I know feeling start in oct first bill was $420.00 each month sum get wrost only post be $ 164 a month having seen that yet this it was 378.00 why so much sprint told was new chargers now so sprint suck going to new company without high bills .
I have had my phone replaced 5 times in a 6 month period of time driving 30 miles to the nearest store each way. after the 5th time of replacing the same crappy phone I learned that all the phones were what they called"REFURBISHED" It was at that point I got extremely upset and told him that I suspect the first "new phone" was also "REFURBISHED" at that point the customer service rep just laughed and said all companies do this practice. HE DIDNT DENEY IT!
@greetingsearthlings1 (continued) After spending 3 hours on the phone with customer service reps and getting transferred around a million times they agreed to give me two months of service free. I got a bill today for charging me for two months worth of service and a thank you letter for enrolling in total equipment protection something that I did not ask for and it will coast me an additional 7 bucks a month!
@greetingsearthlings1 (continued again)another time sprint charged our account double because he was a few states away doing military training and we were talking to one another even though we have FREE MINUTE TO MINUTES and are on the same account. The total was around 500 bucks. after spending 4 hours on the phone being transferred numerous times they concluded that they would not drop the charges until I threatened to terminate my contract. SPRINT= LIARS, THAT WASTE YOUR TIME AND MONEY!!!
everything you said in this video basically happened to me too. i hate sprint with a passion. i got 5 replacements on one phone that i had for a year. 5 replacements in one year should not happen. if it does, they should be more helpful about it. their customer service sucks. so glad im done with them.
YOu lasted 4 months ? LMAO I switched to sprint nextel and went back to my old carrier 6 days later. It was a total 6 day fucken nightmare. One dropped call after another , having to walk around the house from room to room to get a signal so I could send or reply to a text. When you call their customer service they act like your bothering them. I only used their service for 6 days and after 6 months they're still saying I owe them $137.00 , I told them if you think it's worth it sue me
I am going through a similiar experience with Sprint/Nextel that began in 2009 and is continuing presently 2010. I contacted FCC and Consumer Protection in Montgomery County, MD and am still awaiting a response. This is one of the worst of the worst cell phone services, dropped calls, broken promises, padding bill, battery not staying charged and games they play the list goes on and on. I understand your frustrations and Sprint/Nextel seems to care less.
Wow ok, so your mad cause you payment was returned. Explaintion- you had no money in the BANK and it was RETURNED. Second and only other issue- you returned a phone after 30 days. Your contract is valid after 30 days and is subjected to a ETF charge. Read your contract before signing, its your fault that you didnt. And those re the only reason you can say they suck? Wow horrible vid i must say thinks for wasting the last 3:02 of my life!
That's because your credit/debit card payment FAILED dumbass, check your expiration date dork!! Sending your phone back after the buyers remorse period would charge you an early termination fee because you broke contract, I'm sure you totally understand what a breech of contract is lady! Obviously you must because you were brilliant enough to figure out how to work your webcam!!
I really understand your situation... i recently ported my phone number over to Sprint and established a new line with them. I am really having a great deal of trouble dealing with them... but I must say that people were responsive when they saw that I would not back down and that I was correct about my concerns. I am in a wait and see mode about how this goes but I am willing to give them a real chance even though they have blown the first impression.
so.........they hit you with valid charges, wouldn't let you return a phone past their 30-day return policy, you wouldn't pay your bill, so now they won't accept your auto-payment? um, i think that's called life...
i totally agree with you! 100%! Imagine i have been with sprint for 8 years and im not happy. we went to cancel the contract after 13 days and they didnt let us leave. every month we call and try to get out of their stupid contract and they lock us to it. this month they charged us 1000 for text messaging we have never done because we dont know how. i spent 8 hours on the phone with them last month and im sick and tired. today im paying the 200 bucks and getting my family 4 iphones from at&t!!!!
When you returned a phone that is not working sprint is not charging you for that OK, is just that the credit takes 3 billing cycles to enter. We cant make magic! is not like a costumer calls and said ok i send the phone remove the charges and the care representive could said ok no problem! we also are sending you a blackberry for free!
i hate sprint. my sister n nephew had them and they said my nephew ran up a 500.00 bill in 1 month. wtf! thats why i have att they are kool but my mom bill over a 1000 because a overdue bill and late charges. this was 4 yrs ago. i wish we can fix it.
Then again, Sprint has been firing all the dumb reps. Sprint has a dedicated location that monitor 80% of the calls and will get in our ass if we do not provide Customer care. I do care for my customers and in my opinion, Sprint Is not as bad as some people say it is. Most cases are cause because of bad reps which have probably lost there jobs by now or people that just dont like paying there bill until they get restricted and pretend that they are the innocent ones.
u so damn stupid the treo wont work on the second line because its on the 1st line you need 2 phones dumb ass!!!you just stupid pay yo bills lol....just leave you dont need a phone just use smoke signals or a bird and tie a note to its leg lol find somethin better to do
You were charged a 200 dollar cancellation fee because you signed a 2 year contract for the second line. You cancelled before the 2 years so you were charged the 200 bucks for early termination, which was in the contract that you signed. so if I go sign a contract with any company or individual and default on it, I shouldn't be held accountable for it? that makes no sence. they were well within their rights to charge you that fee just as you were well within you rights to enter into a contract.
lol...be honest girl...you know you mad kuz you just didn't pay you bill....plus...no one cares! I have Sprint I have a great plan..love my phone..and my world is full of joy...ha ha!
Your a moron cause i have a centro palm and it is awseome (well it only works with u if u like txting) but if ur a talker than sprint is soooooooooooooooooooooooooooooo not for u
Yes, I agree if you are with Sprint and you are using their CDMA service...SWITCH THE FUCK TO VERIZON, THEY RULE! However, if you are with Sprint and you're using their iDEN service (walkie-talkie) DON'T SWITCH! Sprint/Nextel's iDEN is the best in town because it has its own network (iDEN) unlike Verizon and AT&T's push-to-talk which uses the same CDMA (Verizon) and GSM (AT&T) networks as their voice & data users.
YES Sprint DOES suck, but they don't suck as a whole. Their CDMA service sucks, which, essentially is Sprint. Their iDEN service is the best around, which, essentially is Nextel. I agree the new merged company was a bad idea, but Nextel and Sprint still operate seprately so you have to focus your hatred towards the CDMA division of Sprint/Nextel, not the iDEN part because Nextel mastered that waaaay before they were bought out by Sprint....
i hate Sprint, i have the LG MUZIQ phone, I hate it. I never have service in my own house! me and all my family HATE sprint we are all switch to verizon, im getting the EnV2! cant wait, I agree Sprint sucks, switch to verizon.
Yeah I'm having crazy trouble with Sprint. My sister thank god, is getting a job at T-Mobile because beforehand some time ago, and she had no problems with T-Mobile. With Sprint I can never get service in my own HOUSE. It's ridiculous.
