locate the 2 vendor.xml files that are on your pc. One is in the AppLoader folder all the way at the bottom, the same folder where you also launched the App Loader from. The other one is at (see next comment)

  • @alanfit99 C:\Users\user_name\AppData\Roa­ming\Research In Motion\BlackBerry\LoaderXML

  • @alanfit99 Also, what I did was remove my simcard and memory stick, which made it work, so try all of that and it'll work!!!!! If you have any more questions lemme know!

  • i have the same problem but i can find the apploader file i found it on my dm but i can get trough because i need too connect with my blackberry and its hard to connect with a nuked blackberry :P HELPPPPPPPPP!!!!!!!!!!!

  • If your wondering what that 10 ATTEMPT LOCK CODE thing is where you put your password and it doesn't work, basically don't use up 10 attempts as it will fuck up your blackberry as its the network lock code visit freemyblackberry 'unlock code' tab follow the instructions given READ CAREFULLY!! :-) hope that helped

  • Any vids on fixing this on a mac??

  • Dit probleem hadden ze in de vorige eeuw ook al, heb het namelijk ook met me BB pearl (aller oudste) maar pas naar de nieuwste update beetje kut!

  • I so wished this to work for me but it wasn't to be. Thanks all the same for uploading this vid tho

  • yeah I dont get the screen at 2:06 and 2:13.

  • it says imput password 10 attempts left after the NEXT screen and my phone pass doesnt work, what do i do!! could it be my OS

  • @XNick968 hey! same happens to me, I get password screen but my password doesnt work!!! Did u get a fix?

  • I get to the 'Device Application Selection' screen but can't seem to select anything. can you please please help me. im using the Blackberry Curve 8520 softwear version: 5.0 Bundle 1168. thanks to anyone who replies.

  • See if you take in the password wrong 10 times and run out of tries, does the blackberry become nuked?

  • @crrofts no

  • I don't get that screen at 2:06 and 2:13. I get a screen and I can't click on it. Can somebody please help me?

  • Can anybody tell me why i can't select a connection or COM port in the Communication Port Selection Screen on neither my laptop or pc?

  • @CrackBerrydotCom i followed the steps, but my computer recognises my phone. it does not say "USB-PIN: UNKNOWN" instead of "UNKNOWN" it has my PIN

  • i did all this but when it loads to the main page nothing works none of the buttons and the only way the screen goes on is by pluging it in, and still none of the buttons work or respond

  • when i pulg it in for the usb port it wont turn on or the pc wont recognize my phone? what should i do ?

  • Hello! Please help me )=

    When i connect my blackberry, there is any application to install,

    what can i do?

  • ITS FIXED ! YES............ WELCOME BACK 9900 OS 7 WITH BETTER BATTERY LIFE.

  • yaaaa im seeing my blackberry get loaded... HOPING FOR THE GOOD

  • I have got an Error 102 from my new BB9900. Some one told me to watch this video and do it.. Now the is when i connect the charger point to the phone without the battery and click next, i get an fatal error. and then to close the loader. if i do with the battery i just the apps screen and thats. Nothing like showed on the video . PLEASE HELP

  • what happens if your computer figures out the PIN, but doesn't let you reinstall an os?!?!?!?!?!?!

  • may i ask you, my BB Torch is completely could not be switch on, when u install the battery it will show the red led for few second and it will remain off??anyone can help me ...i tried this method it could not connected the error message appear

  • When Im at the device application selection screen, I cant find any but Ive downloaded the files. Where are they?

  • Hey i done eveything you said and the app loader recorded this as a success however once i turn it on for the first time after the os is installed i get blackberry come up with a bar underneath, this then stops at a particular bit and doesnt do anything else is there a fix to that? thanks for your time :)

  • my loader still recognises my bbpin when i take battery out :S what do i do?

    

  • When it says waiting for device initialization, my blackberry restarts and when it's loading it gets to about 75% and says error code 507. Help!

  • i cant find that man. i downloaded desktop manager and everything. how do i find the loader and all

  • you are great, saved my life ;). Watch this video is the best

  • anybody know how to restore blackberry without entering pasword

  • i cant find those application loading files where are they installed? please elp

  • i have done all your steps but i get up to the "wait for device to initialization" then my red light comes then it goes away then this comes up "Unable to reconnect to the device during a multi-stage load operation"

  • my device applications thing just says 'The Blackberry Desktop software does not have blackberry device software for the device you have connected to the computer. Contact your wireless service provider or system administrator ':(:(:(:(:(:(

  • @darnellllly i need help because my pin shows also and JVM wont reconnect...... BB also keeps turning on and off during setup!!

