YouTube - Broadcast Yourself.

@hirdy6 I will watch with interest to see if this and my previous comment meet approval and are displayed here. Because when we received the replacement for the faulty unit sent to us initially, it proved less useful than our old phone that we paid less than $100 for and unlike the hub has an inbuilt answering machine and has two hand sets. Not to mention the sound quality was much better on them than the hub. The brand was Uniden, vastly superior to Telstra who's customer service is s***house.

TelstraKnowHow 6 months ago

We received one as part of a 'bundle', two days after it arrived the touch screen stopped working. I then had to argue over the phone with a bloke at Telstra who was very hard to understand due to a heavy accent. I ended up having to stuff about, waiting for a 'recovery bag' to be sent then I had to repackage the thing into the bag and take it to post office and then resume waiting for replacement while they ascertained that I was not a criminal and that I had told the truth about failing.

hirdy6 6 months ago

@hirdy6 We're sorry to hear of your frustrating experience with the T-Hub. Are there any issues that we can follow up on? We'd like to point out that the T-Hub does have built-in voicemail - which is more convenient than a standard answering machine...We're still concerned about a) the screen failure and b) the sound quality. Can you expand on the particular issues with the sound? Was there crackling, echoes, faintness? We'd like to make sure any instance of hardware failure is fully detailed.

TelstraKnowHow 6 months ago

@TelstraKnowHow With my answering machine which I picked up for under $100 and included the phone base and two handsets, it gave an audible signal when a message had been left, and a display of how many messages there were. All I had to do was press a button to hear them, I could also do so away from home. With voicemail, you have to make a call for which you are charged to retrieve the messages for which you are also charged, how is that more convenient?

hirdy6 6 months ago

@hirdy6 Voicemail gives you the convenience of accessing messages online and away from home and the added advantage of listening to voice messages in any particular order you like. In comparison to the service you described, the T-Hub does alert you to when you receive a voice message. An audio alert is played and the number of voice messages you have received is presented as an alert on the T-Hub screen. As for fees, there are no charges for the retrieval of voice messages from the T-Hub.

TelstraKnowHow 6 months ago

@TelstraKnowHow My old phone also gives me the convenience of accessing online and away from home. as for 'the added advantage of listening to voice messages in any particular order you like' What advantage is there in that? Both audio and visual alerts are presented with old phone, which I will stick with. You guys really should do a bit of research regarding your competition. I also don't have to call a service to hear my messages, I merely press a button, much quicker and more convenient.

hirdy6 6 months ago

@hirdy6 You are obviously unaware of what sound quality is, listen to the quality of this piece of junk and then compere it to Uniden or most other phones. Since I left my previous message we received our bill, needless to say it was not the package we had agreed to. Fortunately I was able to sort things out with your billing department but in all honesty I should not of had to. Then at the end of the call you have the temerity to ask me to take part in a survey? Please, get real.

hirdy6 6 months ago

@hirdy6 The audio quality of the device is comparable to other devices in market - you've already returned it right?

TelstraKnowHow 6 months ago

@TelstraKnowHow Audio quality of this thing is NO COMPARISON to the phone I have mentioned for under $100, it has vastly superior sound quality. Try to stick to the facts rather than putting spin on the situation by coming out with rubbish like that. Sound quality on this is disgraceful and I believe you know that. As mentioned in my first comment, I did indeed return the first unit we received currently the 2nd unit sent to us is housed in a drawer for reasons mentioned in my earlier comments.

hirdy6 6 months ago

I must say this device does seem like a bit of a waste of time.

pjfanny 7 months ago

It is slow and in most cases not responding well.

In fact I want it to throw it away.

Tony8998 1 year ago

This has 2 speeds slow and slower

perisville 1 year ago

i got one the other day and it is not rubbish, you can surf the internet like a mini laptop, watch movies, listen to music, make phone calls and it looks good also the wireless reception is great so tell me how it is overrated it does everything it should do and more.

IIZODIIAC 1 year ago

I just got mine last week.. lasted 2 days.........then the black screen of death....still waiting for a replacement!

midnightraiderbike 1 year ago

@midnightraiderbike Thanks for posting. However, with this particular question, our customer support team on Twitter.com /telstra will be more qualified to help you. Copy/paste your query to them, and they will follow up with any further questions if necessary. If for some reason, your question is not resolved to satisfaction, do not hesitate to contact us again.

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