Disturbing Hewlett Packard Tech Support Call

[279439]

Well all mental patients are bad.

[DigitalJackTripper]

...meth is a helluva drug.

[centurionl]

Companies should allow employees to insult callers based on their stupidity.

[Debachi]

@centurionl All businesses should. I've worked with some of the most neurotic people who love to throw shit-fits just to get off on people's fear and humiliation, citing a "bad day".

[Yasuss99]

Seriously, most customers are the most idiots dumbasses ever! I am so tired of this s... , working in callcenters to hear the yelling of these shitheads with anger problems.... he is so idiot if he thinks that the company is gonna pay the mess he did coz of his stupidity.

[oHelmslyoRisesAgain]

god, he has absolutely no anger management. meth head all the way. there's a lot of those constantly frustrated methheads floating around here in iowa.

[kelaltieri]

SLAPNUTZ

[RetroPCDOS]

This is why you walk away from it, when you get piss off. What kill me is the dumbass smash it and still expect them to pay for it and clean the mess? That guy has other issue that need to be work out, hopefully he did already.

[atlanticl]

I hope he got some help.

[JessLeegardner]

he is crazy

[gentryterri]

Oh gawd, I am definitely calling CPS.

[Kopihucky]

the kids in the beginning have no chance in life....

[clubbythe]

I don't find anything disturbing about this?

[aadeeza]

@clubbythe Then you're a sociopath and/or a meth-head like the guy in the call.

[clubbythe]

@aadeeza He lost his temper, whats wrong with that?

[aadeeza]

@clubbythe Sane, rational people do not take a hammer to a brand new computer, monitor and printer while screaming at their wife & kids. Not sure if you're trolling or if you're just a fucked-up freak. Either way, you can DIAF.

[clubbythe]

@aadeeza They don't but that doesn't mean they can't.Your calling me a troll when your on the internet calling people fucked up freaks and think that people who lose their tempers are insane.

[aadeeza]

@clubbythe As I said, a sane and rational person doesn't smash a $500.00-$700.00 computer and peripherals just because they 'loose their temper'. You're a fucking moron, pal

[clubbythe]

@aadeeza He smashed his printer not his computer.God i love you Americanisms...

[aadeeza]

@clubbythe He smashed his computer monitor, the printer and the tower. And you're still a fucking moron.

[clubbythe]

@aadeeza Wow.Do you always bitch about people?

[aadeeza]

@clubbythe No, just shit eating morons, like you.

[clubbythe]

@aadeeza You sound angry. Want a cookie?

[aadeeza]

@clubbythe Angry? No. Just sad that people like you exist.

[clubbythe]

@aadeeza I am what i am. Nothing will change it. Especially dickheads like you.

[spartan9199]

Sounds like the same guy in the "Dell support," call.

[TheFattDogg]

why doesn't the rep just hang up? the guy is clearly psychotic.

[sackus]

@TheFattDogg morbid curiousity to see where the call is going.

Trust me - I've been on the end of something not that much different to this - replace 'hitting it with an axe' with 'setting PC on fire' and you get the picture...

[helladank101]

@Deadscum22 not all americans are bad:/...just most of us:P lmao

[aadeeza]

@helladank101 No one asked you, you harelipped nigger, Colt 45 chugging porch monkey.

[helladank101]

@aadeeza i aint black biotch:D

[aadeeza]

@helladank101 The evidence suggests otherwise. I can smell the pigsfeet and malt liquor through my monitor. Then again, that could be the nigger store down the block.

[bookie3007]

Fuck You Psychotic Ass.

[Deadscum22]

WHY ARE FUCKING AMERICANS LIKE THIS?!!!

[aadeeza]

@Deadscum22 WHY ARE FAGS LIKE YOU HIV POSITIVE?!!

[aadeeza]

SEE WHAT YOU MADE ME DO!!!!111!!!

[Jodque2]

"I had to FACKS ET!"

[aadeeza]

Did this call make anyone else hard?

[itsalongusername]

FAKE!

[chakkra69]

"I always wondered what was inside of this shit" lol

[dirgekv2]

*Shakes head* This is absurd. I feel sorry for the child.

[happinin]

as much as this guy is a psycho, lets be fair here. HP is fucking shit. He probably gave their product an upgrade by smashing it with that hammer...

[Megapead]

I will laugh of the monitor has a mercury lamp 

[deathskull99]

"Hewlett-Packard piece of shit!" Haha.

[KevinPatrickCarey]

I can understand why an HP customer would get this mad. The garbage they make is unreal :@

[HernandezHogan]

where is the one where the people APPLE SUPPORT cant understand to use a parer clip

it was all over the internet years ago

[lybo5646b]

i SURE HOPE THIS TEH IS THE MANAGER !

