... and no bonus at the end of the quarter. Seriously I run a great store and we blew away last year and plan in this down economy. I have regulars all the time come to my store and spend 50 bucks for cables they could get down the street at wally world for 20 bucks cause they know I take care of them. I could turn any Shack store into an extremely profitable one, it's just you gotta know how to run things right. Unfortunately RS doesn't pay well enough, so there's tons of shitty staff.
Also I wanted to add on here, cause there's tons of misinformation by "radio shack employees" commenting here. Yes you can do a refund past 30 days in the system, it absolutely allows it, so don't let anyone tell you different. Also service plans can and should be refunded within 30 days. Again, you have a shitty experience like this one, its cause that store has a shitty manager who has to lie and cheat to try and hit their numbers. But they lose customers and end up with shit numbers..
have any good experiences there. Just know that these stores and their managers are constantly getting hounded by their DMs for not hitting their numbers and why they are having ticket losses month after month, and they blame it on the economy and a bunch of other BS. Sorry you had a bad experience, but I promise you it's not like that at all Radioshacks, just the failing ones. BTW it's assurant, not siemens that handles our stuff, goes to prove they don't know shit at that store.
well if you bought your router anywhere else with a service plan they would just give you a G router cause that's what you bought to begin with. Same thing, send in for the giftcard, yeah it sucks you have to wait for it, but then you can use that 39.99+the tax towards a new N router which could be the same price. So this can be a big advantage since technology advances so quickly. However like I stated first, if you shop at one radioshack and they are "by the book" then you probably wont ...
.. then you can use that giftcard to purchase the same thing, or if you happened to hate those headphones, you can use that giftcard towards a different set of your choice. Also if you buy something in Jan. then have a problem in december, well technology changes so fast that the price you paid for whatever merch is completely cut in half or even worse. So you buy a G router today for 39.99 then in 11 months fails you might be able to get a N router for the same price by then....
... even if you had it 364 days I would just hand you a new one off the shelf, no worries. The way our warranties work can be a benefit though so here's a couple of examples. Customer buys headphones, has them 3 months and they break. You get a warranty anywhere else you are forced to get the same headphones. With ours, yeah it wont be instant, but you get a giftcard for the exact amount of the item + the taxes, basically you're refunded for everthing outside of the service plan ....
I work at the shack as well, and honestly it depends on the store manager more then anything. First of all, if you were to buy anything from my store and had a problem anytime within 90 days I would just give you a new one off the shelf and either scrap the old one, or RMAC (RTV) the product for credit back to the store. Second, if you have a warranty and the item that failed is able to be sent back for credit, again I would just hand you an new one and send the bad one back 4 credit.
I work for RadioShack, and believe me if it was up to the sales associate...we would just give you another one...it does us no good to have a pissed off customer because we are paid to a small extent by commission....that is a corp. rule and it stupid just like most of their rules...if you think you hate it....try working there for a couple months or in my case a year.....its a terrible place to work and shop...i hope they don't see this...but it's true
For your information, Radioshack insurance that they sell, in order to do it they have to call an assurant wich is the one to decide to replace or whatever the want to do. Sometimes they give a hard ass time to refund radioshack the money so you can get your return, its the assurant fault. =D
PS. I work at a radioshack,must admit is not the best place to work but 90% of the time customers bad reviews are because they dont understand the procedures. humans... we always on the defensive xD
Before I even made this video, I complained to the Better Business Bureau. Just last month, over a year later, RadioShack sent me a giftcard for 20 U$D. I spent it on batteries -- It felt good to cost RadioShack money.
If you complain to the BBB, maybe RadioShack will repair or replace your defective XBox it has in some warehouse sometime in 2010. The URL is:
BBB Org
I had to leave out the dot because YouTube does not allow URLs. Filing a complaint is free. It is worth a try.
i work at radioshack we do replace stuff your just a fucking moron! you probably didnt have a receipt. and everything is made in china fuck face .. your a retard learn to not say ... ahhhh ummmm ahhh ummm
I can tell by your manners that you work at RadioShack.
I had the receipt and the extended warrantee. The manager said that I had to ship it to the manufacturer and wait for a few weeks. Given that my ISP bills me whether I use the service or not and the ISP-bill would exceed the cost of warrantee/modem, I was not happy. RadioShack will never get my money again.
I know that my videos such. They all deserve 1 Star. Still, 1 is finitely better than 0. You have 0 videos so therefore, 0 stars.
First off, your fuckin stupid for working there, I was at the shit hole for 1.25 years. its very gay. Remeber the 50$ rule you can make a resolution if its under that price.
