Virgin Media Shame

[harrow177]

Sorry to hear about your problems with the service. I've been with Virgin Media for almost 2 years and never had a problem. I'm on the internet using the 50 meg broadband. Sometimes the service does have a few hiccups at some point but not all the time. If for any reason if the problem persists.. just back out and leave. Find another service provider.

[thumper444]

i like the look of new virgin box, but i cant go with virgin as im not sure its reliable, will it work with xbox live or will games lag, will it work with multi wifi connections, will the new box do what it should without problems. i want something that works, i dont want to know how to fix something, or phone any call centres.

[goodSylar]

I used to like the virgin brand before my experience with virgin media. Now I avoid the whole lot like the plague.

[rareisalive]

The main reason why virgin are shit is because they don't just do internet/ tv. & phones.

Oh no!

They do trains, air flights, and just resently...

virgin gelatica where you can get to spend 5 mins in space for only a couple hundered thousand quid.

seriously they should consider giving unhappy customers a fucking discount on all their shit services.

[Jeorney]

Get on to the VM help forum and make your own post. It wont get you real help but at least your registering a complaint and you don't feel your suffering alone. Ring them upbut don't accept BS answers. Someone should then organise a petition aimed at VM top management. Also inform the press. My service is just as slow between 5 - 11 usually.

[usgymnastics2012]

I have Virgin Media 50MBit Cable Broadband and it's absolutely brilliant. 50 Meg Download 6-ish Meg upload. Never had a problem, and they always pick up the phone when I call them to change anything. Had a slight problem with installation, but it wasn't really their fault, even so I complained to the MD, and received a response the very next day from his office by email and phone, promising they would fix it for me. 5 Star Service in a world of liars and small print scheming companies. Thanks VM

[SunyDz]

I totaly Agree with you, Virgin Media internet performance has deteriorated over the last month they F****** Suck now internet speed is so slow webpages take forever to load they need to fix up.

I visited Pingtest.net took the test my Results were Packet loss: 55% Ping 1000+ Jitter 1000+ WTF.

You say you live under 1km from the Exchange is that in Ilford?

[22penners22]

you are all wrong virgin is the best service on the market and set to get better you just havent had a proper install and i agree that you should be angry i have it installed my friends have it and all the people ive installed think its a great service you always get lazy people not doing a good job these are the people that should be to blame and now its being installed on a perfomance =better pay you should start to see a big difference

[RllyCoco]

One Dislike Could This Be From The Vergin Media Company..?

[claudis192]

This video shows the guy has a slow connection. It doesn't show that he's has a poor wireless signal and has granny porn downloading via bittorrent.

[thomaswhiting73]

eh virginmedia are a very good company i dont ever have faults with them and my calls are always answered there must be someone else out there who likes virginmedia apart from me

[ecotts]

@thomaswhiting73 virginmedia are shit..

[Paulph04]

@ecotts - Agreed. Virgin were so bad that I was more than willing to pay for a BT line to get away from them after being a customer since 2003. With BT's 8mbps ADSL service I now get 5-6mbps down whatever time of day it is and 400kbps up. With Virgin's *20mbps* service it was as low as 2mbps down at times, and 350mbps up. Add appalling customer service to that and you have a really shitty service that I was glad to be rid of.

[archamone]

Virgin media is giving almost most of the people a real Headache especially their broadband internet.Why don't company like ofcome intervene to know what is really going on within?i guess so many of the customer r dissatisfied with VM.

[archamone]

Virgin Broadband is the crappest ISP in britian.The connection gets lost so often.New customer don even bother to install Virgin Media especially Broadband.

