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  • Very well!! -Trish.D-

  • What a great clip! Inspiring!

  • STATS. Because you expect your CSR to provide exceptional service, resolving the customer's issue and on to the next customer in 600 seconds. If not you threaten to fire them because they take too long with one customer. You asked!

  • Awesome!! Great advice!  Follow it and your business can soar to new heights. Scott McKain is one of the best business minds and speakers in America.

  • i am an ex-london cabbie & i can think of a few 'taxi terrys',always looking for return journeys to heathrow/gatwick/luton/standst­ead.lol lol

  • I've rode with Taxi Terry and heard Scott speak in person. Great speaker. Nuff said. He's no George MaC

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