I had sprint once and I switched to at&t because my sprint phone was horrible! I got no service I couldn't understand anything people were saying on the phone and at&t is amazing! I would switch to at&t because it is so clear and fast and everything works and plus the costermer survice people know what they are talking about! If I were you I would ether swithc to verizon or at&t! Good luck getting a new phone!
i hate sprint i gave them a 300 deposit and they said when i the first bill they would send it back and now that im going to cancel it im going to tell them to use my deposit for the cancellation fee and i will pay the last bill and BYE BYE SPRINT !!! VERIZON HERE I COME :)
I have a razr v3m which is a horrible phone that decides to not work. I went to the sprint store to say that it doesnt work and i would have to pay $55.00 to get a new razr v3m, which i do not want because im done with this phone i want a new one. They checked it out and said basically that sprints service is bad its not the phone that is bad. I have to wait 3 months to get a new phone other wise i have to pay the full price for a phone, which is around $300 or $400. SPRINT SUCKS!!!!!
You have no problem if you get pay as you go. you dont have to deal with the company as much. and the service on the fone is good. I have never been anywhere i dont get service, unless i am under ground or in thick walls. Boost pay as you go is where it's at.
ummm, no... the reason that your payment was sent back to the bank is because you didnt have the funds... you really think that sprint would go thru the hassle of sending your payment back just to charge you a late fee ($5) ??? that does not make any sense, and umm, yeah, if you open a new line and then decide you dont want it outside the 30 days, you pay an ETF.. you should take some time and read your contract. i have had sprint for 5 yrs and they are great! it sux that people like this exist
Don't worry though lady. You'll get the last laugh. Sprint lost over a million customers last year because of their horrible customer service. Give it 5 more years and they won't even exist.
Worst company in the business lady. Sorry you had to experience it. Almost everyone i know that had dealt with Sprint even before the merger has been screwed.
its very simple, you sign a contract for 2 years you have 30 days to decide to stay with sprint once you sign up after the 30 days you should pay your bill on time, and if you cancel the service within the 2 years you will be charged for 200. so shut up already and read the contract before you sign it!!!
You know what Campus Connect is? Sprint has a literal monopoly on students at Montclair State- we are all forced to use Sprint. So... no, Sprint is not a nice, honest company. Also, to the comment below- most "dumbass americans" can spell better than you.
LMAO. weLL if sprint sucks then why you guys kept on asking for payment arrangements? .. LOL. cant pay your bills huh? .. dumbass americans cnt even understand their charges .. whahaha .. they need to talk to customer service to have the charges explained. CANT READ iT??? .. LOL. pitty you sprint customers. :D
You switched to sprint becuase you have no money and sprint has the cheapest plans out. Only nextel(iden) not sprint(cdma) offer two lines on one phone you can't return a 2nd line if it's not compatible on your phone, the system won't even let you put it in. You don't sound like you know what you're talking about.
Sprint is the worst. Their customer service sucks. I hate to have to go to their store. The employees are rude and they are very frustrating. It is the worst cell phone company. They are terrible.
I understand your frustration. I have several bad experiences I have been trying to get a person to answer a simple question about why they sent my new phone without the mail-in rebate and charges. I am actually scared to start this phone up because I have not proof of the things we discussed over the phone. I had to call 4 times and was hung up on twice and put through to a voice mail once. I have 3 children and have been dealing with this for over an hour. This is very upsetting.
I've had sprint for about six or more months and I NEVER go over my minutes. I have unlimited text and I mainly use my phone after 7. I don't get on the internet with my blackberry pearl because I removed the blackberry pack which included internet. My bill should have been only $49, but they charged me an extra $75 for "data". How can I be charged for data usage if I never send/receive pictures or go online? My bill has NEVER been 49 dollars BECAUSE of little "hidden" charges. WTF
well i have had sprint for 4 years now. and had nextel befor they merged. and i have NEVER had any problems. pay my bill via phone when i get it in the mail on the same day. i have the ic902 power source phone with the talk/message/direct connect plan with 450 min. i love their coverage and there service here anyways at the store down the road is great. i didnt even have a protective plan and they hooked me up when i killed my old i880
sprint sucks. verison sucks. at&t sucks. all phone company sucks. the bottomline here is that we cant please all people. some are happy with sprint while others are not. btw, im an ex sprint/nextel cutomer care specialist. and i have made thousands of sprint cutomers happy :)
your right sprint do suck. I have A ic402 hybrid.The ringtones sounds like shit.I don't know why nextel went with sprint. I'm canceling my contract and getting A boost phone!
that very true i have same problem here they are all scam people that how they make money i call Sydney and other part of world and also in usa people cant hear me clear they say your voice come to low they didnt fix it any thing they just wana make money phone worth 10 dollar they cell youfor 300 dollar these phone have no value cause every one drop phone
I'm totally with you on this. I used to be a Sprint Customer up untill last year, only got over charges and rude CS reps. I got an iPhone now with AT&T and am very happy. Thank you for your Video & do yourself a favor and leave Sprint! BTW you seem very nice.
okay, well first, how long did you have the second line before you cancelled it? because you have a 30 day trial period, after that, there would be and ETF (Early Termination Fee). if it was before 30 days, it would have been a glitch. as for your payments, it sounds like you are doing check over phone? whether it is that or your bank card, there sometimes are errors in the system that cannot be explained, but in the case you are describing, we are suppossed to waive late charges.
Now Sprint has merged with Clearwire. Clearwire is a shit service. Now with Sprint they will be a BIGGER shit service. Clearwire doesn't work and if you make it past the 7 day trial period and then try to cancel, you will be charged an early termination fee. They both suck
READ BELOW.. Yes! they said my order had been already shipped (I placed it just about half an hour earlier) And it couldn't be cancelled. So I had to get the package and return it, the package took like 1 1/2 weeks and I had to call to get a shipping label since I couldn't refuse it and they held me for about 3 hours on the phone. I finally got the other phone and got it activated but they still haven't refunded my credit card. IT'S A PAIN!!!!!
READ BELOW FIRST... anyway, since they took so long I bought a sprint phone of ebay, when I tried to activate it, it obviously was impossible from the "easy online feature" I had to call and they said that my account was in the old system and I had to call in 2 hours, then they said, 2 days. I returned the phone and bought one from them, and the ebay seller said he was going to do a replacement and since it was cheaper I called sprint and cancelled the order but you know what they did??
Sprint DOES SUCK, I can tell from experience it is the must frustrating thing to call costumer service. It all started when I wanted to buy a new phone, and they had one as a "web special" but for some reason I could not do it online. I spent days trying to but it was impossible. Called costumer services hundreds of times and they did nothing. Finally they decided to help me getting me the phone through the phone with the web special.......
Your an idot,first and for most. Second she's trying to be nice and state a problem she is having
Seeing as though I worked for sprint for yrs and recently left the job I belive that qualify's me to make the statments here now.
1: Sprint will Rip you off period... Ive watched Abuse too the highest degree take place. When you can open somones account at random and add things that pay you 30% and make thousands doing it belive me its abuse.
