@entyce66 Just as I was about to switch to Final Cut Pro, Apple screwed it up. So, I'm in a holding pattern now. I'll go with Final Cut if Apple fixes their mistakes. Otherwise, I'll upgrade to CS 5.5. I like Mac best, but Windows 7 is good too...
I will not speak to any customer support from another country. One time I called Dish Network and guess where their cust. support went to ???? You guessed it, India. I finally got a hold of a lady in the US and she gave me a phone number that went straight through to a US office :-) Never again.
I'm calling the rep in Utah who helped with my Master purchase, to play interference with the Indian CS on my Design Prem. refund. Don't go to the customer support portal on their website with the Indian CS numbers. Rather, call the 1-800 number they offer to the right of their products pages when you go to buy.
@PaulGrantDesigns If they really valued their customers, they'd use the same caliber staff to sell you something as they do to offer support when it stops working!
@PaulGrantDesigns yeah it's pretty deplorable that such a rich company would station their customer service center in India just to save a few bucks on cheaper staff.
I purchased cs5 Design Premium last month as an upgrade from cs4, but felt I needed the higher end upgrade. I've gone though dozens of phone and chat windows with Adobe Indian CS to try and get a track. Ridiculous delays and god knows how much it's costing Adobe, or me, on this one silly issue. Last call I lost my cool and hung up on them. Meanwhile I called into their Utah order center a week ago to order cs5 Master. Great US agent shipped the software overnight and I installed it the next day.
Continued from previous comment... My software was purchased for me by a private school. I registered it in my name, but someone at Adobe must have dropped the ball. Now this mess as my customer is waiting for me to upgrade their website...
After getting an email estimate on the cost of upgrading from CS3 to CS5, I paid almost $1000 to Adobe. I did it over the phone and was promised an emailed receipt right away. No receipt. I called Adobe. Got transferred to several different people who were either clueless or who told me someone else owned my software. Found out my software had another person's email address associated with it. I don't even know if they have a record of what I paid them. They are supposed to call me today...
Is it just me or does their "Live Chat" seem like it's an automated system? They never answer the questions I ask and it is always so... robotic, like they don't speak English.
O yeah, we have a similiar story on here also, just type in, Adobe Poor Customer Service. Hopefully it will get some attention from Adobe. How did u get their attn?
so weird, they let me switch platformsfor free, and, upon receiving my dvd's, (missing number 1) i had to go dl the trial versions from the website...but after all of that...they let me change platforms completely free on cs4 design suite...
I have had a very similiar experience. I have done everything they asked me to do three times. We call and get placed on hold for 2-3 hrs and no one comes back to the phone. It really sucks.
I don't think they don't care about Mac users in particular. Their custom service sucks for both PC and Mac users.
As far as software performance on Mac, some are better, some are worse. Photoshop runs way better and faster on a Mac. But Premiere Pro CS4 is the buggiest, crashiest piece of crap I've ever used on a Mac!
I'm going through the very same turmoil, possibly worse! I can't belive that such good product can have such bad support, but seriously if they don't get it right soon, I promise to turn all my accounts off (and that's a lot, trust me). Indian Adobe support is definitely the worst ever. Just for example I had to call 6 times for 45 minutes didn't even get connection and once I did...just got into the loop. Shame on Adobe. We pay a lots of money for the product!
Amen! If enough people vote with their wallets, they'll get the picture. Since I recorded this, I did finally get the product. I've been using it, but it's been buggy, crashes a lot, etc. It makes Final Cut Pro and Logic look better everyday!
Sounds like bad support, but nothing compared to Creative who told me to shut up and hang up on me. Apparently the lady didn't like my technical questions.
Yeah, it's a shame. Such great products! Such terrible support! I wish the mainstream media or at least trade publications would run the story and force Adobe to think twice about treating customers this way. By the way, I would go to Apple's products, but I just haven't found a good Photoshop replacement yet. That's the stickler right now...
sounds like he was making it seem as if you were at fault. i think they're stalling. apparently they're inconsistent in their customer support. if it were me, i'd consider moving to final cut pro. best of luck to you. 2 months is a long wait. he should've done everything in his power to issue you those discs to alleviate your 2 month wait time...seems like adobe doesnt want to pay out.
Why did you switch to a Mac?
mercer9258 4 months ago
@mercer9258 More stable OS, sleeker laptop design with longer battery life, etc...
bdubrecords 4 months ago
hey did you stay with adobe or switched and in your opinion whats a better platform for adobe mac or pc thx
entyce66 7 months ago
@entyce66 Just as I was about to switch to Final Cut Pro, Apple screwed it up. So, I'm in a holding pattern now. I'll go with Final Cut if Apple fixes their mistakes. Otherwise, I'll upgrade to CS 5.5. I like Mac best, but Windows 7 is good too...
bdubrecords 7 months ago
I will not speak to any customer support from another country. One time I called Dish Network and guess where their cust. support went to ???? You guessed it, India. I finally got a hold of a lady in the US and she gave me a phone number that went straight through to a US office :-) Never again.
hawg427 7 months ago
Go all the way FCP and never look back !
TheAudioart 9 months ago
@TheAudioart I've actually already ordered Final Cut Studio!
bdubrecords 9 months ago
Hey Man so what ever happened? did u get ur software?
javierymirna 1 year ago
@javierymirna I did get it eventually!
bdubrecords 1 year ago
I'm calling the rep in Utah who helped with my Master purchase, to play interference with the Indian CS on my Design Prem. refund. Don't go to the customer support portal on their website with the Indian CS numbers. Rather, call the 1-800 number they offer to the right of their products pages when you go to buy.
