Added: 4 years ago
From: LittleMissCierra
Views: 28,633
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  • he he he he he ha ha ha brilliant!! I have been customer facing in my time- i can relate to it

  • Hilarious, cute and you can make coffee? There's a really lucky fella out there.

  • ohh the memories of working at starbucks...they weren't all good lol!..

  • You are very cute...but your voice is mug terrible. So....STFU and make my coffee NOW! You have been assassinated.

  • hahahaha...im sorry fuckin number 5 made me laugh cuz its so true.. ugh..u just wanna punch some customers lmao

  • all blended drinks should be banned from the drive through

  • 0:45 you know this is coming when a big suburban drives up. or a minivan. 5 kids hot chocolates "any whip cream" wait hold on WHO WANTS WHIP ok 2 without. and i need 10 cake pops and do you have any scones left? ok then 4 waters. then they come and forget to have their money. so they go look at their change in their cup holder and hand you all change. you hand it all out on a tray and they say no tray. then the next customer that just wants a coffee drives up and bites your head off. sigh...

  • @puffaliciouschester lol 20.00 in change in the drive through mainly pennies, nickels and 20,000 request..I so dont miss drive through!!:)

  • Shut up and do your job.

  • @ame6603 hasnt anyone ever told you to respect people, as for the maker of this vid, you nailed it right on

  • @jo3jo3221 Sure. I've heard that, but I think it's bull shit. I have met very few people who are deserving of respect.

  • @ame6603 ya I know but the person had no right to talk to you that way

  • YOUR HOT!!!!!

  • me:Hi thank you for choosing starbucks what can i get for you today?

    customer:uhm hi.... wait. why can't i see you

    me:i'm sorry what was that?

    customer: you have a camera and you can see me, but I can't see you

    me: awkward laugh

    customer: you need to install a camera so we can see you too

    me: sure sir. now what can i get for you. (after that its just regular stuff)

  • I used to work in a starbucks drivethru.... and I still remember to this day a woman who paid 13.87 cents in pennies, nickles and dimes. It is amazing the things people do in washington. You remind me of why I miss working there though, starbucks hires so many cuties. :)

  • You're hilarious ;-)

  • Things like this are why I never want to work in the service industry! The kind of crap people put others through is crazy ... That's part of what's wrong with this society, people think they're the only ones that matter. No one says thank you when you hold open the door for them... Sure crazy driver, go ahead and cut across 3 lanes of traffic 50 feet from the stop light and go into the turning lane that goes into the shopping plaza. I mean, u-turns haven't been invented yet, so go ahead. *sigh*

  • i've worked for starbucks for about 5 years and let me tell you...everthing in this video is 100% accurate :) but there are more annoying things now then there was back in 2007. I hate when people make me reload their stupid gold card WITH JUST $5 every freakin time them come in! it holds up the line and makes me want to strangle them :)

  • Isn't Seattle's Best OWNED by Starbucks now? Big Mermaid appears to be trying to buy every caffeine purveyor in Seattle.

  • I'm so glad that I DO NOT work at a drive thru store I think I would jump out that tiny little window and hurt someone.

  • LOVE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!!!!!

  • Yes ppl can be annoying but ITS YOUR JOB TO PUT UP WITH IT. THATS WHAT YOU GET PAID FOR!

  • @TwoDekz Really? I didn't read that in the Starbucks Barista handbook.. I get paid to make quality drinks and be knowledgeable about our coffees so to ensure an excellent visit for our customers, and speaking for myself I love that part about being a barista and the majority of customers are actually generally pleasant and happy to be there because they love Starbucks and what we do.

  • @TwoDekz (cont.) Getting paid for it is a moot point. I treat my customers like people, not drinks. It would be nice if some of them realized that we are people as well on the clock and off...

  • @mkaytiffySTFU I agree 100%. ANyone who works in the customer service industry is bound to get someone who is in a mood...but just because someone is having a bad day does not mean that he/she has the right to be a total jerk to the barista making the drink or the cashier at the store or anywhere else.

  • @TwoDekz Someone has obviously never worked in a drive thru. Also, I quit. So... :)

  • @LittleMissCierra No never worked in a drive thru but I deal with my own type of bs (Marine Corps). I should have clarified a bit as no you are not (were not now that you quit) getting paid to deal with the a**holes and morons but I assume you knew beforehand what you were getting into and you're old enough to know ppl can and will be that way. But enough of that. Good luck with whatever the next job is.

