trying to cancel vonage #3

[discountbacon]

Although some might not believe this, four years truly makes a difference. Vonage has changed a lot of it's policies, including hassle-free cancellation, now. Of course they're going to try to convince you to stay, but they're not going to make you pay to cancel like they used to. The customer service also bypasses AT&T's by far. Depending on which call center you reach, agents will even followup with you until any issue you have is fully resolved.

[HardRainAtNight]

Vonage absolutely sucks. If you want crappy phone service without lying, useless customer service try Majic Jack. Majik Jack phone quality sucks just as bad, but they are much cheaper to quit when you quickly decide that it also sucks.

[feltes45]

"this is going to make a beautiful video" - Damn right.

[TrackerProTeam175]

I hate VOnage!!! These bastards are just like democrats!!!

[witch26071]

Fuck vonage! i don't respect them enough to capitalize their name

[snnnoopy]

Can I ask how this turned out???

[snnnoopy]

Vonage has been doing this to everyone...why hasn't there been a class action suit yet?



[allengoodge]

Thanks for the info. I am currently using voxcorp voip that I got at vontrump.com

[ififtyfour]

i apparently was just about to give my credit card details and just thought of checking u tube.. Thanks for this info. I ABSOLUTELY will not sign up with Vonage:) they can all go and jump

[ShackYoShawn25]

sir i bealive its a scripted bot my freind

[droogclown]

this guy with the hairloss in the video is a fuckin douchebag. look, if you signed up and got the equipment, you're gonna be charged, regardless, the vonage lady, does not give a shit about how you feel, she just works there.

[anitarodriguez0102]

I was with vonage, I am currently using voxcorp. They have several great options at their online store vontrump.com

[Bigjohnnywad]

You should have went with Magic Jack

[MrBlackcat52]

contact the cusomer affairs file complaint they will help you or contact a lawer that takes consumer complaints file complaints with state,I agree vonage sucks please do a follow video I like know how it turn out, Ed in va.

[maiko2299]

You are going to charge me to disconect right? RIght? Can I use this video on my website? This is great I hate Vonage, alot this is customer service in a nutshell.

[calebcallus]

Excellent. I went through this process today. They tried to charge me $79.99 for equipment I already paid for and a contract I already completed. It took a second phone call to get my service cancelled without having to pay $79.99 for MY EQUIPMENT for a contract I had already completed. Vonage is horrible.

[clovereagles93]

lol...in situations like this i wish there wasn't such a thing as a credit score...if you get my drift

[bearsattack]

Sucks you couldnt get your number ported. Ive been with vonage for a month and I love it!!

[Rafdhy]

Oh man, I could not hold myself from laughing. I have little something with vonage. I used them service for more than year. I ship the modem to my family overseas, so my family can keep in touch with me. I was paying $32. Sometimes the sound get bad I can not hear anything. I switched to t-mobile, it much better and just $10. My mom loved t-mobile.

I cancelled my credit card so they could charge me for stopping payment. They called me but I do not answer their call. Almost 2yr with t-mobile :-)

[kwvideo]

I seen Vonage advertisement on television and like a smart consumer i do research. I will not be ordering Vonage now.

[brencieng]

wahahahahaha! SO STUPID!! GOOD JOB MAN!

[marden79]

Oh by the way, did you get your money back????

[marden79]

I was thinking about getting Vonage...... After watching this video, I'll stay with cable!!!!!!!!!

[projectjster]

I had vonage while I was stationed in Korea, didnt have too many problems with the billing but I did have issues with the device i got, they replaced it once for free and it worked fine after that, when I got back stateside it took me about 3 months to cancel the service, the rep kept telling me that she would give me 2 months free but i kept reassuring her that I had my cell phone and didnt have an internet connection at the time so Vonage was useless to me, she "canceled" my service or so i

[liezz17]

hi im a quality control associate in a call center Vonage Inbound sales. when i was hired it was 30 day money guarantee back. even if you have 2 months free the 30 day back is included in the 2 months free so if you called to cancel after 2 months that is over 30 days that why they will charge you for a disconnection fee

[Charlesmillz]

Sounds like a nice lawsuit to me!

[TomZentra]

Typical experience with Vonage.

I called their customer service today for assistance with adding a second line. I was led in circles. Every time I asked a Yes or No question the foreign Vonage call center agent answered my question with another question!

VERY FRUSTRATING!!! Eventually, I gave up and hung up.

[tfinder]

I feel for you. I know someone who was charged hundreds of dollars more for services they never ordered. They neglected to watch their bill as I advised them and later found Vonage cannot be trusted.

