@kawiklr Yes, but the problem still exists. It is more aesthetic now than it is functional since the moved the sight a bit, but I am still not happy. We are still dealing.
Smith and Wesson typically has some of the best customer service around, however their workmanship has gone down a little lately. I even saw a 686 performance center 6 shot with the 686+ fluting for 7 cylinders. typically they are the best revolvers out there, but some slip through I guess and they have some issues lately. sorry you had to have this problem though good luck did you get it back BTW?
S&W generally has decent quality for there revolvers. Autoloaders not so much. I have heard countless tails of feed stoppages and other failures, from law enforcement officers no less. It. seems their quality control has been sketchy for 20 years now. that's why I don't own one.
There are a lot of people out there that don't care about the small details and will completely disregard the nitpicking of someone like you (and me) as being unreasonable. Unfortunately, you were stung twice. Once when the revolver was allowed to ship to a retailer, and again when you returned it for alignment. I can definitely understand your frustrations, especially when you paid extra for the "nice" model. Hopefully they get this one fixed for you. Best of luck.
Yeah me too, recently boldly lied to by their less than honest customer support rep and after 3 trips back I sold the gun and bought a Sig, which has been flawless.
I hate to say this, but I was just as disappointed as you are. I bought the PC 627 (8 shot 357), and really didnt check it til I got home. The trigger was all gnarled up, and the timing was off! Right out of the box! I was sick after thinking about the quality I was going to get, and ended up thinking how their PC people could not have cared 1 bit about what was sent out..
The way they worded that letter is very tricky. "to our standards" could basically just mean that they have an acceptable margin of error and your gun falls within those specs. They probably can't fix something like that short of replacing the whole gun and sent it back hoping you'd be dumb enough to accept it. Good for you sending it back. Stick it to em!
I have also worked with S&W and they did the same BS to my M&P40.....I sent it back for repair and got it back as PASSED but it was exactly the same.........Ended up selling the POS and bought a SIG226 and never looked back.......When my SIG broke SIG not only fixed it they upgraded me to an free SRT trigger .......How sweet it is !
How disgusting. This is why I will continue to only purchase older model Smiths. I know you've ranted about people that say, "Things were better in the old days," But S&W revolvers seem to be a case where that is a true statement. The older models are still shining examples of American craftsmanship. The new ones seem to be an example of whogivesashittedness.
Did you happen to see MrCleanerNash's video? 686 S&W, but same letter, same issue, not resolved. Yikes! This is there PC gun too... you'd think they would want this to be the be all for their company..
Wow I hate to see what there standards would be on a non performance center product. That is just sad, I can see anyone making a mistake, but to send that back to you ............ shame on them.
I'm about to go through a S&W repair myself. If the phone call is any indicator, I'm worried. It took 41 min. on hold to talk to someone. The guy's excuse was "Well we handle CS for 3 companies now" (S&W, TC and Walther I imagine). Luckily (if you can call it that), my 669 was under a 20-something year-old recall, so the shipping is free both ways. We'll see what comes back to me...
Customer service is always #1 in my book. Anyone can sell you anything but will they stand behind it down the line. It always sucks when you are the 1in a million to have the problem with a product. I have been a strong S&W person since my LE days in the 70's and I hope they will resolve this issue for you.
smith & wesson bastards! what are they going to do about the damage? the only thing i would except at this point would be a new gun. i'm pissed and they didnt even hose me! :)
@NiceNineMillimeter Barrel length has little to do with accuracy outside of sight radius. But since you asked, the twisted barrel makes proper sight alignment impossible. add that to the fact it is a new gun that is improperly put together is an issue.
dont mean to say ur in the wrong at all. but just like anything else thats mass produced there are tolerances and specifications that companies have in effect granted a gun like this should be absolutely perfect but those issues will always be there.. im sure theres a bunch of ppl lookin at their guns now lol.. i dont blame ya at all tho
@TheYankeeMarshal Damn I'd love to have one of these sexy guns. :/ Even if Id have to do my own gunsmithing to straight a barrel. after all im sure weve all had to straight barrels ;)
i was going to drive my 657 PC back to them to refinish it as it has some nicks here and there when I bought it brand new. but man, maybe I won't?! sorry to see this. how frustrating!
