Let me rephrase this:

We, at Linden Labs love to fuck you over and over again. We have crappy servers and incompetent employees. As long as you pay, we are happy and we definitely don't listen to what our customers say. If you have problems inworld, you are on your own. Don't try to contact us because we don't care what you think. Just give us all your money, make us rich and shut the fuck up.