[TERMINATOR2452]

vm are crap

[spookyphill]

richard branson stick to making jars of pickle you smug shit

[yourmumisadick]

ive rung them twice recently and got thru to irish people. they must have a lot of paddys working in those call centres,

[scottd88]

yeah i guess so

[sam10456]

pll virgin media have started limiting big time for downloading illegel torrents im on a 10mb/s connection and when downloading for the first 10mins its ok thn virgin catch on to what im downloading and stop me be reducing my connection to a poor 800kb/s, today it got worse as they did this for a good several hours and i couldnt get on msn without it signing me out 2secs later or gettin onto google took a poor 20seconds

[andyp363]

no its if you download over X GB during peak times check their site for the times and throttle amounts

[oblivionjosh]

i am paying for 10mb and i get 2.5mp

[rdt1970]

been with VM ripoffs for 2yrs! NO MORE paying for 20mbit getting 200k even if i dont DL for 3 days!. Had problems with Tv,Phone to. Now im free my contract has been terminated due to shit services VM tried to makeme pay i asked them form a copy of fault and that I was sending to ofcom to complain. So now im getting a Post Office Landline Cheaper Than BT and going on 02 UK best voted ISP True Unlimited Service its like getting internet for the first. VM i will never go back again liars

[liquidoxygen0]

Burn Virgin down. Fuck their obnoxious plans to get rid of the Internet.

[AGENTKAGE]

virgin are the worst braod band service, they are pathetic , they dont understand anything you tell them.they are THE WORST shame on you rich branson,you have employed a load of retards

[fusionfreq]

anyone found out why our webmail is so slow? im caped on p2p upload at 60kb.

their phone service is so expensive.

[Bunfire123]

THEY NEVER PICK UP THE PHONE >:[

[Alirezameghji]

im on 20meg lol i only get

3meg download

178kbs upload lol paying 37 for it lol

ping 56.

[UMNERRR]

USE ADBLOCK PLUS / FIREFOX YOU TWAT

[brewyn]

Do people realise that if virgin media offer you a better deal in the way of a good will gesture, that they are infact not doing you a favour but instead automaticaly giving you another 12 month contract??? I cant stand there so called customer services as they always claim that you are the liar and they are always right. there the worst service supplers Ive even been with and I'm pleased that as from next month my services with them will be no longer. thank god for that.

[fusionfreq]

same here.they just want you to ring up.

[Laxcarl]

I was a happy Telewest customer for many years until Virgin Media took over. I can't wait til my contract ends in the new year so I can leave their dumbasses.

[bilkyasko]

For any Virgin customers wanting to call their customer support without using premium rate numbers, try:

0800 9535353 (The equivalent of 150)

0800 0520800 (Head Office Switchboard)

0800 0520166 (If you need a MAC code)

[Nanobots]

This is a brilliant way to show the pathetic service that Virgin Media call webmail - you'd be better sending a letter!They are the WORST ISP EVER!

BTW - they only support Windows.

Service crap,GUI crap, storage crap (50Mb!) support crap, speed crap and you can't contact them without having to pay for it

You have my sympathy. Spread the word - Virgin Media are CRAP!

BTW, I don't think they're owned by Branson anymore.

If I could take my email addy with me (had it for 10 years!) I'd leave today.

[gollyjm]

Lol you arse holes you don`t need to pay press 151 or 150 on your landline and its FREE TO VIRGIN media .

[Nanobots]

Yes that's correct. Of course, only if you're stupid enough to have your phone service with them too. Given the quality of their Net service, that's something i would never dream of doing!

[fusionfreq]

same here..SLOW....and 30mb max space on webmail!?!? ( hotmail 1 gig FREE)

i moved house they f**ked my account up i lost loads of email and they charged me.

i will be leaving at the end of the 12 months.

[aspudgun]

Virgin Media? More like "Well-fucked media". I was supposed to have been upgraded to 10mb internet in February, still hasn't been done. Stuck at 4mb. Consistantly down too, and then i have to pay to ring them about their problems, so in a way they are financially rewarded by their piece of shit service. Also, does anyone elses TV take like 5 seconds to switch channel? It's fucking shit!

[matgomad]

Virgin Media is a pile of crap.  They've actually got worse since they changed from NTL

[taro20]

they didnt mate... its still ntl with a diff name, they just bought the logo

[Paulph04]

@matgomad Yes, Virgin were formed in 2007 when NTL and TeleWest Broadband merged and were renamed Virgin Media. Up to that point I was with TeleWest and as soon as it became Virgin Media, connection speed and customer service went down the toilet and stayed there.