Okay, you do know how retarded you sound, right? Your inability to differentiate between "Your" and "You're" is laughable at best, your lack of proper punctuation, grammar, spelling, and capitalization make my brain hurt. Please, for the sake of all mankind, kill or sterilize yourself right now, god help us all if you idiots figure out how to reproduce.
tell ya what bro ur imac power supply failing is a manufactures defect ur icare covers that...great...if u were lied to by an associate I apologize on behalf of us all I work for RS and I can tell u the only things that plan u bought covers are manufactures defects regardless of what u were told it does not cover power surge liquid damage accidental or not it's just how the company we go through for service plans works sad but true...but we don't screw people over I have nvr screwed anyone over
I work at Radioshack, and we don't control as sales associates how this system works. Unless it's an IN-STORE warranty, yeah, you gotta ship it out. The way our systems work, we physically CAN'T switch it out in the store anyway. It just doesn't work like that.
Point being, there's some dumb shits that work for RS who will tell you incorrectly. That's life, and that's retail. You'll get retarded associates at ANY work place. It's just the luck of the draw. Some at RS ARE smart. *raises hand*
If one cannot offer instorereplacement when products are instock and only resuort to shipping the product back to the manufacturer only if the product is in stock, ¿what is the point in having a warrantee at all? This is how you should do it:
I bought an iMac. After 2 years, the powersupply blew. I took it into the nearest AppleCertified retailer which is not where I bought it. Because I have AppleCare, the technician replaced the powersupply right then & there free. I type this on that iMac.
dumbass i used to work at radioshack. you would be suuprised how stupid sales associates are. just target the girls. They will fall for anything. dont believe me, go to your local radioshack.
radioshack is so stupid i sure dont understand there stupid policy's. look i bought a universal adapter charger for my sony vaio. well, two weeks after purchasing it, they stole my laptop...so wut was the reason of still having the adapter. so i decide it to return it back to the store so i could get my money back. before the 30 day warranty ran out. so i did, but the stupid store manager...was kind of acting stupid..so i decide it to call the company...till now they have not help out my problem
If the item was stolen call assuriant 800-433-5502 and have your warranty cancelled,. They will reimburse you a pro-rated amount in a check for what you originally paid (179.99) ect minus they days you had it. However, the manager had to refund you your money by law within your 30 days refund-policy. otherwise, go to small claims in your nearest court.
If the purchase was over 30 days, absolutely the computer wont allow you to do a refund.
it doesnt work like that dude. you wont get a in store replacement anywhere. and well i bet you bought the cheapest thing there was lol. broke ass. i by high end shit at radioshack and it all works. so stop crying
sorry poor guy was mistreated but most of his story weren't really accurate. Radioshack are not as bad as he said. Who care about where the products are made anyways. It's not like product that made in america or europe doesn't break and about their warrenty. I had my product replaced within 5 days, plus it was a brand new one.
I agree. Both the WiFi and Æthernet should work, but the WiFi died. Still. it is better than Siemens, which although it used to make good products when it manufactured in Germany, now makes products that die after a month or two since it switched to China.
Even though RadioShack is the only place in town to buy electronics here, I shall never go there again.
Ok... its recorded on vid... for all your denials the other night we all can see you do indeed have a "beep" and sarahon's right it really does sound like a fire alarm.
Radio Shack sells low quality items.
tfrenn 9 months ago
KOOL !
Vincenteloco 1 year ago
... and no bonus at the end of the quarter. Seriously I run a great store and we blew away last year and plan in this down economy. I have regulars all the time come to my store and spend 50 bucks for cables they could get down the street at wally world for 20 bucks cause they know I take care of them. I could turn any Shack store into an extremely profitable one, it's just you gotta know how to run things right. Unfortunately RS doesn't pay well enough, so there's tons of shitty staff.
timeub32100 2 years ago
Also I wanted to add on here, cause there's tons of misinformation by "radio shack employees" commenting here. Yes you can do a refund past 30 days in the system, it absolutely allows it, so don't let anyone tell you different. Also service plans can and should be refunded within 30 days. Again, you have a shitty experience like this one, its cause that store has a shitty manager who has to lie and cheat to try and hit their numbers. But they lose customers and end up with shit numbers..
timeub32100 2 years ago
have any good experiences there. Just know that these stores and their managers are constantly getting hounded by their DMs for not hitting their numbers and why they are having ticket losses month after month, and they blame it on the economy and a bunch of other BS. Sorry you had a bad experience, but I promise you it's not like that at all Radioshacks, just the failing ones. BTW it's assurant, not siemens that handles our stuff, goes to prove they don't know shit at that store.