  • I just got done working a shift on drive thru. If you take 5 minutes to order a drink making ummmmmm sounds. I hate you. And I hope you fall in a hole.

  • Does she live or work in a helium factory ? How annoying

  • @firefighter5161 nope... unfortunately thats exactly what people who go through starbucks drive-thru sound like... exactly

  • OHMYGOSH.... you are sooooooo totally gorgeous, and that was totally fucking HILARIOUS. I am favouriting this video and posting it on my facebook wall. You are a GODDESS to anyone who has ever served a customer in their life. I salute you.

  • @StevenAustralia Thank you! :)

  • My personal favorite since I started working at Starbucks (given we don't have a drive through).

    "Hi! I'll have a venti double chocolate chip frappachino! But SKIM milk. I don't want to get fat."

    Enjoy your DIABEETUS.

  • @fmalch1209 I also forgot to mention the people who run out of dollars so they pull out the change.

  • Lol 2:23 Sorry one second.

  • Work at a Sbux with drive through, I can literally feel my blood pressure rise as I watch this. However, she forgot to mention the people who drive through after we close and throw a fit.

  • @optomal7 Or the ones who pull up to the window and go, "Hey, I drove past your thing and forgot to order."

    "You sure did, miss!"

    "Oh. Man. Can I just order here?"

    RAAAGEEE

  • I agree... Been there and had that happen to me too!!!

  • You are so cute darling

  • Ahhh I can relate so much. Our drive thru customers are retarded.

  • If you can't deal with people, don't work with them. Or just... ya know... learn

  • Ugh I worked in a Drive-Thru store once, NEVER AGAIN! Thank goodness I was the shift so I kept myself in the cafe the whole time :-)

  • This is so true!! People are so lame, ignorant, and inconsiderate

  • hahah funny voice:)

  • #6 Dont leave the microphone before i tell you your total and then get to the window asking how much?

    #7 Dont ask for a straw while im handing you two drinks I only have to hands... Wait!!!

  • ... Were you fired?

  • @AskingRaymondria Why would she be?

  • Love your face and voice..how you do it?...is with some kind of device?

  • @solymar443 The voice? I just changed the pitch using my editing software. :)

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  • i'm gonna end up doing all of the things on the list :)

  • Number Three makes me wish we kept nails at the DT window to drop and puncture the tires of inconsiderate morons.

  • Omg #3 would drive me insane... haha.

  • LoL

    This is so HeLarious!

  • HAHAHA! The first one was the best! Don't you love it when they draw...out...every...part...of­...their...order...like...you'­re...some sort of retard!

  • hahaha! thats awesome. the #2 one cracks me up. I've heard that one before at the drive thru

  • (Hmm... shes really cute.) I had a customer yell at me because we ran out of apple juice for her carmel apple spice.

  • Hmm... shes really cute.

  • i know its a pain but u dont have to be a BITCH about it .. damn!

  • i work at the starbucks in biloxi in the hardrock i know how u feel

  • i work at a starbuck and people do that crap allllllll the time. I feel your pain.

  • "...and six venti waters please." this video is SO TRUE! 

  • i think the only thing not to do at a starbucks drive thru is to work at a location with a drive thru. the system is so flawed i can't even fake a smile when i'm at the window.

  • YOUR H.O.T

  • your HOT

    LIKE REALLY REALLY HOT LIKE AN ICE CUBE IN A MICROWAVE

  • Cierra. I'm with you. I work drive thru all the time. 5. If you don't know what you want...drive thru is NOT for you. Hello? It's supposed to be FAST not "Can I ask you 50 questions about everything on the menu. 4.) It's supposed to be FAST, so if you have 80 drinks go inside. THINK of it as the express lane. 5items or less. 3.) THE PHONE. Are you kidding me? Put down the phone please for five seconds to acknowledge that I'm a human being, thanks.

  • ur cute so i wont hate on ur video. i wish i was a starbucks fanboy and actually had an idea as to how to order

  • LOL to number 3 :)) :))

  • @doitdeviant I have a feeling you've never worked drive thru before.

  • @LittleMissCierra No, I've worked for Starbucks and Taco Bell when I was in High School and they both included drive-thru's. It's not a big deal, they are customers, but I understand the inconvenience of a demanding person. Don't let it irritate you. Thanks for the reply though.