While there are people who have had no problems there are probably more who have been ripped off. The do provide a service but they find ways to overcharge in many cases. When they say it's policy tell them that's not acceptable and keep them on the phone. You'll get the supr in about an hour.

[jazztrio2008]

i have been with vonage for 3 years no problems

[railroadvideo]

This is exactly what happened to me today. I hate these guys. I hope you notified your credit card company and disputed all of the charges.

[599fioranoF1]

I just canceled w/ vonage. Went w/ magic jack. Have had the magic jack for 2 weeks now, no problems. I have a 6meg d/l and 1.5 meg upload, and my vonage would still echo, etc. They were so rude. This video is not a single person experience. This is a very real experience. They are like robots, no dealing w/ them. I paid $ 114.00 to cancel ( $39.99 for canceling and $70 that was waived for their POS equipment.) ...horrible.

[eightsbaby]

My family has 9 vonage accounts, and everything is working really good. we were with ATT before we were charged $200 for disconnection fee. I thing $39.99 is better than $200..

[spammeyay]

wow this is nasty, they ported over my bosses numbers, but when i wanted to change a mac address on one of the devices i had, it took them 5 attempts. their service is totally horrible, go with a magic jack folks, they can soon port your number, never go with vonage, it's a complete joke.

[melodywhore]

your experience is bringing back horrid memories of when i had problems with the service. they accused me of misusing the service. i was using the service to call one person in england. and i had their call forward feature set up after like five rings to forward calls to my cell phone. how that is misusing the service they offer and advertise is beyond me. but they can determine at their discretion what "normal usage" is as stated in their TOS. DON'T USE VONAGE!!

[yuteman78]

u guyz are losers,even if you never watched cable tv for two months or never had tv,do you think you exempt from paying your bill..moron!!!..unless u call and cancel..

[jora440]

Ask to talk to her supervisor

[daddylionn]

that doesn't help. trust me.

[atalaya11]

you did call to cancel your account within the trial period but since it took you more than 10 min you hung up !!, so if your account never got closed, since you couldnt with for more than 10 min... what are you specting then !?!? you also returned the device to the wrong address, even it was a wrong address you should get those 79.99 back, but not the cancellation fee.

[108203]

I live in las Vegas Nv and Vonage has been working since we switch from Sprint I had never had a problem with this baby. I think the problem is the area where you live.

[magic8697]

thank god for this video i almost bought this crap

[Britsman06]

Eh, I read all the horror stories with people just like this guy and was scared shitless of even attempting it.

However I took the plunge and have no complaints.

I believe most people's problems stem from their shitty internet connection. (besides those that have problems with the company).

I hope I never encounter any problems. I've had them for over a year now and it's only went out once and that was due to a power outage BUT all home calls were transferred to my cell phone so no worry.

[carrielovesdustin]

Well, I called today, monday, and the rep said he couldn't find my information because they were doing "system maintenance" and that I should call back in 1 hour. I did and they won't give me my money back (I dont know why they even charged me if they thought I wanted 2 months free!) after I hung up on that rep to call my bank, they charged me $39.99!!!!

[carrielovesdustin]

I have had Vonage for almost 2 years and last month it wasn't working for almost a week, I had to keep going to payphones to call them and they couldn't help me at all because I wasn't next to my computer, one rep even suggested that I buy or borrow someones cell phone so that I could be near the vonage device and he could walk me though it. Well, it finally started working again, no thanks to them. My Fiance and I decided to cancel our account and just get regular phone service.

[carrielovesdustin]

Well, I called to cancel and they did not want to lose me as a customer, so the rep offered 2 months free and I said no. She said she would cancel my account. I owed the $29.99 for december and asked her if they were going to take it out of my account, I told her that I didn't have the money right now, she said that's fine, call back and pay when you can. I said "so, you guys aren't going to touch my account right?

[carrielovesdustin]

and she replied "No". I thought that was really nice of them. That was on 12/26, on 1/02 they took $59.00 out of my account! I called them and they said that when I called to cancel, I opted for the 2 free months, I told them that was a mistake!!! The rep said to call back on Monday when an "Account Manager" would be there, I asked if they would be able to reimberse me and she said yes.

[DadsBlueAngel]

Oh, Lordy. For the sixty days they were telling me that they couldn't give me 911 equipment so they charged me 9 dollars for two month's. AT and T charged me 75 dollars to deal with the attempted number.