timeub32100 2 years ago
well if you bought your router anywhere else with a service plan they would just give you a G router cause that's what you bought to begin with. Same thing, send in for the giftcard, yeah it sucks you have to wait for it, but then you can use that 39.99+the tax towards a new N router which could be the same price. So this can be a big advantage since technology advances so quickly. However like I stated first, if you shop at one radioshack and they are "by the book" then you probably wont ...
timeub32100 2 years ago
.. then you can use that giftcard to purchase the same thing, or if you happened to hate those headphones, you can use that giftcard towards a different set of your choice. Also if you buy something in Jan. then have a problem in december, well technology changes so fast that the price you paid for whatever merch is completely cut in half or even worse. So you buy a G router today for 39.99 then in 11 months fails you might be able to get a N router for the same price by then....
timeub32100 2 years ago
... even if you had it 364 days I would just hand you a new one off the shelf, no worries. The way our warranties work can be a benefit though so here's a couple of examples. Customer buys headphones, has them 3 months and they break. You get a warranty anywhere else you are forced to get the same headphones. With ours, yeah it wont be instant, but you get a giftcard for the exact amount of the item + the taxes, basically you're refunded for everthing outside of the service plan ....
timeub32100 2 years ago
I work at the shack as well, and honestly it depends on the store manager more then anything. First of all, if you were to buy anything from my store and had a problem anytime within 90 days I would just give you a new one off the shelf and either scrap the old one, or RMAC (RTV) the product for credit back to the store. Second, if you have a warranty and the item that failed is able to be sent back for credit, again I would just hand you an new one and send the bad one back 4 credit.
timeub32100 2 years ago
I work for RadioShack, and believe me if it was up to the sales associate...we would just give you another one...it does us no good to have a pissed off customer because we are paid to a small extent by commission....that is a corp. rule and it stupid just like most of their rules...if you think you hate it....try working there for a couple months or in my case a year.....its a terrible place to work and shop...i hope they don't see this...but it's true
kallen2162 2 years ago
For your information, Radioshack insurance that they sell, in order to do it they have to call an assurant wich is the one to decide to replace or whatever the want to do. Sometimes they give a hard ass time to refund radioshack the money so you can get your return, its the assurant fault. =D
PS. I work at a radioshack,must admit is not the best place to work but 90% of the time customers bad reviews are because they dont understand the procedures. humans... we always on the defensive xD
3903417 2 years ago
I bought an xbox 360 from radio shack & I've waited 6 months for my console to come back & they promised 2-3 weeks!
ghostscott21 2 years ago
Before I even made this video, I complained to the Better Business Bureau. Just last month, over a year later, RadioShack sent me a giftcard for 20 U$D. I spent it on batteries -- It felt good to cost RadioShack money.
If you complain to the BBB, maybe RadioShack will repair or replace your defective XBox it has in some warehouse sometime in 2010. The URL is:
BBB Org
I had to leave out the dot because YouTube does not allow URLs. Filing a complaint is free. It is worth a try.
Walabio 2 years ago
i work at radioshack we do replace stuff your just a fucking moron! you probably didnt have a receipt. and everything is made in china fuck face .. your a retard learn to not say ... ahhhh ummmm ahhh ummm
nightblade1001 2 years ago
I can tell by your manners that you work at RadioShack.
I had the receipt and the extended warrantee. The manager said that I had to ship it to the manufacturer and wait for a few weeks. Given that my ISP bills me whether I use the service or not and the ISP-bill would exceed the cost of warrantee/modem, I was not happy. RadioShack will never get my money again.
I know that my videos such. They all deserve 1 Star. Still, 1 is finitely better than 0. You have 0 videos so therefore, 0 stars.
Walabio 2 years ago
Well I used to work at radiocock.
Well First did you have a Replacment or Repair plan?
As for the trade in, that cant work like that, DM will bitch you out,
If you had Replacment it takes about a week to get back "CREDIT" towards another one.
If its Repair they Fix it.
I agree F rs, and when I tried to help solve ppls problems I got bitched out. Even though they were happy, an came back
I tried to help and get brunred so FUCKEM
killerzracing71 2 years ago 2
First off, your fuckin stupid for working there, I was at the shit hole for 1.25 years. its very gay. Remeber the 50$ rule you can make a resolution if its under that price.
killerzracing71 2 years ago
Okay, you do know how retarded you sound, right? Your inability to differentiate between "Your" and "You're" is laughable at best, your lack of proper punctuation, grammar, spelling, and capitalization make my brain hurt. Please, for the sake of all mankind, kill or sterilize yourself right now, god help us all if you idiots figure out how to reproduce.
Gamernotnerd 2 years ago
You are the coolest person in the world.
Is this a essay? If it was i was unaware.
