@dogandcattle i just bought a new dc41 and its by far the best vac ive ever had. I also have a kirby....but your right return it before you try it cause some crazy chick scratced her floor......im thinkin i would stop when i saw the first little scratch
Even if the vacuum did not directly cause the scratch, that situation did not affect the wait time of return service. Anyone who believes otherwise is simply giving the Dyson corporation too much credit. The expectation of good customer service does not qualify one as "stupid" or "lazy." If the vacuum were free, I can see how this would be the case. But it wasn't free, so the investment made in the vacuum demands further provision.
Thanks. No Dyson for me. Your video, in addition to multiple other comments and videos stating that Dyson was pure marketing, and not a great vacuum, dissatisfied customers, all lead me to NOT purchase a Dyson. I'm glad I did this research. I have been wanting a Dyson for about 5 years...am ready to purchase, but NO GO. Thank you. I will purchase the Oreck. Check out the comparison video...amazing suction.
A o I just went and bought 11 dysons for gifts to friends and I don't wanna take them back because I like the look to much o no good thing I don't have wood floor
I wont buy a dyson vacum either. its an over hyped over rated POS of a vc. end of story. pice ... of ... sh!t what else can i say. get a panasonic. works great.
hi i just brought one to and they suck , before my dyson i have a vax multi function shampoo machine , i have since decided to go dack to vax as my dyson SUCKS .... and not how should....
You did the right thing, you have to hit them where it hurts, IN THE POCKET! Let others know about what to expect when there is a problem, it seems CS with Dyson "sucks" and we find that out later when it is too late. Reading up on these machines since we thought of buying one, but this and others reviews, put an end to buying Dyson. Much like SAMSUNG and their CS, but that is another story....
Maybe the scratch was missed as one is moving forward when they vacuum?
I've had numerous issues on things breaking on my 07 but it's now 6 years old so maybe that's the way it is.
I do believe what she has said about the CS in-house there. It's gone south since about 2008. I'll use my until the next repair and then look elsewhere
I am just wondering not to sound rude, but why did you keep vacuuming if you saw it was scratching the floor as far as 10 ft? Why didn't you stop vacuuming as soon as you saw it scratch the floor?
I don't think they are responsible for your floors unless there was something wrong with the vacuum which would be hard to prove. The waiting time was ridiculous though.
I think it truly depends on who you talk to. Not saying they didn't do anything wrong but I would've asked for a manager or speak to the head of Dyson US directly. I'm sorry to hear that happen to you.
i got one as a mothers day gift 2 years ago...all i can say, is that i am not happy or even satisfied with it, especially for the money! and i think it is WAY messier than a bag vacuum cleaner! I have a family to support and a home to keep clean, that 450$ could have really been used elsewhere! please, do not waste your money, time, and effort with this piece of crap! and thanks for voicing this video!
So what was the reason they did not refund the price of the floors?Did they decide there wasnt anything wrong with the vacuum?Did they ever return it to you?
@panaclean775 They said that they could not prove that their product caused the damage to the floors and that there was probably another object stuck in the vacuum that caused it. And they finally returned it.. months later!
We are also going through a very frustrating Dyson customer service experience. Our warranty work was to be done in 3 days. It is now 34 days, still no vacuum! We have spent way too much time on the phone with Dyson customer service and the repair center.
THANK YOU SUSAN - I just moved into my new place and was considering a Dyson. After watching your video, I refuse to buy one. There is TOO much competition out there to put up with a circus company like that !!!! I'll be another one who will say...keep the vacuum, I'll keep my money !
@dogandcattle i just bought a new dc41 and its by far the best vac ive ever had. I also have a kirby....but your right return it before you try it cause some crazy chick scratced her floor......im thinkin i would stop when i saw the first little scratch
THET0DDFATH3R 4 weeks ago
We taking ours Back to wallmart for a refund after seeing this video and reading some review , on broken handle Problems . Thanks
dogandcattle 1 month ago
Honestly you just seem stupid and lazy to me. Stop expecting people to give you everything and trying to take more than you deserve.
cjackson013 3 months ago
@cjackson013
Even if the vacuum did not directly cause the scratch, that situation did not affect the wait time of return service. Anyone who believes otherwise is simply giving the Dyson corporation too much credit. The expectation of good customer service does not qualify one as "stupid" or "lazy." If the vacuum were free, I can see how this would be the case. But it wasn't free, so the investment made in the vacuum demands further provision.
WhatMayIHope 3 months ago
@cjackson013
I can spot a FOX hater a mile away.
KayontheRocks 2 months ago
@b27954
People are biased. Facts, however, are not.