[theoriginalelzincho]

Wow who hasn't taken apart a computer

[coololskool]

Can u say anger management

[ZeeVikingHouse]

I hope the kids had a mother at least.

[Ryugamer]

I would have love to seen this guy in the store when he tried to take this back in, I wounder if he started smashing the computers in the store? lol

[Dawgpoundmike11]

Should've bought a Mac...

[besterthenyou]

I feel bad for the wife, and the kid(s).

[odlastem]

he was wondering what was inside the computer hahahahahahahaah

[odlastem]

this is the funniest shit I've ever heard....hahahah.....!!!!!!!

[ndahilan]

Press "Release" to end call.

[MichaelHansenFUN]

oh well i wonder what someone i know who workes at an office and what she would think of this...

[rebeccajohack]

That poor kid! :(

[Hemmersfield1]

I hope he called the police..

[TheKirllyn]

psychotic piece of shi*

[allstarsranch]

Feel bad for the kids in this household



[watcher4927]

I feel bad for the tech. But my heart feels horrible for his wife. She intentionally married this guy.

[leerat]

there is an update fot the hammer.......press esc to install..... XD

[valtonwilson]

" I always wonderd what was in side this things?"

[valtonwilson]

"u little pecker pice of shit!"



[BarryOcuda]

Something tells me this is the family life Linsay Lohan had.

[BarryOcuda]

What's he so worked up about? At least he got an American tech on the line. He had it made if he wouldn't have lost his shit.

[DJSpear]

PEBKAC

[paintedonwings]

I used to get calls like this at least once a week while working in call centers. I applaud the tech though, he kept very calm. The other guy would perhaps benefit from anger management. :p

[drpepperlovesbatman]

I think he's on his period.. :/



[rafaelg45]

"Have you ever wondered what is inside in a computer"?

[rafaelg45]

"There nothing is working for everybody" - good job...

[whereskim89]

Imagine this man trying to assemble the child's bike on Christmas Eve

[Zoobeezoo]

So, this video is about a guy who gets mad and goes around smashing shit up...

Ladies and gentlemen, we have audio proof of the Incredible Hulk right here!

[prg1972a]

5:08 - come and get it and bring us a new one.... she's as whacked as he is... those poor kids.

[02vector]

It's a bloody fake 

[jbrabec22]

Freaking HP! Just let that guy destroy computer family child, and monitor!

[gm3dgames]

@jbrabec22

Sure thing blame HP, i really hope you are being sarcastic because its not the computer companies fault if the customer is a complete dumbfuck.

[jbrabec22]

@gm3dgames Strange, I don't remember writing that. I think I was all jacked up on Monster energy drinks at the time.

[gm3dgames]

@jbrabec22

If monster gets you like that, do the world a favor, no alcohol.

[jbrabec22]

@gm3dgames LOL

[kylebh10]

"I've always wondered what was inside one of these things" I love this part

[gilbynglen]

Good grief. What a call that was. Though, the agent made a big mistake by focusing on the product when in fact, it is obvious that the customer needed help, not the product. This agent should of try to calm him down and advise him to stop hammering his product and the call should of been escalated right away. I know, I get these escalations to resolve.

[ChaoticRance]

Where's a glue gun when you needed one, dang it!

[lespaulrentals]

I don't know what's more disturbing, the phone call or the certain fact that the child in the background is abused.

[SpencerFcp]

Is this a "real" call....Something about the way he speaks make this sound fake. I like the way the Rep recommended going to a store to a guy who just freaked out and destroyed his printer with a Hammer.

[inlinewithyou05]

I remember a call floated when I was in HP in 2009:

Customer: HP really sucks and I wanna slap this computer on your face!!!!

Techsupport: Ok sir, but before you do that, is it a Desktop or a Laptop?

Ending? The call went fine ^_^

[kryptic127]

lmao "ivee been up for ..three...days tryin ta fix this problem..." im sure it was the cocaine that kept you up not the printer

[fullm3tal2007]

This man is scary. I wonder what happened to the little girl and his wife(perhaps?) after this call..

[atarturk]

Murder suicide risk

[smoothleb18799]

The good news is, in the next 20 - 30 years all the idiots that are alive will be dead ( HOPEFULLY) and the new technically advanced generation will take over the leadership...just hang in there guys

[Marconis4]

@smoothleb18799

The technically advanced generation is actually dumber than previous generations.

[numba1netsfan]

@Marconis4 this half the kids their own age cant change their own oil, clean out their gutters, or do anything not related to facebook

[pivotboy63]

@numba1netsfan I'm 14 and i know how to change my own oil. Shit I could probably rebuild a car engine if I had to.