[canthaguild]

@matgomad At the time Id say as if NTL could get any worse but apparently they could

[bobbins05]

VM totally suck and infact there is a patition ( spelling ) that is set up offical to the PM abou false advertisement and basically scamming customers if ur affect i erge you to sign

[WA4020]

Sick of Virgin Media, cancelled this week hundred of pounds out of pocket after a year of poor service and awful call centres. Good riddance.

[supersmith3000]

Vigin Media sucks BIGTIME!! They are just way to fucking slow!! Thank you Branson for buying Telewest and NTL and fuck up their internet connection. Stop focusing on other Virgin companies and start focusing on your media company damnit you peice of shit Branson!!!

[supersmith3000]

ERROR: Mispelled Virgin wrong!!

[shadowneedles]

phorm is an advertising scam, where they take your personal surfing details to find the most related adverts back. Don't forget, you may think Virgin are bad, but BT have been doing this on the sly to thousands of its customers.

[shadowneedles]

*to find the most related adverts and sent these back.

[04ray25number2]

Piece of sh!t virgin media.

[Soma874]

If you want to find out some truly disturbing information about them, Google "Virgin media bpi" and "Virgin media phorm". These cover some of the big brother type monitoring ideas that they they are toying with at the moment. Get active about stopping these things now or don't moan when they appear.

Sign the petition against this online.

[rdt1970]

i have had VM BB 20mbit service for 12mths and can honestly say i have only ever DL @ 2mbits in all the time i have used it. So in may 2008 im off getting ADSL @ 3.5mbits for 7 quid/mth unmetered no limits so virgin go fuck yourselfs big time rip off bastards. oh thats just the same for every consumer service you get in this shit country fucking pisses me right off no end

[Digitalskyperson]

make sure you use Ethernet to connect to your computer instead of USB as this can impact on your connection speed.

[caoimhinomaolain]

re: StrangeFroot

I've been a Virgin Media customer since it was rebranded from Telewest and NTL. Infact, I was a United Artists customer from 1994 and never had a problem whatsoever with UA or Telewest. I've had continuous problems with Virginmedia and the irony is before if you wanted technical support you got a native English speaker for free (150) now you get bad assistance paying premium telephone rates for the privelege. Get lost Shaggy Branson!

[StrangeFroot]

All this virgin media hate is a bit fishy,,,,with whiff of Murdoch's Sky all over it.

[Digitalskyperson]

make sure u use Ethernet, not usb to connect to the computer

[geourgiou]

virgin media is the best, ive had no problems with it. i got 4mb and soon will be up 2 10mb.

[connorindahouse]

cunts i hate the old baustard dies who ows sky fuck sky u cunts

[ehsanleeds]

its fast today for me

[tsui921]

every time my phone rings it disconnects itself

[connorindahouse]

u got so much toolbars tats what slows it down cunt

[scrolldb]

I have awful internet through virgin media as well. I've had enough and will change ISP as soon as I can. Its awful since they took over NTL and telewest which was fine before

[spudsbuddy]

go get ADSL24 not a problem You pay for what you get.

High speed no throttling no nothing bad

[technogeist]

Ok folks, here's the VirginMedia Broadband scam.

1. Get people to sign up

2. Give them 6 months of semi decent access.

3. After 6 months, reduce connection speeds to less than dial up.(Proven utilising 5 seperate connections, 1kbps most of the time)

4. This makes the consumer cancel their account.

5. Virgin claim "no 12 month contract"....wrong.

6. I'm sure you can work this one out....;)

F.U.C.K.R.I.C.H.A.R.D.J.E.W.B.­O.Y.B.R.A.N.S.O.N.

[danbo1984]

great, your reasoning was spot on until you used the term "jew boy", because, clearly, the speed of an internet connection is related to the ethnic background of the owner of the company. If you want your comments to sound credible, keep your anti-semitism to yourself.

[nfaifa]

Your comment looked of value until the antisemitic graffiti at the end. BTW, Branson is not Jewish.

[adrianbarratt]

sent e mails moaning like hell to everyone yesterday and hey ho i got 5.2 meg this morning ,i will keep the world posted

[adrianbarratt]

hey theyve screamed up to 618kbps tonight woo hoo eh

[stew890]

hiya guys, as i work for virgin media non cable customer relations, this number might be handy, 09062170001 for direct tech support or for a real explination of the score regardin your speed call 08450450709, those of you which have the kindness to stay with us until the end of january will reek the rewards when the speeds are resolved,

Thanks,  Stew!

