We Can't Wait: Unionize Verizon Wireless

[JohnandWendyColvin]

The wireless network depends on the wire line network. Most wireless tower sites are fed with fiber optics or copper. Money was sucked out of wire line for years to build the wireless network. I am a union worker on the wire line side. I take pride in my work.

I work harder and smarter despite not having the support I need from upper management.

[jcsj6776]

So without a Union in place they can do this when ever they like. and if you don't like it you can quit or change dept. with less headaches. I know for a fact that Tech Support reps was leaving the dept for that reason. So much stress and a high turn around in reps. Plus new cust serv reps with 3 mth experience could move to Tech Support with very little knowledge in Tech support . Bad move. poor quality.

[jcsj6776]

Also, Management back in 1995 wanted to have Tech support handle Business Accounts calls. It did not work at all. What happen was a snow ball effect. Either dept got way to busy in their inbound calls. So they changed back to individual dept. But no sooner then a new management in the call center thinking that their idea is the greatest. Here comes Tech Support and Business Accounts joining up again in 2005. Was't pretty either. the same scenario all over agian.

[jcsj6776]

I agree with the union. I worked for VZ Wireless a little over 13yr in tech support and they wanted to add more work that was not tech support dept that was not tech support. They'd say since you have cust care exprience that you should handle the call and help this cust with their billing issues and plan changes, feature changes, etc. Know they want you to keep these calls within 3mins. Never happens like that in Tech Support.

[jamal111]

Oh yeah opt? Ask ANY customer that a union worker does their job and see how they feel. Which is the best network in the county you speak of? i'd love to hear. Everyone you ask would tell you verizon wireless has the WORST customer service ever. You succeed because of the name "verizon" which reputation was built on union members back.

[optvmike]

The Union employees of New York are proud to have the worst performing network in the country. This is because they are Union and don't take pride in their work. I am proud to be part of the best performing network in the country. Non Union. Quit your friggin whinning and take pride in your work. If you don't like then move on elsewhere because Verizon does not want you