"...peolple like you fucking blackiegirl are soo stupids...read a commitment...hamburguer mouth"
Now I have seen some illiteracy in my day, but THIS takes the cake. I'M the stupid one, but you can't even spell "stupid?" And, I am sure you could have come up with better racial epithets than "blackiegirl" and "hamburger mouth" (yes, that's how you spell hamburger.) I fear, however, that you didn't know how to spell nigger or coon (here they are all spelled out for you).
I work for sprint cust. care, and that crazy sucks that you went through that! i sound like a robot, but sorry to hear that! i would be pissed too! if you are still w/ sprint and you have these problems, call us again, because we will help out! we are all about issue resolution! (sounds lame i know, thats what i go through everyday!) and who ever made that stupid racial comments is an ass hole! doesnt matter what colour she is, she is having an issue and venting, if you dont like it, dont listen
thats true xD you have only 0 days for non charge the 200 ds of cancelation
i work at sprint custoermserv and you dont hae any idea what yo said in the video
firstable i reccomend to you to read the bill and the contract and dont only sign and then call *2 for pist agents off read yur bills an the conditions of then contract stupid
i forgot to tell you, when you add a second line on the account and cancel it for any reason before 30 days there are a early termination fee of $200 i know there is much money but when you open a second line you make an agrement and you have to respect it, anyway if you need another service you can call to cust care *2 or 1 888 211 4727 and ask for a supervisor but you have to ask for it 2 times at the second time there are going to transfer you to the supervisors line.
let me to recommend something to the sprint users, believe me if you use accidently the data services without a unlimited data plan or download stuff from sprint store, all are charged. Almost all the customers said that they never used it but is not true. The issues with the bills and additional charges are because the user doesn´t know how use the service, please make us a favor. always request your additional services blocked to prevent this kind of issues. we are to serve you. by sprint rep
The very first cell phone company I delt with was Sprint which was about 4 years ago. After getting bent over the table by them several times during the first three months of service I decided to go on the "vacation plan" until my contract expired at which point in time I terminated my service with Sprint. I now use Verizon and although it is slightly more money than Sprint/Nextel I have no complaints.
I am sure this happens to many customers. My experience with a phone company that seemed like "a good deal" turned into almost a year of me trying to get off their mailings after I ended my contract with them. Pertaining to Plumpdn's video conveying her frustrations dealing with THIS company? I totally got it. And she was alot more polite than I would have been.
is it's sprint fault you didn't read or research before you decided- its like saying to the lady in the store - do I look fat in these pants - if you asking the answer is YES - ITS THEIR JOB!!! get a life - stop making excuses for you mistakes and start taking ownership for your issues
Haha I'm a call-center agent for sprint-nextel and i feel bad for our customers. I hate sprint with a passion, probably more than our customers do. I feel your pain.
You obviously don't take pride in what you do and need to quit your job before you get fired. You've probably already been fired- This is why Sprint is hurting, people like YOU!
Verizon wireless #1 you get what you pay for baby.Dont be cheap VZW is the Mercedes of the cell industry why pay for some shit that dont work!!! Maybe you will learn a lesson . You better port back over to VZW!!
I own 2 Benz's, my own profitable company and I would NEVER go a day running my business without Sprint/Nextel. Sprint saved me over $15,000/year because of their fleet management and GPS solutions (Verizon has close to none by the way). I'll keep riding my benz's, you stick with Verizon- I'm glad you're happy! Sprint is how local and federal agencies get business done as well as most fortune 500 companies. I'll NEVER leave them!
I have been with Sprint close to 10 years. Yes, I have had my issues but that is common today. Sprint has gone out of it's way to assist my needs when requested if it on the phone, email, live chat and in the stores. No one is perfect and Sprint is going through a growing pain. Hesse brings experience and hopefully enough patience to work the 3rd Largest in the US to AT&T and Verizon status once again.
You're retarded, I've been with Sprint/Nextel for 8 years and never had a single problem. Sprint/Nextel is the choice of the people who protect you, remember that... Dumbass
Try the police department, the fire department, abulances, the federal government, and basically all local and federal government organizations use Sprint/Nextel. Not to mention, Sprint is the choice of most the fortune 500 companies. Why? Because they're reliable. Every wireless company has their issues, they are very complex. It's unfair you take a few issues and turn them into this. You still have them don't you??? ;)
I was paying Sprint for $95 per month for total 7 months coz' I'm tired of calling the shitty employees everyday that wouldn't do anything to assist you and not to let them hurt my credit. I was forced to use T-Mobile paid phone since then. Some employees are extremely rude, and brushed you off without even trying to listen (you can tell from their voice tones). Again, think twice before signing up with Sprint. Bad company.
Sprint sucks big time! My phone died 7 months before the contractended. I had paid the insurance since the 3rd contract started. However,whenI called upthe customer service guess what they said? "Sorry, you have to pay $150 to geta new phone since your current phone is no longer offered and you have to extend your contract foranother 2 years fora new phone". WT hell? Thisgoing on back and forth,with rude employees, managers), to cut story short, I ended paying $95 amonth tosprint until it ended.
if u really want to know where is costumer cARE and the people who talk to you when u dial *2 look on youtube MERKAFON- by the way you r the tipical client that dont let xplain cause theres no errors the charge always right check your bill bitch. thats way any body likes u jejeje
Thank you for posting this. They have done the same to me, the scam with me is 'just send the minimum payment, we're giving you a credit, it hasn't showed up yet' and $100 in late charges later it's 'credit? no we aren't giving you a credit, pay up!' And it takes $100 of your time every time you call customer service!
that's why u moron!...if you have money and u can afford to pay whatever they gonna charge u...u won't have to call customer service and get complaints.
Sprint is pulling the same scheme of selling their business programs to retailers. They solicit retailers to resell their services and products but doesn't deliver their end of services. For example, they don't pay commission but, goes far out of line in collecting their payments. False representations.
I always advise sprint users to be VERY familiar with their services. For example, almost all of the Sprint phones are internet capable and without an unlimited internet access (PowerVision), casual data charges apply. Same thing goes for sms (text messaging). Another example in the unlimited nigghts ang weekeds, they dont work while you're in roaming. I do advise customers to browse through their bill carefully especially on the extra charges.
you can actually have your bill automatically paid using your credit card. you can do this with a customer service rep or do it online at the sprint/nextel website. just remember that autopayments shall be charged against your credit card on the due date of the bill. For accounts with spending limits, please keep your running balance (billed balance plus all charges incurred in the current billing cycle)below the designated ASL.
thats the joy of having cdma, i have no problem with nextel and thonly reason i deal with the cdma company is because they own nextel. sprint has always been that way. get a nextel and fuck verizon
lol takeing money out of ur bank and sending it back, they dont do that silly, in-order for them to send money back to ur bank u have to fill out an affidavit, u probly just poor and didnt get ur family allowance until after ur bill due date.
This woman is SO DUMB...you think call forwarding is free? You got charged $200 termination fee cause you ended contract when you bought the 2nd line. Wow I'm glad you're pissed cause you deserve it skeet bitch
once again you ugly ass is boring...you jus mad kuz you kaint do it like me....you up on her talkin bout a stupid ass phone company....lame ass bitch....comin to mii page bringin all that negativity....soo i'm bring it bakk yo way
I know you posted this video a long time ago and you no longer have your second line w/ Sprint but could you explain a little more what you were going through and what you were trying to do exactly? Also, what Treo model do you have?
