Karen Putz, Deaf Mom denied service in the drive thru and watch what they threatened to do...

[2TrailerParkGirls]

Culver's kicks ass. 

[theninja222]

I know these people. Best friends with the whole family. I am shocked that they did that to Karen like that. They never did that to my family. Yeah, my family is deaf, and we go up to the window. The people did not care if we went up to the window, the man took our order. I am shocked that the man did not take their order. Unbeliviable.

[theninja222]

I know this woman. Best friends with the whole family. That Culver's is 15 minutes away from their house. I know that because I live by that Culver's.

[Traveler2112]

Good story. Maybe other franchises will get a clue.

[pickupvaccum]

dude- her speech is so good, the guy at the drive thru window probably didnt believe she was actually deaf.he "threatened" to call the cops because he was just frustrated with a customer who didnt want to "follow policy". i know, i know-- how ironic that her excellent speech led to SUCH miscommunication.

[pickupvaccum]

honestly her speech is SO good, that it may have seemed she was playing a joke/ being an annoying customer to the guy at the window... thus he was fed up and 'threatened to call the cops'. its just so ironic that her amazing speech led to such miscommunication.

[Perfectchaos007]

I've always wanted to try culvers. I've heard their butter burgers are amazing

[skinnysmurf]

I was a store manager for a franchise. Looking back on my training...I was never trained by my franchisee\company on the ADA. How to serve someone with a disability should be mandated training and followed up on by all business owners

[AutieParentsUnited]

They said they wanted to hide the restaurant, yet they show pictures (a little) blurred. It's obvious that's Steak and Shake lol. You wanted to expose them discretely haha. They were stupid for treating this woman that way. There are ignorant people everywhere. So sad!!!

[vikingscool]

That is right! That is Steak N' Shake. :)

[MrEggManJr1408]

i am really shocked that steak n shake won't buy your words. i personally went to steak n shake with friends, they were friendly and serve me correctly.

i am impressed for culver's to set a button for deaf and difficulty speaker. i knew mcdonald's don't have one, but i tend to ask for paper and pen, they always offer me eventually i went to several different states.