Bad REVIEW on hello gorgeous hair extensions !!!!!

[cheer56781]

I have the same phone(:

[miagrace123]

Thin hair. took 6 mons to get here. (and i got express shipping) f*** her high and mighty attidude telling me they're the best out there and telling me to buy more and its time for new ones. clips dont even work. bad costomer service. bad company! hair gets nappy in an hour! total waste of money!!

[TwishyCareastar]

@miagrace123 Sorry about your exp :(

[kkooccooww]

I just talked to the lady who owns the company and I should get my extensions next week. If you want her to answer asap, go to their Facebook page.

[ForeverrParadise]

i purchased from hello gorgeous twice. first time took 2 months, second time took 4 months. definatly an awfull company.

[lindsaynicholle]

@ForeverrParadise if you had such an awful experience the first time, why in the world would you order a second time??



[ForeverrParadise]

@lindsaynicholle I have a unqiue hair colour and it was just easier to purchase from them because they have a large selection of colours.

[ashley102497]

i just ordered mine 4 days ago.. now i regret it. O.o :[

[TwishyCareastar]

@ashley102497 :/ Sorry I hope you get them

[Jessica0Loves]

@ashley102497 i ordered some like 2 years ago. never got them. but they got my money :((

[txaistoskoj]

dude.. that sucks... You should try this product that is phenomenal.

They're sisters and they have the best hair extensions.. "LUXY HAIR EXTENSION" try them out!

[TheKimi0417]

@txaistoskoj yeah I agree. Luxy hair extensions is so great. check their channel on youtube

[yazyazzyyazmin]

THAT IS INFORMATION WE ALL KNOW ALLREADY. Automatic responses re-stating what is already on ur website is not helpful at all. It is completely unfair to your customers to give them a minimum production time, but no maximum time as to how long it would take to complete an order. The customers have no protection by operating under such production timeframes, regardless of the supposed quality of your product

[TwishyCareastar]

@yazyazzyyazmin Totally Agree great way of Wording it

[mikeesolazy]

okay so this is my bf account but I am currently trying to purchase hair extensions. For some reason when i purchased it charged me twice.I been back and forth between paypal and my bank and they said nothing is refunded. But Shannon tell me other wise. She tells me that both transactions are fully refunded and that she will not stop production of my extensions and she wants me to repurchase another one. which is bs because thats like buying three. I would agree with you. Bad customer service.

[vanillacheerleader97]

ive been waiting 4months, my dad calls like everyother week (during work hours and days, because they say if yu call then,, someone will answer but no one ever does) im getting really irritated-.- i wish they would just send them already! ughhh!

[TwishyCareastar]

@vanillacheerleader97 I'm so sorry you are like the 500th person I have heard this from. I really have no idea why she is still in business I would try contacting Paypal if thats the way you paid and getting your money back then contacting her via email letting her know you are contacting Paypal or that you did that is what worked for me. Its sad that you have to go through all that to get kinda okay hair extensions

[x3lachelle14]

they emailed me a couple times. but when i emailed them about my order they stopped..

i have been waiting two months,

i keep emailing them and paypal emailed me and said they were being shipped.. they arent!

[ohemgeexoxo]

I want mine already its been a month and 2 weeks.

[brittanymaywhite]

if you r having trouble finding good quality hair extensions with good customer service for a good price i would suggest luxy hair extensions...i plan on getting mine this summer and they have unbelievable customer service...the company is owned by 2 amazing sisters that pretty much respond to all of your questions and they have a facebook and a site u can order them from...ive done a lot of research and out of all other hair extensions these r the best...i havent seen one bad review yet!

[LizzyLuvs111]

Go to her facebook and send her a message there. She normaly writes back because people post stuff on her wall all the time and within 2 weeks she replys may not be the fastest time but, hey atleast its still a reply.