I have a Treo 700W. I set up the second line so I could have a smaller phone for when I go biking or don't really need e-mail. I was told that my Treo could be used as a primary line and the second would be a family plan line. No such thing. Treo doesn't work with regular phone as family line. Must be separate. Customer service lied.
Are you trying to forward calls from one line to the other? I'm still very confused as to what your situation is. I don't work in Customer Service, lol.
Do you have Sprint? Why would I forward calls? It's the billing that doesn't work. You are charged for 2 separate lines (over %150.00 rather than a family plan if you have a Treo.
Per Employee Solutions, there is no reason why having a Treo would interfere with setting up a family account. I wish I would have contacted you earlier, I might have been able to help out more. If you make a try for it again, be sure to contact me... I'll make sure it works, lol. =) Bye for now.
I am glad that you too are satisfied with your service. Make sure you check your bills for any hidden charges. If everything is great, more power to you.
I know feeling start in oct first bill was $420.00 each month sum get wrost only post be $ 164 a month having seen that yet this it was 378.00 why so much sprint told was new chargers now so sprint suck going to new company without high bills .
williamshepard73 7 months ago
I am sorry you had a hard time with Sprint , but now they have gotten alot better, so try sprint again.
p0ptarts2 9 months ago
Try Sprint again ! They have gotten alot better now .
p0ptarts2 9 months ago
OMG SPRINT IS THE WORST COMPANY EVER!!!
I have had my phone replaced 5 times in a 6 month period of time driving 30 miles to the nearest store each way. after the 5th time of replacing the same crappy phone I learned that all the phones were what they called"REFURBISHED" It was at that point I got extremely upset and told him that I suspect the first "new phone" was also "REFURBISHED" at that point the customer service rep just laughed and said all companies do this practice. HE DIDNT DENEY IT!
greetingsearthlings1 11 months ago
@greetingsearthlings1 (continued) After spending 3 hours on the phone with customer service reps and getting transferred around a million times they agreed to give me two months of service free. I got a bill today for charging me for two months worth of service and a thank you letter for enrolling in total equipment protection something that I did not ask for and it will coast me an additional 7 bucks a month!
greetingsearthlings1 11 months ago
@greetingsearthlings1 (continued again)another time sprint charged our account double because he was a few states away doing military training and we were talking to one another even though we have FREE MINUTE TO MINUTES and are on the same account. The total was around 500 bucks. after spending 4 hours on the phone being transferred numerous times they concluded that they would not drop the charges until I threatened to terminate my contract. SPRINT= LIARS, THAT WASTE YOUR TIME AND MONEY!!!
greetingsearthlings1 11 months ago
everything you said in this video basically happened to me too. i hate sprint with a passion. i got 5 replacements on one phone that i had for a year. 5 replacements in one year should not happen. if it does, they should be more helpful about it. their customer service sucks. so glad im done with them.
megan010492 1 year ago
YOu lasted 4 months ? LMAO I switched to sprint nextel and went back to my old carrier 6 days later. It was a total 6 day fucken nightmare. One dropped call after another , having to walk around the house from room to room to get a signal so I could send or reply to a text. When you call their customer service they act like your bothering them. I only used their service for 6 days and after 6 months they're still saying I owe them $137.00 , I told them if you think it's worth it sue me
Taz0161 1 year ago
Get Verizon or AT&T.
rlmotionpictures 1 year ago
Hello I have the same problems. I have a website that has all the phone numbers you need to contact the corp office.
PorscheGTS 1 year ago
Just get a prepaid no contact phone. So much better.
Avatarblackwolf 1 year ago
this is what happens when you live in the hood....
dynastyisp 1 year ago
talk about being a nigger...
jon570 1 year ago
I have the Blackberry from Boost Mobile, it runs on Sprints's CDMA network, no problems.
Avatarblackwolf 1 year ago
I am going through a similiar experience with Sprint/Nextel that began in 2009 and is continuing presently 2010. I contacted FCC and Consumer Protection in Montgomery County, MD and am still awaiting a response. This is one of the worst of the worst cell phone services, dropped calls, broken promises, padding bill, battery not staying charged and games they play the list goes on and on. I understand your frustrations and Sprint/Nextel seems to care less.
tar322 2 years ago
well why the fuck do you call customer service!!!!! go to a fucking sprint store, you people trust to much on customer serivice, i
ssmcruz 2 years ago
Wow ok, so your mad cause you payment was returned. Explaintion- you had no money in the BANK and it was RETURNED. Second and only other issue- you returned a phone after 30 days. Your contract is valid after 30 days and is subjected to a ETF charge. Read your contract before signing, its your fault that you didnt. And those re the only reason you can say they suck? Wow horrible vid i must say thinks for wasting the last 3:02 of my life!
Haloman187 2 years ago
That's because your credit/debit card payment FAILED dumbass, check your expiration date dork!! Sending your phone back after the buyers remorse period would charge you an early termination fee because you broke contract, I'm sure you totally understand what a breech of contract is lady! Obviously you must because you were brilliant enough to figure out how to work your webcam!!
Shadall 2 years ago
I really understand your situation... i recently ported my phone number over to Sprint and established a new line with them. I am really having a great deal of trouble dealing with them... but I must say that people were responsive when they saw that I would not back down and that I was correct about my concerns. I am in a wait and see mode about how this goes but I am willing to give them a real chance even though they have blown the first impression.
suaveinblaque 2 years ago
45 mins HA, try 4 and a half hours!!! well ishouldn't exaggerate, it was 4 hrs and 19 mins..............
kayleighWC 2 years ago
and yeah sprint does suck u never get any reception anywhere
selfish3r1k96 2 years ago
go with att
selfish3r1k96 2 years ago
don't make one again either.
moneyshotsx 2 years ago
sprint rocks and the earings that you have has more personality that you do shut up
nitrocircus25 2 years ago
This comment has received too many negative votes show
u are such a ugly bitch/ shut up sprint rocks. ur a nigger bitch go back to nigeria
washnmcr 2 years ago
so.........they hit you with valid charges, wouldn't let you return a phone past their 30-day return policy, you wouldn't pay your bill, so now they won't accept your auto-payment? um, i think that's called life...
littlegeetz 2 years ago 5
Nokia has awful customer service! Nokia makes ugly phones. Please boycott Nokia too.
x4hup90215 2 years ago
i totally agree with you! 100%! Imagine i have been with sprint for 8 years and im not happy. we went to cancel the contract after 13 days and they didnt let us leave. every month we call and try to get out of their stupid contract and they lock us to it. this month they charged us 1000 for text messaging we have never done because we dont know how. i spent 8 hours on the phone with them last month and im sick and tired. today im paying the 200 bucks and getting my family 4 iphones from at&t!!!!
icarlyrocks5 2 years ago
all the charges that you are crying about are correct so shut up
xipemaster 2 years ago
youre an idiot who makes a video like this get a life
chaint11 2 years ago
lol you're paranoid and stupid. Maybe if you could articulate your problem like a big girl you wouldn't have this problem.