(VM retentions agent non-cable)

[krazykizza]

ive got a question for you stew, why id everyone complaining about VM i hate them and cant wait to switch its no good giving him a 09 number for tech support what he dosent need and he wont pay for.

[adrianbarratt]

are you punting a 25 pence per minute phone line so we can ring you up and tell you your download speed is crap and you can blame everything from my pc to the price of lemons in China in fact anything except the fucking truth . you should be crediting our acounts as we arnt getting what we pay for and in any other business the OFT would be kicking your arse and when we try and leave you hold us by our contracts well bollox i say

[stew890]

Well depending on how long you've been working with our tech support team you will be able to get credit to your account,theres not a long time left before we improve in february but thats unoffical however likely. 25p a minute tech calls need to be done,so write into Head Office with a copy of your phone bill, and ask them to refund all call charges to tech support.Also call me on 08450450709 ask for stewart and i will give you a month goodwill.

stew

[krazykizza]

took them 4days to respond to my email

[KesmiUK]

hiya mate, if you havent left Virgin Already, things have either just got alot worse or alot better for you.

They've brought in this thing called Traffic Shaping which all their Tech guys have been harping on that it'll solve everyones problems... however any connection that streams data is throttled to 512kbps between4pm and midnight, so no more Youtube, VoIP, Gaiming or much else really.

[budster1976]

slower than dial up in most cases and people are being told by broadband customer services in india(now at least 25p per min) that its not virgins fault and to reboot modem and if that does not work wait 48 hours and if still no joy they put it down to a fault with the customers brand new pc's.

[budster1976]

telewest/ntl did a graet job putting together the uk's fastest broadband packages. now virgin have got hold ov it its absolute shite.

[o0o0SaMmY0o0o]

we recently updated to virgin (as it was cheaper) loading of video's on youtube is REALLY slow.

[mattfox14]

same. They stop evey 2 seconds for me

[krazykizza]

thats the traffic shaping. 512 is just low enough to render streaming useless. I would know im traffic managed over christmas!

[mattfox14]

recently cancelled my virgin 8mb and got bt 2mb and youtube works fine i get over 2000kbps all the time unlike the 100kbps from virgin

[krazykizza]

BT is expensive and you have their line rental to pay on top tiscali say 8mb unlimited i phoned their tech people up and asked about a daily limit and they said 1GB/day for peak times (5hrs) and truely unlimited for the other 19hrs of the day. £20 + 08 calls free line rental

[mattfox14]

so you use tiscali? whats your speed at peek time?

[krazykizza]

i havent switched yet, thinking about it read some pretty nasty reviews but also some good ones. its all a gamble

[mattfox14]

ahh right, i'm quite happy with the bt broadband its faster then the virgin i had even though i have 6mb less.

[krazykizza]

lol, although im a very heavy user i can get through 60gb/mo+ bt 10gb wouldnt suit me especially at 2mb/s

[leemurphy53]

I have to agree, loose the toolbars.

i actually install for v.media. You need to make sure your signal levels are correct. if there too high or too low this causes major disruptions with your broadband and TV.

Your installation tech should have tested these when installing but 9 times out of 10 they dont.

[ivegottabiglongname]

is that a an ebay toolbar you have there, i had it too and i had the same problem. Try removing all toolbars. you could always f8 on boot up and go into safe mode and see how the connection speed is that way ,and that will give you more of an idea if it is your machine infected with spyware/ viruses etc that is causing this slow connection.

[danbo1984]

F8 "safe mode"? I think you;ll find this is a Macintosh he's using here; ain't no safe mode needed in a Unix-based OS matey!

[chamoo1007]

I pay for 8Meg and only get 200kps if lucky.

not going to pay £1 per minute to call support. Bastards

[adrianbarratt]

same here pal they are shite

[toptop90]

works alright for me.and im not some hired spokesman by the way

[dally2110]

fuck them!

[robglobetrotter]

ive noticed over the last couple of weeks that virgin broadband has got slower and slower

[madhobbit]

i am paying for 20mbs and i am only getting 1mb, virgin media sucks big time