[jjjbabycakes]

I have ordered two sets of the Hello Gorgeous hair extensions and one pair is great however the other pair which I bought for myself gets completely matted up as soon as I put them in. I have tried to reach Shannon several times and have not heard back. They were the 20" salon special and like I said one set is great,the other is no good. I am thinking of just making a video and posting it here on Youtube so that I can show how the extensions get after about ten minutes of wearing them! I

[jjjbabycakes]

I have ordered two sets of the Hello Gorgeous hair extensions and one pair is great however the other pair which I bought for myself gets completely matted up as soon as I put them in. I have tried to reach Shannon several times and have not heard back. They were the 20" salon special and like I said one set is great,the other is no good. I am thinking of just making a video and posting it here on Youtube so that I can show how the extensions get after about ten minutes of wearing them!

[squidneypossum]

missed 2 events so far THANKS HELLO GORGEOUS D,: i ordered them christmas day and still waiting

[TwishyCareastar]

@squidneypossum That is horrible I feel for you

[horsefreakkkk]

Hi there, i've almost been waiting 4 months for my hair extensions now. I have tried to email shannon but it never works. I live in new zealnad and payed the extra money to get my extensions shipped. All i have is no extensions and my money gone! Can somebody please please please help me. What can i do!? :/

[TwishyCareastar]

@horsefreakkkk That is a ridiculous amount of time I would try your best to get a hold of her on here and remand also not to have to pay 4 months is way to much time and with any other company I doubt you would have to pay after waiting that long. HAND MADE or not

[HelloGorgeousHair]

@ChelseaV9312 Hello Gorgeous Girls :)

Please email all order inquires to orders@hellogorgeoushairextens­­­ions.com

Please make sure to always include:

Purchase Date, Purchaser's Full Name, Address, Extension, Color Choice.

If you have not received your gorgeous extensions yet, it means we are still making them for you!

Please also take a peek at the "Production Time" box at the bottom of our website, the information will likely answer your questions immediately!

Thank You :)

[yazyazzyyazmin]

THAT IS INFORMATION WE ALL KNOW ALLREADY. Automatic responses re-stating what is already on ur website is not helpful at all. It is completely unfair to your customers to give them a minimum production time, but no maximum time as to how long it would take to complete an order. The customers have no protection by operating under such production timeframes, regardless of the supposed quality of your product.

[HelloGorgeousHair]

Hello :)

Please email all order inquires to orders@hellogorgeoushairextens­­ions.com

Because we have so many fabulous clients, please make sure to always include:

Purchase Date, Purchaser's Full Name, Address, Extension, Color Choice.

If you have not received your gorgeous extensions yet, it means we are still making them for you!

We never like to rush the production process so every extension is always perfect and beautiful.

Thank You So Much!!!

:)

[carlyna7]

Hey! I am also having trouble getting in touch with them. I ordered mine in December and still haven't heard from this company. =( Now, I want my money back...

[KilljoyHighwayKat]

@carlyna7 comment on their facebook page, she WILL reply there. trust me!

[ChelseaV9312]

i ordered my extensions in october...thats 3 months ago! im really getting stressed about when i will get these extensions..if ever! my boyfriend thinks i got scammed and im almost ready to believe him...

[TwishyCareastar]

@ChelseaV9312 I'm sorry that is horrible that is even longer then I usually here. I hope that you can get a hold of her. I know on here would be your best bet

[HelloGorgeousHair]

@ChelseaV9312 Hello Gorgeous Girls :)

Please email all order inquires to orders@hellogorgeoushairextens­­ions.com

Please make sure to always include:

Purchase Date, Purchaser's Full Name, Address, Extension, Color Choice.

If you have not received your gorgeous extensions yet, it means we are still making them for you!

Please also take a peek at the "Production Time" box at the bottom of our website, the information will likely answer your questions immediately!

Thank You :)

[KilljoyHighwayKat]

@ChelseaV9312 complain like i did on their facebook page, shannon will get to you there!

[Msgenie22]

I ordered my hair extensions about 2 months ago and have been emailing shannon the owner of the company for a couple of weeks now and haven't received not one email back from her letting me now if my extensions are even in the mail...At this point I'm worried that I'm not even going to receive my extensions..This company has the worst customer service...