I called Lifelock to see if they could

help. They checked and said my number was wrong on info cyberspace--21856 and they'd

left off the two.

I go a Cisco router for 60 dollars, I wrongfully assumed that this was a one time

charge, but they charged me two months and

Ninety dollars to cancel.

[Altezza447]

Funny thing i have this shit sitting in front of me right now telling my dad not get thsi shi. guess dont listen must feel he uses dsl with a 786/128 line that lag on line all day telling him might as well go to comcast double play and get phoen and internet

[meryama001]

I made sure asking the guy when signing up, if this wwas just like my cell phone, and if I had a contract with them, and i asked him if I was able to cancel anytime, and he said yes, you can do it anytime..6 months later, without even using once, I called today, and they are saying no, there is no such thing, so I asked them to go over the recording because I made sure to ask him that specfic question, at first they said ok we re gonna listen to it, to scare me, but then they said oh no we can

[TazRulesNY]

Charge back time!

[camboy1132]

this requires a LAW ACTION in this situation. if u have the recsourse to take them to court now how to get law action going. some people dont know how. but know how to sue them for damage they have causes heres there address. U have my suport dont let them hurt a nother person for one more minutes Here there ADDRESS ((( 2147 lincoln HWY ste 203 edison NJ 08817))

[camboy1132]

you followed the 30 to 60 return policy. u returned it back with tracking on box. they want charge u 39.00 terminating your contract. the lady dident listen to u. the money they have taken already is there a way to get it back. if not. Law acting is legal againt there practices. they are liable. and should be taken to court sue them 20 thousand dollers for living expense damages taking your money.save the video as proof. shipping tracking return. u did a good job. u did nothing rong.thank 4 vid

[dsagmcom]

FUCK VONAGE! Good job putting this up mang!! ;-)

[tfinder]

Vonage is dishonest and should be avoided. Once they have your credit card they overcharge. I know someone who was billed for 2 business lines when he ordered the $39 business and fax. Unfortunately, he didn't watch his bill so he was charged $90/month for several months.

[bushuraloser]

Thanks snail0 you are right about this approach working.I hear phone calls to the CEO work good too. A fellow commente earlier this worked for him in setling a Comcast issue.You know as much money as these folks make you think thy would realize that a little bit of good ol human to human service can save them millions in advertising.

[conegro1]

@bushuraloser Woooowwwwww.....! So, what happened next? Were you able to cancel your account?

[snail0]

To those all read my posting.... Just read the "Terms of service" url in the home page and refer the section which states that 8.7 which states that u will be charged 39.99, if u cancel after the money back gurantee period.. and you will also charged for the router the Vonage box.

Cancelling is simple... dont call. just keep on emailing emailing on the customer services stating that u need to cancel the Vonage Account. They say everything, but never gave up. I did and fucked off the Vonage...

[RaggaRasta]

I hope she watches this video and hears what an idiot she sounds like, you should of got her name

[deadnec]

fuck vonage!

[ITSTORRASQUE4U]

I feel your pain, man.

I'm a Comcast customer service representative, and I deal with guys like you every day.

It's amazing how the training they give you barely suffices to overcome situations like this one, how a million dollar company's logic is so fucked up that if the last retard didn't leave a memo on the account you as an agent can't do anything about it, and how 60% of the charges are hidden from view...

Talking from this side, believe me... you see things on a whole new level :(

[ledisxo]

vonage website is up on my laptop im about to sign up for this company..and i just thought maybe i should research it! and i found this

holly crapper! i hope they didnt get the money from you =)

xoxo-amy

[bushuraloser]

Vanage should change the name to DAMAGEe

[carlitosblue]

@bushuraloser

you mean garbonage

[bushuraloser]

There is a right of recession in the states here it is for consumers who feel buyers remorse. I did cause vonage said you can keep your old number so i ordered.Equipment is about to arrive and they email me 'you cant keep your old number' They lied refund me please.They said in the infomercial, You can keep your old number. They lied!

[FMoradipour]

give me your account info and I'll deal with this for you.

[bushuraloser]

Thanks for the offer I may tae you up on this

[mshenley]

i used to be vonage cust myself and i also cancelled my service since i let go of my dsl.guys lets give this people a break.they do follow certain company rules as explained to me.they disconnect and charge me all those stuff since thats the only way to do it,then refunded it to me as well.

[bushuraloser]

Why should I give them a break they have not been giving me or others? I am still waiting for the refund of hundreds of dollars they have taken from me and I never even made one call nor used there equipment once.