it took me a while to see what it was that you were talking about...it doesnt look that bad, it really doesn't....but I am kinda the way you are ONCE I notice something, I always see it, I have a sig that one side of the slide rails look different from the other side, but I just dont pay attention to it anymore, it still shoots GREAT!! Bottom line is its not going to be perfect. I hope you dont take this the wrong way.. I really wouldnt worry about that, its pretty common for stuff like that.
i had a PC 1911 when they were still labeled PC 1911, it was a collectable! they did the same exact thing to me, exactly! once i got it back it still was not fixed, i will never buy S&W anything.
I never cared for S&W guns and the company. I have been to their S&W academy and the instructor think they're gods, and their guns have been going down hill since the 70'.They will fix it, they will get it right, but it will take a few trips to the factory before it's over. They like playing the odds, they knew the guns had a problem, but it is cheaper for them to repair it IF the customer notices it, then to fix all of them at a loss. I worked for a large CT gun manufacturer that is no longer.
Looks like Smith & Wesson is gone down the shitter. My friend MrCleanerNash had his problems with his Smith & Wesson revolver also after seeing you both with the same time of problems and customer service I am staying away from Smith & Wesson revolvers
A bunch of monkeys working in the S&W gunsmith dept. If you recall my 686 came back worse condition as well. I think I hold the record of sending back 3 times before they replaced it with another canted barrel gun LOL. Check out my PPQ vid I rip on S&W in the beginning LOL.
Well Well Suprise suprise...Not one to say I told you so but....LOL no all j/k aside sorry to hear. You have two options: 1) live with it or 2) sell it. Per my experience S&W is incapable of fixing and they admitedly said so to me.
as sad as i am to say it s&w of today isnt the old s&w my dad has the 460 vrx has been sent back 3 times and loctited front sight fell off twice when hunting even the main spring broke
@mrbpbell1 That's "Mr." Bitch & Moan to you son. Leaving is your prerogative. Good luck in your quest for finding people with which you never disagree. Don't worry too much about me. I tend to lose a few every day, but I get a few more back than I lose. if I ever went a day without losing at least a couple subscribers I would think I was boring.
You are the second person I'm subscribed to that had this issue.. The other was MrcleanerNash. He had several problems with S&W.. They have really gone down hill the the last decade or so in the customer service aspect..
This makes me very sad. I am a S&W man. They made the best revolvers in the world IMHO. I hope they get this resolved. I only buy old S&W revolvers myself. They were so much better.
That is complete horse shit! I would have went off on them on the phone. I have no issue w/telling a first tier representative to put someone on the phone that I can yell at. Hope they get it right.
That is so frustrating, I had the same problem sending my subcompact PX4 back to beretta due to finish flaking off underneath the slide and pitting in the actual slide and they sent it back "fixed" 8 weeks after I sent it and nothing was done to it. I ended up just keeping it and not sending it back hopefully it'll be fine in the long run.
Oh My Gosh, you are so sexy when you're angry-and I can't even see you. JK bro, that is a pile of steaming hash. I don't know how much you paid for it, but I'd ask them for 10% more since they scratched it and wasted your time. The big companies feel they have the right to crap on the people dumb enough to buy their product. It's like we deserve to be screwed just because they have or had a good reputation. What ever happened to the customer is always right? Good Luck pal.
good god, the customer service lately has really dropped the ball from all gun companies. Im starting to get pissed off and im not the ones having trouble. Its bullshit you white collared pencil pushing nancies. Here's a thought...how about you corporate pricks stand by your product? How about you take care of the people paying your salary? How about some pride in your work? WTF happen to the good ole days when all these things mattered the most? ...."nerd rage"....
After your first video I checked my 686 plus. And I have a similar alignment issue. Only difference is you can see the gap on mine from the top instead of the sides. The spacing from left to right changes between the barrel and frame. It's not a big enough deal to get me worked up. But I did just buy an m&p and the rear sight was a little warped like the molding wasn't right at the factory. Called them and they sent me a new one, no questions asked. Hopefully they see this video. Good luck.