  • @LittleMissCierra I HATE working drive. I feel your pain

  • @doitdeviant um that would mean those people are holding up the line, therefore bad for business. if they dont know what they want when there ready to order they needs to get the fuck out the way.

  • @OpAbzolute You seem like an angry person. Relax. Think about what you're talking about...a simple drive thru wait. People have varying patience and that's fine, just relax though. Take care.

  • wow, she's hot.

  • ugh...I can't stand people. This video was extremely accurate though. :)

  • no funny at all. im gonna make a video about how stupid the starbucks employes are.

  • lo, your cute :3

  • Funny!

    @ tangent 272

    Angry much??

  • Very funny! Thank you for sharing.

  • Aww, you're so cute! :)

  • i wuld sooooo bang her

  • loveLOVElove.

    starbucks love.

    STARBUCKS LOVE.

    how about.. "I NEED A MOCHA FRAP!!!!!!!!!!!!!!!!"

    are you trying to say mocha frapuccino???

  • So its bad when people place big orders?

  • haha, good vid!

  • Have you considered that maybe some of them are just messing with you? I mean, megacorporate franchise chain that sells addictive chemicals vs (for example) anarchists = messing with you. Afterall, you get paid either way, right?

  • @tangent272 It's true we get paid, but the question is... do we get paid ENOUGH for this amount of stupidity? She didn't even cover the worst of it. She just had a bad day and is making a video out of it. There are way worse customers than this that I've had in my Drive Thru. Don't get me wrong, I have a lot of AWESOME customers who I've become friends with, but it's the people that treat us like we're nobodies, like we're machines and like we don't have feelings, too.

  • I looked back at that old comment and can't remember writing it (two years ago, apparently, surprised you found it). Actually, I'm driving a taxi at the moment which is pretty close to the pointy end as far as customer service goes. While it's not the worst thing customers can do (the range for misbahaiour is greater, I suspect, when you're locked into a little box with several of them) I can certainly empathise with your annoyance at customers that see us as a faceless functionary.

  • "Well, make some!"

  • Thank god I don't work at a drive thru...There are still some pretty bad customers coming through the store though.

  • haha, funny

  • do people like to steal the goodies on display at the pick up window over there?

  • We never put goodies by the pick up window. However, we did get our drive-thru tips stolen a few times.

  • Number three was definitely more like, number two.

    D:

  • hottie

  • such a beautiful girl. piercing eyes.

  • you are hot...next time i will ask you through the drive thru to come home with me and have some "fun" lmao :p

  • O_O

  • #4 omg obseen order

    #3 wtf

  • I don't work at a starbucks, but i DO work at a Gamestop at the mall. Basically, anyone with a cellphone is the worst if you are just trying to help them...you try to be patient but you have to repeat everything like three times since they aren't paying attention...

    "You can swipe your card now, ma'am."

    "Sorry, one sec."

    "No problem..."

    "What did you say?"

    "I said you can swipe when you are ready."

    "Oh, I'm paying with cash. How much?"

    RAWR!

  • haha! that's awesome

  • number one should be:

    "thank you for choosing..."

    -um... what kinda pastries do you guys have?

  • I thought of bunch more after this but I'm too lazy to make another video. Hah

  • or how bout:

    "thank you for choosing..."

    -um...can i get a coffee traveler?

  • I've thought of so many other good ones after I made this but I'm too lazy to make another video. :P

    For example, when they have a large order and then insist on paying in change.

  • OMG THE CELL PHONE ONE WAS FUNNY!!!!

  • Welcome 2 sbux

    what can i get started for you???? Can i geet uhhh............ caramelo frapashee can u putta esstra caramelo

    Yah, what size did you want?????

     the larsh vone

    Alright so a Venti CRF w/ xCR

    any thing else today Noo, da LARSH VONE

    Yah thats a VENTI Uhhh no speaka engle

  • I completely uderstand your frustration. My biggest problem is when I say "Thanks for choosing starbucks drive thru, my name is Megan..how are you today?" the uptight business person on the other side thinks that because I am serving them in a drive thru, that they are superior to me.."Give me a coffee."..I brush it off..."what size?" "A COFFEE!!" ...."I SAID WHAT SIZE???" Then I get fired. Just kidding, but sometimes I worry...lol

  • AHHHH you havent made a video in ten thousand years!

  • Hahah, right on! Some of those things are soooo true.

    You're adorable!

    Keep making videos ;D

  • Haha yea I can relate. I used to work at Starbucks and I always got people like that. I also hated when a diesel truck drove up!

