Pennsylvania American Water And Me - Ray's Vlog

[SunnyDazStormyNitz]

Great vlog Ray. We're always trying to figure out what's going on with our water bill. It sometimes will jump $25 - $30 from one month to the next.

[raycolondotcom]

@SunnyDazStormyNitz Hey Sunny and Stormy, thanks! Other than on this occasion, we've had very little variation in our bill from month to month, and usually any differences are attributable to how many days are in the billing period. Ray

[dicom]

If you would have had a 110,000 gallon leak in your house there would not have been a puddle or "accumulation" the dang house would have been riding above the TIDAL WAVE of water! So much for "accurate" readings.

[raycolondotcom]

@dicom Hi Terry, yeah, I would have been able to sail down the mountain on my new houseboat. LOL

Heck, I don't even water my lawn, so I knew that something was not quite right. :) Ray

[raycolondotcom]

@billyCtv Hello Billy, thanks, it's nice to post a video. Yes, it was a wee bit excessive. If it had turned out to be real, my wallet would have been in a world of hurt... really. LOL Ray

[PalmOliveSoap]

lol @ boiling over Ray

i think they are mostly digital am i correct here a lady comes round to each house and reads the meter but if your gate is closed you take the reading yourself as i am doing to day but i take a photo of the meter and take to the local office in the town

lol YAY shower vlog

SPRINKLES

[raycolondotcom]

@PalmOliveSoap Hi Olive, thanks for mentioning the boiling over. After all, I want some recognition for being silly enough to stand there and record a pot of water. LOL

I forgot to ask my wife whether it was a digital reading, so I guess that I still don't have the answer to my first question. :) Ray

[PalmOliveSoap]

@raycolondotcom

oh i likke the clok system as with one meter you should have four clock each works in 10ths and with a master dial, mind you here they work in "M3" Letres clock, M3 metre clock, 10th M3 and 100th M3 clock and the over all reading on the master dial

like today i went to pay took a photo of the meter, last month on the master read 332M3 and this month was 339, one M3 = $2.20 x 7M3 =$17.40

so to day I was not boiling egg over hehehehe

zSPRINKLES

[cozzyk]

Great to see you Ray. That water bill is out of this world. I d would been boiling mad too. That guy has no reasoning skills. I d been tempted to call him back up and give him what for or speak to his supervisor. Guess that comes from my customer service days when we would do everything to help them and get to the bottem of an issue.

[raycolondotcom]

@cozzyk Thanks, Kim. On the inside, I'd agree that the agent should be called out on this, but on the outside, I'd feel vindictive by following through with a complaint. Sometimes, it's just the luck of the draw, so depending on who picks up the phone the customer can be in and out with a solution, or dragged through a seemingly endless ordeal. We can't make people give a hoot, so I guess that the best that we can hope for is that they do that on their own. Ray

[CoZzMiX]

Oh Man! too funny... why do they call it customer service? LOL

Nice to see you again Ray ...its been a while!

[raycolondotcom]

@CoZzMiX Hey Howard, yep, it's good for a laugh now, but back in the beginning -- not so much. :) Thanks, it has been a while. Ray

[PappyStu]

Those of us who have worked for the government know that the average employee leaves something to be desired... To ummmm put it nicely...

[raycolondotcom]

@PappyStu Hi Pappy, I've never worked in government, but I don't think that this level of service is restricted to the public sector. Sure, there are more inducements for good customer service in the private sector, but not enough to affect everyone positively. You did put it nicely, though. :) Ray

[Xaves511]

Customer service reps don't have the easiest jobs in the world - but, here, I can clearly see that this rep did not listen to you at all, nor did he compare your normal usage - vs what your bill reflected. I have been thru similar predicaments but with Dell - the computer company.  And I won't even get started on that, LOL.

[raycolondotcom]

@Xaves511 Hi Xavier, I'm sure that being a customer service rep can be a tough job at times, but what job isn't? Snafus happen all over, so that's no biggie, but the compounding of the initial mistake with an unwillingness to listen is maddening. I'm glad that this issue has been settled. I'm a bit surprised that you have had problems with Dell. Given their business model, I thought that they were pretty good at dealing with their online customers. Ray

[Xaves511]

@raycolondotcom Dell is very good on the front end - selling. Sales is great. You get all your questions answered, etc. However, on the support end - after the sale, you get horrible service - and speak with people that can barely under English.