@TheYankeeMarshal Ok, my last Ruger S/A polished stainless revolver i bought, the ejector housing isn't polished nowhere near as good as the rest of the gun. Should i send it back?
@COLT45keith That's not the point. The point is that it never should have left the factory.... nay, the PERFORMANCE CENTER, like that. Besides, a front sight being a few millimeters canted in one direction has a very negative effect on a round 25 yards downrange.
I bet you'd like to go down there and pistol whip them for acting Stupid and Treating you like a Second Class Citizen ??? They ought to replace it with a Brand New One for Sure !!! Don't Settle for Less !!! Look at the Price ??? Good Luck !!!
@MrTommyboy9 Geez! Your avatar startled me. Where did you ever find such a disturbing picture??? Unless of course that picture is of you. In that case, aren't you lovely. :)
i would recommend that you send call them and provide this link to you YT channel and Video stating that this is unacceptable and it was returned more damaged than it was originally returned!
That is truly disgusting and unheard of coming from the voted top post sale customer service leader in the industry. So you know that they will replace the gun if you choose to press that! and I would love to see it in the next video. But let us know how it goes.
Shoot the gun. If it shoots on target, then the sights are aligned and the barrel is on correct. Meaning, it would be an exterior dimension issue. One side of the top rib or one side of your top strap is thicker or thinner than the opposite.
Looks like a good old fashioned case of tolerance stacking. Bet they'd have to mill a hair off the barrel, redo the head spacing and refinish it. In short S&W says 'meh'
@mrmaigo Exactely. They did the final finishing with the barrel crooked. Now they will have to do some extra finishing once the barrel is straight and they do not want to do it.
@DasBulk Nope, he barrel is over rotated. The barrel is clearly cocked clockwise and you look down the barrel. Even the sights are off to the right as you look down the barrel.
Sheesh!,,, some gun owners are such whiney bitches! HE HE HE! Had to throw that out there! Im feeling ya Dude for sure!! I'de be flippin ticked off! Thats it Carnival and S&W are on my shit list!
100% agree ... perhaps, S & W is just becoming "a bit to big for they're britches?!?! S & W, PLEASE do nor forget your roots, and who/how, got you there !!!
I'm sorry you're having issues with S&W. I don't think I've ever heard anyone say they had problems with them. Did you not see this issue when you purchased the gun? Usually you get to inspect the firearm before you take possesion of it.
@gunnwild1 I bought the gun from an internet dealer after not being able to get one locally. Unfortunately I have seen MANY people having the same issue recently.
You are the 3rd person I have heard about the newer 629s having barrel issues. One of the people I know just had a local LGS fix it. Might be the fix here.
Did you get this gun back yet? Please do an update, thanks.
kawiklr 1 week ago
@kawiklr Yes, but the problem still exists. It is more aesthetic now than it is functional since the moved the sight a bit, but I am still not happy. We are still dealing.
TheYankeeMarshal 1 week ago
Smith and Wesson typically has some of the best customer service around, however their workmanship has gone down a little lately. I even saw a 686 performance center 6 shot with the 686+ fluting for 7 cylinders. typically they are the best revolvers out there, but some slip through I guess and they have some issues lately. sorry you had to have this problem though good luck did you get it back BTW?
jung159 3 weeks ago
S&W generally has decent quality for there revolvers. Autoloaders not so much. I have heard countless tails of feed stoppages and other failures, from law enforcement officers no less. It. seems their quality control has been sketchy for 20 years now. that's why I don't own one.
pwchesser 1 month ago
Do a part 2 on this already! :-)
MrCleanerNash 1 month ago
So did it ever get fixed or did they replace it? Just wondering about an update.
INTOGUNS1 1 month ago
There are a lot of people out there that don't care about the small details and will completely disregard the nitpicking of someone like you (and me) as being unreasonable. Unfortunately, you were stung twice. Once when the revolver was allowed to ship to a retailer, and again when you returned it for alignment. I can definitely understand your frustrations, especially when you paid extra for the "nice" model. Hopefully they get this one fixed for you. Best of luck.
Dustysa4 1 month ago
Yeah me too, recently boldly lied to by their less than honest customer support rep and after 3 trips back I sold the gun and bought a Sig, which has been flawless.