[TwishyCareastar]

@Msgenie22 That is Horrible and totally agree

[RNHull]

I ordered a set of hair extensions...they arrived too late for an event. The extensions were amazing in quality, but did not match! Sent them back for exchange, they didn't even acknowledge that I sent them back. The new ones again aren't the color I want. I am being ignored. It's taken me over three months since the time I placed my order to end up with something that isn't what I asked for, and HelloGorgeous simply doesn't care. I will not EVER be dealing with this company again. Bad service!!

[TwishyCareastar]

@RNHull :( makes me sad how many people are unhappy

[RNHull]

@TwishyCareastar It really is sad, as the product itself is such a good deal and yes, really nice hair and all that. But when you don't get what you ask for and their only thought is that "you can take them to a salon and have them dyed whatever color you want..." No, sorry, I shouldn't have to do that when I want something basic! Oh well.

Also the complete lack of communication is what bothered me the most. That's not a good business Online! It could be a nice store if they fixed this issue.

[KilljoyHighwayKat]

@RNHull well if you are having that much trouble the best bet is to just go to a salon and have them dye the extensions your hair color

[BecauseWeAreGreat]

People!!!! It says on their sight that it will take a month!!! Read the friken sight and these are great extensions

[TwishyCareastar]

@BecauseWeAreGreat Took way longer then a month

[kaya567]

@TheCakeBoutique1 It took about 6-7 weeks for me to get them :)

[kaya567]

I received the extensions today!!! It is GORGEOUS!!! <3

The clip is so sturdy ( I'm confident it'll stay even if I head bang ;p )and thread is perfectly sewn....it's so beautiful! :)

[TwishyCareastar]

@kaya567 So Happy for you :) YAY!

[TheCakeBoutique1]

ahh reading all these comments is making me kind of nervous I will get mine late! I ordered them yesterday and Im really hoping to get them BEFORE christmas. so hopefully I will (: I wrote shannon to let her know so we will see!

[TwishyCareastar]

@TheCakeBoutique1 I am crossing my Fingers for you I really do hope you get them before Christmas

[bodnarova05]

@TheCakeBoutique1

there is nothing wrong with the HG extensions, I would just not recommend getting them when you need them fast for a special occasion or something.I ordered mine on Nov 10th and still haven't received them. However, I was expecting to wait because I did my research and they take a long time to make and ship internationally.Everyone I talked to told me they love them and they are worth the wait:)So in my opinion, HG are a great way to go but order them well in advance.

[bodnarova05]

@TheCakeBoutique1

that's understandable, I think we are all a little frustrated due to the lack of information on the extensions' status and shipping info.Mine have apparently been shipped already, but I talked to a few girls who ordered before me and they are still waiting :S. I guess if you are sick of waiting or need them right away you could always contact paypal and they will send you your money back. The only plus I see about HG is that they are personalized for everyone's choice of color

[bodnarova05]

@TheCakeBoutique1 If you need extensions right away or don't want to wait, I have read and watched numerous reviews on the Luxy extensions and they seem amazing+ the shipping is free worldwide

[Mschampagnekiss]

It's been two months since I ordered my extensions and theyre still not in yet and I'm not getting responses from Shannon. I'm sorry but I wouldn't recommend buying these extensions if they're for a special occasion because they probably won't get there in time. I doubt mine will!

[TwishyCareastar]

@Mschampagnekiss I hope you get them soon or I would contact her on here

[kaya567]

@ starryskiezz I am so sorry to hear that!

I finally received a response after 6 weeks that my exchange should he here by this coming wed. Nov. 24. So I'm crossing my fingers! :) I just realized I should have bought 1b or chocolate brown instead of jet black, but I'm certainly not going through the anxiety if waiting again! :)

[TwishyCareastar]

@kaya567 Thanks for sharing at least there are so positives to this situation

[TwishyCareastar]

@kaya567 Sounds good update us :) I wish you luck

[nanaprilpoz]

I have contacted through email & only get an auto response, I contacted through paypal @ which I received a very quick response and was told that I would receive the extensions by last week,I did not it is about 5 weeks. I do not know what is going on. Not to mention I paid the extra money for a 48 hr shipment,I dont know why because it doesnt matter. guess it wouldnt be so bad if I actually had some sort of update. I feel like an idiot,&everyone is asking me.I will not prob. recommend. sorry.

