United Airline damaged my suitcase

[IndraEMC]

Next time don't forget to put a big "FRAGILE" sticker on your suitcase, even there is no fragile items on it, so they will take care your luggage, i always put a "FRAGILE" sticker on my luggage.

[dallasluggageguy]

I repair luggage in Dallas and the Rimowa bags are really cheaply (poorly) built so I am not surprised. Now if you need some serious luggage, get Briggs & Riley (lifetime...UNCONDITIONAL guarantee).

[IRFFonROBLOX]

I'd rather have a dented suitcase rather the stuff inside ruined. Plus, have you taken the fact that landing and turbulence knocks things into eachother in the cargo hold into consideration?

[captainmorganhook]

They can be fixed by the authorized Rimowa repair center.

[bcommunitycollege]

First I saw this video, I wanted to say it is "a trip memory".

But seems like its damage is too much. I feel bad...

[sunesnigel]

I dont know what people think happends when they get loaded. They dont get wrapped in silk and put on cotton pillow. They get handeled quite roughly both in the airplane and in the baggage system. THe dents could very well come from the system (im not saying they do Im just pointing out that they might not have been done on purpose by some extremely evil luggage handler)

A bag like this is the best kind och bag to handle cause it got 4 wheels and can roll far in in the luggage compartment.

[sunesnigel]

To bad about the wheel though. Was the bag heavy ? You might think that it shouldnt matter. But it matters a whole lot.

I work in norway and Ive never heard about luggage handler being extra violent with an expensive or crew bag ! ? Our company handles flights to the middle east and I can admit that it really takes it toll on the patience. Most of the bags weight in around 40-60 pounds and youre loading and unloading maybe 200 bags of exceptionable bad quality.A lot of those bags gets destroyed

[herlihya]

Dents are fine in a hard-sided aluminum case. As for the wheel, either call Rimowa up or go into a store that sells Rimowa and they will give you a new wheel that attaches with a screw and a wrench that they will also give you. Rimowa wheels are designed to break off when they encounter too much force so that the wheel housing doesn't get damages, unlike just about every other brand that makes 4 wheeled luggage.

[chaunius]

Sorry to see that happen. However, everyone I have consulted about aluminum luggage says the same thing: expect dings and dents from the get-go. The first dents are the most shocking. In time, you will come to appreciate the uniqueness of your well-traveled luggage.

[Number1Techguru]

They did it on purpose.They don't like people having hard cases,because they can't get in them with a pen like a zipper.TSA are assholes.

[jkrthirty]

buy Titan luggage.

[Exposianature]

Did you claim anything? I also was told RImowa have a lifetime warranty. The ariline must have handled that really badly to break off a wheel on that suitcase..

[pohlmeyer]

you should've gotten the Rimowa Salsa Deluxe......looks just as nice and doesn't dent......100% polycarbonate......and about 60% cheaper price.

[bigking311]

For the airline requirment, passenger can have the right to claim the baggage. If the baggage have any damage when the flight departure. But be honeset is depens on the price they claim back to passenger, anyway bad airline services of UA.

[MrPolonez1997]

i had luggage and when i got it both of the wheels were gone and it was ripped

[solrac3002]

They did it on purpose. I have heard thru folks who work for the airlines that some like to screw up really nice luggage just for the fun of it. That is too bad.

[ryanchengkiu]

is your case is Silver Integral?

[Sasquatched23]

boohoo, nice suitcase though, they look better with some damage done to them.

[emmacutest]

That's brutal. I've got the 2 wheel version, and Delta put about 10 dents in it the first trip. Didn't tear the wheels off though...

[tyrenoalex]

this sucks man, ua has the worst service ever