if anyone else has this problem - buy a can of compressed air from a computer shop and blowing it around the lens and lens mechanism cleaned up my lens hugely - and i'm not aware of any damage to the camera.
Same problem, same timing. I always buy canon, but now I find myself holding off replacing my old slr... Hopefully they do something about this and regain my trust.
Same problem here! Can't believe it. Past the one year warrenty even thoughhardly had any usage. Went down to the corner camera repair shop for an estimate, they want $150!!!! Same with another camera shop. Guy at the desk told me they've been seeing alot of this. Going to call Canon on Monday. This is total Bull Sh*t!!!!!!!!!!!!!!
i have just bought this camera second hand and noticed dust, i have no warrenty card (is this what u get when u buy it new?), would it cost a lot to get it cleaned by canon service center or another shop? thanks
Hi, having just bought one of these (at massive discount due to G9 release) I was wondering, has the dust returned or have canon actually fixed it properly?
Both me and my bother use the Canon G7 and have had the camera since launch, absolutely NO problems, Im very happy! - The Canon offer the best customer service in the industry why not use your 12 month warranty and return for repair or new camera?
also you must be crazy if you think that anyone would use the G7 for semi pro or any type of professional work.? Its a compact, NOT a DSLR nor a replacement for a DSLR.
There are lots of pro and semi-pro work where a DSLR isn't acceptable. Covert photography, spontaneous shots, working in a crowd etc. In the UK canon has poor customer service, as they don't repair cameras at all, they just recommend various companies that you can send it to - it's up to you to arrange everything! Then they pay the bill. Basically it's a lottery that the company you choose knows what they are doing.
same camera, same problem. Just noticed it today. Total bull-sh%t. I got mine in Canada at Blacks Photography in Calgary, but will have to try and take it back to one of their stores in Vancouver. I bet the Canon repair will be a fix of something inside... a faulty seal or something. Thanks to newton2013 for posting this video.
I am both relieved, now knowing I'm not alone having this problem, and getting more upset by seeing this... I have exactly the same problem, plus a weirdly colored band at the right edge of the image. I bought my camera in Japan while I was working there last Christmas.
The worst part is that I get the impression that Canon does not issue "Worldwide" warranties, and thus for me, being a European citizen my warranty, and in practice, my camera is sort of worthless.
Cannon has just repaired it under warrenty. I have found no way to get an answer to the question I sent with the camera.... Have I baught a camera that needs to be sent in for cleaning every month and a half? I was not informed if my camera was just cleaned or if something was fixed... Nothing. I can get nothing but automated responces...
If you think THAT's bad, I had my 1Ds Mkii returned from Canon UK, after a shutter failure!!, with MUCH more dust/crap inside it than yours shows. I agree, Canon takes the P**S.
I have the exact same problem and its the first camera that I have seen with this issue (and I own a quite a few of them). The issue got to a point where I had to send it back to Canon. I am wondering what you did about it? and if Canon responded to you?
if anyone else has this problem - buy a can of compressed air from a computer shop and blowing it around the lens and lens mechanism cleaned up my lens hugely - and i'm not aware of any damage to the camera.
mobfant 2 years ago
REPOST FROM A YEAR+ AGO
Cannon has just repaired it under warrenty.
I have found no way to get an answer to the question I sent with the camera....
Have I bought a camera that needs to be sent in for cleaning every month and a half?
I was not informed if my camera was just cleaned or if something was fixed...
Nothing.
I can get nothing but automated responses...
newton2013 2 years ago
Same problem, same timing. I always buy canon, but now I find myself holding off replacing my old slr... Hopefully they do something about this and regain my trust.
heyzeusoo2 3 years ago 4
I have the same issue with my G7. One month out of warranty
and Canon want £92 to fix a problem that has resulted from bad design.
baldeegle 3 years ago 3
Same problem here! Can't believe it. Past the one year warrenty even thoughhardly had any usage. Went down to the corner camera repair shop for an estimate, they want $150!!!! Same with another camera shop. Guy at the desk told me they've been seeing alot of this. Going to call Canon on Monday. This is total Bull Sh*t!!!!!!!!!!!!!!
Thanks for the post.
ijdrothman 3 years ago 3
hi,
i have just bought this camera second hand and noticed dust, i have no warrenty card (is this what u get when u buy it new?), would it cost a lot to get it cleaned by canon service center or another shop? thanks
dariusagoodwin 3 years ago
i have the same problem with a G7. Dust between lens. What can we do?
corvomarinho 3 years ago 3
Fucking shit!
GSi16vrs 4 years ago 2
My thoughts exactly- but I toned it down a bit. :)
newton2013 4 years ago
Hi, having just bought one of these (at massive discount due to G9 release) I was wondering, has the dust returned or have canon actually fixed it properly?
maureenOWW 4 years ago
Do you use any additional lens attachments? If so, what have you used... Canon's or another manufacturer?
TypeR1558 4 years ago
Both me and my bother use the Canon G7 and have had the camera since launch, absolutely NO problems, Im very happy! - The Canon offer the best customer service in the industry why not use your 12 month warranty and return for repair or new camera?
also you must be crazy if you think that anyone would use the G7 for semi pro or any type of professional work.? Its a compact, NOT a DSLR nor a replacement for a DSLR.
update: glad u got it repaired!
empathy2007 4 years ago
There are lots of pro and semi-pro work where a DSLR isn't acceptable. Covert photography, spontaneous shots, working in a crowd etc. In the UK canon has poor customer service, as they don't repair cameras at all, they just recommend various companies that you can send it to - it's up to you to arrange everything! Then they pay the bill. Basically it's a lottery that the company you choose knows what they are doing.
maureenOWW 4 years ago
"restored to original condition" is all Canon service center has on file. I thought I added that in my comment 2 months ago.
newton2013 4 years ago
same camera, same problem. Just noticed it today. Total bull-sh%t. I got mine in Canada at Blacks Photography in Calgary, but will have to try and take it back to one of their stores in Vancouver. I bet the Canon repair will be a fix of something inside... a faulty seal or something. Thanks to newton2013 for posting this video.
dsuggitt 4 years ago 3
I am both relieved, now knowing I'm not alone having this problem, and getting more upset by seeing this... I have exactly the same problem, plus a weirdly colored band at the right edge of the image. I bought my camera in Japan while I was working there last Christmas.
The worst part is that I get the impression that Canon does not issue "Worldwide" warranties, and thus for me, being a European citizen my warranty, and in practice, my camera is sort of worthless.
Gandoon 4 years ago
Cannon has just repaired it under warrenty. I have found no way to get an answer to the question I sent with the camera.... Have I baught a camera that needs to be sent in for cleaning every month and a half? I was not informed if my camera was just cleaned or if something was fixed... Nothing. I can get nothing but automated responces...
newton2013 4 years ago
If you think THAT's bad, I had my 1Ds Mkii returned from Canon UK, after a shutter failure!!, with MUCH more dust/crap inside it than yours shows. I agree, Canon takes the P**S.
Daveteauk 4 years ago
I have the exact same problem and its the first camera that I have seen with this issue (and I own a quite a few of them). The issue got to a point where I had to send it back to Canon. I am wondering what you did about it? and if Canon responded to you?
alecsahara 4 years ago