[TwishyCareastar]

@nanaprilpoz I'm so sorry I was in your shoes I hope you get yours 

[nanaprilpoz]

@TheCakeBoutique1 Im sorry, sucked because it took about seven weeks for me. Not sure I would order again. I was able to get in touch on facebook where you can comment. To be honest with you though I learned that every time I inquired about them she would tell me I am going to get them that next week which when I finally gave up hope they came lol. Really wish I could help though. fb was frustrating because there were girls bragging about getting them only after couple weeks.

[TwishyCareastar]

@nanaprilpoz yup i know I really only got them because people got them so quickly I did a new video hoping that the customer service become way better so that future people that purchase her extensions don't have to go through the same situation

[bodnarova05]

@nanaprilpoz

hey, I know what you mean, Facebook is frustrating because you see girls getting their extensions before you when you ordered them earlier. I am still waiting for mine and ordered them on Nov 10th.However, I talked to a lot of girls about them and they are worth the wait. If you can't/ don't want to wait as long, try the Luxy extensions, they are supposed to be amazing and the shipping is free worldwide:)

[nanaprilpoz]

@bodnarova05 Definetly, I will be ordering. I have alot of other girls interested so thanks alot for the recommendation! You are right they are not bad extensions at all just crappy customer service.

[shiiiiiine]

YOU HAVE TO CONTACT SHANNON ON FACEBOOK IF YOU WANT A FAST REPLY.

You have to give them a chance and have pacient. They are actually hand-sewing these extensions and custum made them specially for you. It also say in the info on their website that it will take 2-3 weeks to make them. It depends on when you order and when they get finished and the skipping in America dosen't take more that one week. If there is 5 weeks since you ordered, you can begin to contact Shannon. No after three weeks.

[TwishyCareastar]

@shiiiiiine Well I personally think its her job to provide all contact info so that anyone can contact her at anytime so they feel comfortable about there orders that is proper customer service ...PERIOD!

[MsFunktastic]

Finally somebody doing a bad review! I am so mad right now. I placed my order like three weeks ago and I keep emailing Shannon and nobody ever replies to me. They don't even have a working phone number. I wish I would know what the status of my order is but obviously that's how BAD CUSTOMER SERVICE IS! I'll be surprised if I ever get my order.

[TwishyCareastar]

@MsFunktastic I'm sorry you have to go through this its horrible how many people are in the same situation that I was I would suggest contacting her on youtube. She does come on this review often and I'm pretty sure she will contact you very soon. Again I'm sorry

[ImAileen08]

I ordered mine like a month and so. i haven't got mine too :( i tried to email her but there's no respond. all i want is a update.

[TwishyCareastar]

@ImAileen08 I can totally understand hopefully she gets a hold of you very soon I hate to see so many people in the position that I was in ...Horrible

[MsFunktastic]

@ImAileen08 Exactly!!!! I can understand if it takes long, but at least keep up UPDATED so we're not wondering what the hell happened to our order!

[StaseySaunders]

I ordered mine like a month and a half ago and I still haven't gotten mine :(

[EmilyKatex]

Ordered them 1and a half months ago, contacted the lady twice in 2weeks with no reply.

[TwishyCareastar]

@EmilyKatex I would try to get a hold of her on here on youtube that is your best bet. If she doesn't get a hold of you first. HelloGorgeousHair

[HelloGorgeousHair]

@EmilyKatex Hi Emily :) Please message me through YouTube. Thanks so much!! Are you an international client ? :) Shannon

[0wlface]

For anyone having trouble emailing them, it's because they're having email problems. Message them on facebook on youtube.

And as for time, they custom make them. If they have a lot of orders it's out of their control how long it takes.

I ordered them and I love my hair extensions.