3091181 2 years ago
don't call try the new chat on their website it's faster and better
kingoflandova 2 years ago 2
When you returned a phone that is not working sprint is not charging you for that OK, is just that the credit takes 3 billing cycles to enter. We cant make magic! is not like a costumer calls and said ok i send the phone remove the charges and the care representive could said ok no problem! we also are sending you a blackberry for free!
flakara 2 years ago 4
you are so right the samething happen to me Sprint/nextel SUCKS!!!!!!
nypdcar1 3 years ago
i hate sprint. my sister n nephew had them and they said my nephew ran up a 500.00 bill in 1 month. wtf! thats why i have att they are kool but my mom bill over a 1000 because a overdue bill and late charges. this was 4 yrs ago. i wish we can fix it.
Puddn33 3 years ago
Then again, Sprint has been firing all the dumb reps. Sprint has a dedicated location that monitor 80% of the calls and will get in our ass if we do not provide Customer care. I do care for my customers and in my opinion, Sprint Is not as bad as some people say it is. Most cases are cause because of bad reps which have probably lost there jobs by now or people that just dont like paying there bill until they get restricted and pretend that they are the innocent ones.
d2output88 3 years ago
Im a customer care agent for sprint and I have to say that Sprint is a good company. I resolve 10 out of every 11 calls I receive.
d2output88 3 years ago 3
u so damn stupid the treo wont work on the second line because its on the 1st line you need 2 phones dumb ass!!!you just stupid pay yo bills lol....just leave you dont need a phone just use smoke signals or a bird and tie a note to its leg lol find somethin better to do
koleb 3 years ago
You were charged a 200 dollar cancellation fee because you signed a 2 year contract for the second line. You cancelled before the 2 years so you were charged the 200 bucks for early termination, which was in the contract that you signed. so if I go sign a contract with any company or individual and default on it, I shouldn't be held accountable for it? that makes no sence. they were well within their rights to charge you that fee just as you were well within you rights to enter into a contract.
JBSolstice 3 years ago
lol...be honest girl...you know you mad kuz you just didn't pay you bill....plus...no one cares! I have Sprint I have a great plan..love my phone..and my world is full of joy...ha ha!
RienneDeKansas 3 years ago
Your a moron cause i have a centro palm and it is awseome (well it only works with u if u like txting) but if ur a talker than sprint is soooooooooooooooooooooooooooooo not for u
SquarepantsMafia 3 years ago
so, how is she a moron?
and, how are you not, for overpaying for text service?
FYI: most people get a phone to talk.
myfingerisup 3 years ago 2
you're right she is not a moron but she sure is ugly!! XD
charliveratom 3 years ago
...continuing on my last comment...
Yes, I agree if you are with Sprint and you are using their CDMA service...SWITCH THE FUCK TO VERIZON, THEY RULE! However, if you are with Sprint and you're using their iDEN service (walkie-talkie) DON'T SWITCH! Sprint/Nextel's iDEN is the best in town because it has its own network (iDEN) unlike Verizon and AT&T's push-to-talk which uses the same CDMA (Verizon) and GSM (AT&T) networks as their voice & data users.
getleashed 3 years ago
omg no no no no all you people are wrong.
YES Sprint DOES suck, but they don't suck as a whole. Their CDMA service sucks, which, essentially is Sprint. Their iDEN service is the best around, which, essentially is Nextel. I agree the new merged company was a bad idea, but Nextel and Sprint still operate seprately so you have to focus your hatred towards the CDMA division of Sprint/Nextel, not the iDEN part because Nextel mastered that waaaay before they were bought out by Sprint....
getleashed 3 years ago
well contact your bank, to check why those paymnt revesed back. its not sprints fault if ur paymnt was reversed... come to think of it...
raygee07 3 years ago
i hate Sprint, i have the LG MUZIQ phone, I hate it. I never have service in my own house! me and all my family HATE sprint we are all switch to verizon, im getting the EnV2! cant wait, I agree Sprint sucks, switch to verizon.
AmazzzingMiiike 3 years ago
Sprint sucks, switch to verizon wireless ASAP. they are sooo much better. trust me.
AmazzzingMiiike 3 years ago
Yeah I'm having crazy trouble with Sprint. My sister thank god, is getting a job at T-Mobile because beforehand some time ago, and she had no problems with T-Mobile. With Sprint I can never get service in my own HOUSE. It's ridiculous.
kidv6661 3 years ago
How're things going now?
takethepot 3 years ago
im finna go switch to sprint
MusicMan009 3 years ago
DONT
BADRUNESCAPE13 3 years ago
I had sprint once and I switched to at&t because my sprint phone was horrible! I got no service I couldn't understand anything people were saying on the phone and at&t is amazing! I would switch to at&t because it is so clear and fast and everything works and plus the costermer survice people know what they are talking about! If I were you I would ether swithc to verizon or at&t! Good luck getting a new phone!
mileymiley800 3 years ago
i hate sprint i gave them a 300 deposit and they said when i the first bill they would send it back and now that im going to cancel it im going to tell them to use my deposit for the cancellation fee and i will pay the last bill and BYE BYE SPRINT !!! VERIZON HERE I COME :)
chutubeme 3 years ago
You're an idiot. You dont get the deposit back until your 13th invoice..
ashleygwen85 3 years ago
i canceled sprint already !! and they used my deposit for cancellation fee FUCK SPRINT !!!!! VERIZON RULES
chutubeme 3 years ago
if yu search some online articles on sprint/nextel yu will find alot of intresting shit
apparently they lost like 30 billion dollars ever since 2005 when sprint and nextel merged.
hoseh0893 3 years ago
i can help u i work at customer service jaja =)
maayeer 3 years ago
Hello,
I have a razr v3m which is a horrible phone that decides to not work. I went to the sprint store to say that it doesnt work and i would have to pay $55.00 to get a new razr v3m, which i do not want because im done with this phone i want a new one. They checked it out and said basically that sprints service is bad its not the phone that is bad. I have to wait 3 months to get a new phone other wise i have to pay the full price for a phone, which is around $300 or $400. SPRINT SUCKS!!!!!
Gatesinator 3 years ago
i would recommend at@t
chaseleclair 3 years ago
Geeeeet T-mobile people its freeeaaaakin tight!
Joker28863 3 years ago
BOOST MOBILE!
You have no problem if you get pay as you go. you dont have to deal with the company as much. and the service on the fone is good. I have never been anywhere i dont get service, unless i am under ground or in thick walls. Boost pay as you go is where it's at.
You are cute BTW.
BONDMASTER 3 years ago
uhm ... boost mobile is prepaid sprint,
lol.
jadalynch33 3 years ago 2
no, boost is prepaid nextel and virgin movile is prepaid sprint
xipemaster 2 years ago
Great video!!! I know how you feel. Sprint is very crooked.
