@beklake60 we're taking some important lessons from this Groupon offer around having a better caption / title. More info about our products and services are at PetHub.info including a link at the bottom of the page to contact our support team in the event you'd like to return your purchase. We sincerely regret the confusion.
@PetHubTV Thank you for your reply but come to find out, I have NO recourse. I used my Groupon voucher and activated my tag not realizing the product did not work as advertised. According to customer service, I am totally out of luck!
I, in good faith activated everything. The tag is still attached to the paper it was mailed on but it is of no use to me and I can not return it.
@beklake60 Of course you have recourse called a "refund". If you're not happy, we want to fix it. Mail it back to us using the address on the envelope and write "refund". Please also include your user name and email address so that we can deactivate the tag, contact Groupon to get you your refund, and then drop you a note to let you know we've refunded your credit card. Please do this ASAP because Groupon does have a 14-day return policy.
The Groupon was highly misleading. Look, PetHub folks, taking a tangential "feature" such as your extremely limited GPS location service (solely via a GPS smartphone user finding your pet then logging of your lost pet via THEIR PHONE'S GPS capability) and turning that into a broad claim in the Groupon that your tag and service is "GPS enabled" and "GPS capable" is simply a flat out deception. The smartphone has the "GPS capability" - NOT THE PETHUB TAG OR SERVICE.
Our apologies for causing any confusion with our GPS description. PetHub users receive a GPS notification of a pets location when someone scans their pet's tag with a GPS-enabled phone. We're very excited to offer this functionality...which can be very helpful to helping the lost pet get home faster. We've taken your feedback seriously and will make sure to be more clear with how the GPS notification capabilities work going forward.
@rbbton We definitely don't want to have to deal with returns so we're trying to be clear in the description of our tags & services that we query the GPS location on a smartphone and pass along whatever data it sends back. We are working on the premise that someone finding a pet and scanning it actually wants to help it get home. It's goes so much deeper than the GPS, too, by letting people bundle their data and send "Amber Alerts" to local shelters and show critical data about the pet.
Advertised on Groupon as a GPS-Enabled Tag. That is false advertisement. This tag is not GPS-enabled, its a QR Code, its not different then printing your address and phone number. you still have to rely on the person who finds your pet to call you or scan the tag and send the gps coordinate. Feel sorry for the 500 people who bought into your false claim.
@o0JoeCool0o Hiya, Joe. You're right, it's not a GPS beacon, but we don't claim to be that. We enable GPS mapping when the tag is scanned with a smartphone. For a less than $2/month and a $12 tag we let a pet owner show emergency medical info, contact details, dietary needs, etc., *and* we pull any GPS data we can from the phone to send a map to the pet owner. We also let the owner bundle-up their pet's data to transmit to local shelters where the pet was last seen.
@o0JoeCool0o I read the same Groupon offer you did, and I didn't interpret it the same way at all. Something that is GPS 'enabled' isn't the same as a GPS device, which should be your first clue. Sounds like you were just too lazy to read the full description. I bought the Gold membership, I think it's a brilliant idea. Even if there WAS a GPS device small enough to fit on a tag, if someone's going to steal your pet all they have to do is remove it. Fortunately, that's a rare occurrence.
@jazz360vids what a joke. Think about who's too lazy to read the description [In a Nutshell
GPS-capable pet tag alerts owners of their pets location & links to URL detailing owner's contact info & pet medical info] You'll notice how it reads GPS-capable pet tag. You read that and said to yourself this GPS capable pet tag is probably not really GPS capable? You read that this GPS-Capable pet tag will ALERT YOU of your pets location, and thought to yourself nah that doesnt sound like real GPS...
@MrCensoredUser Let me say it again - 'capable' is your first clue that you need to read the fine print. An internet 'capable' TV doesn't mean you plug it in & it's automatically connected to the internet. A smartphone is internet 'capable' until you buy a data plan. A wireless 'capable' printer won't work without a wireless network. Etc, etc. A GPS 'capable' tag doesn't mean it will track your pet's location all by itself. If you don't like the product, don't buy it & get on with your life.
@tracyrae02 we agree. That's why we consider this a complement to microchips. But why hope someone is willing to take your dog or cat to a shelter or vet to be scanned for a microchip when any of the 50% of us with an iPhone, Android, or other smartphone can display all contacts you list, your vet, the animal's medications, as well as notifications sent to the owner when it is scanned. :)
Keep in mind the tag shows only what you have it show. So, you can turn off everything if you want and have it show only their photo, or you can have it show everything, whatever the situation calls for. (Tell Gully we said hello :-)
This is all well and good if the person finding your lost pet is a person of ethics BUT if it is someone looking for a pet to steal they have all the info they need as to health and age etc.
I personally don't even put my dogs' names on their identification, only my contact info. I feel the dog will be less likely to go with a person who doesn't know their name.
@beklake60 we're taking some important lessons from this Groupon offer around having a better caption / title. More info about our products and services are at PetHub.info including a link at the bottom of the page to contact our support team in the event you'd like to return your purchase. We sincerely regret the confusion.
PetHubTV 2 weeks ago
@PetHubTV Thank you for your reply but come to find out, I have NO recourse. I used my Groupon voucher and activated my tag not realizing the product did not work as advertised. According to customer service, I am totally out of luck!