[TwishyCareastar]

@0wlface Getting a hold of her on here is your best bet. Its how I do. She told me she is going to contact everyone ...Hoepfully she does

[OnlyTheObvious]

they take a long time because they hand make them o.o

[dbaldwin211]

hey i have emailed shannon like 4 times on the hellogorgeous website and aslo on youtube and i still have not heard from her i am getting married nov 7th and would like to get them before then it has been a little over a month????

[14DgC]

You guys should try luxy hair extensions those girls are sweetest and the hair extensions are great check out there channel luxyhair

[TwishyCareastar]

@14DgC Would love to

[soulcatcherone]

do you think about braces for your lower teeth?

[TwishyCareastar]

@soulcatcherone Been there done that ...Had some bad wisdom teeth that goofed them up again and I'm not willing to do it all over again ....

[TwishyCareastar]

Did a new updated review on Hello Gorgeous Hair Extensions! Please check it out :)

[TwishyCareastar]

Just emailed Shannon again after getting a email over two weeks ago saying they were heading out in the mail and still nothing. This time filing a complaint with Paypal and other sites so that this doesn't happen to other people. I don't understand why there so bad at getting the extensions out but great at taking your money. I am so mad at myself for listening to all the reviews on here and getting them..... Anyone in this position should file a complaint with Paypal and get the ball rolling

[HelloGorgeousHair]

Miss Tricia has recieved her gorgeous,handmade deluxe extension set. I'm sure it is going to look beautiful on her! It did take us longer than planned to make her set. We are a small, growing company and we are meticulous in the way we make our extensions. Every person that orders extensions from us will receive the gorgeous extensions they ordered. It just takes a bit of time as explained on our webite as each extension is made to order and not just pulled off a shelf from a giant warehouse :)

[nanaprilpoz]

@HelloGorgeousHair I hate to say but being that it took a little over seven weeks was frustrating due to the fact that your website says 2-3 weeks to make and even if i had not paid for express shipping it still should not of taken four weeks to ship.I understand being a small business but it would be a good to be more upfront atleast to provide a better customer service. Its obvious that many ppl feel mislead on how long. you have a great product shame that the only down side is wait time.

[pearlrox1]

@HelloGorgeousHair

that make sense, blah blah blah, but it doesnt explain not getting any replies back from e-mails your customers are sending you....i'm still looking way foward to getting these extentions but i wish i knew when i'm going to get them rather then just hoping they come in anytime soon....

[HelloGorgeousHair]

Miss Trish recieved her gorgeous,handmade deluxe extension set. I'm sure it is going to look beautiful on her! It did take us longer than planned to make her set. We are a small, growing company and we are meticulous in the way we make our extensions. Every person that orders extensions from us will receive the gorgeous extensions they ordered. It just takes a bit of time as explained on our webite as each extension is made to order and not just pulled off a shelf from a giant warehouse :)

[TwishyCareastar]

@TwishyCareastar I did Receive them a few days ago and this upcoming week I will be doing a updated Review on them. I do understand that you are a small company trying your hardest to get your product out but I believe your customer service should totally be better. I think that If I could actually get a hold of someone I would have felt a whole lot better.. I think that is where you need to strengthen in your company as well as not taking months with the product....Trish

[TwishyCareastar]

@PibbC They will come it just takes them about a month or more to get there. Shannon watches this review a lot and she will be in contact with you if you feel nervous about now getting them. You will get them they just take longer then normal and there worth the wait. The extensions that I am wearing in this video are Jessica Simpsons. I've been wearing her's on and off for 4 yrs but, I love to try all kinds. There great as well

[dbaldwin211]

@TwishyCareastar hey my name is mackenzie and i have emailed shannon like 4 times on the hellogorgeous website and aslo on youtube and i still have not heard from her i am getting married nov 7th and would like to get them before then it has been a little over a month? what should i do??

[TwishyCareastar]

@dbaldwin211 I will contact her with your info I know that she check these reviews a lot and am very surprised she hasn't gotten back to you ...