WhatMayIHope 3 months ago
Thanks. No Dyson for me. Your video, in addition to multiple other comments and videos stating that Dyson was pure marketing, and not a great vacuum, dissatisfied customers, all lead me to NOT purchase a Dyson. I'm glad I did this research. I have been wanting a Dyson for about 5 years...am ready to purchase, but NO GO. Thank you. I will purchase the Oreck. Check out the comparison video...amazing suction.
kennieken100 5 months ago
Dysons customer service is the best of any company i know of...
jaffacake1578 5 months ago
I wolnt buy a dyson
joepruden90 5 months ago
A o I just went and bought 11 dysons for gifts to friends and I don't wanna take them back because I like the look to much o no good thing I don't have wood floor
ilovegagaable 5 months ago
I wont buy a dyson vacum either. its an over hyped over rated POS of a vc. end of story. pice ... of ... sh!t what else can i say. get a panasonic. works great.
hsucks 6 months ago
hi i just brought one to and they suck , before my dyson i have a vax multi function shampoo machine , i have since decided to go dack to vax as my dyson SUCKS .... and not how should....
camryboi81 6 months ago
You did the right thing, you have to hit them where it hurts, IN THE POCKET! Let others know about what to expect when there is a problem, it seems CS with Dyson "sucks" and we find that out later when it is too late. Reading up on these machines since we thought of buying one, but this and others reviews, put an end to buying Dyson. Much like SAMSUNG and their CS, but that is another story....
01Dirtnapper 6 months ago
DYSON IS SHIT IT MESSED UP MY WOOD FLOORS
colinatlantic 8 months ago
@colinatlantic No it didn't colin. Just stop. Seriously.
vacuumlover1 6 months ago
@vacuumlover1 that was when i was ignorant
colinatlantic 6 months ago
I've owned four different dysons. They were all utter SHIT! (Yes, I've learnt my lesson).
jamesclements997 9 months ago
send a link of this video to the guy that owns Dyson email him every day till he gets back to you , Go to trading standards ,
benkakaka 11 months ago
I have had great customer service. Can't explain how that happened
zunehdrocks 1 year ago
Maybe the scratch was missed as one is moving forward when they vacuum?
I've had numerous issues on things breaking on my 07 but it's now 6 years old so maybe that's the way it is.
I do believe what she has said about the CS in-house there. It's gone south since about 2008. I'll use my until the next repair and then look elsewhere
a1liner 1 year ago
just bought a dyson :D
vacuumlover1 1 year ago
I am just wondering not to sound rude, but why did you keep vacuuming if you saw it was scratching the floor as far as 10 ft? Why didn't you stop vacuuming as soon as you saw it scratch the floor?
RourkeFan 1 year ago
I don't think they are responsible for your floors unless there was something wrong with the vacuum which would be hard to prove. The waiting time was ridiculous though.
thelifeaquatica 1 year ago
I think it truly depends on who you talk to. Not saying they didn't do anything wrong but I would've asked for a manager or speak to the head of Dyson US directly. I'm sorry to hear that happen to you.
evacguy95 1 year ago
i got one as a mothers day gift 2 years ago...all i can say, is that i am not happy or even satisfied with it, especially for the money! and i think it is WAY messier than a bag vacuum cleaner! I have a family to support and a home to keep clean, that 450$ could have really been used elsewhere! please, do not waste your money, time, and effort with this piece of crap! and thanks for voicing this video!
mikenmandi08 1 year ago
So what was the reason they did not refund the price of the floors?Did they decide there wasnt anything wrong with the vacuum?Did they ever return it to you?
panaclean775 1 year ago
@panaclean775 They said that they could not prove that their product caused the damage to the floors and that there was probably another object stuck in the vacuum that caused it. And they finally returned it.. months later!
FITproductions 1 year ago
We are also going through a very frustrating Dyson customer service experience. Our warranty work was to be done in 3 days. It is now 34 days, still no vacuum! We have spent way too much time on the phone with Dyson customer service and the repair center.
125deal 2 years ago
I just bought a vax instead of a dyson.... they are cheaper than dyson,.and work better too ...dyson are overpriced here in the uk
xdr5xdrf 2 years ago
THANK YOU SUSAN - I just moved into my new place and was considering a Dyson. After watching your video, I refuse to buy one. There is TOO much competition out there to put up with a circus company like that !!!! I'll be another one who will say...keep the vacuum, I'll keep my money !
simplesimon007 2 years ago
Comment removed
simplesimon007 2 years ago
Add me to the list of "will never give Dyson my hard-earned money so they can ruin my floors and then steal the vacuum".
sueann67 2 years ago