Leslie68137 3 years ago
ummm, no... the reason that your payment was sent back to the bank is because you didnt have the funds... you really think that sprint would go thru the hassle of sending your payment back just to charge you a late fee ($5) ??? that does not make any sense, and umm, yeah, if you open a new line and then decide you dont want it outside the 30 days, you pay an ETF.. you should take some time and read your contract. i have had sprint for 5 yrs and they are great! it sux that people like this exist
rickf254 3 years ago
Don't worry though lady. You'll get the last laugh. Sprint lost over a million customers last year because of their horrible customer service. Give it 5 more years and they won't even exist.
Thrillcekr 3 years ago 3
Worst company in the business lady. Sorry you had to experience it. Almost everyone i know that had dealt with Sprint even before the merger has been screwed.
Thrillcekr 3 years ago 3
youre face its fucking ugly youre a dumb ass i hate u fatass hija d puta
merkyling 3 years ago
Sprint Sucks
att rules
anthonyzeng620 3 years ago
its very simple, you sign a contract for 2 years you have 30 days to decide to stay with sprint once you sign up after the 30 days you should pay your bill on time, and if you cancel the service within the 2 years you will be charged for 200. so shut up already and read the contract before you sign it!!!
fluidsmile1 3 years ago
you are right!
mefcarl 3 years ago
You know what Campus Connect is? Sprint has a literal monopoly on students at Montclair State- we are all forced to use Sprint. So... no, Sprint is not a nice, honest company. Also, to the comment below- most "dumbass americans" can spell better than you.
kashmir010944 3 years ago
LMAO. weLL if sprint sucks then why you guys kept on asking for payment arrangements? .. LOL. cant pay your bills huh? .. dumbass americans cnt even understand their charges .. whahaha .. they need to talk to customer service to have the charges explained. CANT READ iT??? .. LOL. pitty you sprint customers. :D
yoshitme 3 years ago
You switched to sprint becuase you have no money and sprint has the cheapest plans out. Only nextel(iden) not sprint(cdma) offer two lines on one phone you can't return a 2nd line if it's not compatible on your phone, the system won't even let you put it in. You don't sound like you know what you're talking about.
Ruckis81 3 years ago
Sprint is the worst. Their customer service sucks. I hate to have to go to their store. The employees are rude and they are very frustrating. It is the worst cell phone company. They are terrible.
msaasha 3 years ago
I understand your frustration. I have several bad experiences I have been trying to get a person to answer a simple question about why they sent my new phone without the mail-in rebate and charges. I am actually scared to start this phone up because I have not proof of the things we discussed over the phone. I had to call 4 times and was hung up on twice and put through to a voice mail once. I have 3 children and have been dealing with this for over an hour. This is very upsetting.
andikolk 3 years ago
I've had sprint for about six or more months and I NEVER go over my minutes. I have unlimited text and I mainly use my phone after 7. I don't get on the internet with my blackberry pearl because I removed the blackberry pack which included internet. My bill should have been only $49, but they charged me an extra $75 for "data". How can I be charged for data usage if I never send/receive pictures or go online? My bill has NEVER been 49 dollars BECAUSE of little "hidden" charges. WTF
CountSmackula 3 years ago
well i have had sprint for 4 years now. and had nextel befor they merged. and i have NEVER had any problems. pay my bill via phone when i get it in the mail on the same day. i have the ic902 power source phone with the talk/message/direct connect plan with 450 min. i love their coverage and there service here anyways at the store down the road is great. i didnt even have a protective plan and they hooked me up when i killed my old i880
southerndipper78 3 years ago 2
She's hot!
cubesleeper 3 years ago
sprint sucks. verison sucks. at&t sucks. all phone company sucks. the bottomline here is that we cant please all people. some are happy with sprint while others are not. btw, im an ex sprint/nextel cutomer care specialist. and i have made thousands of sprint cutomers happy :)
aidanvalin 3 years ago
Please see this video; SPRINT SUCKS ASS I WANT MY 200 BUCKS BACK
MikeDeesNuts 3 years ago
i have sprint. and sprint sucks!!!
i never have any service, and even if i do, it will drop all my calls!
does anybody kno a better service i should switch to?
racheldorcas 3 years ago
You may have an issue, but it is more than Sprint.
fro9276 3 years ago
i love too sprint company ,,maybe sprint its not for you , so you could ask for more help so,,sprint have a best coverage and faster service ......
1900887 3 years ago
I love Sprint. I have the i930. Never a problem with my bill ever. If I do want to experience crappy service, I only have to call Comcast.
beggaz777 3 years ago
Sprint customer service sucks! The website does not reflect the current bill correctly. Use only paper bills to track things.
cubesleeper 3 years ago
your right sprint do suck. I have A ic402 hybrid.The ringtones sounds like shit.I don't know why nextel went with sprint. I'm canceling my contract and getting A boost phone!
burtonraymond 3 years ago
i work for sprint, Boost Mobile is the pay as you go for nextel.. so if you wanna get away from sprint thats not the way to go.. !
Casseepoopookachoo 3 years ago
sprint sucks.
i never have any service at my house.
we called and an employee said that they were building a sevice tower by my house.
they said the tower would be done last july.
nothing has changed, and i am verry dissapointed. will sprint service ever get better?
racheldorcas 3 years ago
that very true i have same problem here they are all scam people that how they make money i call Sydney and other part of world and also in usa people cant hear me clear they say your voice come to low they didnt fix it any thing they just wana make money phone worth 10 dollar they cell youfor 300 dollar these phone have no value cause every one drop phone
E9676 3 years ago
I'm totally with you on this. I used to be a Sprint Customer up untill last year, only got over charges and rude CS reps. I got an iPhone now with AT&T and am very happy. Thank you for your Video & do yourself a favor and leave Sprint! BTW you seem very nice.
re27z 3 years ago
whaattt!! haha well i know nextel sucks but hey what can i do! haha in mexico it really works pretty well :| haha
4yalltube 3 years ago
okay, well first, how long did you have the second line before you cancelled it? because you have a 30 day trial period, after that, there would be and ETF (Early Termination Fee). if it was before 30 days, it would have been a glitch. as for your payments, it sounds like you are doing check over phone? whether it is that or your bank card, there sometimes are errors in the system that cannot be explained, but in the case you are describing, we are suppossed to waive late charges.