Thanks for letting me know.
killerzracing71 2 years ago
I was talking about the OP, not you. You're not all that bad.
Gamernotnerd 2 years ago
tell ya what bro ur imac power supply failing is a manufactures defect ur icare covers that...great...if u were lied to by an associate I apologize on behalf of us all I work for RS and I can tell u the only things that plan u bought covers are manufactures defects regardless of what u were told it does not cover power surge liquid damage accidental or not it's just how the company we go through for service plans works sad but true...but we don't screw people over I have nvr screwed anyone over
metal7488 3 years ago
I work at Radioshack, and we don't control as sales associates how this system works. Unless it's an IN-STORE warranty, yeah, you gotta ship it out. The way our systems work, we physically CAN'T switch it out in the store anyway. It just doesn't work like that.
Point being, there's some dumb shits that work for RS who will tell you incorrectly. That's life, and that's retail. You'll get retarded associates at ANY work place. It's just the luck of the draw. Some at RS ARE smart. *raises hand*
TweeterMan287 3 years ago
If one cannot offer instorereplacement when products are instock and only resuort to shipping the product back to the manufacturer only if the product is in stock, ¿what is the point in having a warrantee at all? This is how you should do it:
I bought an iMac. After 2 years, the powersupply blew. I took it into the nearest AppleCertified retailer which is not where I bought it. Because I have AppleCare, the technician replaced the powersupply right then & there free. I type this on that iMac.
Walabio 3 years ago 2
Trust me, just 'cause I work for them doesn't mean I agree with their warranty policies.
TweeterMan287 3 years ago
not to mention i did that with an XBOX when i got the red ring of death.
Soulreaver11111 3 years ago
dumbass i used to work at radioshack. you would be suuprised how stupid sales associates are. just target the girls. They will fall for anything. dont believe me, go to your local radioshack.
Soulreaver11111 3 years ago
Check This out. Buy a new one then return the messed up one. duh!!!!!! Your an idiot dude.
Soulreaver11111 3 years ago
2 Word:
Serial Numbers
One cannot do that, because of those pesky serial numbers.
Walabio 3 years ago
idiot, read
Soulreaver11111 3 years ago
radioshack is so stupid i sure dont understand there stupid policy's. look i bought a universal adapter charger for my sony vaio. well, two weeks after purchasing it, they stole my laptop...so wut was the reason of still having the adapter. so i decide it to return it back to the store so i could get my money back. before the 30 day warranty ran out. so i did, but the stupid store manager...was kind of acting stupid..so i decide it to call the company...till now they have not help out my problem
TOTALDISORDERPUNKS 3 years ago
If the item was stolen call assuriant 800-433-5502 and have your warranty cancelled,. They will reimburse you a pro-rated amount in a check for what you originally paid (179.99) ect minus they days you had it. However, the manager had to refund you your money by law within your 30 days refund-policy. otherwise, go to small claims in your nearest court.
If the purchase was over 30 days, absolutely the computer wont allow you to do a refund.
nibalm3 3 years ago
it doesnt work like that dude. you wont get a in store replacement anywhere. and well i bet you bought the cheapest thing there was lol. broke ass. i by high end shit at radioshack and it all works. so stop crying
lawndalepride 3 years ago
sorry poor guy was mistreated but most of his story weren't really accurate. Radioshack are not as bad as he said. Who care about where the products are made anyways. It's not like product that made in america or europe doesn't break and about their warrenty. I had my product replaced within 5 days, plus it was a brand new one.
dasianprideln 3 years ago
2wire sucks.
heathenwalking 3 years ago
I agree. Both the WiFi and Æthernet should work, but the WiFi died. Still. it is better than Siemens, which although it used to make good products when it manufactured in Germany, now makes products that die after a month or two since it switched to China.
Even though RadioShack is the only place in town to buy electronics here, I shall never go there again.
Walabio 3 years ago
Hey man, you're smoke detector is telling you it is ready to die. ;)
mconn2112 3 years ago
¡Ha! ¡Ha! ¡!Ha!
Walabio 3 years ago
he said semens..
muxusbxt 3 years ago
¡Ha! ¡Ha! ¡Ha!
Walabio 3 years ago
Beep!
Sarahon06 3 years ago
¡Ha! ¡Ha! ¡Ha!
Walabio 3 years ago
........BEEP....
geragna 3 years ago
¡Ha! ¡Ha! ¡Ha!
Walabio 3 years ago
Ok... its recorded on vid... for all your denials the other night we all can see you do indeed have a "beep" and sarahon's right it really does sound like a fire alarm.
thequestionmarkofGod 3 years ago
¡Ha! ¡Ha! ¡Ha!
Walabio 3 years ago