    There was a person who always went in to my store who would order a Venti Caramel Frappuccino with Extra Whip and Extra Caramel Sauce layered. <- Why get light? It's already a heart attack in a cup.

  • haha seattles best! nice

  • lmao ....i had that yesterday its grows lol

  • OMG!!! i have done number 1 lol

  • Lolz. I like number two. And wow, you eyes are glowing. o_o

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  • you have well pretty eyes!

  • wow u actually had pple talk on there phone to see what a friend of theres wanted? omg lol talk about slowing down ur day :(

  • This video just made my day

  • Fantastic............

  • you're hot

  • what type of phone do you have?

  • i think i heard a vacuum in the backround.

    or im crazy :D

    anyway, ur funny

    :]

  • I don't know how, but I managed to stumble upon this video, and appreciated it.

    I found it humorous. I mostly work in a regular old starbucks, and believe me..we have just as many quirks, but I did work at a drive thru ONCE and must say that I did experience almost all of these things. It's pretty funny that some one would actually think to make a video about this. haha.

  • Wow...that pretty much encompasses everything that has happened on my drive thru the past four years I've worked for Sbux. Awesome vid.

  • Oh I hate customers sometimes *mumble grumble*

    You still work for the giant green apron?

  • Nah. I quit about.. 8 months ago. :)

  • I thank my lucky stars every day that our store doesn't have a drive-thru! But we deal with the rich valley girl types and the completly removed from reality.

  • damn! ur hott

    and good video

  • HAHAHA!

    This was pretty Excellent. Number 2 was my favorite.

  • Oh my god that is so true! thank you for that!

  • Oh my god, I love you!

    The irony is, I work at seattle's best (XD) but I worked before at a Baskin-Robbins Drive-thru! (they exist!) oh my god, do I love you for this! You imitate them SO well! *hug*

  • hahahaha that high voice is hilarious :D

    and you're beautiful *blush*

  • I love you!

  • Great video, great acting, it was hilarious. and on top of all that, you're really pretty.

    Don't stop making videos =)

  • hehe that was funny! good job!

  • hahahah thats hilarious

  • OMG YOU ARE SOOO FINEEE.

  • i watched because of the cute girl :$. but what was wrong with #2? xD

  • Large order of Frapps where they make them different (light VS. not) so you can't make them in the blender at the same time.

  • Yeah man good call. I watched it because of the cute girl too.

    Good vid though. haha

  • i love ur voice all high pitched! itss sooo cute!

  • good vid, but i think number one(for me) is when people order like this, "frappucino, half decaf 1 shot 5 pumps, double blended, no whip cream caramel", and they ignore you the whole time your trying to ask the size

  • If I had starbucks servers that looked like you in my area. It would definitely brighten my day.

  • i so argree

  • so those things all actually happened? :S

  • ohh yea,all the time i was laughing through the whole thing.....

  • oh yea all the time, i laughed the whole vid from how true it is

  • hahahhah this was greattt :D

  • haha you also probably get alot of people saying:

    "I don't know which size is what, so I want a medium blabla"

    that's me, haha.

  • omg i feel so bad for people who work in the drive through now DX

  • haha, you just generalized the entire american youth, right?

    If you say yes, I will totally believe you

  • I never said they were teenagers. It's portraying people of all ages who pissed me off when they came through the Starbucks Drive-Thru.

  • Thats gotta be one of the funniest things Ive seen in awhile. I work as a waiter so I can relate

  • wow you have starbux drivethroughs in america?

    so very lucky

  • making americans fatter everyday !!

  • GOD, I used to work at a Tim Hortons, it was basically like the same fucking thing.

  • this is gonna sound really gay, but your eyes r so pretty

  • Thanks :D In most of my videos, you can't really see what color they really are so I pointed it out in one of my videos and sounded incredibly stupid. Haha

  • thats gay

  • Good insult. :)

  • Ya it was. Did you make the skweeky voice? Your pritty hot.

  • Great job,

    I especially like #3. Very funny.

  • I don't understand #4. Ordering too may things?

  • haha, did they really do #3??

  • That was Too Funny! No Joke. And all true.

  • UR SEXY!!!

  • :D hehe aww yay i love starbucks!! your vids funny :D woo xx

  • You know, if it wasn't so true, it would be hilarious. All that stuff friggin annoys me. Especially the customers on their cellphone. They make you feel like you are interupting them. Great video. 5/5