QueenLaRayne 3 years ago
you have no idea what you're talking about! why wouldnt the phone work u idiot
seouljahone 3 years ago
Now Sprint has merged with Clearwire. Clearwire is a shit service. Now with Sprint they will be a BIGGER shit service. Clearwire doesn't work and if you make it past the 7 day trial period and then try to cancel, you will be charged an early termination fee. They both suck
Tellingulikeitis 3 years ago
I like this video. HAHA! you tube... errrs
rapiant 3 years ago
READ BELOW.. Yes! they said my order had been already shipped (I placed it just about half an hour earlier) And it couldn't be cancelled. So I had to get the package and return it, the package took like 1 1/2 weeks and I had to call to get a shipping label since I couldn't refuse it and they held me for about 3 hours on the phone. I finally got the other phone and got it activated but they still haven't refunded my credit card. IT'S A PAIN!!!!!
arturo74r 3 years ago
READ BELOW FIRST... anyway, since they took so long I bought a sprint phone of ebay, when I tried to activate it, it obviously was impossible from the "easy online feature" I had to call and they said that my account was in the old system and I had to call in 2 hours, then they said, 2 days. I returned the phone and bought one from them, and the ebay seller said he was going to do a replacement and since it was cheaper I called sprint and cancelled the order but you know what they did??
arturo74r 3 years ago
Sprint DOES SUCK, I can tell from experience it is the must frustrating thing to call costumer service. It all started when I wanted to buy a new phone, and they had one as a "web special" but for some reason I could not do it online. I spent days trying to but it was impossible. Called costumer services hundreds of times and they did nothing. Finally they decided to help me getting me the phone through the phone with the web special.......
arturo74r 3 years ago
o pleaseee!! a lot of peolple like you fucking blackiegirl are soo stupids that they dont know how to read a commitment..!!
start to go to the kindergarden pleaase girl
you dont know anything about sprint please shut up you fucking hamburguer mouth
pinkiem0o 3 years ago
Your an idot,first and for most. Second she's trying to be nice and state a problem she is having
Seeing as though I worked for sprint for yrs and recently left the job I belive that qualify's me to make the statments here now.
1: Sprint will Rip you off period... Ive watched Abuse too the highest degree take place. When you can open somones account at random and add things that pay you 30% and make thousands doing it belive me its abuse.
Store Manger's they know they get paid for abuse
Seattle206723 3 years ago
"...peolple like you fucking blackiegirl are soo stupids...read a commitment...hamburguer mouth"
Now I have seen some illiteracy in my day, but THIS takes the cake. I'M the stupid one, but you can't even spell "stupid?" And, I am sure you could have come up with better racial epithets than "blackiegirl" and "hamburger mouth" (yes, that's how you spell hamburger.) I fear, however, that you didn't know how to spell nigger or coon (here they are all spelled out for you).
plumpdn 3 years ago
I work for sprint cust. care, and that crazy sucks that you went through that! i sound like a robot, but sorry to hear that! i would be pissed too! if you are still w/ sprint and you have these problems, call us again, because we will help out! we are all about issue resolution! (sounds lame i know, thats what i go through everyday!) and who ever made that stupid racial comments is an ass hole! doesnt matter what colour she is, she is having an issue and venting, if you dont like it, dont listen
Casseepoopookachoo 3 years ago
I agree, You go Girl!!!
MOTOMESH 3 years ago 3
@plumpdn I feel bad that this idiot talked to you that way. Have you tried Verizon?
flicklefish 1 year ago
thats true xD you have only 0 days for non charge the 200 ds of cancelation
i work at sprint custoermserv and you dont hae any idea what yo said in the video
firstable i reccomend to you to read the bill and the contract and dont only sign and then call *2 for pist agents off read yur bills an the conditions of then contract stupid
punkirocker666 3 years ago
one thing i can assure you is that sprint has specialized its commitment for an imporoved customer service satisfaction...
meranao 3 years ago
It hasn't happened yet! I have many bad customer service experiences with Sprint and they suck!
Leslie68137 3 years ago
i forgot to tell you, when you add a second line on the account and cancel it for any reason before 30 days there are a early termination fee of $200 i know there is much money but when you open a second line you make an agrement and you have to respect it, anyway if you need another service you can call to cust care *2 or 1 888 211 4727 and ask for a supervisor but you have to ask for it 2 times at the second time there are going to transfer you to the supervisors line.
Darkanne 3 years ago
let me to recommend something to the sprint users, believe me if you use accidently the data services without a unlimited data plan or download stuff from sprint store, all are charged. Almost all the customers said that they never used it but is not true. The issues with the bills and additional charges are because the user doesn´t know how use the service, please make us a favor. always request your additional services blocked to prevent this kind of issues. we are to serve you. by sprint rep
Darkanne 3 years ago
The very first cell phone company I delt with was Sprint which was about 4 years ago. After getting bent over the table by them several times during the first three months of service I decided to go on the "vacation plan" until my contract expired at which point in time I terminated my service with Sprint. I now use Verizon and although it is slightly more money than Sprint/Nextel I have no complaints.
adamtravismeinhardt 3 years ago
I am sure this happens to many customers. My experience with a phone company that seemed like "a good deal" turned into almost a year of me trying to get off their mailings after I ended my contract with them. Pertaining to Plumpdn's video conveying her frustrations dealing with THIS company? I totally got it. And she was alot more polite than I would have been.
Fernaleaha 3 years ago
is it's sprint fault you didn't read or research before you decided- its like saying to the lady in the store - do I look fat in these pants - if you asking the answer is YES - ITS THEIR JOB!!! get a life - stop making excuses for you mistakes and start taking ownership for your issues
QueenOfRot 3 years ago
You win some, you lose some. I'm certain Sprint isn't hurting since they have major corporations and the government accounts to fall back on.
sammiawad 3 years ago
it's funny how with so many customers how sprints stock has fallen so low.
ecdubbs 3 years ago
Haha I'm a call-center agent for sprint-nextel and i feel bad for our customers. I hate sprint with a passion, probably more than our customers do. I feel your pain.
meromeroyui 4 years ago
Finally, I am vindicated!!!! You, I love.
plumpdn 3 years ago
You obviously don't take pride in what you do and need to quit your job before you get fired. You've probably already been fired- This is why Sprint is hurting, people like YOU!
sammiawad 3 years ago
Haha thats what you get for leaving the best!!
Verizon wireless #1 you get what you pay for baby.Dont be cheap VZW is the Mercedes of the cell industry why pay for some shit that dont work!!! Maybe you will learn a lesson . You better port back over to VZW!!
tulsen 4 years ago
I own 2 Benz's, my own profitable company and I would NEVER go a day running my business without Sprint/Nextel. Sprint saved me over $15,000/year because of their fleet management and GPS solutions (Verizon has close to none by the way). I'll keep riding my benz's, you stick with Verizon- I'm glad you're happy! Sprint is how local and federal agencies get business done as well as most fortune 500 companies. I'll NEVER leave them!
sammiawad 3 years ago
I agree. I switched to VZW after having problems, but they were not pertaining to this video.
techjunkie08 3 years ago
Thats not fair, You were charged 200 dollars to take it back? Thats horrible.