GeorgiaShooter 2 months ago
@TheYankeeMarshal update vid? or havent u herd back from them?
quazy50158 2 months ago
I hate to say this, but I was just as disappointed as you are. I bought the PC 627 (8 shot 357), and really didnt check it til I got home. The trigger was all gnarled up, and the timing was off! Right out of the box! I was sick after thinking about the quality I was going to get, and ended up thinking how their PC people could not have cared 1 bit about what was sent out..
elfish1220 2 months ago
thats why i'll never pay over $480 maybe 5 for a handgun.
tylormurphy 2 months ago
I was actually looking at getting one of these.
frankgon4 2 months ago
The way they worded that letter is very tricky. "to our standards" could basically just mean that they have an acceptable margin of error and your gun falls within those specs. They probably can't fix something like that short of replacing the whole gun and sent it back hoping you'd be dumb enough to accept it. Good for you sending it back. Stick it to em!
friskyrabbit 3 months ago
My understanding is that S&W has recently outsourced it's customer service to Carnival Cruises...
windvale 3 months ago
I agree keep us informed
amacro11 3 months ago
1:40 Porky the Pig impression #2
mikethenascarfan 3 months ago
The remarks are hilarious. ^^
bfgguns 3 months ago
I have also worked with S&W and they did the same BS to my M&P40.....I sent it back for repair and got it back as PASSED but it was exactly the same.........Ended up selling the POS and bought a SIG226 and never looked back.......When my SIG broke SIG not only fixed it they upgraded me to an free SRT trigger .......How sweet it is !
excelerater 3 months ago
This has been flagged as spam show
did you look at it before you bought it,
PreppersTactics 3 months ago
How disgusting. This is why I will continue to only purchase older model Smiths. I know you've ranted about people that say, "Things were better in the old days," But S&W revolvers seem to be a case where that is a true statement. The older models are still shining examples of American craftsmanship. The new ones seem to be an example of whogivesashittedness.
mikez65 3 months ago
Tell me how you really feel?
ebomey 3 months ago
@ebomey What? Right now? Hungry...a little horny...and a little sleepy.
TheYankeeMarshal 3 months ago 5
@TheYankeeMarshal
You had me at HORNY!
ebomey 3 months ago
How long was the turnaround?
escheld1 3 months ago
@escheld1 A little under two weeks I would say.
TheYankeeMarshal 3 months ago
I have airsoft guns with tighter tolerances!! I'll trade you . . .
GripzNGatz 3 months ago
red hawk
cankiller1000 3 months ago
drag, i hope they can fix it for you
hickamfield2009 3 months ago
I will show this to my gun club.
FightSocialism 3 months ago
Fingers crossed for you bro....
dafrogtoad 3 months ago
That too bad man. I know alot of people who work at S&W.. Do u know the emoly # on who worked on it?
krod0877 3 months ago
You're just not having any luck with "Customer Service" at all recently. Hope S&W comes through for you. What is happening with Carnival Cruises?
imgaryk 3 months ago
Did you happen to see MrCleanerNash's video? 686 S&W, but same letter, same issue, not resolved. Yikes! This is there PC gun too... you'd think they would want this to be the be all for their company..
fifteenfofifo 3 months ago
Wow I hate to see what there standards would be on a non performance center product. That is just sad, I can see anyone making a mistake, but to send that back to you ............ shame on them.
fcvjr 3 months ago
I'm about to go through a S&W repair myself. If the phone call is any indicator, I'm worried. It took 41 min. on hold to talk to someone. The guy's excuse was "Well we handle CS for 3 companies now" (S&W, TC and Walther I imagine). Luckily (if you can call it that), my 669 was under a 20-something year-old recall, so the shipping is free both ways. We'll see what comes back to me...
jonnypescado1 3 months ago
I hope it works out for you!!!
kryptos7799 3 months ago
Wow, not good. I sincerely hope that they get this sorted out for you & are courteous enough to compensate you for your time.