[HelloGorgeousHair]

@dbaldwin211 Hello Mackenzie :) Your gorgeous extensions have been delivered! Yay!

If any fabulous client has a question about an order, you are welcome to message me on YouTube anytime! Please make sure to include all your order details in your message! Thanks so much!! ;) Shannon

[dbaldwin211]

@TwishyCareastar

[PibbC]

@PibbC Omg! no way! I have the Jessica simpson ones too and i love them...they just arent real hair which i dont like. Ty!

[HelloGorgeousHair]

@PibbC Hello :) I would be happy to look up your order for you and give you an update!

Please tell me: Purchase date, Purchaser's full name, Address and the date you would need them by. Thank you so much!!!

Also, our salon specials take less time to make than our deluxe extension sets. Both sets are gorgeous!!!

I have also sent you a couple of messages via YouTube. Look forward to hearing from you! :) :) Shannon

[aldkfj1207744]

I checked back here to see how things were going with this. If you weren't given a tracking number, they probably didn't send it. :( If the 978-xxx-xxxx number worked for an individual, that is a Mass. number, so the company may be based in that state. You could try filing a greivance form with the Mass. Attny. General (online even!). They may be able to help you or point you in the right direction for more resources to find the company or remedy the problem.

[TwishyCareastar]

@aldkfj1207744 Yea never got a Tracking number and the last email I got from them was like 2 weeks ago saying

Thank you for your kindness and patience!

We are actually putting the finishing touches on your gorgeous deluxe set.

I'm sorry production took a bit longer than usual. We are a super small company who got slammed with orders this wedding/back to school season.

You are truly going to love your extensions. They are stunning!

:) Shannon

Two weeks ago its almost been 3 months!

[kadeecakez]

I have gone through a similar thing.I even ordered the express shipping to get them sooner. I ordered them on the 27 of last month. So there is something fishy definitely going on with your shipment. Their customer service SUCKED too.

[TwishyCareastar]

@kadeecakez I totally agree

[kadeecakez]

I have gone through a similar thing.I even ordered the express shipping to get them sooner. I ordered them on the 27 of last month. So there is something fishy definitely going on with your shipment. Their customer service SUCKED too. 

[JiuJitsu279]

wondering if you had any luck with the company yet???

[TwishyCareastar]

@JiuJitsu279 I have had no luck I emailed and were told they were on there way over a week ago :( grrr I am so mad ..How about you ?

[Pascaleee123]

@TwishyCareastar had the same problem. finally got a response when i threatened to file a claim with paypal; Then suddenly shannon found the time to ship em out to me.

[cutiepie92ful]

omg i know what ur goin through i seriously dont like hello gorgious bc they take so long and there is no number im feeling like im gettin scamed. the custermer servious is horrible!!!!

[katiecakes780]

I also have a phone number that I got when I ordered mine...I dont kow if it will work but you can try it 978-594-0749

[katiecakes780]

I ordered mine about 2 weeks ago and emailed her like 20 times and didnt get an email back. I used the info email on AOL and through the website. Then I used the shannon email on a my school email and she emailed me right away back saying she already emailed me and also answered my question.... Maybe you should try another type of email address

[aldkfj1207744]

you should threaten and follow though filling with ripoff report .com!

[TwishyCareastar]

@aldkfj1207744 I defiantly look into this ..Thanks for the info

[lilsnowboardkid]

yeah i emailed her two time and i havent heard anything and its been a month since i ordered them so i dont know whats going on :/

[JiuJitsu279]

They wont even answer my emails. I don't know whats going on with my hair extensions. They don't have a friggin phone number...what kind of company does that. Just telling you they Im in the same boast as you :(

[TwishyCareastar]

@JiuJitsu279 I know it is horrible. How long has it been for you? 

[JiuJitsu279]

@TwishyCareastar two months for sure

[TwishyCareastar]

@JiuJitsu279 That is crazy same with me. I just have no idea where to start in getting a hold of them

[TwishyCareastar]

@JiuJitsu279 That is crazy same with me. I just have no idea where to start in getting a hold of them..Either getting my Extensions or money back