I, in good faith activated everything. The tag is still attached to the paper it was mailed on but it is of no use to me and I can not return it.
VERY disappointed!
beklake60 2 weeks ago
@beklake60 Of course you have recourse called a "refund". If you're not happy, we want to fix it. Mail it back to us using the address on the envelope and write "refund". Please also include your user name and email address so that we can deactivate the tag, contact Groupon to get you your refund, and then drop you a note to let you know we've refunded your credit card. Please do this ASAP because Groupon does have a 14-day return policy.
PetHubTV 2 weeks ago
The Groupon was highly misleading. Look, PetHub folks, taking a tangential "feature" such as your extremely limited GPS location service (solely via a GPS smartphone user finding your pet then logging of your lost pet via THEIR PHONE'S GPS capability) and turning that into a broad claim in the Groupon that your tag and service is "GPS enabled" and "GPS capable" is simply a flat out deception. The smartphone has the "GPS capability" - NOT THE PETHUB TAG OR SERVICE.
kmdeal 3 weeks ago
Our apologies for causing any confusion with our GPS description. PetHub users receive a GPS notification of a pets location when someone scans their pet's tag with a GPS-enabled phone. We're very excited to offer this functionality...which can be very helpful to helping the lost pet get home faster. We've taken your feedback seriously and will make sure to be more clear with how the GPS notification capabilities work going forward.
PetHubTV 3 weeks ago
GPS capable is HIGHLY deceptive advertising.
rbbton 1 month ago 3
@rbbton We definitely don't want to have to deal with returns so we're trying to be clear in the description of our tags & services that we query the GPS location on a smartphone and pass along whatever data it sends back. We are working on the premise that someone finding a pet and scanning it actually wants to help it get home. It's goes so much deeper than the GPS, too, by letting people bundle their data and send "Amber Alerts" to local shelters and show critical data about the pet.
PetHubTV 1 month ago
@PetHubTV I understand your service and think there is a huge need and great value, but I still suggest reconsidering your wording. Good luck!
rbbton 1 month ago
Advertised on Groupon as a GPS-Enabled Tag. That is false advertisement. This tag is not GPS-enabled, its a QR Code, its not different then printing your address and phone number. you still have to rely on the person who finds your pet to call you or scan the tag and send the gps coordinate. Feel sorry for the 500 people who bought into your false claim.
o0JoeCool0o 1 month ago 5
@o0JoeCool0o Hiya, Joe. You're right, it's not a GPS beacon, but we don't claim to be that. We enable GPS mapping when the tag is scanned with a smartphone. For a less than $2/month and a $12 tag we let a pet owner show emergency medical info, contact details, dietary needs, etc., *and* we pull any GPS data we can from the phone to send a map to the pet owner. We also let the owner bundle-up their pet's data to transmit to local shelters where the pet was last seen.
PetHubTV 1 month ago
@o0JoeCool0o I read the same Groupon offer you did, and I didn't interpret it the same way at all. Something that is GPS 'enabled' isn't the same as a GPS device, which should be your first clue. Sounds like you were just too lazy to read the full description. I bought the Gold membership, I think it's a brilliant idea. Even if there WAS a GPS device small enough to fit on a tag, if someone's going to steal your pet all they have to do is remove it. Fortunately, that's a rare occurrence.
jazz360vids 3 weeks ago
@jazz360vids what a joke. Think about who's too lazy to read the description [In a Nutshell
GPS-capable pet tag alerts owners of their pets location & links to URL detailing owner's contact info & pet medical info] You'll notice how it reads GPS-capable pet tag. You read that and said to yourself this GPS capable pet tag is probably not really GPS capable? You read that this GPS-Capable pet tag will ALERT YOU of your pets location, and thought to yourself nah that doesnt sound like real GPS...
MrCensoredUser 3 weeks ago
@MrCensoredUser Let me say it again - 'capable' is your first clue that you need to read the fine print. An internet 'capable' TV doesn't mean you plug it in & it's automatically connected to the internet. A smartphone is internet 'capable' until you buy a data plan. A wireless 'capable' printer won't work without a wireless network. Etc, etc. A GPS 'capable' tag doesn't mean it will track your pet's location all by itself. If you don't like the product, don't buy it & get on with your life.
jazz360vids 3 weeks ago
@jazz360vids Good advice , I didn't and I will. Enjoy your expensive QRCode.
MrCensoredUser 3 weeks ago
This is good as long as the collar is left on the animal.
tracyrae02 5 months ago
@tracyrae02 we agree. That's why we consider this a complement to microchips. But why hope someone is willing to take your dog or cat to a shelter or vet to be scanned for a microchip when any of the 50% of us with an iPhone, Android, or other smartphone can display all contacts you list, your vet, the animal's medications, as well as notifications sent to the owner when it is scanned. :)
PetHubTV 5 months ago
Keep in mind the tag shows only what you have it show. So, you can turn off everything if you want and have it show only their photo, or you can have it show everything, whatever the situation calls for. (Tell Gully we said hello :-)
pethubcom 6 months ago
This is all well and good if the person finding your lost pet is a person of ethics BUT if it is someone looking for a pet to steal they have all the info they need as to health and age etc.
I personally don't even put my dogs' names on their identification, only my contact info. I feel the dog will be less likely to go with a person who doesn't know their name.
Dianne T.
gullysmom 6 months ago