CPWebsurfer 4 years ago
I have been with Sprint close to 10 years. Yes, I have had my issues but that is common today. Sprint has gone out of it's way to assist my needs when requested if it on the phone, email, live chat and in the stores. No one is perfect and Sprint is going through a growing pain. Hesse brings experience and hopefully enough patience to work the 3rd Largest in the US to AT&T and Verizon status once again.
imdtexas 4 years ago
You're retarded, I've been with Sprint/Nextel for 8 years and never had a single problem. Sprint/Nextel is the choice of the people who protect you, remember that... Dumbass
sammiawad 4 years ago
huh? Who protects me?
plumpdn 3 years ago
Try the police department, the fire department, abulances, the federal government, and basically all local and federal government organizations use Sprint/Nextel. Not to mention, Sprint is the choice of most the fortune 500 companies. Why? Because they're reliable. Every wireless company has their issues, they are very complex. It's unfair you take a few issues and turn them into this. You still have them don't you??? ;)
sammiawad 3 years ago
I was paying Sprint for $95 per month for total 7 months coz' I'm tired of calling the shitty employees everyday that wouldn't do anything to assist you and not to let them hurt my credit. I was forced to use T-Mobile paid phone since then. Some employees are extremely rude, and brushed you off without even trying to listen (you can tell from their voice tones). Again, think twice before signing up with Sprint. Bad company.
wearmystrong 4 years ago
Sprint sucks big time! My phone died 7 months before the contractended. I had paid the insurance since the 3rd contract started. However,whenI called upthe customer service guess what they said? "Sorry, you have to pay $150 to geta new phone since your current phone is no longer offered and you have to extend your contract foranother 2 years fora new phone". WT hell? Thisgoing on back and forth,with rude employees, managers), to cut story short, I ended paying $95 amonth tosprint until it ended.
wearmystrong 4 years ago 2
Verizon Wireless is the best. It works almost everywhere, including underground on the subway.
tourettesguy301 4 years ago
if u really want to know where is costumer cARE and the people who talk to you when u dial *2 look on youtube MERKAFON- by the way you r the tipical client that dont let xplain cause theres no errors the charge always right check your bill bitch. thats way any body likes u jejeje
strokev1 4 years ago
COME ON!!!!!! i think you don't know that you're talking about
miscorin 4 years ago
better switch back to Verizon honey. LOL
podojones 4 years ago
Thank you for posting this. They have done the same to me, the scam with me is 'just send the minimum payment, we're giving you a credit, it hasn't showed up yet' and $100 in late charges later it's 'credit? no we aren't giving you a credit, pay up!' And it takes $100 of your time every time you call customer service!
Friggascloud 4 years ago
SPRINT is for rich people...u are probably cheap...just get metro...it's good for you probably.
inesdabe 4 years ago
Money is not the issue you moron! It's the customer services.
mikeghostrecon 4 years ago
that's why u moron!...if you have money and u can afford to pay whatever they gonna charge u...u won't have to call customer service and get complaints.
inesdabe 4 years ago
yea a lot of rich people have unpaid bills also, your talking about nextel, anyone can get on sprint with $150
sgcsc 4 years ago
To have a second line on your phone is for one phone only!!! you can't have a second line for your trio and use another phone duh!!
carmodykc 4 years ago
You make absolutely no sense, but I think you know this. "Second line" means an "additional phone." DUH!
plumpdn 4 years ago
Sprint is pulling the same scheme of selling their business programs to retailers. They solicit retailers to resell their services and products but doesn't deliver their end of services. For example, they don't pay commission but, goes far out of line in collecting their payments. False representations.
111lights 4 years ago
Yeah I hate Sprint too!!!
scj816 4 years ago
I always advise sprint users to be VERY familiar with their services. For example, almost all of the Sprint phones are internet capable and without an unlimited internet access (PowerVision), casual data charges apply. Same thing goes for sms (text messaging). Another example in the unlimited nigghts ang weekeds, they dont work while you're in roaming. I do advise customers to browse through their bill carefully especially on the extra charges.
synerjay16 4 years ago
you can actually have your bill automatically paid using your credit card. you can do this with a customer service rep or do it online at the sprint/nextel website. just remember that autopayments shall be charged against your credit card on the due date of the bill. For accounts with spending limits, please keep your running balance (billed balance plus all charges incurred in the current billing cycle)below the designated ASL.
synerjay16 4 years ago
Having an automatic incorrect payment is the worst thing you can do. They rarely give you BACK your money.
plumpdn 4 years ago
thats the joy of having cdma, i have no problem with nextel and thonly reason i deal with the cdma company is because they own nextel. sprint has always been that way. get a nextel and fuck verizon
sgcsc 4 years ago
lol takeing money out of ur bank and sending it back, they dont do that silly, in-order for them to send money back to ur bank u have to fill out an affidavit, u probly just poor and didnt get ur family allowance until after ur bill due date.
kylemayo 4 years ago
You need to get "Hooked on Phonics" and learn about bank accounts and automatic bill payment in the U.S. (the word is "taking" not "takeing.")
plumpdn 4 years ago
This woman is SO DUMB...you think call forwarding is free? You got charged $200 termination fee cause you ended contract when you bought the 2nd line. Wow I'm glad you're pissed cause you deserve it skeet bitch
Troydan 4 years ago
oh shit fuck bitch, damf fucking diarrhea slut with dick
sgcsc 4 years ago
I think it made him/her feel good to write all of those curse words together in a sentence like that. Brava!
plumpdn 3 years ago
once again you ugly ass is boring...you jus mad kuz you kaint do it like me....you up on her talkin bout a stupid ass phone company....lame ass bitch....comin to mii page bringin all that negativity....soo i'm bring it bakk yo way
ttmomma 4 years ago
get ALLTEL
preoxwhygen2007 4 years ago
BORING............
ttmomma 4 years ago
The Sprint EVDO wireless internet air card is BETTER than verizon or anyone else, Let me know if you want one for free.
DaleInSales2 4 years ago
I know you posted this video a long time ago and you no longer have your second line w/ Sprint but could you explain a little more what you were going through and what you were trying to do exactly? Also, what Treo model do you have?
DeltaFlyer07 4 years ago
I have a Treo 700W. I set up the second line so I could have a smaller phone for when I go biking or don't really need e-mail. I was told that my Treo could be used as a primary line and the second would be a family plan line. No such thing. Treo doesn't work with regular phone as family line. Must be separate. Customer service lied.
plumpdn 4 years ago
Are you trying to forward calls from one line to the other? I'm still very confused as to what your situation is. I don't work in Customer Service, lol.
DeltaFlyer07 4 years ago
Do you have Sprint? Why would I forward calls? It's the billing that doesn't work. You are charged for 2 separate lines (over %150.00 rather than a family plan if you have a Treo.
plumpdn 4 years ago
That's really odd. I'll have to call Employee Solutions about that.
DeltaFlyer07 4 years ago
Per Employee Solutions, there is no reason why having a Treo would interfere with setting up a family account. I wish I would have contacted you earlier, I might have been able to help out more. If you make a try for it again, be sure to contact me... I'll make sure it works, lol. =) Bye for now.
DeltaFlyer07 4 years ago
u stink too!i love sprint/nextel
bangkok2005 4 years ago
I do stink at times, especially after exercise. Glad you love Sprint/Nextel...I HATE them.
plumpdn 4 years ago
wow
u are so pretty and smart
can you add me as a friend and check out my page
lol- u are right Sprint sucks!
heavennevaeh 4 years ago
Flattery will get you everywhere.
plumpdn 4 years ago
hahaha
no really
your skin complexion is awesome
heavennevaeh 4 years ago
Sprint is fine as far as i know.
agnski 4 years ago
I am glad that you too are satisfied with your service. Make sure you check your bills for any hidden charges. If everything is great, more power to you.
plumpdn 4 years ago