TheGunfighter45acp 3 months ago
I'm getting too depressed to watch your channel. First Carnival and now S&W. It is the apocalypse.
scooter17568 3 months ago
Customer service is always #1 in my book. Anyone can sell you anything but will they stand behind it down the line. It always sucks when you are the 1in a million to have the problem with a product. I have been a strong S&W person since my LE days in the 70's and I hope they will resolve this issue for you.
Glock n Load,
Mike
videosbymike 3 months ago
That sucks bro. Good luck, I hope it gets resolved.
MakingMasterClass 3 months ago
smith & wesson bastards! what are they going to do about the damage? the only thing i would except at this point would be a new gun. i'm pissed and they didnt even hose me! :)
deadgameguns 3 months ago
Horrible and sad to hear.
Goooooo ruger and Taurus
pilgrim666butters 3 months ago
Just Tweeted about this. People need to know about the Bad customer service!!!!
hubbabt 3 months ago
Wow - "American" manufacturers are really taking a sh*t, huh? Will have to hold off on a purchase from them I've saved up for till they make right.
bladeimm 3 months ago
that sux man, that barrel looks like sh!t. I hope they actually do some work on it next time u send it in.
hugo2x 3 months ago
@NiceNineMillimeter Barrel length has little to do with accuracy outside of sight radius. But since you asked, the twisted barrel makes proper sight alignment impossible. add that to the fact it is a new gun that is improperly put together is an issue.
TheYankeeMarshal 3 months ago
dont mean to say ur in the wrong at all. but just like anything else thats mass produced there are tolerances and specifications that companies have in effect granted a gun like this should be absolutely perfect but those issues will always be there.. im sure theres a bunch of ppl lookin at their guns now lol.. i dont blame ya at all tho
yukonrott 3 months ago
your not having good luck with customer service lately!
Rorythehiker 3 months ago
Is this model still in production?
cbronson224 3 months ago
@cbronson224 I do not think so.
TheYankeeMarshal 3 months ago
@TheYankeeMarshal Damn I'd love to have one of these sexy guns. :/ Even if Id have to do my own gunsmithing to straight a barrel. after all im sure weve all had to straight barrels ;)
cbronson224 3 months ago
i was going to drive my 657 PC back to them to refinish it as it has some nicks here and there when I bought it brand new. but man, maybe I won't?! sorry to see this. how frustrating!
TheOl1911 3 months ago
I've always thought of S&W as top of the line, now stooping to Taurus standards
varng1 3 months ago
it took me a while to see what it was that you were talking about...it doesnt look that bad, it really doesn't....but I am kinda the way you are ONCE I notice something, I always see it, I have a sig that one side of the slide rails look different from the other side, but I just dont pay attention to it anymore, it still shoots GREAT!! Bottom line is its not going to be perfect. I hope you dont take this the wrong way.. I really wouldnt worry about that, its pretty common for stuff like that.
fomoco13 3 months ago
i had a PC 1911 when they were still labeled PC 1911, it was a collectable! they did the same exact thing to me, exactly! once i got it back it still was not fixed, i will never buy S&W anything.
auradud3 3 months ago
It's good we have youtube to show-up smug companies when they don't show accountability
ConditionLefty 3 months ago
I never cared for S&W guns and the company. I have been to their S&W academy and the instructor think they're gods, and their guns have been going down hill since the 70'.They will fix it, they will get it right, but it will take a few trips to the factory before it's over. They like playing the odds, they knew the guns had a problem, but it is cheaper for them to repair it IF the customer notices it, then to fix all of them at a loss. I worked for a large CT gun manufacturer that is no longer.
buzzsah 3 months ago
Tell them, "they won't like you when your mad..." Then offer to take them on a carnival cruise.
whatsthePROcess 3 months ago
It's good we have youtube to show snub companies when don't stand accountable
ConditionLefty 3 months ago
Make them send you another one!
RedRocketArms 3 months ago
@TheYankeeMarshal I'm a stock holder not the CEO
VinnyS914 3 months ago
As a stock holder I have to apologize.
VinnyS914 3 months ago
Looks like Smith & Wesson is gone down the shitter. My friend MrCleanerNash had his problems with his Smith & Wesson revolver also after seeing you both with the same time of problems and customer service I am staying away from Smith & Wesson revolvers
Semiautomaticshooter 3 months ago
A bunch of monkeys working in the S&W gunsmith dept. If you recall my 686 came back worse condition as well. I think I hold the record of sending back 3 times before they replaced it with another canted barrel gun LOL. Check out my PPQ vid I rip on S&W in the beginning LOL.