  • My computer doesn't even detect my blackberry being connected to the pc via USB cable. I can't even pass the "Connection" part :(

  • HELP ! I can't see my apps :/ and it says that my camputer doesn't have the device software --'. PLEASE HEEEEEEELP MEEEEE !!!!

  • Thank You

  • it says that my computer doesn't have blackberry os .

  • @Theodorthetieguy well maybe you should download one dumbass

  • whenever i click next after it says unknown pin it makes me type in my password then it closes after i do? what shall i do?

  • where do i get an os?

  • @iloveblp the internet usually...

  • what is it i have to download for the blackberry torch 9800, someone please tell me

  • what do you do if you computer shows you no options when you connect your device? Like it doesnt say com1 com3 or the usb thing its completely blank! PLEASE HELP!!

  • i had the same problem as @ServproOfSunrise all i did was disconnect it (with out the battery) and i plugged it in as soon as i pressed the first next. Although it showed me my pin it still worked... i just had 2 try a few times

  • when i go to update my software in the BB desktop it stops exactly halfway through and says it cannot connect to the device, any help?

  • ITS NOT READING MY BLACKBERRY FROM MY LAPTOP BUT WHEN I PLUG IT FROM MY WALL CHARGER IT FLASHES RED -.- HELPPPPPPPPPPPPPPP

  • When I get to the part where I select the connection I don't have ANY choices to choose from. Somebody please help!

  • @DEVB16B hi, unfortunately i did not .... i went to AT&T and they gave me a refurbished phone... but if you can just try to find someone or some place that can repair software problems on the blackberry.. all the places i know they just fixed hardware issues, screens, keyboard, etc. sorry :(

  • I can not thank you enough! My BB Bold 9780 had an 'app 603' error in a continual reboot cycle.

    Your 'fix' did the job perfectly and my BB is back!

    You have restored my faith in BB again.

    Thank you thank you thank you

  • DO YOU USE ALL OF YOUR BBM CONTACTS FORM THIS!? PLZ ANSWER!!

  • Your instructions were great I followed them to the letter, but my problem was a JVM error 547 which wont even let me install the OS. I get to the reconecting to the JVM and it shuts me out, what could I possibly be doing wrong. Course I have the BlackBerry Desk Tom Manager and the Application Loader Wizard.

  • i watched your video on how to restore a nuked blckberry, but the problem with mine is that even when i take the battery out and connect it to my PC it isn't recognised so i can't restore it. do you have any idea on what i should do? Thanks

  • only saw 20 seconds of this..... ur camera has BEAUTIFUL quality.. now baq to the vid

  • i have a curve 9300 when it reach to uploadin application A fatal error has occurred while updating your device's software. Please try again.

    Unspecified error encountered [J:0x00000024]

    The following modules could not be loaded because their digital signatures were invalid. net_rim_tid.cod net_rim_tid_dynamic_ling_data_­english_us_45k_2.cod

    please helo

  • thank you so much god bless you

  • Where and how do i get the OS for my blackberry curve 8520

  • Can you help me?

    I have tried literally EVERY SINGLE TUTORIAL for fixed the White screen of death problem and EVERYTHING has failed. I've used: Jl_Cmder, BB desktop manager(various versions) BB OS software (again various versions), Aploader and BB master control program. Everything has failed, the phone still has a plain white screen. After 2 days im ready to give up on it and destroy the damn phone.

  • i finally got mines to work i think its prob cuz i left it to charge over night so it wud be a 100% and jus followed these steps omg i spent like a month everyday for like 6 hours straight trying to get this to work wen i saw it pass the reconnecting to jvm i screamed and ihad to run outside i was soo happen oh and when it was restarting i typed on the bb START not caps dont know if that work read it somewhere but jus keep trying ppl charge the battery

  • @CrackBerrydotCom When i turn on my blackberry 8350 it shoes a blackberry loading screen with a silver bar and it freezes after loading about 75% of it then it shows a blue arrow in the upper right corner. ???? please help.

  • @CrackBerrydotCom I've been trying to run though the process several times, but it gets past erasing the old files then, when it's initializing the divice It fails and says "reconnecting to JVM" how can I get around it?

