How to Be a Good Waiter : How to Handle Customer Complaints

[ahyeaman]

about as genuine as an Irish bar in south florida

[TAJIKROCKS]

I wanted longer videoooo:((( 

[Frozencurrent]

Lol! if only customers were that nice, some are, but there are a lot that are like "I'VE BEEN WAITING ALREADY FOR THIS BURGER I WANT IT NOW!"

[lordstat]

it's a shame to think you need to be a good waiter to serve some fucking burger with frie.

any way this girl should do an other kind of job

[hollingsworthbryan]

ill go head and go head and have the chef.. haha

[carlosmagnomendoza]

hermosaaaaaaaaaaaaaaaaaaaaaaaa­aa

[godwithin060988]

"we get you a brand new one in JUST A MINUTE"

I didn't know burgers can be made medium well in JUST A MINUTE.

Lying might get you away but EXTREME lying is just gonna fuck up everything, she should have said "in a few minutes", this way in case it takes a little longer she can go back and say "just one more minute".

To say "a minute" right off the bat is going to get them even more.

This is why you see mostly GUYS working in high end Restaurants, and also because woman are way to emotional.

[brightgreenbies]

She sucks. You need to say, "We will get this fixed right away and our mistake will become first priority to the kitchen. This mistake should be fixed in about __ minutes and my supervisor will be waiting to personally deliver your new meal." Also, dump the burger in the dish pit and bring the fries back - this is what he "wants while waiting." Then he'll get a whole set of fresh fries with the re-cook, and while eating the other fries he won't even notice if __ minutes passed.

[234566tgvb]

That's very well when your dealing with rational people, who just want the problem sorted out. But how do you deal with someone who want's blood, because they are not happy with something small, even that you offered to sort it out for them, or your stuck between company policy and what the customer wants; and if you give what the custome want's, you'll be in the management office the next day ? Or they eat the meal up completely, 2hours later and they won't pay, because a chip was wrong. D:.

[mrcaopi]

What the hell!? She just made a MASSIVE mistake at 0:58... "Is there anything I can get you while you wait". She hasn't told him whether the "anything" is free or not, so essentially he's going to be very pissed off if he's misled and ends up paying for "anything."

[Shoregrey]

@mrcaopi Only a dumbass would assume anything is free without actually asking. NEXT!

[mrcaopi]

@Shoregrey You'd be surprised. I got experience. People think that while they wait for the food they're going to order (and pay for) that anything else you offer will be free as you've offered to "get them" it. Next?

[ILLESTwhiteNI66A911]

very hot

[thtktgrl]

That was the perfect way of dealing with a complaint!

[waweshwho]

her info ain't applicable.....???????

[cinemaker006]

"I'll go ahead and go ahead...?" Fake, rehearsed, and nervous. 3 ingredients for a bad waitress.

[john422401]

Instead of all these "How to be a good Waiter" videos, how about some "How to be a good Customer" videos.

[Pelupuy]

the real customer ....not so easy like this...you will come to know when you work as waiter

[mindfreak885]

i could never be that perky.....never

[Speedeefeet]

This bitch is FAKE. Customers do not like fake, they like someone who is genuine or at least comes off that way. Everything she says sounds canned and rehearsed...

[hodgrix]

totally. what she is saying sounds nice but by the way she says it u can just tell she is a complete bitch!

[ntheg]

Her voice is way too fake. she doesnt look like she gives a shit about how im feeling, or how i enjoyed my food. New waitress, please!

[Mr101tech]

@Speedeefeet oh please, she's waitress trying to resolve an issue. It's not a motion picture where she has to fit the part and could with an award for best performance or something. And I suggest you learn some manners when calling someone a "bitch," bitch.

[chell11]

She would be great working in a Furniture Store seein tho she knows so much about Tables

[JohnnyKennedy93]

haha

[circuitboy07]

hello people i just to shared some experiences with you about been a server well i have been a server for ten years and still dont know how some people can act like that at a restaurant i mean if you ordered something and you dont like it just get something else and stop been so rude to servers and the worst thing is that sometimes they blame it on you and at the end they dont leave any tip that really piss me off

[memphetic]

I don't know why you are neg repping this guy... yea, he's arrogant, but it's true. If put into that position, I would offer to bring back the fries on a separate plate so that they have something to eat while they wait the ~10 minutes for a medium well burger to be prepared.

[JJ2955]

When you're complaining about your food or service, remember those who are dying each day without such a luxury. Selfish and egotistical people make me projectile vomit.

[Stuna2150]

i agree with you .. but only half way .. if your complaining on somehting you can deal with like oh idk .. something insagnificant then yes your rite but if if complain about something that is bad for your health like me i cant have mayo and i cant have shrimp .. then there is nothing wrong with that since you cant eat it .. but i agree with you

[HilaryHaylieRocks08]

Ur cute!

[skuter07]

Jesus Christ..spring131 you need some pot to chill out

[Lestat11331]

Oh, so you had a bad experience at Denny's (got a raise huh?)

Listen. I am a sommelier at a prestigious restaurant. On the menu we do have a Kobe burger for the bar crowd. If someone were to complain about their burger you had better believe my service staff is to take the plate back and bring back a new burger and a side of FRESH NEW FRIES!

If the patron ordered Hash Browns, Baked Potato, Potato Lyonnaise, Pilaf, etc...these would all be prepared fresh and new.

[Lestat11331]

So while they haven't eaten the fries because they didn't want the burger, the fries have now gotten cold.

yet you think you're doing a great thing and leaving the cold fries for the patron?

Take the whole plate, make a fresh burger AND fresh fries and have a manager bring the new order.

Fuck off Springs. You don't know shit!

[Semproniorhs]

I really hate people when they say "oh don't think about the tip". Yeah if you were the waiter you will probably understand. We get paid like 3 dollars an hour, and the rest depends on tips. Serving custumers to your best when they are been a*******. 3 Out of 5 Customers are rude and those 3 spend 10 dollars but oh yes they demand excellent service while they try to step on you, and try to make you feel miserable the same way as them!

[SuperBladez]

I would of told the customer to go fuck themselves and can go shove there lousy tip and go suck on donkey kongs cock,... well most of that anyway XD

[Ismith91]

Springs Your a bitch, she did well... Why is it always me me me... STFU.