MrCleanerNash 3 months ago
Well Well Suprise suprise...Not one to say I told you so but....LOL no all j/k aside sorry to hear. You have two options: 1) live with it or 2) sell it. Per my experience S&W is incapable of fixing and they admitedly said so to me.
MrCleanerNash 3 months ago
WTF.... times have changed.
MegaGevehr 3 months ago
as sad as i am to say it s&w of today isnt the old s&w my dad has the 460 vrx has been sent back 3 times and loctited front sight fell off twice when hunting even the main spring broke
readyfourwar 3 months ago
This has been flagged as spam show
All you do is bitch and moan. Un-subscribing....
mrbpbell1 3 months ago
@mrbpbell1 That's "Mr." Bitch & Moan to you son. Leaving is your prerogative. Good luck in your quest for finding people with which you never disagree. Don't worry too much about me. I tend to lose a few every day, but I get a few more back than I lose. if I ever went a day without losing at least a couple subscribers I would think I was boring.
TheYankeeMarshal 3 months ago
ruger is cheaper...
1nvrknws 3 months ago
You are the second person I'm subscribed to that had this issue.. The other was MrcleanerNash. He had several problems with S&W.. They have really gone down hill the the last decade or so in the customer service aspect..
btw8775 3 months ago
This makes me very sad. I am a S&W man. They made the best revolvers in the world IMHO. I hope they get this resolved. I only buy old S&W revolvers myself. They were so much better.
Mr45Bullitt 3 months ago
@TheYankeeMarshal lskw1 and MrCleanerNash same way...apparently they bore or machine them off center and its the best they can get it....
COLT45keith 3 months ago
Do what I did: Switch to Ruger.
DTesch357 3 months ago
Man that sucks, hope you get it taken care of.Sorry you had such a poor experience with them.
satyrpain 3 months ago
That is complete horse shit! I would have went off on them on the phone. I have no issue w/telling a first tier representative to put someone on the phone that I can yell at. Hope they get it right.
stlrayedwards 3 months ago
That is so frustrating, I had the same problem sending my subcompact PX4 back to beretta due to finish flaking off underneath the slide and pitting in the actual slide and they sent it back "fixed" 8 weeks after I sent it and nothing was done to it. I ended up just keeping it and not sending it back hopefully it'll be fine in the long run.
Pinggong272 3 months ago
I had an M&P 9mm sent it to them 4 times. they never got it right. i just got my money back.
m4shadow 3 months ago
I think Smith & Wesson is owned by Carnival Cruise Lines.
jpaho 3 months ago 8
I hear ya man there QC has gone down the drain, and makes me not want to purchase anymore of there guns...
bperk80 3 months ago
Got it. Are there any revolvers out there that pin the barrel to the frame to prevent rotation?
1IdeaAhead 3 months ago
Oh My Gosh, you are so sexy when you're angry-and I can't even see you. JK bro, that is a pile of steaming hash. I don't know how much you paid for it, but I'd ask them for 10% more since they scratched it and wasted your time. The big companies feel they have the right to crap on the people dumb enough to buy their product. It's like we deserve to be screwed just because they have or had a good reputation. What ever happened to the customer is always right? Good Luck pal.
fumasterchu12 3 months ago
YES S&W = Shitty Workmanship
jpaho 3 months ago
That's too bad...At least you still have your sense of humor :)
robbie574 3 months ago
The problem I see is that they called it a customer "complaint." It's not a complaint, it's a fucking product issue.
HammeredAndHorny 3 months ago
Wow, thanks for heads up. Guess I'll stick with my Pythons
sonnysand 3 months ago
good god, the customer service lately has really dropped the ball from all gun companies. Im starting to get pissed off and im not the ones having trouble. Its bullshit you white collared pencil pushing nancies. Here's a thought...how about you corporate pricks stand by your product? How about you take care of the people paying your salary? How about some pride in your work? WTF happen to the good ole days when all these things mattered the most? ...."nerd rage"....
chevelle4x4 3 months ago
I stick with Charter, best customer service I have EVER dealt with.