  • @NghtFox17XBL @CrackBerrydotCom ok so I noticed a mistake I've been making (and issue) no matter how fast slow or what I plug in my nuked berry into the USB I never get "Pin:Unknown" I always get my pin showing up correctly every time... how do I change this?

  • the device doesn't initialize for me...it doesn't even turn on manually when I did this

  • i have the same problem as @servproOfSunrise. Please help! it recognized my pin and doesn't say pin unknown.

  • my bb bold 9700 stops at reconnecting to JVM pls help anyone

  • guys when i go to the apploader, when i connect the blackberry to the pc doesnt recognized anything :S in the time 1:21 when i connect my BB doesnt show anything on the pc on the connection box :S what can i do with that problem? :S help pleaseeeeeeeeeeeeeeee

  • hi i have a problem with my BB 9000, its off and my pc doesnt recognized the phone , when im in the apploader doesnt appear anything in the box of choosin the usb port anything:S and my phone haves this other problem: when I take off the battery the led goes red like 10 seconds and turn off later turn red ( 10 seconds ) and later its the same....what can I do i want a solution please guys help me :( :( sorry my english its really bad :(

  • Thank you crackberry. You guys made my blackberry alot better to use. i subscribed to your rss feeds, and i love how i get these wicked updates.

  • Please Help! When I plug in my Blackberry Bold 9000 and run the Loader it says Connecting to the device JVM then it says Connecting to the device ARM and then it says that it cant connect to my bb! Please someone help me out!

  • i hate my blackberry !!

    it will not help

    im now gonna buy a android phone

    because its 10000000000x better!!!!

  • @myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.

    

  • @myltino the same happened to my bold 9700.. i was trying to download the email update and after i reboot, the phone started giving me java.lang error.. still trying to find a solution though.

  • i need help immediatly , first my blackberry says "JVM ERROR 513" and when i plug it in it doesnt show anything and my blackberry just goes to a screen with a / on a battery . helppp!!

  • blackberry desktop does not have blackberry device software for the deive...what oes this mean?

    

  • im berry shows my pin and does not show unknown what should i do

  • Obrigado,me ajudou muito essa sua dica.

    Abraços

    Eduardo

    Brasil

  • thanks you soo much, i had the same problem and your video helped me and my blackberry is up and running :)

  • i have such a problem with my curve 8520. It was happened when i do hard reset (pulled out my battery) and it goes stuck when booting. When i try the demonstration, the loader recognized my PIN (it won't show the PIN: UNKNOWN part) so i thought, i can't reinstall the OS. It get me frustrated. Please help.. Thanks

    PS: i t was twice in probably 6 month since i bought it. The last time it happened, it goes back by it self, after i pulled out the battery, sim card and mmc for a day.

  • how do i get app loader ?? plz anyone.. i got a bricked bb

  • every forum i read for 2 days - did not work - this video did !!

  • If your seeing this video & your clicking program files & there is no research tab there, while running windows 7, cause the research tab is located in (program x86) files, from there follow through with the rest of the video tutorial, it really works, you just have to pull your battery, plug in your transfer usb, wait 5 seconds, then put the battery back in & hit next next next & load ur operating system from scratch. Works for all wipes, verizon unlocked t mobile sim card transitions & ect..

  • after i plug on my battery to the bb, its stop when the desktop managaer sayed cannot connect to the jvm.. why ?

  • @susahnya8 i had the same but i just kept it plugged in and after a while it did all the reboots and now my BB is working again

  • It worked for my Blackberry Bold 9780. Awesome :) thanks so much Crackberry

  • Is this procedure will work on my BlackBerryBold9000?

    Thanks..

  • mine goes to application loader wizard and wont allow me to go past it?

  • the part updating your device "waiting for device instalation comes up with error

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  • i have a 8900, and my PIN does not show up when i connect the device, that to do?

  • I have the same problem with BB Curve 9300 ... Can I use same resolution ?

  • Hi. please help... when i do this ...and it recognizes my pin my next screen says that the software manager does not have a software update for my phone it wont show anything like yours at @2:05 thanks...

  • @ServproOfSunrise I'm having the same prob. Any1 have an answer?

  • @ServproOfSunrise i have the same problem! it actually recognizes my pin and doesn't say pin unknown.

  • @ServproOfSunrise I have the same problem how tdo you solve it??