Thank you, guys, for being so supportive. I notified the BBB yesterday, and I also notified the CPSC and the FTC. Best of all, I e-mailed my attorney general with all the statistics, facts, and everything. I think the next step is to inform Clark Howard.
I don't care if they offer to fix my computer for free... This isn't about me.. it's about everyone who has been lied to and hurt by this, and I'm going to fight until justice is achieved because no one deserves to be treated so poorly.
That sucks. This is why I will never get a laptop of my own (I have a company laptop). I build my own pc's, I had enough of retail pc's and all the proprietary hardware and junk software.
@martinitime1975 That's smart. I was just telling myself last night that I really should learn how to build my own computers from now on because it seems many companies just program their equipment to break.
Hmm, I've never had any major issues with an HP Desktop, but I've never used their laptops before.
If it's only this series people are having major issues with, could it be just something effed up with the chipset (which are probably outsourced from somewhere else)? I recall a few years ago a ton of some company's laptops being recalled due to overheating issues or something like that.
I've never had to call tech support before, but it does help my dad is a computer expert.
@takarifreak I just found out that apparently it's the TX2000 series and the DV series as well. And I think there's quite a bit more. I did some more research and you're right, it's over heating and a defect of the nVidia chip.
*kinda beyond me, I'm not THAT computer literate*
My dad was a computer expert as well, but unfortunately he isn't alive anymore. I'm pretty sure if he was then he would have already notified Microsoft since he was close to them.
@OOcloud36 Yeah, do some research on those two, see what you think. I own an Asus now and I used to work with Acers at my previous job. We had a lot less trouble with them and they didn't overheat like the American brands. Acer bought out Packard Bell and Gateway a while back too. In 2009 Acer became the 2nd biggest computer company pushing Dell down to 3rd.
@Resulka Amen! Apparently a class-action was filed a while ago, but I can't find much info on it anywhere. Regardless, HP is still lying to us. I read the document on hp
lies
.
com
and was absolutely amazed at what the case managers have been telling people.
HE LIVES! Yeah HP sucks especially in tech support. I bought a brand new printer from them and it could not communicate with ANY of our 4 computers. We were basically told tough luck by tech support. after being on the phone with no less than 6 different people which, of course, took over 3 hours. Most of that time was spent on hold being re-re-directed to another person who had no idea why we had been sent to their department. -.-
@Azurerosa Yeah, I can't believe HP. My dad would always tell me how awesome they are...until he died :P that's when everything fell apart. I just found an AWESOME website
w w w . HPlies. com
Ok, if the supervisor of tech support does not acknowledge my issue then she's either mentally challenged, or in on it. >.<
Hey if any one wants to get rid of his hp laptop I am happy to take it where I live laptops and electronics in general way to expensive (:
WatchmenDrManhattan 10 months ago
lets Burn down HP HQ!!! Whos with me!!!
Kensekiha 1 year ago
I have an HP laptop :( It's older than yours though I think and it's pretty generic. Good luck!
beatchef 1 year ago
Thank you, guys, for being so supportive. I notified the BBB yesterday, and I also notified the CPSC and the FTC. Best of all, I e-mailed my attorney general with all the statistics, facts, and everything. I think the next step is to inform Clark Howard.
I don't care if they offer to fix my computer for free... This isn't about me.. it's about everyone who has been lied to and hurt by this, and I'm going to fight until justice is achieved because no one deserves to be treated so poorly.
OOcloud36 1 year ago
That sucks. This is why I will never get a laptop of my own (I have a company laptop). I build my own pc's, I had enough of retail pc's and all the proprietary hardware and junk software.
martinitime1975 1 year ago
@martinitime1975 That's smart. I was just telling myself last night that I really should learn how to build my own computers from now on because it seems many companies just program their equipment to break.
OOcloud36 1 year ago
Hmm, I've never had any major issues with an HP Desktop, but I've never used their laptops before.
If it's only this series people are having major issues with, could it be just something effed up with the chipset (which are probably outsourced from somewhere else)? I recall a few years ago a ton of some company's laptops being recalled due to overheating issues or something like that.
I've never had to call tech support before, but it does help my dad is a computer expert.
takarifreak 1 year ago
@takarifreak I just found out that apparently it's the TX2000 series and the DV series as well. And I think there's quite a bit more. I did some more research and you're right, it's over heating and a defect of the nVidia chip.
*kinda beyond me, I'm not THAT computer literate*
My dad was a computer expert as well, but unfortunately he isn't alive anymore. I'm pretty sure if he was then he would have already notified Microsoft since he was close to them.
OOcloud36 1 year ago
Buy a Taiwanese brand like Acer or Asus, they are really great! PCs are great and I love Windows 7, don't waste your money on a Mac.
AlexanderArts 1 year ago
@AlexanderArts HAHA ok! I'm going to look those up right now. I haven't had a chance to use Windows 7 yet either so I'm taking your advice! :D
OOcloud36 1 year ago
@OOcloud36 Yeah, do some research on those two, see what you think. I own an Asus now and I used to work with Acers at my previous job. We had a lot less trouble with them and they didn't overheat like the American brands. Acer bought out Packard Bell and Gateway a while back too. In 2009 Acer became the 2nd biggest computer company pushing Dell down to 3rd.
AlexanderArts 1 year ago
I smell a Class action!
But don't get a Mac! Don't let one horrible experience ruin the PC revolution for you!
Resulka 1 year ago
@Resulka Amen! Apparently a class-action was filed a while ago, but I can't find much info on it anywhere. Regardless, HP is still lying to us. I read the document on hp
lies
.
com
and was absolutely amazed at what the case managers have been telling people.
OOcloud36 1 year ago
HE LIVES! Yeah HP sucks especially in tech support. I bought a brand new printer from them and it could not communicate with ANY of our 4 computers. We were basically told tough luck by tech support. after being on the phone with no less than 6 different people which, of course, took over 3 hours. Most of that time was spent on hold being re-re-directed to another person who had no idea why we had been sent to their department. -.-
Azurerosa 1 year ago
@Azurerosa Yeah, I can't believe HP. My dad would always tell me how awesome they are...until he died :P that's when everything fell apart. I just found an AWESOME website
w w w . HPlies. com
Ok, if the supervisor of tech support does not acknowledge my issue then she's either mentally challenged, or in on it. >.<
OOcloud36 1 year ago