Peidmonte89 3 months ago
I have had bad luck with S & W. I had a lemon P22 Walther. I will never buy another S & W anything ever again. Good luck with your troubles man.
SHTFSurvivalist 3 months ago
After your first video I checked my 686 plus. And I have a similar alignment issue. Only difference is you can see the gap on mine from the top instead of the sides. The spacing from left to right changes between the barrel and frame. It's not a big enough deal to get me worked up. But I did just buy an m&p and the rear sight was a little warped like the molding wasn't right at the factory. Called them and they sent me a new one, no questions asked. Hopefully they see this video. Good luck.
reeganbird 3 months ago
Tell them u want to talk to Mr. Smith or Mr. Wesson
chriscat88 3 months ago
I always loved the look of S&W revolvers. I am a Ruger fan boy though.
LiftedShooter 3 months ago
Dam yall whine alot...Looks like grinding to fix that...
COLT45keith 3 months ago
@COLT45keith Sorry, but most of us do not sit around grinding our barrels all day like some people....oh heck...who am I trying to kid?
TheYankeeMarshal 3 months ago
@TheYankeeMarshal Ok, my last Ruger S/A polished stainless revolver i bought, the ejector housing isn't polished nowhere near as good as the rest of the gun. Should i send it back?
COLT45keith 3 months ago
@COLT45keith That's not the point. The point is that it never should have left the factory.... nay, the PERFORMANCE CENTER, like that. Besides, a front sight being a few millimeters canted in one direction has a very negative effect on a round 25 yards downrange.
DTesch357 3 months ago
@DTesch357 what can you do though, they obviously seen the problem when he sent it back....idk
COLT45keith 3 months ago
Mrcleanernash had this same problem. Check out his video
billsbulletsandbeans 3 months ago
This iks reaaly a joke, They don't care if you get it back still not fixed. let me know also I will not buy a smith also
micromanish 3 months ago
I bet you'd like to go down there and pistol whip them for acting Stupid and Treating you like a Second Class Citizen ??? They ought to replace it with a Brand New One for Sure !!! Don't Settle for Less !!! Look at the Price ??? Good Luck !!!
MrTommyboy9 3 months ago
@MrTommyboy9 Geez! Your avatar startled me. Where did you ever find such a disturbing picture??? Unless of course that picture is of you. In that case, aren't you lovely. :)
TheYankeeMarshal 3 months ago
@TheYankeeMarshal Hey you like my Florida Hat with Fake Hair Photo, Nice Huh ???
MrTommyboy9 3 months ago
Hey your gun got hit by a" Performance Center Hammer." that makes it special. Hang in there man.....
fire1777 3 months ago
i would recommend that you send call them and provide this link to you YT channel and Video stating that this is unacceptable and it was returned more damaged than it was originally returned!
That is truly disgusting and unheard of coming from the voted top post sale customer service leader in the industry. So you know that they will replace the gun if you choose to press that! and I would love to see it in the next video. But let us know how it goes.
LMarshall32 3 months ago
Trade it for a NICE used one.
RETIREINARIZONA 3 months ago
This is why i no longer own ANY smith & wesson products. Trade it for a Ruger Redhawk Alaskin.
RETIREINARIZONA 3 months ago
wow, I have heard of some of these issues, had no idea it was this bad.
dogwood912 3 months ago
I thought you handled that well. I would have been all Yosemite Sam with the cussing and six shooters.
Grubkat 3 months ago
I'd be raging after getting that thing back with new marring on it!!!!
johnj189 3 months ago
I've had a similar issue with Heritage revolvers.The Rough Rider in particular.
Stompajiggayo 3 months ago
Shoot the gun. If it shoots on target, then the sights are aligned and the barrel is on correct. Meaning, it would be an exterior dimension issue. One side of the top rib or one side of your top strap is thicker or thinner than the opposite.