[bushuraloser]

I have filed complaint with my states consumer protection bureau.I have heard the BBB has dropped them due to not responding to customer complaints.Google and see more ok

[YanasGirl]

I feel your pain. Vonage DOUBLE CHARGED ME EVERY MONTH, then IGNORED my calls, emails, and CERTIFIED MAIL until I was finally forced to file FRAUD charges with my bank and shut off their access to my account (after they'd taken an extra $160 and failed to correct the matter). Even today, Vonage still tries double billing me each month. I've cut off their access to my funds. Shockingly bad behavior for any company.

To anyone reading this: SAVE YOURSELF AND *DO NOT EVEN CONSIDER VONAGE!!!!*

[metalgeardos]

what a nightmare man

[bushuraloser]

most states have a consumer protection bureau or division I have found hem to usually be better than the BBB.Because they are the law and will fight for you and often times get you your money back ,..not always,..true.If vonage doessnt stop making claims they cant back up. Many states will ask them to cease and desist from doing business with their residents.

[Drattus]

I've been having problems with them too. Defective box I was stuck with for two years dropped calls to voicemail which I should have received. Finally the box went into an endless reset loop and when I tried to cancel the account rather than buy a new one they offered me one free.

So I waited, and waited, no shipping notice and no box and now they claim they never promised one, I've just been paying for a service I can't use and waiting for a lie. Canceled, if it sticks. Sometimes it doesn't.

[bushuraloser]

Get a consumer complaint form usually through your government or states attorney general division/office they will help you resolve this. I too have too go this route.

[viewerrecordinggroup]

I had a bad experience with vonage also, but not this bad, althought they are very rude people. I was able to cancel my "service" and I returned my equipment but they haven't returned any money to me. The stole only about 70 dollars from me. I immediately canceled my debit card and got a new one. YES, VONAGE IS A SCAM! That is the only guarantee with vonage.

[bushuraloser]

Understand this nick,Vonage promised me i could keep my old telephone number.Later they told me they could not.The service was never even activated or turned on, you following me here?They sent me double equpmen and billed m double.i wish i had your vonage experience.I had the opposite.

[loidzki]

if you disco your account w/in mbg vonage will give you a refund. but if you disco the accnt outside mbg they will chrge you $39.99 for a disco fee. that is in their terms of service ok!

[xtra1234]

I closed my account today charged me 43 dollars but heck it was worth every da@@ dime just to end it with those bastards!!!!!!!!!

[scottishseashells]

WELCOME to VONAGE HELL! I tried to cancel my vonage account and it took me 10-15 minutes to TRY and cancel. After about 10 minutes of the rep trying to convince me to please stay I put her on hold for about ten seconds and the hefer hung up on me. Then only to call back to be on for another five minutes with no luck.

[wiskawind]

I shut off my home phone and switched my cell to "Working Assets CREDO," as soon as I found out that they were breaking the law and supporting Bush! CREDO is the only way to go! (smile)

[drgeekman]

What is working assets credo, what areas do they service?Did you know Quest was one o the few that would share info with homeland/spy security,I was proud of them for that to.

[wiskawind]

I am on the west coast, Washington state, and I love Credo. It is the "greenest" phone and they support the ACLU, Women's issues, human rights, and many others! LOL I'm a "moonbat," and proud of it! (wink)

[willdav713]

CREDO IS a SPRINT AFFILIATE!

[jerryfoster41]

don't give a wank about your phone problems I only have a cell phone-but I liked your hell video-

[wotan20]

PS keep all your records, documentations etc. before this case is settled.

[wotan20]

You need to ask some professional advice to remedy this situation. There has to be a venue which deals with you at least remotely fairly. As a first line, maybe some consumer dept. of govt. agency can give you that advice. Here in Canada we also have small claim courts which deals with these issues relatively simply and quickly if you want to charge back the money, you were already fleeced off, because they reneged on their promises.

[kearlstig1961]

OMG!

[whirlpoolzend]

I just don't know what to say. Un-bloody-believable!

What's the consumer protection like out there? They've a commission here, but thankfully I've never had to use it.

Well done for staying calm-ish.

[DocHolliday92966]

And again...Dumber than a sack of fucking hammers...

Yep these 3 videos deserve a million views and you need to get a lawyer and sue the holy crap out of them for mental anguish and illeagle business practice

[drgeekman]

On top of that doc paid 16 dollars to return UPS ship it back cause they sent him 2 units.Notice they make no offer to reimburse him for that either,filth dirty lil rats.

[PopeJohnEdgarIV]

Damn!