PaulGrantDesigns 1 year ago
I would pay real money to have the privilege to personally fire all of staff at the Adobe Indian CS center.
PaulGrantDesigns 1 year ago
@PaulGrantDesigns If they really valued their customers, they'd use the same caliber staff to sell you something as they do to offer support when it stops working!
bdubrecords 1 year ago
@PaulGrantDesigns yeah it's pretty deplorable that such a rich company would station their customer service center in India just to save a few bucks on cheaper staff.
MATHGODpi 1 year ago
I purchased cs5 Design Premium last month as an upgrade from cs4, but felt I needed the higher end upgrade. I've gone though dozens of phone and chat windows with Adobe Indian CS to try and get a track. Ridiculous delays and god knows how much it's costing Adobe, or me, on this one silly issue. Last call I lost my cool and hung up on them. Meanwhile I called into their Utah order center a week ago to order cs5 Master. Great US agent shipped the software overnight and I installed it the next day.
PaulGrantDesigns 1 year ago
Wow. I can't belive it.
romeady 1 year ago
Continued from previous comment... My software was purchased for me by a private school. I registered it in my name, but someone at Adobe must have dropped the ball. Now this mess as my customer is waiting for me to upgrade their website...
PinkLederhosen 1 year ago
After getting an email estimate on the cost of upgrading from CS3 to CS5, I paid almost $1000 to Adobe. I did it over the phone and was promised an emailed receipt right away. No receipt. I called Adobe. Got transferred to several different people who were either clueless or who told me someone else owned my software. Found out my software had another person's email address associated with it. I don't even know if they have a record of what I paid them. They are supposed to call me today...
PinkLederhosen 1 year ago
Is it just me or does their "Live Chat" seem like it's an automated system? They never answer the questions I ask and it is always so... robotic, like they don't speak English.
okamimiyazaki 2 years ago
Man I HATE THEIR SUPPORT! I just got off the phone with them... Next upgrade is FCP or something else
saeroner 2 years ago
i'm constantly on hold for over an hour with adobe. it's just terrible..... please complain to them if you experience similar things!!!
maadcat 2 years ago
Well said, Maybe you should of sent this video to them
MartyHITD 2 years ago 3
O yeah, we have a similiar story on here also, just type in, Adobe Poor Customer Service. Hopefully it will get some attention from Adobe. How did u get their attn?
mhamilton1906 2 years ago
Really, I didn't get their attention. I just got lucky and called into a person who was actually helpful once...
bdubrecords 2 years ago
@bdubrecords
so weird, they let me switch platformsfor free, and, upon receiving my dvd's, (missing number 1) i had to go dl the trial versions from the website...but after all of that...they let me change platforms completely free on cs4 design suite...
synbin24 1 year ago
I have had a very similiar experience. I have done everything they asked me to do three times. We call and get placed on hold for 2-3 hrs and no one comes back to the phone. It really sucks.
mhamilton1906 2 years ago
I hear you man. Frustration is an understatment when it comes to their outsourced customer service.
cptkrod 2 years ago
I don't think they don't care about Mac users in particular. Their custom service sucks for both PC and Mac users.
As far as software performance on Mac, some are better, some are worse. Photoshop runs way better and faster on a Mac. But Premiere Pro CS4 is the buggiest, crashiest piece of crap I've ever used on a Mac!
bdubrecords 2 years ago
I'm going through the very same turmoil, possibly worse! I can't belive that such good product can have such bad support, but seriously if they don't get it right soon, I promise to turn all my accounts off (and that's a lot, trust me). Indian Adobe support is definitely the worst ever. Just for example I had to call 6 times for 45 minutes didn't even get connection and once I did...just got into the loop. Shame on Adobe. We pay a lots of money for the product!
kulaphone 2 years ago
Amen! If enough people vote with their wallets, they'll get the picture. Since I recorded this, I did finally get the product. I've been using it, but it's been buggy, crashes a lot, etc. It makes Final Cut Pro and Logic look better everyday!
bdubrecords 2 years ago
Off topic, but what type of video camera are you using? All your videos look incredibly clear, bright, and rich in color.
Rootwitch06 2 years ago
It's a Canon XH-A1, with LED lighting by Lite Panels and a Sennheiser MKE-2 lav for audio! Thanks!
bdubrecords 2 years ago
Don't do that! That's probably exactly what they want you to do... give up and pay more money.
bdubrecords 3 years ago
Sorry: hung up
fridrikur 3 years ago
Sounds like bad support, but nothing compared to Creative who told me to shut up and hang up on me. Apparently the lady didn't like my technical questions.
fridrikur 3 years ago
Yeah, it's a shame. Such great products! Such terrible support! I wish the mainstream media or at least trade publications would run the story and force Adobe to think twice about treating customers this way. By the way, I would go to Apple's products, but I just haven't found a good Photoshop replacement yet. That's the stickler right now...
bdubrecords 3 years ago
that true. photoshop is indispensable and there aren't any other apps that can do what it does well. however, for video, final cut is great.
willyredeemed 3 years ago
sounds like he was making it seem as if you were at fault. i think they're stalling. apparently they're inconsistent in their customer support. if it were me, i'd consider moving to final cut pro. best of luck to you. 2 months is a long wait. he should've done everything in his power to issue you those discs to alleviate your 2 month wait time...seems like adobe doesnt want to pay out.
willyredeemed 3 years ago
lol Final Cut Pro FTW!
Heck you would get better support for iMovie at this point.
BrockRyley 3 years ago