[ExarPalantas]

That was fucking rich.

[dtk7777]

lol hes sending that looney tune to a store!?!!?

[Kalinka123i]

@dtk7777 He probably wants the guys down there to have a nice laugh.

[turion2k5]

hammer installed successfully.

[rorotofu]

@turion2k5 lol three words, Child Protective Services.

[shakysyxx]

i fixted it!! LOL

[zacthebold]

This guy is on crystal meth, the way is acting plus the fact that he said he was up for three days is pretty convincing to me. CRT monitors contain mercury, when you bust one it comes out in the form of white dust. I bet he got that shit everywhere and all over himself and you can't get it out of carpet. I would love to have been working at the store he went to just to laugh in his face when he came in with a box full of broken pieces.

[lespaulrentals]

@zacthebold

Yeah, "I've been up for three days trying to fix this." His emotions fluctuate, and he is able to calm down when the technical support tells him to, and is aware of his inappropriate response. Plus, there's the angry woman in the background. I feel for the kid. Fucking methheads.

[thekkl]

The second I started this video I knew I'd have a coworker call 911 right away.

[rrpostalagain]

Ah, the joys of fatherhood. Some folks should just stick with pen and paper. I'd think this was a poe except the background people were pretty convincing. This guy will probably destroy his car on the way to the store anyway when a button sticks.

[aznravechild6i9]

I would have charged a PITA fee.

[bahebzeead]

I admire the rep for not just saying "Sir, you broke it- you deal with it" He was so professional!

[themightyLRB]

"Well. What are my options?" Staying off the meth sounds like the best option to me.

[jaicou]

bad parenting D:

[y35n00b5]

"Well I broke it"

Problem: Not working

Solution: Plug it in

[nirsuj]

Awesome !!!!!!!!!!

[libertarianable]

I think that was a crank just to scare them but I have to give props to the wife man she vis laughing and having fun with this

[b00too]

that man needs some serious help.....he was using the HP rep as an anonymous person to calm him down

[b00too]

....this isn't funny, its actually kind of scary ............poor kids

[FeyIndigoWolf]

That guy is seriously unstable. That poor kid! 

[3amgrl]

This is so depressing, the poor kid crying. Must have been frightened seeing his dad go insane, and the mother sounds weird too. Horrible. =(

[rayjaymor85]

Sounds like it's a CRT monitor, if it was, he's SO lucky he didn't kill himself. I think my computer teacher summed it up perfectly "Open a monitor only if you are prepared to die."

[rossidude]

@rayjaymor85

Why? He would have probably opened up the case and the screen. Not the CRT itself.

[CatNasty]

@fresh2defiis85 Yes, they are.

[RaisinCain1]

Sounds EXACTLY like the guy from the Dell call.

[mrshackztor]

"Someone to come and clean this mess up and bring me a new computer and printer, and someone to calm me down"

Are you fucking FIVE?! YOU did it, you crazy fuck!! YOU have to fix it!! Obviously mentally unstable...needs to be in a damn straight jacket.

[mrshackztor]

Omg this guy is fucking psycho!! Damn people just let their anger take control of them too much....this is so messed up. I want to cry thinking about that poor kid. And then they're laughing about it....my god.

[MrSunilnayak]

@weediman--i work for hp printers too...i m from india....i completely agree upon u.....

[MrSunilnayak]

@MrSunilnayak i was also working for HP printers..... these americans post only obsolete printers where they demand free support which is not possible

[MrSunilnayak]

if ur product not under warranty....then beleive me we cant provide any free technical support.....yes we have some paid support options..and if you are interested to pay we will definitely go ahead and resolve the issue for u sir....there's no reason breaking the computer......you have to cooperative with us......can u post some call recordings where ur printer or computer is under warranty and we have provided u a bad tech support????....plz show us then

[Weedman4201985]

@MrSunilnayak

Well said...you speak as if you work for HP...I know exactly how you feel. I work for them also, but i am a tech rep for printers, and no you never see/hear the good ones, Only the bad.

[curtisls87]

up for three days - most likely a crankster

[tzDub92]

that man deserves a raise.

[nbrikha]

I just put a new adobe in there? Are you kidding me?

[IndianaJesusfreak]

Can you say, "Meth head"?

[eugenicscop]

if hp stop making crap, this probably wont happen. the only fault this customer committed is buying hp. as long as there are stupid people out there, hp will not be going out of business.

[iKyleInk]

@eugenicscop, Yeah I dont think so, HP do make quality products, this guy is just an idiot and takes it to a extreme that is just unbelievable. Put it this way, if you were a company and you made 5000 units of the same product there's bound to be a percentage of those units that are faulty or flawed in some way. Every single company that makes computer/tech hardware has warranty programs in place to cover this sort of fall out... And its probably not a hardware issue, Its probably Windows...

