Target Stores Scam Customers - Employees Lie about return policy to make a sale

[19Hollisterchick90]

By the way, its illegal to record video in public establishments without consent. The man in the video and target can sue you.

[19Hollisterchick90]

Actually, majority of store employees are unaware of policies. I didn't know about our return policy until i started working in guest service. My store started the 45 day rule in Oct. It prints on the receipt directly under the item.

[jcam239]

@afshinazizi...And any register can process a return, as long as the employee knows how to process the return and they have the return stickers available, the return could even be done in electronics (I processed many a returns back there myself ad I wan't management). Obviously the only things that can't be returned are things like opened movies, games, cd's and prepaid cards.

[jcam239]

@afshinazizi...sometimes managers change the policy's and don't always communicate the change to the electronic employees, that would happen a lot. You can always take it back to another store because you can return an item to any target with a receipt or talk to a manager and tell them you were misinformed if they won't return it then ask for the numebr to the regional office (or just say it doesn't work when you try to return it).

[jcam239]

@afshinazizi .....I used to work at that Target, in the electronics department along with the team member in the video. The ipod return policy has always been 90 days as long as the serial number matches the box and it wasn't damaged or looked used. Sometimes theres a 10% restocking fee but even the team members don't know what items contain a restocking fee because only when an item is returned and processed at the register will the stocking fee show up.

[ez3usx2]

i had the worst shopping experience at target.i think ill go fill a cart and return everything hahaha.just try to talk to the store manager and u will find out everyone is a manager its like shopping at burger king.then go try to call their customer service,,,its off shore and if u can understand their english r a better translator than i am.im sure the woman who told me she was a team leader is not in charge of the store but she stuck up for the rude employee.fill a cart then leave it sitting.

[afshinazizi]

@ez3usx2

lol... so what's your story? I'm filing with the BBB and Target is currently aware of this video, so if you like your voice heard write it here. Unfortanatley from the below comments, Target does not really monitor their employees behaiviors and attitude... so some stores you just have to stop going too. They go spending thousands of dollars on advertising to get new customers when they can just be nice and keep repeat customers instead.

[MrRacer221]

i hate to say this but every target store is different. If u brought it to my store we would only exchange it for another one and that is on the back on the receipt. Now they could have just given u a gift card for the amount that u paid for the ipod.

[mginews]

I'm really good friends with the Target Manager in Irvine, CA.... I told him about this experience you had and he was shocked. He said if you forward this video to them I'm sure they would work something out with you as it looks like they were just being A-Holes to you in general. He said that they also accept returns on open iPods within the 90 days as mentioned by the other Target employee who posted below. This is terrible advertising for Target. I'd recommend going to BBB.org Good Luck!

[nestcommand]

sorry but some people just say things b/c they are lazy but if your ever unsure about something like that and your going to spend that much money i would always check with customer service target employees dont get commission so they really dont have a reason to lie or make the sale sorry that store suck though but you can try to sell your ipod online to make up some money and i know its to late for this but they have service plans you can buy that help when stuff like that happens good luck

[xlildollix]

I actually work at Target and WE DO accept opened ipods. we just dont accept like ones that look like they've been purposely smashed or whatnot. My thoughts its just those people. Even as an employee Ive been to certain ones where the people at Guest Service are ass holes :/ sorry man, I would try returning it to a different Target. or hell if its still under 90 days you can with your reciept go back and get a warranty THEN return it or get a new one

[afshinazizi]

@xlildollix

I knew they were lying to me and that's what ticked me off even more. It's sad how Target let's their employees be a-holes and on top of that make them even managers and supervisors. I didn't know about the warranty thing, so If I have warranty they will take the item back and refund full amount within the 90 days? do they refund the Warranty amount too? either way, I will not be stepping in to another target store ever!

[mjmbk]

damn man...that sucks....why did u return the ipod though? u made an impulse buy? lol those are the worstttttt purchases to make.

[afshinazizi]

@mjmbk

I bought it for my Niece's Birthday, and her frinds also chipped in and bought her one so she asked me if I could return it the one I bough her, and I said yes, since they told me I have 90 days. So it's now just sitting here collecting dust. =( One of the worst Customer Services ever...

[mjmbk]

@afshinazizi

ahhhhhh man...that's even worst....i know for a fact bestbuy accepts opened goods back w/ a receipt.....it's happened to me before....one thing to do in the future...as i do now...before i buy something i google the store's return policy...and see what the regular consumers say about their return process...ill trust that before listening to some of these store employees lol.

[aatechdesign]

@mjmbk

Now I know what to do... Thanks for your advice. I can't believe how they can do this and get away with it.

[balmung123]

@afshinazizi i wouldnt say specfically target guest service is bad, but the thing is it depends on certain stores, there are some guest services that act like ass munchers, but other stores actually do their job and do a good job with a good attitude, i work at target and ive seen ppl return ipods thats been opened alot of times those are repackaged ones