CSU: ITIL v3 Demand Management Challenges

[fishfloat]

in the sample question I didn't get.... Did Marco said that Service Demand 'can't ' really be fully controlled. But there is "can" in B answer !

[LJ076]

And that's why answer B is 'least correct'.

:-)

[IsleBeeBach]

Thanks for that :-) Ciao, Marco