To anyone else viewing this video or reading these comments Monroe Wheelchair would be happy to discuss this with you. Please contact our company President Doug Westerdahl at 1-888-546-8595, ext. 301. (Part 2 of 2 Comments)
As a representative of Monroe Wheelchair we recognize your concerns. Monroe Wheelchair has made numerous attempts to reach a resolution on this matter with you, the insurers involved, and your daughter’s therapists. In addition, over the last 9 months we have left several voice mails for you to contact us in our ongoing commitment to reach a resolution. None of those phone calls have been returned by you. (Part 1 of 2 Comments)
Try Better Business Bureau; they are not very powerful, but they might be able to direct you with other resource. A complaint against a business will force the vendor to do something. I would keep calling who ever paid for the wheelchair and let them know the the equipment was not delivered, it is against the law to collect funding without delivery of products/services. Good Luck.
I have contacted the local TV, Radio stations and newspapers - they weren't interested. They acted as if this was an isolated incident. Made a formal complaint with the Medicaid Inspector General, they contacted the vendor and apologized to them on my behalf, said I complained to them out of love for my daughters. Contacted 2 advocacy groups, neither was a help. I will try our state reps, THANKS!
Have you contacted your state district representative and senators, state Medicaid director and your local legal aid office? Calling the phone directory list of local attorneys and churches for advocacy. A few numbers per day, and keep a logged record. Also contact your local TV news and radio stations. Best to you.
To anyone else viewing this video or reading these comments Monroe Wheelchair would be happy to discuss this with you. Please contact our company President Doug Westerdahl at 1-888-546-8595, ext. 301. (Part 2 of 2 Comments)
Thank you,
Jennifer Loughner
Director of Public Relations
MonroeWheelchair 1 month ago
As a representative of Monroe Wheelchair we recognize your concerns. Monroe Wheelchair has made numerous attempts to reach a resolution on this matter with you, the insurers involved, and your daughter’s therapists. In addition, over the last 9 months we have left several voice mails for you to contact us in our ongoing commitment to reach a resolution. None of those phone calls have been returned by you. (Part 1 of 2 Comments)
MonroeWheelchair 1 month ago
Try Better Business Bureau; they are not very powerful, but they might be able to direct you with other resource. A complaint against a business will force the vendor to do something. I would keep calling who ever paid for the wheelchair and let them know the the equipment was not delivered, it is against the law to collect funding without delivery of products/services. Good Luck.
walkingdan 10 months ago
I have contacted the local TV, Radio stations and newspapers - they weren't interested. They acted as if this was an isolated incident. Made a formal complaint with the Medicaid Inspector General, they contacted the vendor and apologized to them on my behalf, said I complained to them out of love for my daughters. Contacted 2 advocacy groups, neither was a help. I will try our state reps, THANKS!
torita61 10 months ago
Have you contacted your state district representative and senators, state Medicaid director and your local legal aid office? Calling the phone directory list of local attorneys and churches for advocacy. A few numbers per day, and keep a logged record. Also contact your local TV news and radio stations. Best to you.
rebouel 10 months ago