DasBulk 3 months ago
Bad service indeed! They need to pull a brand new gun off the line inspect it and send it to you period....
humans4targets2 3 months ago
@humans4targets2 That would be a great idea if they still made these...which they do not. :(
TheYankeeMarshal 3 months ago
Looks like a good old fashioned case of tolerance stacking. Bet they'd have to mill a hair off the barrel, redo the head spacing and refinish it. In short S&W says 'meh'
mrmaigo 3 months ago
@mrmaigo Exactely. They did the final finishing with the barrel crooked. Now they will have to do some extra finishing once the barrel is straight and they do not want to do it.
TheYankeeMarshal 3 months ago
Didn't even show the unboxing.. Might as well have no even showed the box. lol. And wow on S&W customer service.
MuscIeBound 3 months ago
@MuscIeBound I have never understood the appeal of listening to guys grunting and breathing heavily as the get winded trying to open a cardboard box.
TheYankeeMarshal 3 months ago
I sent in a mod59 semi for repair, cost $200 got it back from S&W took it to the range 1st
shot the gun fell apart in my hands!!!!!!!!!!!!!!!
chazzott 3 months ago
Comment removed
DasBulk 3 months ago
Comment removed
DasBulk 3 months ago
@DasBulk Nope, he barrel is over rotated. The barrel is clearly cocked clockwise and you look down the barrel. Even the sights are off to the right as you look down the barrel.
TheYankeeMarshal 3 months ago
Sheesh!,,, some gun owners are such whiney bitches! HE HE HE! Had to throw that out there! Im feeling ya Dude for sure!! I'de be flippin ticked off! Thats it Carnival and S&W are on my shit list!
CTKTMRIDER 3 months ago
100% agree ... perhaps, S & W is just becoming "a bit to big for they're britches?!?! S & W, PLEASE do nor forget your roots, and who/how, got you there !!!
dcselwitz 3 months ago
I have heard of several people having this problem with their S&W revolvers.
thebudgetarmory1 3 months ago
that sucks thet 629 you have is the exact one i want to get and i have seen a lot of posts of that issue has me scared to pick one up
hbonilla89 3 months ago
I'm sorry you're having issues with S&W. I don't think I've ever heard anyone say they had problems with them. Did you not see this issue when you purchased the gun? Usually you get to inspect the firearm before you take possesion of it.
gunnwild1 3 months ago
@gunnwild1 I bought the gun from an internet dealer after not being able to get one locally. Unfortunately I have seen MANY people having the same issue recently.
TheYankeeMarshal 3 months ago
@gunnwild1 MCNash had the same problems
SonsOfLiberty65 3 months ago
You are the 3rd person I have heard about the newer 629s having barrel issues. One of the people I know just had a local LGS fix it. Might be the fix here.
PariahOfTheKOHLM 3 months ago
...wow.
Glockcrazy19 3 months ago
wow that sucks. hope all ends well
RTADPOLE696 3 months ago
Wow...keep us posted on what they do for you.
TNGlockman 3 months ago
Wow,that sucks..Give'em hell!!!!
ammohead73 3 months ago
lol that sucks! I hope everything works out. I know how you feel lol
SonsOfLiberty65 3 months ago
@SonsOfLiberty65 This just isn't acceptable with a $1200 revolver.
TheYankeeMarshal 3 months ago
@TheYankeeMarshal lolol i agree
SonsOfLiberty65 3 months ago
sounds like to me they align there stuff by the eye ,the guy that has that job must have cross eyed or there machine tollerances are really poor
23mrcowboys 3 months ago
Wow
glynn72 3 months ago
im still looking for the right 44mag...i just wont buy one that is crooked at all, your barrel looks short and to the left :)
23mrcowboys 3 months ago
Drink a beer
edge4006 3 months ago
They are hoping you will go away.
BulldogsRule12 3 months ago
damn that sucks. hopefully they quit acting like jackasses and fix your gun for you.
KalashnikovKid762 3 months ago
Thats sucks, keep on em.
DcavTX 3 months ago
wow id be so damn pissed about that scratch especially since its not even fixed damn!
shootaglock 3 months ago
If it weren't for bad luck you wouldn't have any.:)
MyHollowpoint 3 months ago
that suck bad! i'v had nothing but good experiances with s&w...
fordxbgtfalcon 3 months ago