[ihavederphands]

@iKyleInk feeding a troll good sir, logic wont work

[eugenicscop]

@iKyleInk i can assure you that it is hardware. i used to have a few hp printers and laptops. they all died within 18 months. i had one as early as 6 months. i thought i would be ok cause i purchased 2 year extended warranty an all of them. when i called to rma, they won't even speak with me and told me warranty expired. now i only buy toshiba, lenovo, asus, canon and even acer has much better reliability.

[7the7Seven7]

But did you hear about Blue Zoltan getting fired?

[liquidoxygen0]

I've been trying to get a job in technical support, and if I was that operator, I would have put him on hold and immediately called the police. This is without a doubt the most psychotic caller I have ever seen in all of my years, and throughout the duration of this video I really felt sorry for that helpdesk operator. He must have been thinking the same thing I was the whole time.

It wouldn't surprise me if he needed counselling after that.

[dwmcclure84]

holly shit...I think I would of called CPS. That poor kid. Its like the eminem song Stan....

[gangster664]

shit was getting scary hes like

`theres glass every where... theres glass everywhere.. i always wondered`-- gets interupted

[Spawnisntdead]

Hi i'm french and i didn't understand nothing can someone tell me what happened exactly please ?

[terrask]

@Spawnisntdead Un idiot apelle chez HP en pensant se faire envoyer par la poste une imprimante de remplacement. Le problème c'est qu'il a essayé au préalable de réparer son imprimante à grand coups de masse... Le pauvre technicien au bout du fil essaie tant bien que mal de lui expliquer mais on s'entend que c'est un américain de la pire espèce...

[Spawnisntdead]

@terrask haha d'accord merci ;)

[tacion76]

..well..being a tech support for quite sometime now for 2 computer company's..and an isp..this do happen..what people should know is that..when buy a computer/any electronic gadget..it has a limited warranty..so you either get an extended warranty to cover it, just in case anything happens to it..but it doesnt have to be an "accident" that you did to it..so learn to take care of your equipment..cause if you break it..you buy it..no acts of God covers your ass on such cases..

[vangstaz]

Wow, ignorant and selfish people, including adults. This is why the world is gonna end.

[HaloSpartanG13]

@zilgrerem Are You?

[KL253]

God this is too sad to even listen too. Brings back bad memories...

[starlight2009xxx]

@KL253 it makes me sad to hear that. {hugs}

[MondoMiniman]

Hammer+Computer=:)

[HaloSpartanG13]

Is the dad smashing it on marajuana?

[terrask]

Bummer he's not allowed to hang up on a call. Poor guy...

[MondoMiniman]

@terrask i think if only they start threatening?

[vio2112]

@terrask I work in tech support( for a different company mind you) and yes, I truly feel for this agent. Unless the idiot customer is cursing and threatening you, you can't hang up. It's pretty sad what people are allowed to get away with on these calls. I've never had anyone quite this psychotic, but I constantly get the idiots who think their product is warrantied forever at no additional charge.

[terrask]

@vio2112 Yeah I know, I worked in security for several years in a combo skyscraper/shopping mall and I remember coming back home some nights thinking ''why do I put up with so much idiots''. Anyway...

[TheWanderingAngel]

I would have been on the phone to the police. Guy with hammer, kid screaming in background - get...the kid...out!

[vertigoelectric]

I know people can be really crazy, but is there any proof we can find that this is real? I mean, I really want to believe it's real because it's funny, but... I don't think it is.

[khendri3]

@vertigoelectric my dad used t o be like this when he drank alot. it's not that unbelievable

[ArchytectureOG]

He sounds drunk kinda, slurs some of his words...

[diasent]

I had an HP tech support tell me that I had to get a usb 2.0 to usb 2.0 which needed an a-b

[asdfyoh1]

WAHAHAHAHAH STUPID CUSTOMER ;p

[TampaTrainer58]

Anyone have the Best Buy security video from when he tried to return it? :p

[MrTonto08]

the tech support guy is a filipino! lol. i can tell by his accent and he's like reading a script

[brosilgol]

"I've always wondered what was inside of these things... Have you ever wondered what's inside?" WOW........

[CillersFan]

I always thought it would be nice to be a help desk guy, but now I think I will stick to online forums XD

[pocketpython]

@CillersFan I've worked Tech support, I still have nightmares. YOU WEREN'T THERE MAN, YOU WEREN'T THERE!

The wife is really NOT helping.

[B1kMagik]

a good reason not to have kids

[Despina838]

I just feel sorry for that child.