The joys of customer service

[JessiRae]

I've literally heard my husband say this whole thing to a billion customers. I'm so glad he's not going to be working there after next week. 5 years is a lot...

[hutt359]

Living the blockbuster daily hell...

[GabrielleSelf]

I've been working at block buster for almost 4 years now and I've had alot of customers just like this that I wish I could have thrown pickles at! Course they are worse when your store is going through liquidation....

[chewyniffler]

Holy balls, this is my life every day.

[keltaric]

it should scare you Blockbuster, since you're about to go out of business :)



[JessiIsLamesauce]

@keltaric actually we aren't. we got bought out.

[Uglyside20]

i love this! Amazing! I wish i could i say this to a customer.

[BeyIAa]

Waaaaaaaaaaaooooooooooo that kind of costumer i deal with everyday, and they use the same stupid arguments!

[kiptheenglish]

"It's OK, *insert Manager's name here* knows me."

[CodenameKelsey222]

Exactly, exactly, exactly, exactly. Oh my God, exactly. I have been that employee, and I just wanna die. My last day was so freeing, but not because I don't think I'll get more people like this in the retail industry, but there is such a fuck-you stigma from customers around employees of Blockbuster which is hardly founded and frankly, stupid. I loved this video. :) Thanks.

[darklotus1775]

You forgot : "Why do I have to update my credit card? I'm paying cash."

[monkeystuffz]

dude this is amazing, candy bundle with that. AMAZING ENDING

[sirens007]

Jesus, this movie is 100% accurate. You managed to capture all my pet peeves, most especially the "8 deep customer line". You deserve a CSR medal for ingenuity and tolerance! P.S. In Blockbuster, nothing has changed so far and customers keep saying and doing those same damn things to us.

[taylortee06]

Haha...this made my day..ive been @ BB for 4 years and some of the customers ive come in contact with just make you question societys compassion. Like its not our fault you turned stuff in late! Lol

[cryssygirl]

i have literally had a cust like this come into my store

[Anonym0109]

Now you have to have the customer swipe their card to update their credit card and my store only has one working pin-pad with no stylus. FML.

Hey, I see you have some DVDs here, would you like a DVD player to go with it? ANDDIDYOUKNOWTHATIFYOUBOUGHTAB­OXOFTHEATERSTYLECANDYTODAY,YOU­CANGETABEVERAGEANDABAGOFMICROW­AVABLEPOPCORNTOCOMPLETEYOURVIE­WINGEXPERIENCEOFTHESEFINEPIECE­SOFCINEMATICWONDERTHATYOUBROUG­HTTOMETODAYWITHYOURHANDS?

[vixenjames1979]

You know, I do customer service and it is my job to make the customer happy but sometimes I think pple forget that we are human beings too. I have to say I have wanted to say some jacked up things like this before!

[freezerburnpunk]

so many stupid customers...

[teagie5]

haha yes! this video is sooo not exageratted. My bf has told me stories just like this.

[pandafreak87]

This is the best video ever!

[SkyHawkMKIV]

All the things I wanted to say at my job and never did, all in one video :D

[draconicmeasure]

I've helped this woman... O.o;;

[lacieloveenvy]

@draconicmeasure hahaha I too have helped this woman! too funny

[Anonym0109]

@lacieloveenvy

She frequents my store.

[JDot18]

This is ALL SOOOOOOO true! LMFAO!!!!!!

[camshaftyourface]

hahaha yes!!!! all my frustrations with custs. rolled up in one movie I LOVE IT!!! all that's missing is when stupid parents send their kids in alone to rent movies like that's ok an get mad at US when the kid wants to rent a rated r movie and we need their id.

[neokoga]

@camshaftyourface or they send the kid in because they know they owe money and think the employee will let the kid rent it and not say anything about the late fees

[musicalpanties]

iv worked at blockbuster for 6 years, and this hits everything. I love this.

[sirdiealot53]

Holy shit...nice job man. Every single point hit home exactly. Phone number, shutter island, etc etc

[scarlettlegs]

Fuck that is scary how accurate that is....I was having deja vu...

[ZodiarkFox]

Spot on!

[MeganFormaldehyde]

I've worked at Blockbuster not even for a year and i've heard allllll of this.

[Evilkitty6907]

Oh I love this!!!! Awesome work!!!

[wackywatson]

Hahahaha! This is EXACTLY how it is! I agree, this is module material all the way.

[concept7man]

This should be a Module for us to watch to help us in our customer service, or to just let new employees know what the hell they're getting into. hahahaha

[novaphoenix70]

Hysterical.

[Tab54o]

Blockbuster.